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About Us Curiouser Family is a UK-based family education and community services provider dedicated to supporting children and families through educational programmes, family activities and community engagement. As our business continues to grow, we are looking for a motivated and analytical Business Analyst to join our team and support the company's operational performance, business planning and strategic development. Key Responsibilities • Collect, analyse and interpret operational, financial and business data across the company's educational programmes, family activities and community services, and prepare regular management reports to support business decision-making., • Monitor programme performance, customer enrolment, participation rates, revenue, budgets and operating costs, identifying trends and providing recommendations to improve operational efficiency and business performance., • Analyse the financial performance, income, expenditure and budget utilisation of different programmes, providing insights to support cost control, resource allocation and financial planning., • Analyse customer feedback, service outcomes and business performance data to evaluate the effectiveness of existing programmes and recommend improvements to enhance customer experience and service quality., • Develop and maintain key business performance indicators (KPIs) and management reporting systems to support strategic planning and performance management., • Assist in preparing business plans, operational budgets, forecasts and performance reports to support business planning and resource management., • Review internal operational and administrative processes, identifying opportunities to improve workflow efficiency, strengthen internal controls and enhance cross-departmental collaboration., • Work closely with different departments to collect and analyse business and financial information, providing practical recommendations to support the company's day-to-day operations and long-term development., • Provide business performance analysis and strategic support to senior management, contributing to the company's continued growth and operational improvement. Person Specification The successful candidate should have: • A bachelor's degree or above in Business, Finance, Accounting, Economics or a related discipline., • Relevant experience in business analysis, financial analysis, management reporting or operational analysis., • Strong analytical and problem-solving skills, with the ability to interpret business and financial data and present meaningful insights., • Experience in budgeting, financial analysis and business performance reporting., • ACCA qualified, partially qualified, or actively studying towards the ACCA qualification is highly desirable., • Excellent Microsoft Excel skills; experience with data analysis and reporting tools would be advantageous., • Strong organisational and communication skills, with the ability to work collaboratively across different departments., • Excellent written and spoken English; Mandarin Chinese language skills would be an advantage due to the company's client base.