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Description Role: Customer Success Associate Reports to: CS Team Lead Team: Scale Location: Remote/Hybrid working (UK-based). We are currently a remote-first organisation, but hybrid working may be an option in the future. Salary: Up to £34k depending on experience, plus equity Hours: Full-Time Please note All communication regarding your application should go through the official application channels or our company careers page. Contacting Vestd employees via email, personal social media, or other informal routes is not appropriate. We also have a zero-tolerance approach to any form of harassment or abuse directed at our team. Candidates who do not respect these boundaries may be disqualified from the recruitment process and, in serious cases, barred from applying in future. Requirements We are looking for individuals who are not only passionate about our mission but also comfortable and confident using cutting-edge technologies and AI tools to streamline processes, drive innovation, and contribute to the growth of Vestd. As a Customer Success Associate on the Scale team, you'll work directly with founders and leadership teams as they design, launch and manage share schemes, guiding them through the commercial and compliance considerations that come with growth. This role sits at the intersection of relationship management and technical product knowledge. You'll support customers through a SaaS onboarding process that requires genuinely understanding a complex product: setting expectations, guiding key milestones, removing blockers, and translating detailed platform and equity concepts into guidance that founders, finance leaders and other senior stakeholders can act on with confidence. Beyond onboarding, you'll build long-term customer relationships and identify opportunities to add value, support retention and drive Vestd's growth. _ is a leading sharetech platform for equity management - shares schemes, fund raising, company secretarial and much more. Our regulated platform makes light work of all of the most popular and tax-efficient share scheme types, empowering businesses to attract and retain their talent. Our powerful software also helps investors, and founders seeking investment. Vestd was founded by Ifty Nasir, who lives and breathes our mission. Vestd’s big moonshot aim is to see one billion people worldwide invested in the companies they work hard to grow by 2030. We are all about inclusion and fairness for our customers and our team. Vestd is also a _ company, which means we’re committed to balancing profit with purpose. We care about our people, our customers, and the wider world – and we hold ourselves to the highest social and environmental standards. If you’d like to learn more about Vestd, check out _ short video from our founder, Ifty. You're managing a portfolio of Scale customers confidently, delivering high-quality onboarding and ongoing support with consistently strong satisfaction scores. Customers adopt the platform effectively from the outset, get accurate and timely answers to complex questions, and stay with Vestd because of the relationship you've built. You're spotting expansion opportunities naturally and helping the team improve its processes over time. • Customer onboarding and implementation: guiding founders and their teams through share scheme setup on the Vestd platform, from initial configuration through to confident, independent use, • Day-to-day customer success: managing a portfolio of Scale customers, resolving queries accurately and within agreed service levels, and delivering clear guidance on complex equity topics, • Retention and growth: building long-term customer relationships, identifying churn risks early, and spotting appropriate opportunities for upgrades, referrals and additional services, • Accuracy and compliance: ensuring customer documentation, scheme data and platform configurations are correct before launch and throughout the customer lifecycle, • Continuous improvement: contributing to better processes, self-serve resources and platform adoption, reducing the cost to serve without reducing the quality of support. We cannot provide an exhaustive list of duties; additional duties may arise, but these will be core elements of this role. • A SaaS background is required. You've worked in a software business and understand how to onboard customers onto a product that needs configuration or guided setup, this is a must-have for this role.At least 2 years of experience supporting customer onboarding, implementation or lifecycle management in a SaaS business, ideally where the product requires configuration or guided setup, • Ability to understand and explain complex products. You can get to grips with a detailed, technical or unfamiliar topic quickly and turn it into clear, practical guidance a non-expert can act on with confidence., • At least 2 years' experience supporting customer onboarding, implementation or lifecycle management, ideally on complex, multi-stakeholder B2B accounts, • Confidence communicating with senior stakeholders: founders, CFOs and finance leaders, on topics that are detailed, commercially important or unfamiliar to the customer, • Strong written and verbal communication skills, with the ability to translate complex information into clear, practical guidance, • High attention to detail, particularly where accuracy and compliance matter, • Comfortable working independently in a fully remote environment These will help you stand out from the pack: • Finance or legal background (e.g. professional services, company secretarial, tax), • Startup/scale-up experience, • Knowledge of shares and share schemes, • Experience working in a remote-first team, • Experience in a regulated or compliance-adjacent environment While the above describes the core responsibilities, this role may from time to time involve tasks beyond this list — as needed to respond to evolving business needs. We are accepting rolling applications for this role with no fixed end date - if you are interested in joining the Vestd folk, please apply when you can. We will respond to every applicant, but we may only screen some candidates depending on the number of applications received. Our recruitment pipeline has a few stages, giving you plenty of opportunities to learn about Vestd as we take the time to find someone who is the best fit for the role. We aim to complete the selection process as efficiently as possible, and we are committed to making our candidate experience as inclusive as we can, so please get in touch with us if you require any information or support during the application process or need to ask for any adjustments. A typical selection process might be: • Apply online, • 20-minute screening call, • Short take-home task — (we'll tell you what this involves upfront), • 45-minute skills based interview with the hiring manager and team member, • 45-minute team cultural interview, • 30-minute interview with the CEO Please note that we record our interviews. These recordings are only viewed by the hiring team and once a role is filled, all recordings are deleted. We do not share any candidate information with anyone outside of Vestd at any time. Benefits Vestd is a great place to work. There are a range of benefits that you can look forward to as one of our folk (benefits vary depending on location): • This job is remote-first, although attendance is required twice yearly at our in-person get-togethers, • A flexible environment to help you achieve the best work/life balance, • Equity, of course! (After the qualifying period), • Monthly recognition scheme, where we celebrate our folk, • Support with home working equipment*, • A personal training and development budget to keep your career and professional growth on track, • Private medical insurance (after the qualifying period), • Team retreats are held twice a year. They can include an overnight stay and focus on fun and team cohesion, • Great team ethos, connect through regular team and company socials., • 25 days annual leave plus one extra day per year of service (up to five days), • Employer contribution pension scheme (after the qualifying period) We’re looking for somebody with initiative who can focus on the business and their personal growth path. This is a great time to join our team, and it would be a superb role for the right person. *At Vestd we provide our folk with the hardware and software required to support them in their role. As a remote-first business, we expect anyone applying for a job to have a suitable, quiet working space. You must have an appropriate desk/table and chair, with a reliable internet connection. What makes Vestd folk collaborative, adaptable, and eager to grow? • Thrives in a startup environment, ready to tackle diverse challenges with enthusiasm, • Adaptable - open to taking on responsibilities beyond the defined role as needed, • Passionate about contributing to a culture of innovation, collaboration, and continuous improvement, • Embraces technology to improve processes and drive efficiency Our culture is our backbone (BreatheHR named us one of the ‘Top 3 Companies in the UK for Company Culture’), and we take team happiness seriously. Vestd strives to be as principled as possible. We’re all about Goal 8 of the United Nations _. This goal is about ‘Decent work and economic growth,’ and we consider it both with our external activities and internal workings. We’ll do everything we can to help you grow in your role. In return, you’ll want to learn all about our industry and do all you can to help us continue leading it. Vestd is remote-first, so in return for your commitment, diligence, and productivity, you’ll have a lot of autonomy during your working day. Some roles demand office hours (to fit our customers’ schedules), but we are committed to offering flexibility where possible. Happy employees make for happy customers, as demonstrated in our _. Vestd’s excellence has also been recognised by The Europas, The Fintech Awards London, The Hustle Awards, TechRound, and BusinessCloud’s Fintech50. See more about our awards _. This could be the perfect opportunity if you’re an autonomous, self-driven individual passionate about contributing to a meaningful mission and value being part of a supportive, close-knit team. At Vestd, we’re committed to building a respectful, inclusive, and diverse team. Trust is one of our core values; with that comes a commitment to fairness and transparency. We want to be open about our EDI efforts. We wish to recruit people who are passionate about working in a diverse environment and who will support us to ensure that all colleagues are supported and included while working with us. _ shows that while men are likely to apply when they meet 60% of a job’s requirements, women and individuals from underrepresented groups often apply only when they meet every criterion. We understand the value of transferable skills and the unique perspectives that diversity brings. That’s why we encourage applications from candidates with unique strengths and experiences. If you need any adjustments or support with your application, please let us know in your application or throughout the process. We are excited to receive your application. When a role is filled, we will let all the applicants know to let them know. This job is based within the UK. You must be primarily UK-based and eligible to work in the country. Internal job ref. CSA-UK-JUN-2026

Qumulo's cloud data platform manages exabytes of the world's most demanding data, unifying files, objects, and every workload across edge, core, and cloud. Customers are the lifeblood of our company and Qumulo is looking for strategic, customer-focused, and results-driven Customer Success Engineers (CSEs) with a strong background in cloud technologies. CSEs will engage and work with our customers to answer technical questions or resolve complex issues primarily focusing on cloud environments such as AWS and Azure. The CSE is ultimately responsible for the complete life cycle of a customer issue and ensuring proper communication and resolution. Troubleshoot issues on the Qumulo product in both On-Premises or Cloud file systems, including cloud infrastructure issues, permissions problems, performance issues, and general file system issues Prioritize and drive resolution for escalated customer issues in both cloud and on-premises environments Work cross-functionally with our sales, product, and engineering teams to ensure customer issues are quickly resolved Provide feedback to engineering and product teams on product gaps and areas of improvement, particularly related to cloud offerings Collaborate with peers and mentors on complex issues Consistently grow knowledge and expand skill sets in cloud technologies Multi-lingual with English as primary customer support delivery language Excellent written and verbal communication skills Strong problem-solving skills with a can-do attitude in a fast paced environment Demonstrated working knowledge of major cloud platforms, including compute, storage, networking, and identity management services Basic network troubleshooting skills and understanding of general network technologies Familiarity with Linux & Windows operating systems Familiarity with Windows Active Directory or LDAP Understanding of file permissions and access control in cloud environments 5 - 7 years experience in a customer-facing role, including 1-3 years of troubleshooting cloud environments Python Programming skills are a plus Relevant cloud certifications (e.g., AWS Certified SysOps Administrator, Microsoft Certified: Azure Administrator Associate) are a plus, but not required Must have the right to work in the UK without visa sponsorship. About Qumulo: Built for the most demanding enterprise workloads, from AI and HPC simulations to Splunk Observability, genomics and PACS medical imaging, geospatial datasets, media editing and rendering, and video surveillance, Qumulo unlocks the full power of an organization’s information. Our platform unifies file and object storage across data centers, edge, and public clouds, enabling efficient, accelerated computing and extending the reach of data unbound by protocol or transport limitations. With more than 1,100 customers and exabytes of data under management, Qumulo powers mission-critical workloads anywhere real-time access to massive file datasets is non-negotiable. Qumulo delivers radical simplicity, hardware freedom, exceptional customer support, and a true hybrid-cloud architecture. Our Values: At Qumulo, we are building an open and collaborative culture where people can do their best work with customers as our magnetic field. We act as owners, we share by default, we are data driven and experimental and as an inclusive workplace, we encourage and celebrate multiple points of view. As part of our culture we believe diversity drives innovation. Equal Opportunity Employer: Qumulo is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin, or any other characteristic protected under federal, state, or applicable local law. For more information on Qumulo's Applicant Privacy Policy, please visit: _

Role: Customer Success Associate Team: Growth Location: Remote/Hybrid working (UK-based). We are currently a remote-first organisation, but hybrid working may be an option in the future. Salary: Up to £34,000 depending on experience, plus equity Hours: Full-Time 37.5 hours per week Please note All communication regarding your application should go through the official application channels or our company careers page. Contacting Vestd employees via email, personal social media, or other informal routes is not appropriate. We also have a zero-tolerance approach to any form of harassment or abuse directed at our team. Candidates who do not respect these boundaries may be disqualified from the recruitment process and, in serious cases, barred from applying in future. _ is a leading sharetech platform for equity management - shares schemes, fund raising, company secretarial and much more. Our regulated platform makes light work of all of the most popular and tax-efficient share scheme types, empowering businesses to attract and retain their talent. Our powerful software also helps investors, and founders seeking investment. Vestd was founded by Ifty Nasir, who lives and breathes our mission. Vestd’s big moonshot aim is to see one billion people worldwide invested in the companies they work hard to grow by 2030. We are all about inclusion and fairness for our customers and our team. Vestd is also a _ company, which means we’re committed to balancing profit with purpose. We care about our people, our customers, and the wider world – and we hold ourselves to the highest social and environmental standards. If you’d like to learn more about Vestd, check out _ short video from our founder, Ifty. At Vestd, we prioritise equality, diversity, and inclusion, so we write about it here rather than at the end of the job advertisement. We’re committed to building a respectful, inclusive, and diverse team. Trust is one of our core values; with that comes a commitment to fairness and transparency. We want to be open about our EDI efforts. _ shows that while men are likely to apply when they meet 60% of a job’s requirements, women and individuals from underrepresented groups often apply only when they meet every criterion. We understand the value of transferable skills and the unique perspectives that diversity brings. That’s why we encourage applications from candidates with unique strengths and experiences. If you need any adjustments or support with your application, please let us know in your application or throughout the process. As Vestd continues to grow its customer base of startups and founder-led businesses, we are expanding our Growth Customer Success team. This role sits at the heart of Vestd’s customer-centric model and plays a key part in supporting high-growth companies as they design, launch and evolve their equity strategies. You will work closely with founders, leadership teams and early HR hires, helping them navigate equity for the first time or as their business scales. This role is about combining excellent customer support with commercial awareness, empathy and a genuine interest in how startups grow. You’ll help customers get value from Vestd at critical moments in their journey, building trust, driving adoption and supporting long-term retention. While this is not a sales role, you will be comfortable having value-led conversations, spotting opportunities to support customers as they grow, and working closely with colleagues to ensure a seamless experience. • Supporting startup and scaleup customers through onboarding, scheme setup and the early stages of their Vestd journey, ensuring they feel confident and supported from day one, • Working directly with founders and leadership teams to understand their business context, growth plans and equity-related challenges, and tailoring support accordingly, • Providing a high-quality, responsive customer success experience across tickets, calls and proactive outreach, • Helping customers adopt Vestd’s platform effectively, encouraging self-serve where appropriate while knowing when hands-on support is needed, • Building trusted relationships with customers, acting as a consistent point of contact during key growth moments such as fundraising, hiring bursts or scheme changes, • Identifying risks to engagement or retention early and working collaboratively to address them, • Spotting opportunities to add value through upgrades, referrals or expanded usage, and partnering with the Growth and Equity Consulting teams where needed, • Developing a strong understanding of equity schemes, fundraising mechanics and the needs of early-stage businesses, and communicating complex concepts in a clear, human way, • Feeding customer insights back into Product, Growth and Marketing to help improve Vestd’s offering and customer experience, • Continual improvement to MRR, • Tickets completed and time to serve SLA, • Improvements in cost to serve, • Reviews, testimonials, • Customer retention, • Referrals, • Upgrades These are the skills and qualifications we consider essential for this role: • Experience working with customers in a B2B, SaaS or professional services environment, ideally supporting growing or founder-led businesses, • Comfortable engaging with startup founders, senior leaders or first-time equity users, with the confidence to ask good questions and build trust, • Minimum 3 years experience in a commercial environment, • Strong written and verbal communication skills, with the ability to explain complex or unfamiliar concepts clearly and calmly, • A customer-first mindset, combined with commercial awareness and an understanding of how customer outcomes link to retention and growth, • Highly organised, able to prioritise effectively in a fast-moving environment, • Customer relationship-building skills, • Curiosity and willingness to develop expertise in equity, share schemes and startup finance over time, • Work collaboratively with team members from different departments (sales, product, marketing), • Confident working remotely, managing your own workload and staying connected to a distributed team These will help you stand out from the pack: • Experience working within finance or a regulated environment, • Startup or scaleup experience, either supporting customers or working within one, • Knowledge of shares and share schemes, • Exposure to founders, fundraising processes or early HR operations, • Experience working with regulated, financial or compliance-led products, • An interest in entrepreneurship, business growth or the startup ecosystem What makes Vestd folk collaborative, adaptable, and eager to grow? • Thrives in a startup environment, ready to tackle diverse challenges with enthusiasm, • Adaptable - open to taking on responsibilities beyond the defined role as needed, • Passionate about contributing to a culture of innovation, collaboration, and continuous improvement, • Embraces technology to improve processes and drive efficiency While the above describes the core responsibilities, this role may from time to time involve tasks beyond this list — as needed to respond to evolving business needs. Our culture is our backbone (BreatheHR named us one of the ‘Top 3 Companies in the UK for Company Culture’), and we take team happiness seriously. Vestd strives to be as principled as possible. We’re all about Goal 8 of the United Nations _. This goal is about ‘Decent work and economic growth,’ and we consider it both with our external activities and internal workings. We’ll do everything we can to help you grow in your role. In return, you’ll want to learn all about our industry and do all you can to help us continue leading it. Vestd is remote-first, so in return for your commitment, diligence, and productivity, you’ll have a lot of autonomy during your working day. Some roles demand office hours (to fit our customers’ schedules), but we are committed to offering flexibility where possible. Happy employees make for happy customers, as demonstrated in our . Vestd’s excellence has also been recognised by The Europas, The Fintech Awards London, The Hustle Awards, TechRound, and BusinessCloud’s Fintech50. See more about our awards . This could be the perfect opportunity if you’re an autonomous, self-driven individual passionate about contributing to a meaningful mission and value being part of a supportive, close-knit team. Vestd is a great place to work. Don’t just take our word for it - take a look at the _ suite of benefits that you can look forward to as one of our folk: • This job remote-first, although attendance is required twice yearly at our in-person get-togethers, • A flexible environment to help you achieve the best work/life balance, • Equity, of course! (After the qualifying period), • Monthly recognition scheme, where we celebrate our folk, • Support with home working equipment*, • A personal training and development budget to keep your career and professional growth on track, • Private medical insurance (after the qualifying period), • Team retreats are held twice a year. They can include an overnight stay and focus on fun and team cohesion, • Great team ethos, connect through regular team and company socials., • 25 days annual leave plus one extra day per year of service (up to five days), • Employer contribution pension scheme (after the qualifying period) We’re looking for somebody with initiative who can focus on the business and their personal growth path. This is a great time to join our team, and it would be a superb role for the right person. *At Vestd we provide our folk with the hardware and software required to support them in their role. As a remote-first business, we expect anyone applying for a job to have a suitable, quiet working space. You must have an appropriate desk/table and chair, with a reliable internet connection. We are accepting rolling applications for this role with no fixed end date - if you are interested in joining the Vestd folk, please apply when you can. We will respond to every applicant, but we may only screen some candidates depending on the number of applications received. Our recruitment pipeline has a few stages, giving you plenty of opportunities to learn about Vestd as we take the time to find someone who is the best fit for the role. We aim to complete the selection process as efficiently as possible, and we are committed to making our candidate experience as inclusive as we can, so please get in touch with us if you require any information or support during the application process or need to ask for any adjustments. A typical selection process might be: • Apply online, • 20-minute screening call, • 45-minute interview with the hiring manager and team member, • Task-based assignment, • 45-minute team cultural interview, • 30-minute interview with the CEO Please note that we record our interviews. These recordings are only viewed by the hiring team and once a role is filled, all recordings are deleted. We do not share any candidate information with anyone outside of Vestd at any time. We are excited to receive your application. When a role is filled, we will let all the applicants know to let them know. This job is based within the UK. You must be primarily UK-based and eligible to work in the country.

This role welcomes a full-remote work arrangement, however applicants must be based in UK and have a work permit to be considered. We value diverse perspectives and recognize that skills and experiences can be gained in various ways. If you're excited about this opportunity but don't meet every single requirement listed, we would love to hear from you and encourage you to submit an application! ABOUT THE ROLE Launchmetrics connects the world's leading Fashion, Lifestyle and Beauty (FLB) brands to the data and insights they need to make smarter decisions. As Customer Marketing Coordinator, you'll help us stay close to the customers who matter most -the ones already on Launchmetrics who we want to grow, energize and turn into advocates. This is a full-time, remote role based in London. Reporting to the Marketing Director, You'll be in the room (physically and virtually) for some of our most important customer moments: supporting the events where our customers show up, building the personalized content and workshop decks that start a conversation with a brand and becoming a familiar, trusted face for a group of smaller accounts across cities like New York, London, Paris, and Milan. This role is about relationships as much as it's about process and strategy. You'll need to sync closely with Sales and Customer Success to understand what each account needs next, and you'll own the coordination and launch of outreach campaigns to client contacts -from a first personalized email, to a workshop conversation, to a relationship that lasts. It's a role for someone who enjoys the people's side just as much as the discipline of making a multi-stakeholder program run on time. RESPONSIBILITIES Customer event support. Support the Marketing Engagements Executive and the Director in the planning and on-site execution of events where our customers attend -coordinating logistics, guest experience and follow-up. We're looking for someone who doesn't just execute the plan, but brings ideas on how to make these moments better. Growing the database. Own the customer growth KPI: through outbound emails and marketing campaigns, expand our database of client contacts beyond current users, into new regions, brands and departments within existing accounts, building company-level awareness, not just with the teams already using Launchmetrics. This broader "account awareness" makes it easier to spot growth and expansion opportunities down the line. Personalized content & data stories. Own and develop account-specific content - data stories, talking points and materials- that give Sales and the Director a compelling, tailored way to open or deepen a conversation with a customer. Customer workshops. Support the research, customization and development of individual workshop decks, working closely with the Marketing Engagements Executive on strategy and format, and with the Director on prioritization, translating Launchmetrics data (including Media Impact Value® / MIV®) into a narrative tailored to each brand. Outreach coordination. Own and coordinate personalized customer outreach campaigns (email and beyond), building genuine working-layer relationships with the people who use Launchmetrics day to day. Relationship development. Build and maintain relationships with Tier 2 client contacts across our customer base, becoming a known, reliable point of contact for smaller accounts in key cities (NYC, London, Paris, Milan, Spain, and beyond). Target list enrichment. Collect and track engagement, scoring and intent signals on our target accounts from multiple sources (ZoomInfo, LinkedIn Sales Navigator, Lemlist), and turn them into something the team can actually act on -flagging and sharing the right signals with Sales, Customer Success and the Director so we spot opportunities for expansion and growth quickly, before they go cold. Customer reporting support. Support the regular tracking of customer marketing objectives, keeping reports current so the team always has a clear read on what's working. ABOUT YOU Who you are 1–3 years of experience in customer marketing, marketing coordination, ABM, event support or a related area — comfortable with both relationship-building and hands-on execution. Curious about brands and people: you like understanding what makes a specific account tick and enjoy shaping a message around it. Comfortable being the point of contact for external stakeholders, including customers more senior than you. Confidence with data: you can pull, clean and interpret numbers and turn them into a story a customer would find compelling. Strong written communication skills, with an eye for how information is presented. Organized and dependable: you can run several workshops, campaigns or events at once without losing track of the details. Familiarity with tools like Salesforce, HubSpot, ZoomInfo, Sales Navigator or Lemlist is a plus, but not a requirement, you'll get training. Familiarity with the Fashion, Lifestyle or Beauty industry is a plus. A proactive approach: you spot what needs doing and act on it rather than waiting to be told. ABOUT LAUNCHMETRICS Launchmetrics is the leading Brand Performance Cloud used by FLB executives to make smarter decisions around their branding efforts. With over a decade of industry expertise, we have helped more than 1,200 customers create inspiring, impactful and measurable experiences. Founded in NYC and with operating headquarters in Paris, we have employees in ten markets worldwide and offer support in five languages. We have been the trusted brand performance technology to brands worldwide such as Dior, Fendi, Shiseido, NET-A-PORTER and Adidas as well as industry partners like IMG, the Council of Fashion Designers of America, the British Fashion Council, and Camera Nazionale della Moda Italiana. ABOUT THE MARKETING TEAM We are a global and highly diverse team, distributed across six different countries, with multiple nationalities and varied expertise, and we always work collaboratively to understand each other in a “glocal” way to achieve the best results as one team. The Marketing team works daily on the ideation, production and distribution of campaigns with the objective of attracting Launchmetrics' target audience, carrying out strict measurement and monitoring of KPIs to ensure the maximum possible ROI. Our mission is to make them fall in love with the Launchmetrics brand and to ensure their interest in our solutions grows every day until they become customers, and from there, to maintain their satisfaction and happiness. WHY YOU'LL LOVE LAUNCHMETRICS We're a company that prioritizes people, fostering a relaxed yet dynamic atmosphere. Our international team is filled with enthusiastic, motivated individuals who enjoy their work. Autonomy empowers our team members, allowing them to make a substantial difference in our business, for our customers and within our organization. When you become part of our team, you'll have access to growth and advancement possibilities, including a learning and development allowance, a benefits package tailored to each location and flexible work arrangements, along with support for establishing your home office and other perks. OUR COMMITMENT Launchmetrics is proud to be an _ building a diverse and inclusive workforce. If there is anything extra we can do to help you feel at ease during your interview process, please let the PeopleOps team member you’ll be meeting with know.

Grafters Recruit Ltd is looking for experienced Am and Pm Class 1 drivers for ongoing work base in Kettering. Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below. BENEFITS: • From £20.73 – £43.96 per hour, • Guaranteed shifts available from Friday to Monday, with a minimum guaranteed payment of 11.25 hours per shift., • Regular work on mornings/afternoon/evening shift, • Easy work, store deliveries and trunking depot to depot, • No deduction for break, • Free on-site parking, • Automatically enrolled in company pension after 3 months, • entitled to Holiday Pay DUTIES: • mainly start times between 00:00-08:00; 14:00-00:00, • Length shifts – between 8-13 hours, • store deliveries and trunking depot to depot, • using cages/pallets Each driver will be required to pass an assessment prior to being given a full induction. REQUIRED EXPERIENCE: • Valid C+E category on your driving licence, held for 3 months, • Minimum 3 months driving experience, • No more than 6 penalty points on licence, • Valid driver CPC qualified, • Valid digi Tacho Card Rates of pay are: PAYE: Mon - Fri days - £20.73 Mon - Fri Nights - £21.98 Sat Days 06:00-18:00 - £22.73 Sat Nights 18:00-06:00 - £23.98 Sun Days 06:00-18:00 - £22.73 Sunday Nights 18:00-00:00 - £23.98 6th shift - £22.50 Bank Holiday Days - £22.73 Bank holiday NIGHTS - £23.98 Boxing day rate Days - £41.46 Boxing day rate Nights - £43.96 Night out - £25.00 A positive, can-do attitude Excellent communication skills Grafters Recruit Ltd have five branches, four on-site locations and four remote contracts throughout the country. Initially a specialist driving agency, in recent years Grafters have focused on growth in new sectors by developing Industrial and commercial desks in each branch with great success. Grafters Recruit embraces diversity and will seek to promote the benefits of diversity in all our business activities. We will seek to develop a business culture that reflects that belief. We will seek to widen the media in which we recruit to ensure as diverse an employee and candidate base as possible. xrnqpay We will strive to make sure that our clients meet their own diversity targets. If this is something you are interested in the please get in touch on

Internal Sales Engineer Location: Bedfordshire Working Pattern: Predominantly office-based, with occasional UK travel for customer visits, exhibitions and industry events. The Opportunity An exciting opportunity has arisen for a technically minded and commercially focused Internal Sales Engineer to join a growing team within the engineering and technology sector. This is a varied role combining technical sales, customer engagement, lead qualification, business development and marketing support. It would suit someone with an engineering or technical background who enjoys working with customers and is interested in developing their career within technical sales. You'll be one of the first points of contact for new customer enquiries, taking the time to understand engineering applications and requirements before helping identify the most appropriate measurement solutions. Working closely with experienced Sales Engineers, you'll qualify opportunities, coordinate follow-up activity and provide additional support on larger customer projects. Alongside your day-to-day sales responsibilities, you'll also have the opportunity to get involved in business development, exhibitions, industry events, social media and marketing activities. What You'll Be Doing Sales & Customer Support Manage and respond to inbound customer enquiries received through the website, online chat, email, marketing campaigns and events. Speak with prospective customers to understand their technical requirements and qualify potential sales opportunities. Direct qualified opportunities to the appropriate Sales Engineer. Maintain accurate records of customer interactions, opportunities and follow-up activity within the CRM system. Work alongside Sales Engineers on larger customer projects, acting as an additional point of contact when required. Liaise with technical support teams and assist with project coordination and administration. Support outbound lead generation and customer follow-up activities. Business Development You'll help identify and develop new business opportunities by: Researching prospective customers, industries and engineering applications. Using LinkedIn and other digital tools to identify potential opportunities. Building connections and engaging with prospective customers. Researching new markets and applications for technical measurement solutions. Supporting targeted business development campaigns. Occasionally attending customer visits, product demonstrations, exhibitions and industry events, either independently or alongside Sales Engineers. Marketing & Events You'll also have the opportunity to contribute to wider marketing and customer engagement activities, including: Helping organise and support exhibitions and other industry events. Assisting with registrations, customer communications, stand preparation and post-event follow-up. Contributing ideas for marketing campaigns, social media content and customer case studies. Supporting the company's professional presence on platforms such as LinkedIn. Contributing to marketing and video content where appropriate. About You We're looking for someone who combines a strong technical foundation with excellent communication skills and a genuine interest in working with customers. You'll enjoy learning about different engineering applications, asking the right questions and helping customers find solutions to technical challenges. Ideally, you'll hold a BSc, BEng or equivalent qualification in an engineering, scientific or related technical discipline, such as: Electronics Engineering Mechanical Engineering Mechatronics Engineering Automotive Engineering Electrical Engineering Physics A similar engineering or technical subject You'll ideally also have gained a few years of experience within an engineering or technical environment, potentially through a graduate scheme or early-career engineering position. What We're Looking For Essential: A genuine interest in engineering, technology and technical solutions. Excellent communication and interpersonal skills. Confidence speaking with customers and discussing technical requirements. Strong organisational skills and attention to detail. A proactive, self-motivated approach. The ability to work collaboratively within a technical sales environment. Confidence using LinkedIn and other digital communication tools. An interest in sales, business development, marketing and customer engagement. A full UK driving licence. Access to a vehicle for occasional customer visits and events. Desirable: Previous experience in internal sales, technical sales, customer support or business development. Knowledge of data acquisition, test and measurement systems or data analysis. Experience using CRM systems. JBRP1_UKTJ

This is a significant senior leadership opportunity to shape how North Northamptonshire Council communicates, builds trust and brings its ambitions for the area to life. We want to be known not only for clarity and transparency but for a distinctive style that feels human, warm and unmistakenly North Northamptonshire. We want our communications to be informative and sensitive, but where appropriate we want to make people smile, feel included, and want to share information across local communities. Importantly, we want to do this in the most cost effective, efficient and economic ways possible. As Head of Communications and Marketing, you will lead the Council's approach to strategic communications, marketing, media relations, campaigns and reputation management. Working closely with the Chief Executive, Corporate Leadership Team and Executive Members, you will ensure the delivery and development of our Corporate Communications Strategy and the wider delivery of the Council's ambitious Corporate Plan. This is more than a traditional communications role. You will help shape the Council's corporate narrative, promote North Northamptonshire as a place to live, work, invest and visit, and ensure that residents understand not only what the Council is doing, but why it matters. You will lead the shift towards communications that are proactive, digital-first, insight-led and human, while remaining inclusive and accessible to all communities. As the Council's principal communications adviser, you will provide trusted and authoritative advice directly to the Chief Executive, Corporate Leadership Team, and Executive Members. You will operate at the heart of the organisation, helping senior leaders navigate complex, high-profile and politically sensitive issues. You will ensure that communication is two-way, and that timely and accurate stakeholder feedback is available to help inform policy development from the outset. • Drive delivery and future development of the Council's strategic direction for the Council's Communications and Marketing Service as set out in the Corporate Communications Strategy, aligning its work to corporate priorities and the long-term ambitions for North Northamptonshire, • Translate the Corporate Plan, Annual Delivery Plan, Customer Experience Strategy and BIG50 Vision into a clear, compelling and consistent narrative for residents, businesses, communities, colleagues and partners, • Act as principal communications adviser to the Council's Corporate Leadership Team and network of senior leaders, providing expert counsel on reputation, media, public affairs, political sensitivities and stakeholder relationships, • Protect and enhance the Council's reputation, leading strategic communications during major incidents, organisational crises and high-profile issues, • Lead integrated communications, marketing and behaviour-change campaigns that improve understanding, increase participation and support better customer, community and organisational outcomes, • Champion a proactive, digital-first approach, making greater use of video, storytelling, audience segmentation, insight, analytics and responsible artificial intelligence, • Strengthen relationships with the media, public-sector partners, businesses and community organisations, promoting North Northamptonshire and supporting shared place-based ambitions, • Co-ordinate and develop communications capabilities across the Council so that services communicate clearly, confidently and consistently, • Lead, inspire and develop multidisciplinary professional teams, while managing budgets, contracts, suppliers, resources, risks and performance, Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are: Customer-focused Respectful Efficient Supportive Trustworthy Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most. You will be an accomplished and forward-thinking communications leader who can operate confidently with senior stakeholders including the Chief Executive, corporate leadership team and senior elected members. You will bring substantial senior-level experience in strategic communications, marketing, media, public affairs, campaigns or reputation management within a large and complex organisation. You will have the credibility and judgement to advise senior leaders and elected Members, constructively challenge established thinking and provide calm, clear leadership when the organisation is under public, political or media scrutiny. You will combine strategic vision with a strong delivery focus. You will understand how communications can support organisational change, improve customer experience, influence behaviour, build public trust and strengthen the identity and reputation of a place. You will also bring: • Expert knowledge of strategic communications, marketing, media relations and reputation management, • Strong political awareness and the ability to exercise sound professional judgement in complex and sensitive situations, • An outstanding ability to turn complex strategies, services and decisions into clear and meaningful communications, • Experience of developing corporate narratives and delivering high-impact, evidence-led campaigns, • Strong knowledge of digital communications, audience insight, segmentation, behavioural approaches and campaign evaluation, • The ability to build trusted relationships with senior leaders, elected Members, journalists, partners and stakeholders, • A successful track record of leading professional teams, transformation and continuous improvement, • Strong financial, commercial, commissioning and contract-management skills, • A degree-level qualification, equivalent professional qualification or substantial relevant senior leadership experience, supported by continuing professional development Above all, you will be a visible, collaborative and influential leader who believes that excellent communication is fundamental to good public service. You will share the Council's ambition to communicate in a way that is warm, clear, proud, human and trusted. We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups. Here at North Northamptonshire Council, we're transforming for the better, using all our creativity and imagination to create the best life for our local people. You'll find that we have a wide range of careers that may be more surprising than you think! • a competitive salary, • a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection., • lots of opportunities to develop your skills, knowledge and potential in a large unitary council, • generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days, • hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance. #J-18808-Ljbffr

To provide administrative support to the Academy team, dealing with confidential and sensitive issues in a timely, professional and competent manner. • To support the Principal and support the wider staff team as appropriate., • To support the Principal and SLT with coordinating events including, but not limited to, Opening Evenings, Parents Evenings and Music Concerts., • To provide a 'keyboard resource' including: typing letters, building and maintaining records and preparing files to support the staff team to meet internal and external deadlines as required. Our family of schools includes 24 primaries, 10 secondaries, an all-through school in London's Olympic Park, and a special school in Lincolnshire supporting pupils aged 2-19 with a broad range of special educational needs. As one of only 11 system leaders nationwide, we are recognised for our unwavering commitment to educational excellence, our innovative curriculum, and ability to drive sustained school improvement at scale. At the heart of our Mission is a deep belief in the transformative power of education. We are committed to ensuring that every child - regardless of their background - has access to an exceptional academic experience enriched by extensive co-curricular opportunities. From small rural primaries to large urban secondaries, our academies benefit from the strength of a collaborative, values-driven community, in which expertise is shared, best practices are embedded, and each school retains its distinctive character. We broaden the horizons of young people by inspiring students to become their confident, academic best via an education that creates academically gifted, confident, well-rounded young people in the classroom, in the workplace and in their communities. We are driven to provide our young people with access to a world-class education and enrichment experiences. Our students benefit from a wealth of opportunities to develop, learn and lead. From the classroom to cultural visits, sports, music and arts and engaging with our local communities, the rich and varied experiences we create help fuel ambition and unlock potential. The education and experiences we offer equips our young people with the leadership skills, team spirit, resilience and confidence to become outstanding citizens. Whatever your role you will contribute towards creating a rich and exciting learning environment that also offers our students an unrivalled package of sporting and cultural enrichment. We are incredibly lucky to be able to work alongside outstanding organisations and individuals who are happy to share their expertise and skills in supporting the David Ross Foundation's vision to give children better life chances through access to the best education and support we can give them. The David Ross Education Trust is an equal opportunity employer. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff. It is our objective to ensure that job applicants and staff are treated solely on the basis of their merits, abilities and potential. We do not discriminate against any applicants on the basis of any protected characteristics. Risk management is everyone's responsibility: comply with policies and procedures, and promptly escalation issues, incidents and concerns to management. The David Ross Education Trust is committed to safeguarding and promoting the welfare of children and applicants must be willing to undergo vetting appropriate to the post, including a social media presence check and Enhanced DBS check. The successful applicant will be expected to adhere to all safeguarding, welfare and health and safety policies and procedures of the Trust. Greenfields Primary School & Nursery are looking for an outstanding Academy Administrator with proven office and administration experience to add specific skills to our existing team, and are committed to ensure that all children achieve their best. • Educated to GCSE-level/NVQ-level 2 or equivalent, including English and Mathematics., • To be a skilled user of Microsoft Office, with the ability to produce, create and edit documents using Word, Excel, PowerPoint, and Outlook., • Able to maintain the strictest confidentiality and integrity at all times., • Sensitivity when collaborating work with colleagues at all levels., • Highly organised and efficient and able to work to tight deadlines, often under pressure., • Excellent written and verbal communication skills with the ability to relate well to a wider range of stakeholders., • Able work under your own initiative and deal with demands of large and diverse Parent/Carer population., • Ability to work as part of a diverse team. The David Ross Education Trust's mission is to give every child attending one of our schools a world-class education. We are a network of unique and diverse academies across the country, committed to delivering a world-class, knowledge-rich education that empowers pupils to reach their fullest potential. Spanning North Yorkshire, the East Riding of Yorkshire, North-East Lincolnshire, the East Midlands and London, our network of 36 academies serves over 14,600 pupils and employs 2,300 dedicated staff. We are a happy and friendly school with amazing children. Our vision is to be the best we can be in everything we do. We are looking to appoint an enthusiastic and hardworking TA who will put the children at the heart at everything they do. We can offer you a great team with a wide range of training opportunities including bespoke courses from the David Ross Education Trust. This is a permanent role, working 30 hours per week, 39 weeks per annum. • NJC04 £26,016 pa FTE, £18,528pa Pro-Rata actual salary, • Access to Local Government Pension Scheme, • Regional networks of Trust colleagues and access to key leaders in Education, • Commitment to employee Health and Wellbeing including dedicated Employee Assistance Programme, • Awards and Recognition Scheme, • Flexible working patterns, • Benefits Platform : Health & Wellbeing Programme : Cycle to Work Scheme #J-18808-Ljbffr

Our client is the East Midlands’ foremost creative website design and graphic design consultancy. Their success is built around the commitment and talent of the people they employ and they have spent many years ensuring they recruit the very best website design and graphic design professionals. As a result, they are able to provide clients throughout Northamptonshire and the rest of the UK with a truly exceptional service An exciting, permanent graduate opportunity for a creative online copywriter to work across a range of projects creating SEO Friendly content for client websites, blogs and social media channels. You will be working alongside the technical SEO team and taking responsibility for creating well written, engaging content for client websites and content marketing campaigns. Responsibilities • Write copy for a wide range of client projects: Web Page Business Copy, Blog, Articles, Social Media Updates, and Informational SEO Content, • Write email newsletter copy for in house marketing campaigns, • Write all your copy from an SEO point of view., • Carry out Keyword Research in order to guide your content creation, • Be helpful, flexible, and proactive within the team., • Prioritise work according to campaign schedules., • Proof-read your own work before handing it over to clients., • Degree educated, • Experience in writing content – either at university or in the work place, • Understanding in the fundamentals of SEO Copywriting, • Experience working within a team, • Ability to write well about any field, subject matter, or industry., • Ideally lives within the area, • Ability to write within given tone of voice or house style The Individual • Able to condense and summarise key messages in an engaging way, • Think creatively and generate ideas for content as well as given briefs., • You’ll need excellent communication skills both written and verbal, • Diligent with attention to detail – producing a high standard of work is important, • Comfortable responding to feedback on work, • Free car parking, • Progression and development HOURS OF WORK: Monday to Friday 8.30am – 5.30pm with 1 hour for lunch Please complete the below web submission form and a consultant will be in touch soon. #J-18808-Ljbffr

You will have a relevant degree or equivalent qualification, and previous experience of working in an internal communications and staff engagement environment, as well as experience designing and developing internal communications channels, line management and project management experience. As a sen

This demand creates consistent opportunities, competitive salaries, and long-term career prospects across industries in the UK and internationally. From search and social to email and content, digital marketing plays a key role in driving visibility, engagement, and growth across online channels. Th

Digenics is hiring a part-time Field Marketing Executive to represent Digenics in Hull, visiting local businesses to open doors, create pipeline and book demos. On-site work four hours daily, Monday to Friday, with CRM logging and performance targets. You will qualify prospects, coordinate demos wit

Supporting the company’s social media, website and digital presence, ensuring content reflects the brand and commercial objectives. You'll be comfortable picking up the phone and speaking to customers, but equally confident getting involved in digital marketing, branding, campaigns and analysing w

The ideal candidate will have strong marketing experience, excellent content creation skills, and be comfortable with digital tools. A leading membership organisation in the UK is seeking a creative Senior Marketing Executive to lead multi-channel campaigns and boost membership engagement.

Work with our media agency and MM to deliver the media activity for all supported homes. Our success is built on the strength of our people and with a vast network of care homes and a diverse range of support functions, we're on a mission to find exceptional talent to join us on our journey. Collabo

Our client supports businesses and private clients across the UK and prides itself on outstanding service, technical expertise and a genuinely supportive team culture. Manage the social media content plan and represent the brand at external events. Design adverts and marketing materials, and support

As Marketing Executive, you will be responsible for writing and editing blog posts, social media updates, press releases and promotional copy, creating and scheduling social media posts, dealing with replies and engagement, gather data on competitor activity and industry trends. Update and maintain

It is not a purely digital marketing role: the successful candidate must be confident and genuinely happy to pick up the phone, make outbound calls and speak with both prospective and existing customers. An understanding of digital marketing, social media, lead generation and customer acquisition. W

You will work with the marketing team to source suppliers, oversee budgets, timelines and speaker logistics, and drive campaigns across email, social media and website updates. You will coordinate B2B and B2C events, webinars and training, and manage the digital content that supports each activity.

You will be responsible for collaborating with internal teams and external suppliers to ensure compliance with regulatory standards while developing and optimising marketing content. Strong knowledge of digital marketing execution and excellent communication skills are essential for success in this

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Search or Social Media, SEO, PPC, Google Ads, and Google Analytics. Search, Social, SEO, and Paid Media. If you’ve recently graduated and have a passion for.

Share call centre training and event training numbers and best practice to the field force and widerHONOR team. Lead, manage, develop, and inspire brand loyalty and sales performance within a cluster of stores. With a 30-year heritage and being part of the Smollan network since 2015, this change is

You will work closely with our editorial and operations teams to plan and execute campaigns around new releases, seasonal promotions, and author events. You will take ownership of promoting our catalogue of published titles, growing our readership, and building the Anglia Press brand across digital

In this role, you’ll develop and deliver shopper marketing plans with key retail customers, ensuring our brands show up brilliantly in-store and online. Execute campaigns end-to-end, from briefing and media booking to in-store activation. The chance to make a real impact on how our brands show up

Strong written and verbal communication skills, with the ability to produce technical marketing materials and adapt messaging to various audiences. To understand laboratory workflows and scientific challenges and translate them into practical marketing messages. Proven ability to understand and comm

Candidates should have a degree in an analytical subject, be proactive, and possess strong analytical and communication skills. The successful candidates will assist in helping clients achieve growth objectives using performance marketing strategies while developing strong client relationships. This

You will work with a collaborative team, delivering video, written and graphic content across social, email, CMS and websites, while using analytics to boost engagement and lead generation in the UK and international markets. You will own digital content creation, campaign execution and performance

Create landing pages using internal tools and draft creative briefs for paid media. Hands‑on experience using generative AI for content, research and marketing tasks. Candidates will need to operate via a limited company or sole trader setup and invoice directly for their services.

Creating and managing content across social media, email, website and CRM. Getting involved with events, internal comms, and brand development. Working closely with sales and service teams to align messaging and outreach.

For someone ambitious, this is an opportunity to gain hands-on experience across the full marketing ecosystem of a premium British brand and company, working closely with the founder and seeing how campaigns directly translate into growth. We are a founder-led brand entering a new phase of growth ��

The role involves creating content for websites and social media, focusing on B2B marketing strategies with an emphasis on creative approaches. Ideal candidates should possess strong industry experience and expertise in creative content creation. A leading recruitment agency in the UK is seeking a S

In this role you will be responsible for creating digital and physical marketing material such as banners, flyers, stickers and branding for a group of 20 separate businesses. We are an equal opportunities employer and welcome applications from all suitable candidates. Onto a bright future, they are

You’ll support the planning, build, and optimisation of campaigns across Google Ads, Meta, TikTok, and LinkedIn—owning day-to-day execution, QA, and reporting. Build, launch, and optimise campaigns across Google Ads (Search/Performance Max), Meta, TikTok, and LinkedIn. You’ll partner with crea

The role focuses on driving brand visibility, rate of sale and growth across off-trade and wholesale customers. You will develop activation plans, collaborate with Sales on JBPs, manage marketing content, and lead gifting initiatives while leveraging insights to optimize ROI and budgets. Flexibility

Strong writing, organisation, and curiosity are valued, with experience in social media, Adobe Creative Suite, WordPress, and analytics. The ideal candidate is a recent marketing graduate or has practical marketing, communications, digital or content experience. You will join a growing international

You will plan and execute marketing activities, create engaging SEO content, and support digital campaigns while representing the brand at events. The role focuses on delivering campaigns across multiple brands, with hybrid working after probation and a comprehensive benefits package. A year of expe

With an excellent understanding of the marketing delivery chain, this role will work on fast-paced and challenging campaigns spanning PPC and Paid Social, website performance and content, SEO, CRO, social, email and reporting, with support from the wider Marketing team and agencies, aimed at driving

Day to day, you’ll lead integrated marketing campaigns, from content creation and brand positioning to managing budgets and tracking ROI; while continually gathering market and competitor insights to support informed decision‑making across sales and finance. Lead clear, accessible communication

Are you an energetic ‘up for it’ staffing superstar ready to bring major brand experiences to life? We are a vibrant Creative Marketing Agency based in London, and we understand that the human element is the most vital part of any successful brand activation. You must be a highly organized and e

You’ll play a key role in building, managing, and optimising paid campaigns across Google and Meta platforms, AI search and the website, identifying opportunities to improve performance and test new approaches. Highly organised, proactive, and eager to explore new tools, trends, and testing opport

The ideal candidate is highly organized, process-oriented, and can manage detailed workflows across multiple teams with accuracy and timely follow-up. Executive Connect LTD is seeking a Marketing Operations Associate on a 1-year contract (20 hours per week) to coordinate and drive the system impleme

You will work closely with the founder to deliver campaigns from concept to launch, help plan content calendars, shoot simple studio content, and translate brand craft into growth across digital and physical touchpoints. OUBAS Knitwear Limited in the Lake District is seeking a hands-on Marketing Ass

Managing social media platforms and creating and scheduling engaging content to increase reach and engagement. You will work closely with the wider Marketing team, Holiday Home Sales and Product Development teams, dealerships, holiday parks, external agencies and industry contacts to help strengthen

You will deliver marketing projects, manage CRM, SMS and email campaigns, and contribute to content creation and copywriting. A marketing graduate with placement experience could fit, and strong interpersonal skills are essential for customer-facing work.

We connect teams to local independents and well-known national brands, helping people save money, support communities, and feel valued at work. Keep messaging consistent and on‑brand. Create engaging blogs, social media posts and newsletters.

European Marketing Group Manager in development of brand awareness and demand generation for. The individual must have good understanding of the IT market, specifically IT Services and MSP with experience in an IT Services Marketing role, either for vendors or service providers, for at least 5 years

The role requires hands-on experience with email marketing, social media, website management and eCommerce platforms, plus strong stakeholder management and an organised, detail‑driven approach. You will drive multi-channel campaigns across email, CRM, social media, website content and product lau