Service Manager
17 days ago
Sidcup
Service Manager Required! Our client is a leading UK-based manufacturer of specialist sterilisation solutions, serving a variety of professional, research, and clinical sectors worldwide. On behalf of our client, we are looking to recruit an experienced Service Manager. The successful candidate will lead and coordinate the UK service function, managing a team of engineers and ensuring high-quality delivery of installation, maintenance, and customer support services. This role is both operational and customer-facing, requiring strong leadership and engineering understanding. Package: • Salary £45,000 - £50,000 (DOE), • 25 days holiday + bank holidays, • Company pension scheme, • Early finish Fridays, • Manage day-to-day operations of the service and installation function, including scheduling, field engineers, and service desk activity, • Manage customer communication and stakeholder relationships, ensuring clear updates, timely responses, and high service levels, • Lead, coach, and develop the team, including task allocation and performance management,, • Act as escalation point for complex technical and service issues, ensuring effective resolution and customer satisfaction, • Oversee installation, commis...