London
Floor Manager Italian restaurant — Belsize Park, London £19 per hour · 45 hours per week · Full-time, permanent We're a premium Italian restaurant that's been open two years. The systems work, the bookings are steady and a good part of the room is made up of regulars who know the team by name. We're not looking for someone to fix a broken operation. We're looking for someone to run a good one properly, and to keep raising the standard. The role You'll run the floor. That means: • Leading service across busy à la carte shifts, from the first cover to the last, • Managing and developing the front of house team on shift — briefing them, setting the pace, holding the standard, • Owning the guest experience, from the welcome at the door to the goodbye, • Running bookings, covers and table flow on OpenTable, • Working closely with the kitchen so the pass and the floor stay in step through the rush, • Handling feedback and sorting problems while the guest is still in the building What we need from you • At least 5 years' proven floor experience in à la carte restaurants, • Real knowledge of Italian food — you can talk a guest through the menu, recommend with confidence and answer properly when they ask, • Confident on OpenTable — you can manage the book, not just open it, • Tested on busy services — you stay calm, you make decisions quickly and you keep the room moving when it's full, • Genuine team management — you lead a section of people on shift, you don't just work alongside them, • The right to live and work in the UK, • Availability to work full-time, following the weekly rota, • Excellent spoken English and comprehension — you'll be leading a team and looking after guests throughout service What we offer • £19 per hour, 45 hours per week — around £44,400 a year, • 2 days off every week, on a rota agreed in advance, • 28 days paid holiday a year, including bank holidays, • Monthly payslip, paid on time, every time, • Shared tips on top of your hourly rate, • Two years of established systems, a settled team and a stable clientele — you'll spend your time managing, not firefighting Please note we can only consider applications that meet all the requirements above.