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  • Customer Service Assistant
    Customer Service Assistant
    hace 10 días
    £24000–£26000 anual
    Jornada completa
    Bulls Cross, Enfield

    About the Company Vanquish Fitness was created in 2015 by two school friends, Oliver Maloney and Ruben O’Brien, and is now, not just an apparel brand and online retailer, but one of the fastest growing fitness communities in the world! Our mission is to inspire our colleagues on their pursuit of self defined greatness. Providing the time and resources that our employees need to strive to become Better Than Yesterday. About the Role We have an exciting opportunity within our Customer Service Team for someone to join us on a permanent full-time contract after successfully completing a 6-month probationary period, alongside an advanced title of ‘Junior Customer Service Executive’. We are looking for someone with a positive attitude, hardworking ethic and some knowledge within customer service, if you have more experience, then that’s always a bonus! We are looking for someone who encompasses our values and mission, and is excited about the idea of supporting our customers to have the best experience with our products and within our community. You will be the voice for our customers, so a compassionate, professional, and understanding nature is a must. You should also be a quick thinker, problem solver, team player, who is organised and has excellent written communication. You must be a highly motivated individual and eager to learn and provide the best service. Duties and Responsibilities • You will be able to provide First Class customer care via Gorgias and similar platforms., • Manage all customer communication efficiently and promptly., • Cooperate with couriers daily to resolve shipment issues or delays., • Proactively collaborate with the team to develop solutions for recurring queries or complaints., • Ensure adherence to Vanquish policies and procedures., • Relay relevant customer feedback to the Head of Customer Services and other relevant departments to optimize the customer experience. Please note: This role will require working some half-day Saturdays per month, from home. About You • Exceptional Customer Service experience, • Excellent customer service skills, • Computer literacy, including Microsoft Office and Gmail, • Fluency in English (written and spoken), • Ability to work well under pressure and adapt to change, • A highly motivated individual that is focused on developing, customer service, and using initiative., • Effective team player with a positive, hard-working attitude, • Ideally, experience with platforms such as Zendesk, Shopify, and social media, including live chat Benefits 35 hour working week Annual apparel allowance Discounts on everything Vanquish Attendance to our community events Free drinks in the office Company Socials Hybrid working (2 days from home) 35 hour working week Free Parking Modern office in the grounds of a beautiful House gardens, perfect for lunch time walks to get your steps in

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  • Senior Hair Stylist / Experienced Stylist
    Senior Hair Stylist / Experienced Stylist
    hace 1 mes
    £2000–£3000 mensual
    Jornada parcial
    London

    - Job Title: Senior Hair Stylist / Experienced Stylist (5 years of experience minimum) - Location: Southgate, North London (free parking) - Job Type: Full-time or Part-time / Freelance - Salary: Competitive salary (negotiable based on experience) About Us: We are an established salon located in North London with a loyal and growing client base. We offer cutting, colouring, styling and treatments in a friendly, professional environment with strong local demand. The role We are looking for a confident, experienced Hair Stylist or Colourist who can manage clients independently and deliver high-quality work. You will have a strong passion for this industry and showcase this through your work. Requirements: • Minimum of 5 years of experience working as a stylist., • NVQ level 3 in hairdressing, or equivalent experience., • Proficiency in a wide range of hairdressing techniques, including cutting, colouring, blow-dries and advanced styling., • Good working English and consultation / customer service skills., • Portfolio of previous work preferred What you'll do • Cutting, colouring, blow-dries and styling, • Client consultations and recommendations, • Managing your own column / schedule efficiently, • Maintaining a clean, professional workspace What we offer: • Free Parking within 2 mins walk from salon + flexible working arrangements + friendly team.

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  • Sales Administrator
    Sales Administrator
    hace 2 meses
    £32000–£35000 anual
    Jornada completa
    London

    TELECOMS EXPERENICE NECESSARY Urbancoms are looking for a highly organised , proactive professionally individual that has the skill set to multi-task effectively and present a professional courteous image of our client’s business at all times. An understanding of the varied requirements of working in a small, agile, customer focussed business would also be highly advantageous. Key Responsibilities • Providing a day-to-day co-ordination and administration service, • Ordering and provisioning of products and services, • Setting up client accounts, • Setting up support cases online for billing queries, • Speaking to suppliers and dealing with support cases, • Taking calls, submitting orders and logging faults, • Preparing sales order forms and sending to client on DocuSign, • Provide customer support throughout the order process, either by call or email, • Filtering calls and dealing with any queries, • Fault Reporting on all products and services, • Day to day management of the Support email inbox, • Calling existing clients to upgrade products and services by phone and email., • Fort nightly review of Aged Debt, • Change of Managements process, • Social media management, • Email correspondence to client Skills & Experiences • Previous experience in a Sales Administration or Sales Support role, ideally within the Telecoms sector, • Strong organisational and problem-solving skills with exemplary attention to detail, • Ability to work to deadlines and the ability to prioritise a busy workload, • A positive and can-do attitude, • Technically competent, particularly with MS Office suite, • Able to develop and document procedures and systems, • Ability to work under pressure., • Excellent written and spoken English. This is a wonderful opportunity for a dynamic, proactive Sales Support Administrator with a naturally professional approach and the ability to work effectively within a small team, to join a highly successful, dynamic and growing Telecoms success story. An attractive salary and full product training is on offer for the successful applicant. Appy now!

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  • IT User Support Technician
    IT User Support Technician
    hace 2 meses
    £30000–£35000 anual
    Jornada completa
    Hatfield

    Digi Technology is seeking a proactive IT User Support Technician to provide essential technical assistance to our retail partners and corporate clients. This role is a key part of our UK operations, ensuring that users of our specialized retail and pharma IT applications remain productive and supported both remotely and onsite at client locations. Key Responsibilities Technical User Support: Act as the primary point of contact for users reporting hardware and software issues via phone, email, and remote support tools. Hardware & Software Maintenance: Install, configure, and troubleshoot user equipment, including PCs, tablets, printers, and retail-specific peripherals. Specialized Application Support: Provide 1st and 2nd line support for users of retail and pharma-specific IT applications, including assistance with SAP user-interfaces and proprietary web applications Mobile & Web App Assistance: Support end-users with the setup and navigation of custom mobile applications, troubleshooting login issues and basic functional glitches. User Acceptance Testing (UAT): Assist the deployment team by conducting functional "user-side" testing on mobile and web app updates to ensure stability and usability before they are rolled out to clients. Technical Documentation: Author and maintain user-facing "How-to" guides, technical FAQs, and internal support logs to facilitate better user self-service. Field Support & Travel: Provide hands-on technical resolution and equipment installation at various client sites across different UK towns as required. Candidate Requirements Education: A Degree in an IT-relevant discipline and/or recognized IT technical certifications. Experience: IT support experience. Prior experience within the Retail or Pharma industries (e.g., supporting POS systems or related software) is a distinct advantage. Technical Skills: Proficiency in Windows and iOS environments, with an understanding of supporting cloud-based and mobile application users. Driving Licence: A Full UK Driving Licence is mandatory, as the role requires regular travel to support users at various UK client sites. Communication: Excellent communication skills. The ability to explain technical concepts to non-technical staff is essential. Proficiency in both English and Urdu is considered an advantage for supporting our diverse client base. Work Style: Comfortable in a hybrid environment, balancing office presence in Hatfield with field-based client visits. Benefits Salary: £30000 to £35000 ( based on qualification and experience) Hybrid working model. Exposure to medium and large corporate systems (SAP) and modern mobile app technology. Travel expenses provided for all client site visits.

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