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Our client is a global IT services company. Job Description: Our client is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone. Service Level & Continual Improvement Manager Location: Hampshire (onsite 5 days per week) Due to the nature of the work and the customers we support, the successful candidate must be eligible to meet UK Government and contractual personnel security requirements, including the applicable residency requirements for the role, and have the right to work in the United Kingdom. Some roles may also be subject to nationality requirements where these are necessary to meet UK Government or contractual security obligations. The Service Level & Continual Improvement Manager is responsible for ensuring IT services meet agreed service levels and that continual improvement delivers measurable business and customer value. The role leads Service Level Management and Continual Improvement, establishing effective frameworks for service performance measurement, reporting, governance and improvement delivery. Working closely with business stakeholders, service owners, operational teams, commercial functions and third-party suppliers, the role drives accountability, addresses service performance issues and embeds a culture of continual improvement aligned with ITIL 4 principles. Key Responsibilities Define, negotiate and maintain SLAs, OLAs and supplier underpinning agreements, ensuring commitments are measurable, achievable and aligned with business needs and contractual obligations. Work with service owners and service design and transition teams to establish service level requirements, targets and performance measures for new or materially changed services. Ensure customer commitments are supported by internal teams and suppliers, identifying gaps in end-to-end service coverage and accountability. Monitor contractual performance, identify actual and potential breaches, assess service credit exposure and coordinate corrective actions with commercial and service delivery teams. Lead service level reviews with customers and service owners, ensuring performance, risks, commitments and remedial actions are clearly understood and managed. Service Performance, Reporting & Governance Oversee service performance dashboards and reporting, providing accurate, timely and meaningful insights to customers, senior leaders and governance forums. Maintain consistent performance indicators, measurement definitions and data quality controls to ensure reporting is reliable, auditable and aligned with contractual commitments and service outcomes. Analyse performance trends, incident patterns, supplier dependencies and operational risks to identify systemic issues and improvement opportunities. Lead or facilitate service reviews and governance forums, ensuring actions have clear ownership, deadlines and appropriate escalation. Oversee service level reporting and analysis, working with dedicated reporting resources where applicable. Continual Improvement Own and maintain the Continual Improvement framework, register and governance processes, ensuring opportunities are captured, prioritised and tracked. Identify improvement opportunities through performance analysis, major incident and problem reviews, customer feedback, audits and operational assessments. Prioritise initiatives based on business value, customer impact, risk, cost and feasibility, developing business cases where appropriate. Coordinate improvements across service owners, technical teams, project leads and suppliers, managing dependencies, monitoring progress and escalating risks. Ensure initiatives have accountable owners, agreed baselines, measurable success criteria and clear delivery plans. Identify opportunities to automate reporting, improve data integration and enhance performance insights through ITSM and business intelligence tools. Validate benefits and ensure improvements deliver sustainable gains in service quality, customer experience, operational efficiency and cost. Promote structured improvement methods aligned with ITIL 4, including root cause analysis, Plan-Do-Check-Act (PDCA) and Lean. Stakeholder Management, Risk & Compliance Build effective relationships with customers, business stakeholders, service owners, operational teams, commercial functions and suppliers. Influence stakeholders to agree realistic service targets, address performance gaps and take ownership of improvement commitments. Represent Service Level Management and Continual Improvement at service reviews, governance boards and cross-functional forums. Ensure processes support relevant contractual, regulatory, security and audit requirements. Promote accountability, collaboration and data-driven decision-making, embedding continual improvement into day-to-day operations. What you'll bring Significant experience in Service Level Management, Continual Improvement or a related IT service management role. Strong practical understanding of ITIL principles, preferably ITIL 4. Proven experience managing SLAs, OLAs and supplier commitments within complex IT environments. Experience monitoring contractual performance, managing breaches, coordinating formal remediation plans and resolving persistent service level issues through effective escalation and stakeholder influence. Ability to analyse performance data and oversee dashboards, reporting and management information for customers and senior stakeholders. Experience managing improvement registers, governance processes, prioritisation frameworks and measurable benefits. Strong analytical, problem-solving, stakeholder management and influencing skills, with the confidence to challenge constructively. Experience working across multiple IT services, technical teams and suppliers, including infrastructure, cloud, applications or end-user services. Understanding of how Service Level Management integrates with Incident, Problem, Change Enablement, Availability, and Capacity and Performance Management. Ability to manage competing priorities and drive outcomes across cross-functional teams in a complex, customer-focused environment. Desirable ITIL 4 Foundation certification or higher. Experience in managed services, outsourced IT or multi-supplier environments, including Service Integration and Management (SIAM). Experience using ServiceNow or equivalent ITSM platforms for service level management, reporting and improvement tracking. Knowledge of ISO/IEC 20000 and improvement methodologies such as Lean, Six Sigma or Kaizen. Experience with Power BI or equivalent business intelligence and reporting tools. Experience in regulated, public sector, secure or defence environments. We believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. Our client does not make offers of employment via social media networks and our client never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here . TPBN1_UKTJ

Our client is a global IT services company. Job Description: Our client is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone. Security Engineer (Scrum) Location: Hampshire (onsite 5 days per week) Due to the nature of the work and the customers we support, the successful candidate must be eligible to meet UK Government and contractual personnel security requirements, including the applicable residency requirements for the role, and have the right to work in the United Kingdom. Some roles may also be subject to nationality requirements where these are necessary to meet UK Government or contractual security obligations. Key y Responsibilities • Security Architecture: Lead the design and implementation of robust security controls, identity management, and threat-mitigation patterns across cloud and hybrid infrastructures. • DevSecOps Integration: Oversee the embedding of automated security scanning (SAST, DAST, SCA, container scanning) into delivery pipelines. • Risk & Governance: Collaborate with MOD accreditors, Risk Owners, and project leadership to navigate security case approvals and risk management frameworks. • Technical Guidance: Provide hands-on direction to engineers on vulnerability remediation, secure coding standards, and incident response preparedness. Core Technical Skills • Deep knowledge of secure networking, encryption standards, IAM, and zero-trust architectures. • Hands-on experience with cloud security postures (AWS, Azure, or secure MOD-assured clouds). • Proficiency in infrastructure-as-code (IaC) security and automated vulnerability management tools. Leadership and Personal Strengths • Authoritative yet collaborative communication style when engaging technical teams and military stakeholders. • Decisive problem-solving capability under high-pressure compliance deadlines. • Uncompromising commitment to data protection and national security standards. Typical Qualifications / Experience • Professional Experience: 7+ years' experience in cybersecurity, secure systems architecture, and technical security leadership, including experience engaging MOD accreditors, NCSC guidelines, and cryptographic risk frameworks. • Education & Foundational Benchmark: Cyber or IT NVQ Level 4 or equivalent higher education / degree in Information Security or Computer Science. • Professional Certifications: Mandatory senior security certification: CISSP (Certified Information Systems Security Professional) or CISM (Certified Information Security Manager); supplementary cloud security certification (e.g. CCSP, AWS/Azure Solutions Architect / Security Specialty). We believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. Our client does not make offers of employment via social media networks and our client never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here . TPBN1_UKTJ

Our client is a global IT services company. Job Description: Our client is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone. Security Engineering Lead Location: Hampshire (onsite 5 days per week) Due to the nature of the work and the customers we support, the successful candidate must be eligible to meet UK Government and contractual personnel security requirements, including the applicable residency requirements for the role, and have the right to work in the United Kingdom. Some roles may also be subject to nationality requirements where these are necessary to meet UK Government or contractual security obligations. Key Responsibilities Security Architecture: Lead the design and implementation of robust security controls, identity management, and threat-mitigation patterns across cloud and hybrid infrastructures. DevSecOps Integration: Oversee the embedding of automated security scanning (SAST, DAST, SCA, container scanning) into delivery pipelines. Risk & Governance: Collaborate with accreditors, Risk Owners, and project leadership to navigate security case approvals and risk management frameworks. Technical Guidance: Provide hands-on direction to engineers on vulnerability remediation, secure coding standards, and incident response preparedness. Deep knowledge of secure networking, encryption standards, IAM, and zero-trust architectures. Hands-on experience with cloud security postures (AWS / Azure) Proficiency in infrastructure-as-code (IaC) security and automated vulnerability management tools. Authoritative yet collaborative communication style when engaging technical teams and military stakeholders. Decisive problem-solving capability under high-pressure compliance deadlines. Uncompromising commitment to data protection and national security standards. What you'll bring Experience in cybersecurity, secure systems architecture, and technical security leadership, including experience engaging accreditors, NCSC guidelines, and cryptographic risk frameworks. Education & Foundational Benchmark: Cyber or IT NVQ Level 4 or equivalent higher education / degree in Information Security or Computer Science. Professional Certifications: Mandatory senior security certification: CISSP (Certified Information Systems Security Professional) or CISM (Certified Information Security Manager); supplementary cloud security certification (e.g. CCSP, AWS/Azure Solutions Architect / Security Specialty). We believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. Our client does not make offers of employment via social media networks and our client never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here . TPBN1_UKTJ

Our client is a global IT services company. Job Description: Our client is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone. Wintel Engineer Location: Hampshire (onsite 5 days per week) Due to the nature of the work and the customers we support, the successful candidate must be eligible to meet UK Government and contractual personnel security requirements, including the applicable residency requirements for the role, and have the right to work in the United Kingdom. Some roles may also be subject to nationality requirements where these are necessary to meet UK Government or contractual security obligations. As a Wintel Engineer, you will provide technical consultancy and support to external customers and internal project teams, delivering reliable technology solutions aligned with business requirements. You will be responsible for designing, implementing, and supporting technical solutions while developing a strong understanding of customer environments and business objectives. You will build and maintain effective customer relationships, acting as a trusted technical adviser to ensure high levels of customer satisfaction. You will also keep up to date with emerging technologies, industry best practices, and market developments to ensure solutions remain effective, secure, and fit for purpose. You will contribute to the organisation's technical knowledge and solutions portfolio by sharing expertise, lessons learned, and proven methodologies from customer projects. You will help shape technical strategies and provide guidance on technology direction for both internal teams and external customers. In addition, you will support project delivery and contribute to business performance by maintaining appropriate levels of billable utilisation, helping achieve revenue and customer satisfaction targets, identifying opportunities for additional business, and providing technical input into proposals and customer solutions. Key Responsibilities Responsible for implementing part or all of the technical solution to the client, in accordance with an agreed technical design. Occasionally responsible for providing a detailed technical design for enterprise solutions. Understands a broad spectrum of company technology in order to provide part or all of a detailed technical design which meets customer requirements. Often leads small to medium technical projects. Works with and under the direction of the Project/Technical Manager and with customer nominated representatives. Liaises with Solutions Architect as appropriate. Provides technical support and input on the application of technology to a defined business segment. Provides advice on solution and integration opportunities to defined segments. Provides technical leadership on specific integration activities that are part of an engagement. Provides planning and design support for the development of solution architectures that will be implemented in a multiple system environment. Communicates across client community, and is viewed as adding value. Demonstrates execution of the company strategy. Contributes to knowledge tools and communities, and ensures project learnings are documented and shared. Role models Knowledge sharing and re-use within practice or profession. Proactively encourages membership and contributions of others to professional community. Uses professions to meet the relevant certification and professional standards. Produces internally published material such as knowledge briefs, service delivery kit components or modules, etc. Participates in the selling process in C&I and works with sales/principals on pre- sales activities. What you'll bring Previous experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study. Strong depth and breadth of technical knowledge to be individually responsible for the design and scope of deliverables within a field of expertise. Led small team in delivery of a specific deliverable. Has mastered at least one technical discipline with strong knowledge in at least three major technology areas. Possesses advanced level of business, technical, or functional knowledge. Has ability to perform/drive resolution of problems on combinations and interactions of products. Ability to apply technology and consulting to solve a client business problem. Able to communicate and present complex issues with assurance and confidence.Demonstrates the use of consulting skills including: questioning, listening, ideas development, permission and rapport, and influencing. Ability to conduct/lead oral status/technical interchange meetings with clients on small to medium sized engagements. Owns and produces customer documentation. Ability to translate technical details into concise and easy to understand written form. Ability to write relevant components of a proposal document (e.g. answer specific RFP questions). Ability to translate verbal requirements from face to face client meetings into requirements documents, statements of work, and proposals. Able to discuss (within own area of expertise) requirements with a customer, and to challenge and clarify when appropriate. From the requirements, able to develop a high level design or plan, and then estimate the amount of effort required to deliver. Able to advise the engagement owner about the risks associated with this work package. Ability to work with a team to provide written responses to technical proposals and /or reports/documentation for delivery. We believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. Our client does not make offers of employment via social media networks and our client never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here . TPBN1_UKTJ

DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone. Location: Hampshire (onsite 5 days per week) Due to the nature of the work and the customers we support, the successful candidate must be eligible to meet UK Government and contractual personnel security requirements, including the applicable residency requirements for the role, and have the right to work in the United Kingdom. Some roles may also be subject to nationality requirements where these are necessary to meet UK Government or contractual security obligations. • Security Architecture: Lead the design and implementation of robust security controls, identity management, and threat-mitigation patterns across cloud and hybrid infrastructures., • DevSecOps Integration: Oversee the embedding of automated security scanning (SAST, DAST, SCA, container scanning) into delivery pipelines., • Risk & Governance: Collaborate with accreditors, Risk Owners, and project leadership to navigate security case approvals and risk management frameworks., • Technical Guidance: Provide hands-on direction to engineers on vulnerability remediation, secure coding standards, and incident response preparedness., • Deep knowledge of secure networking, encryption standards, IAM, and zero-trust architectures., • Hands-on experience with cloud security postures (AWS / Azure), • Proficiency in infrastructure-as-code (IaC) security and automated vulnerability management tools., • Authoritative yet collaborative communication style when engaging technical teams and military stakeholders., • Decisive problem-solving capability under high-pressure compliance deadlines., • Uncompromising commitment to data protection and national security standards., • Experience in cybersecurity, secure systems architecture, and technical security leadership, including experience engaging accreditors, NCSC guidelines, and cryptographic risk frameworks., • Education & Foundational Benchmark: Cyber or IT NVQ Level 4 or equivalent higher education / degree in Information Security or Computer Science., • Professional Certifications: Mandatory senior security certification: CISSP (Certified Information Systems Security Professional) or CISM (Certified Information Security Manager); supplementary cloud security certification (e.g. CCSP, AWS/Azure Solutions Architect / Security Specialty). At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here. #J-18808-Ljbffr

At Arwen, we use AI to help clients make the most of their social media presence - cutting out the toxic, amplifying the good, and helping brands and public figures have better conversations online. Our tech protects over 750 million followers, moderates 80,000+ comments a day, and delivers real results: 94% time savings, 21.3% boost in engagement, and a 19% drop in paid media CAC. We are looking for a Service Delivery Manager that cares about making the internet a better place. You will own the end‑to‑end delivery of Arwen’s services for our customers – from onboarding and configuration, through day‑to‑day operations, to continual service improvement and renewal. If you also want to work with smart, kind people who do too - come help us build the future of social. We’re growing fast - backed by great clients in elite sport, broadcasting, dating, financial services, public sector and beyond. But we’re still small enough that every team member shapes how we work, what we build, and where we go next. We are based in Farnham, Surrey & also have an office in Bristol – while we’d love to see you in the office, we are also open to you working remotely, as long as you are happy with our monthly and quarterly team meetings which are in person. As well as Client onboarding, transition & adoption; First line support, knowledge & policies. You will combine modern ITIL service management practices with B2B SaaS customer success. That means: • Proactive, regular conversations with customers about performance and outcomes, not just reacting to tickets., • Clear ownership of service levels, incident and problem management, and change / configuration management., • Turning customer feedback (bugs, improvements, feature requests) into a structured pipeline for Product and Engineering., • Identifying cross‑sell and up‑sell signals and handing qualified opportunities to the Sales team., • You will line manage the Service Delivery Executive and play a role in managing the human moderation provider (The Social Element). Within 6 months you will have: • Trusted relationships in place with all our clients, enabling you to perform your role fluently., • High retention and satisfaction scores, supported by regular service reviews and visible value delivered., • A predictable onboarding and hypercare process that brings new customers live quickly and reliably., • A healthy feedback loop into Product and Engineering, with transparent tracking of bugs and feature requests., • A motivated Service Delivery Executive who is developing under your leadership. The successful candidate will have some or all of these: • Significant experience (c. 4+ years) in Service Delivery Management, Customer Success or a similar role in B2B SaaS or managed services., • Proven track record of managing enterprise or mid‑market clients, running service reviews and improving retention / satisfaction., • Experience leading a small team and performance managing and mentoring others in a support / service environment., • Experience with online CRM, ticketing and collaboration tools, • Strong communicator who is confident spending a large proportion of time in direct customer conversations, • Ability to translate between technical language (engineering, AI / data) and non‑technical stakeholders., • Comfortable working in a fast‑moving start‑up environment: hands‑on, pragmatic, able to prioritise and make trade‑offs., • Experience with customer care, social media, trust & safety, or CX tooling., • Practical understanding of ITIL concepts (service lifecycle, SLAs, incident/problem/change/request management, CSI)., • Exposure to AI / ML‑driven products, • Experience with Notion, Jira and Hubspot CRM We’re here to build something that matters and we do it by living our values every day: We take complex stuff - like AI and social media - and make it clear, useful and human. We solve real problems, for real people. No fluff. Just tools that work. We do what’s right, not what’s easy - especially when it comes to trust, inclusion and safety. We’re here to make a difference - for our clients, their communities, and the internet as a whole. We’re a team that backs each other, pushes for better, and makes things happen. If that sounds like your kind of place, we’d love to meet you. We have two office locations, Farnham, Surrey and Bristol. We are happy with either hybrid or remote working arrangement. Our package is made up of a competitive base salary, pension scheme and 25 days holiday, plus bank holidays. #J-18808-Ljbffr

Job Description: DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone. • Security Architecture: Lead the design and implementation of robust security controls, identity management, and threat-mitigation patterns across cloud and hybrid infrastructures., • DevSecOps Integration: Oversee the embedding of automated security scanning (SAST, DAST, SCA, container scanning) into delivery pipelines., • Risk & Governance: Collaborate with MOD accreditors, Risk Owners, and project leadership to navigate security case approvals and risk management frameworks., • Technical Guidance: Provide hands-on direction to engineers on vulnerability remediation, secure coding standards, and incident response preparedness., • Deep knowledge of secure networking, encryption standards, IAM, and zero-trust architectures., • Hands-on experience with cloud security postures (AWS, Azure, or secure MOD-assured clouds)., • Proficiency in infrastructure-as-code (IaC) security and automated vulnerability management tools., • Authoritative yet collaborative communication style when engaging technical teams and military stakeholders., • Decisive problem-solving capability under high-pressure compliance deadlines., • Uncompromising commitment to data protection and national security standards., • Professional Experience: 7+ years’ experience in cybersecurity, secure systems architecture, and technical security leadership, including experience engaging MOD accreditors, NCSC guidelines, and cryptographic risk frameworks., • Education & Foundational Benchmark: Cyber or IT NVQ Level 4 or equivalent higher education / degree in Information Security or Computer Science., • Professional Certifications: Mandatory senior security certification: CISSP (Certified Information Systems Security Professional) or CISM (Certified Information Security Manager); supplementary cloud security certification (e.g. CCSP, AWS/Azure Solutions Architect / Security Specialty). At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.More information on employment scams is available here . #J-18808-Ljbffr

Job Description:DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone.Service Level & Continual Improvement ManagerLocation: Hampshire (onsite 5 days per week)Due to the nature of the work and the customers we support, the successful candidate must be eligible to meet UK Government and contractual personnel security requirements, including the applicable residency requirements for the role, and have the right to work in the United Kingdom. Some roles may also be subject to nationality requirements where these are necessary to meet UK Government or contractual security obligations.The Service Level & Continual Improvement Manager is responsible for ensuring IT services meet agreed service levels and that continual improvement delivers measurable business and customer value. The role leads Service Level Management and Continual Improvement, establishing effective frameworks for service performance measurement, reporting, governance and improvement delivery. Working closely with business stakeholders, service owners, operational teams, commercial functions and third-party suppliers, the role drives accountability, addresses service performance issues and embeds a culture of continual improvement aligned with ITIL 4 principles.Key ResponsibilitiesDefine, negotiate and maintain SLAs, OLAs and supplier underpinning agreements, ensuring commitments are measurable, achievable and aligned with business needs and contractual obligations.Work with service owners and service design and transition teams to establish service level requirements, targets and performance measures for new or materially changed services.Ensure customer commitments are supported by internal teams and suppliers, identifying gaps in end-to-end service coverage and accountability.Monitor contractual performance, identify actual and potential breaches, assess service credit exposure and coordinate corrective actions with commercial and service delivery teams.Lead service level reviews with customers and service owners, ensuring performance, risks, commitments and remedial actions are clearly understood and managed.Service Performance, Reporting & GovernanceOversee service performance dashboards and reporting, providing accurate, timely and meaningful insights to customers, senior leaders and governance forums.Maintain consistent performance indicators, measurement definitions and data quality controls to ensure reporting is reliable, auditable and aligned with contractual commitments and service outcomes.Analyse performance trends, incident patterns, supplier dependencies and operational risks to identify systemic issues and improvement opportunities.Lead or facilitate service reviews and governance forums, ensuring actions have clear ownership, deadlines and appropriate escalation.Oversee service level reporting and analysis, working with dedicated reporting resources where applicable.Continual ImprovementOwn and maintain the Continual Improvement framework, register and governance processes, ensuring opportunities are captured, prioritised and tracked.Identify improvement opportunities through performance analysis, major incident and problem reviews, customer feedback, audits and operational assessments.Prioritise initiatives based on business value, customer impact, risk, cost and feasibility, developing business cases where appropriate.Coordinate improvements across service owners, technical teams, project leads and suppliers, managing dependencies, monitoring progress and escalating risks.Ensure initiatives have accountable owners, agreed baselines, measurable success criteria and clear delivery plans.Identify opportunities to automate reporting, improve data integration and enhance performance insights through ITSM and business intelligence tools.Validate benefits and ensure improvements deliver sustainable gains in service quality, customer experience, operational efficiency and cost.Promote structured improvement methods aligned with ITIL 4, including root cause analysis, Plan-Do-Check-Act (PDCA) and Lean.Stakeholder Management, Risk & ComplianceBuild effective relationships with customers, business stakeholders, service owners, operational teams, commercial functions and suppliers.Influence stakeholders to agree realistic service targets, address performance gaps and take ownership of improvement commitments.Represent Service Level Management and Continual Improvement at service reviews, governance boards and cross-functional forums.Ensure processes support relevant contractual, regulatory, security and audit requirements.Promote accountability, collaboration and data-driven decision-making, embedding continual improvement into day-to-day operations.What you'll bringSignificant experience in Service Level Management, Continual Improvement or a related IT service management role.Strong practical understanding of ITIL principles, preferably ITIL 4.Proven experience managing SLAs, OLAs and supplier commitments within complex IT environments.Experience monitoring contractual performance, managing breaches, coordinating formal remediation plans and resolving persistent service level issues through effective escalation and stakeholder influence.Ability to analyse performance data and oversee dashboards, reporting and management information for customers and senior stakeholders.Experience managing improvement registers, governance processes, prioritisation frameworks and measurable benefits.Strong analytical, problem-solving, stakeholder management and influencing skills, with the confidence to challenge constructively.Experience working across multiple IT services, technical teams and suppliers, including infrastructure, cloud, applications or end-user services.Understanding of how Service Level Management integrates with Incident, Problem, Change Enablement, Availability, and Capacity and Performance Management.Ability to manage competing priorities and drive outcomes across cross-functional teams in a complex, customer-focused environment.DesirableITIL 4 Foundation certification or higher.Experience in managed services, outsourced IT or multi-supplier environments, including Service Integration and Management (SIAM).Experience using ServiceNow or equivalent ITSM platforms for service level management, reporting and improvement tracking.Knowledge of ISO/IEC 20000 and improvement methodologies such as Lean, Six Sigma or Kaizen.Experience with Power BI or equivalent business intelligence and reporting tools.Experience in regulated, public sector, secure or defence environments.At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here. #J-18808-Ljbffr

Job Description:DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone.Security Engineering LeadLocation: Hampshire (onsite 5 days per week)Due to the nature of the work and the customers we support, the successful candidate must be eligible to meet UK Government and contractual personnel security requirements, including the applicable residency requirements for the role, and have the right to work in the United Kingdom. Some roles may also be subject to nationality requirements where these are necessary to meet UK Government or contractual security obligations.Key ResponsibilitiesSecurity Architecture: Lead the design and implementation of robust security controls, identity management, and threat-mitigation patterns across cloud and hybrid infrastructures.DevSecOps Integration: Oversee the embedding of automated security scanning (SAST, DAST, SCA, container scanning) into delivery pipelines.Risk & Governance: Collaborate with accreditors, Risk Owners, and project leadership to navigate security case approvals and risk management frameworks.Technical Guidance: Provide hands-on direction to engineers on vulnerability remediation, secure coding standards, and incident response preparedness.Deep knowledge of secure networking, encryption standards, IAM, and zero-trust architectures.Hands-on experience with cloud security postures (AWS / Azure)Proficiency in infrastructure-as-code (IaC) security and automated vulnerability management tools.Authoritative yet collaborative communication style when engaging technical teams and military stakeholders.Decisive problem-solving capability under high-pressure compliance deadlines.Uncompromising commitment to data protection and national security standards.What you'll bringExperience in cybersecurity, secure systems architecture, and technical security leadership, including experience engaging accreditors, NCSC guidelines, and cryptographic risk frameworks.Education & Foundational Benchmark: Cyber or IT NVQ Level 4 or equivalent higher education / degree in Information Security or Computer Science.Professional Certifications: Mandatory senior security certification: CISSP (Certified Information Systems Security Professional) or CISM (Certified Information Security Manager); supplementary cloud security certification (e.g. CCSP, AWS/Azure Solutions Architect / Security Specialty).At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here. #J-18808-Ljbffr

A place to create moments that matter Location: Camberley, Hybrid with travel around your region and to other Accent offices. Salary: £62,979 per annum (includes car allowance and regional uplift) Permanent, 35 hours per week, Monday - Friday 9am-5pm with on call rota. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. As Regional Housing Manager, you'll take responsibility for the day-to-day operational performance of housing services in your region, ensuring that customers across general needs, leasehold, and homeownership receive responsive and high-quality support. While the overall strategy is set by the Director and Assistant Director team, your role is essential in turning those strategic aims into consistent, reliable services that make a real difference to customers. Your leadership will ensure that our teams stay focused on what matters most: putting the customer first. A key focus of this role is strengthening our shift from traditional tenancy management to a true customer-centred approach. Regardless of tenure, every customer should experience the same level of respect, clarity, and care - and you'll help make that happen. Through your leadership, your teams will stay focused on delivering solutions, supporting customers early, and making every interaction count. You’ll work closely with other Regional Housing Managers and Specialist Housing teams, maintaining strong communication and shared standards so that customers experience one consistent Accent service, wherever they live. This connection with your peers is vital to driving operational excellence across all regions - ensuring practice is joined-up, expectations are clear, and we continuously learn from each other. As the main operational contact for local authorities and key partners in the South, you’ll be a visible presence in the community, representing Accent professionally and confidently. You’ll also play an active role in multi-agency forums, community networks, and relationships with charities and support organisations, helping us stay responsive to local needs. • Consistent, high-quality customer experience across all tenures, • Strong operational performance with clear, measurable outcomes, • Effective partnership working across regions and specialist teams, • Positive, proactive relationships with local authorities and community partners, • A supportive, empowered team with a strong sense of accountability This role has been identified as a "Relevant Person" under the Regulator of Social Housing's Competence and Conduct Standard. As a result, the postholder will be required to hold, or work towards and maintain, the appropriate housing qualification and demonstrate the skills, knowledge, experience and behaviours required for the role in line with Accent's Competence and Conduct Framework. If you're passionate about leading people, improving services, and making sure every customer receives the best possible experience, this role offers a fantastic opportunity to drive real, meaningful impact. The spot salary for this post is £57,156 per annum for applicants who fully meet the requirements of the post. If you're still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount. This position also receives a regional uplift of £4,573 and an essential car user allowance starting from £1,250 per annum plus milage for travel around your patch - helping you stay mobile while making a difference in your community • Demonstrable understanding of operational housing management across general needs, leasehold, and homeownership services., • Proven ability to deliver services that prioritise customer experience, responsiveness, and quality., • Skilled in leading and supporting teams, coaching positive behaviours, and managing performance to achieve high-quality outcomes., • Ability to build and maintain constructive relationships with local authorities, partners, and community organisations., • Confident in handling complex situations, using sound judgement and taking a solution-focused approach., • CIH Level 4 (or willingness to work towards it), • Full UK driving licence and access to a vehicle is required due to the need for regular travel across the region. The successful applicant will be subject to pre-employment checks, such as DBS and social media screening , before an offer is confirmed We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you. A Teams interview with the hiring manager. You'll learn more about the role and team, and we'll get to know you - your experience, goals, and what you bring. Planned date: 21 st October via Teams. A role related presentation and behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Congruity Questionnaire in advance. Planned date: 27 th October at our Camberley office. We've got big ambitions and we're looking for people who want to grow with us. Here, you'll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter. And because we believe great work deserves great rewards, here's what you can look forward to: 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more. Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about. Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further. Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind. Enhanced parental leave, flexible working options, and support for work-life balance. From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more - we'll help you grow and succeed. This is more than a job - it's a place where you can make an impact, feel valued, and be rewarded for what you do. We believe diversity makes us stronger and we're committed to creating a place where everyone feels valued, respected, and able to thrive. Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know - we'll make it happen. Because this isn't just a workplace - it's a place to belong. If you have any queries about the role, please email: Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. #J-18808-Ljbffr

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