We are currently seeking part and full time staff for a brand new soft play centre. We will be opening 7 days a week so are looking for reliable and energetic staff to help us create the fun atmosphere that we desire. Salaries can be discussed depending on suitability and experience. We look forward to hearing from you. The Monkey Kingdom & Cross River Coffee team
Required to develop and implement policies and procedures to deal effectively with customer requirements and complaints Provide feedback to internal teams based on customer concerns and suggestions for product and service improvements. Develop and implement customer care strategies to improve customer satisfaction and retention. Handle escalated customer inquiries and complaints, ensuring timely and effective resolution. Prepare regular reports on customer service metrics and present findings to senior management. Ensure that the customer care team is fully trained in using support systems to their full potential.