General Manager
hace 7 días
Beckenham
The General Manager is responsible for the overall leadership, operations, and profitability of Whelans Pubs. This role ensures exceptional customer experiences, maintains high operational standards, drives financial performance, and leads a motivated and high-performing team. The General Manager will uphold the pubs brand, culture, and reputation while ensuring compliance with all legal and safety requirements. Key Responsibilities Operations Management Oversee daily pub operations, ensuring smooth and efficient service. Maintain high standards of cleanliness, safety, and presentation throughout the venue. Ensure compliance with licensing laws, health and safety regulations, and company policies. Manage opening and closing procedures and oversee cash handling controls. Financial Performance Deliver revenue and profit targets through effective cost control and sales strategies. Manage budgets, labour costs, stock levels, and waste control. Analyse financial reports and implement actions to improve performance. Oversee stock ordering, inventory management, and supplier relationships. Team Leadership & Development Recruit, train, and develop staff to deliver excellent customer service. Create staff schedules that meet business needs while controlling labour costs. Lead by example and foster a positive, inclusive, and high-performance culture. Conduct performance reviews and provide ongoing coaching and feedback. Customer Experience Ensure all guests receive outstanding service and hospitality. Handle customer feedback, complaints, and queries professionally. Maintain a welcoming, friendly, and vibrant pub atmosphere. Support and drive events, promotions, and community engagement. Compliance & Safety Ensure full compliance with licensing, health & safety, and food hygiene regulations. Maintain accurate records and ensure all legal requirements are met. Promote a safe working environment for staff and customers. Requirements Essential Proven experience as a General Manager, Pub Manager, or similar leadership role in hospitality. Strong leadership and team management skills. Excellent financial and commercial awareness. Strong organisational and problem-solving abilities. Excellent communication and interpersonal skills. Knowledge of licensing laws and health & safety regulations. Desirable Experience managing high-volume pubs. Personal Licence Holder (or willingness to obtain). Experience with stock control and hospitality management systems. Key Competencies Leadership and team development Customer-focused mindset Commercial awareness Decision-making and problem-solving Time management and organisation High standards and attention to detail Working Hours Full-time role, including evenings, weekends, and public holidays, as required by business needs. Performance Measures (KPIs) Revenue and profit performance Customer satisfaction scores and feedback Staff retention and engagement Compliance and audit results Operational efficiency and cost control Benefits Competitive salary Performance-based bonuses Staff discounts Training and career development opportunities Company pension scheme Paid annual leave Whelans Pubs is an equal opportunity employer committed to creating an inclusive and welcoming environment for both staff and customers. TPBN1_UKCT