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Patient Experience Manager Location: Queen Elizabeth National Spinal Injuries Centre, Queen Elizabeth University Hospital Glasgow. Salary: £36,000 Contract: Full time, permanent. 37.5 hours a week, to include 5 hours on one weekend afternoon, every week. Date: November 2025. Purpose Horatio’s Garden is a nationwide charity creating and nurturing beautifully designed gardens in NHS’s spinal injury centres. The Patient Experience Manager will be instrumental in supporting patients and families use of the garden. Along with the Head Gardener, you will be responsible for the smooth running of a thriving, vibrant garden ensuring the patient and their family are appropriately supported throughout their time in the spinal unit. This role requires you to manage a team of volunteers and work closely with the Head Gardener who maintains the horticultural standard of the garden and delivers therapeutic horticulture sessions. You will be managed by the national Patient Experience Lead. You will be responsible for developing and maintaining relationships with clinical and non-clinical NHS staff, corporate sponsors, funders, the Fundraising team, the Communications team and the Events Programme Manager. The gardens have been beautifully designed and maintained, and the role of the garden needs to reflect an appropriate environment for patients and their families at all stages of their stay. From the initial welcome, to ensuring the contact and relationship is consistent with activities to suit their needs. You will be responsible for developing and delivering social activities, supported by the charity’s Events Programme Manager and in collaboration with the wider Spinal Injuries team in Glasgow. These activities will mainly need to be held on a weekend afternoon which is a critical time in the garden when most patients are available and often have friends and family to visit. Currently the Events programme includes seasonal celebrations and social and craft activities. External facilitators also deliver photography, printing, painting, ceramic workshops and live music performances. This is a fantastic opportunity for a confident, proactive individual who is efficient, well organised and has outstanding communication and relationship building skills. You will need to be adaptable and friendly and confident working with a wide range of people including people with spinal injuries and their families, NHS staff, volunteers and many different teams within the charity. Main Duties and Responsibilities People with spinal injuries: • Develop relationships with patients and families to ensure the best experience for them in the garden at every stage of their stay, • Maintain a consistent social and arts activity programme appropriate for the current patient group, liaising with the Events Programme Manager and managing the volunteers accordingly, • Organise a programme of seasonal events, reflecting the needs of patients, • Work with the Impact Manager to monitor patient experience and the impact of the garden Develop and maintain productive and collaborative relationships with NHS clinical teams and voluntary services Volunteers: • Recruitment and training of new volunteers, • Work with fundraising managers, Head Gardener and volunteers to develop opportunities to generate income in the garden through friends, corporate friends and third-party fundraising, • Support corporate sponsor events and fundraising opportunities, • Represent the garden and charity at key events, • Promote the local social media accounts and provide regular updates for content, • Ensure all administrative tasks associated with the role are monitored, completed and maintained, • Comply with all safeguarding policies and report any concerns to the Safeguarding Lead immediately It should be noted that the list above is intended to give an overall view of the position and should be taken as guidance only. Person Specification Essential knowledge and skills: • Experience of leading and managing teams, • Experience of working with volunteers, • Stakeholder engagement and networking, • Delivering social events, • Budget management experience, • Experience of volunteer recruitment and training, • Voluntary sector experience, • Experience of working with the NHS or in a health care setting, • Experience of SharePoint, • Knowledge of using social media to promote activities and events, • Interest and understanding of wellbeing benefits of gardens, • Experience of therapeutic activities, • Outstanding interpersonal skills, with the ability to successfully develop new working relationships, • Excellent communication skills, • Proactive, can-do attitude, • Empathetic and kind, • Calm under pressure, • Ability to prioritise and adapt to the changing needs of each working day Flexible and able to work one weekend afternoon every week. How to Apply Click on the 'Apply now' button below. Please upload your CV and a cover letter. The closing date for applications is Monday, 1st December 2025.

The Mental Health Foundation is recruiting for a Head of Research to lead our UK Research team. Deadline: 5pm on Sunday 30th November Location: Glasgow OR London Salary: Starting at £52,166 rising to £60,861, plus London weighting of £4,000 where applicable Hours: Full-time (32 hours per week) Contract type: Permanent This is an exciting new role with the UK’s leading public mental health charity. The Head of Research role is a fantastic opportunity to lead our UK research team to achieve social change. We are looking for research and management expertise, strategic thinking, operational delivery, and the ability to collaborate and communicate with a range of stakeholders including media, academics, policymakers and communities. You will be part of an outstanding leadership team committed to delivering change across the UK. The role will deliver our UK-wide research, reporting to the Director of Research & Lived Experience. What does the role involve? • Support the Director of Research & Lived Experience to develop and deliver a 5-year research strategy, • Lead our UK research team to deliver and commission studies and reviews to a high standard at pace, • Excellent research skills, experience and credibility in health or social research, • Strategic thinker who can also effectively manage teams and projects How to apply If you think your skills match and you’d like to be part of a dynamic and growing organisation, please complete and submit your application via our website. Please ensure you attach an up-to-date CV and statement of suitability answering all points of the person specification. Applications will close at 5pm on Sunday 30th November and we are unable to accept late applications. Interviews are planned for week commencing 8th December. We believe our people should represent the communities, organisations and individuals we work with. Diversity and inclusion is ___ for us as an employer and mental health charity, and we are proud to be signatories of the Business in the Community Race at Work Charter and the Disability Confident Committed Scheme. Applications from under-represented sections of the community are actively encouraged. If you have a disability, require any additional support or have any questions regarding the role, please contact us at ___. We make reasonable adjustments throughout the recruitment process and during employment. Disabled candidates who meet all the essential person specification criteria will be offered an interview. Therefore, please do ensure you tick the relevant box on the application form and clearly indicate in your application/covering letter if you consider yourself to meet the requirements of the Equality Act 2010 / Disability Discrimination Act 1995. We are currently operating mostly digital recruitment (including interviews via video conferencing). We have moved to a hybrid working model of a minimum of 2 days per week in the office and the rest working from home. We look forward to hearing from you!