TCG (Pokemon/One Piece) Retail Associate
hace 2 días
City of London
KABOOM Kaboom is a specialty trading-card and collectible store — offering sports cards, TCG products (such as Pokémon, One Piece Card Game, and more), sealed products, singles, accessories, and hobby-community support through events, grading, and live product “breaks.” ROLE SUMMARY As a Retail Associate at Kaboom, you will be the frontline representative of the store: guiding customers, managing inventory, supporting community events, and ensuring a smooth, professional, and fun shopping experience for collectors, players, and hobby-enthusiasts alike. KEY RESPONSIBILITIES CUSTOMER SERVICE & SALES • Greet and assist customers as they enter the store; foster a friendly, welcoming atmosphere., • Provide knowledgeable advice about trading cards and collectibles — including new releases, rarity, card condition, set releases, and game mechanics when relevant (e.g. for Pokémon, One Piece TCG, etc.)., • Help customers choose between sealed products (boosters, boxes) and singles, accessories (binders, sleeves, top loaders), and recommend based on their needs (collecting, playing, investment)., • Process sales through point-of-sale (POS) — including cash, card, and trade-in/sell-back transactions when applicable. INVENTORY, MERCHANDISING & STORE MAINTENANCE • Restock shelves, arrange displays, and keep product presentation neat, organized, and secure — especially premium or high-value singles., • Check and verify conditions of incoming inventory: sealed boxes, singles, accessories; ensure authenticity and quality standards., • Perform regular inventory counts, handle new shipments, and manage back-stock storage., • Price products, including individual cards and sealed items, according to condition, rarity, and market trends. COMMUNITY & EVENT SUPPORT • Assist with in-store events such as pre-release tournaments, live product “breaks,” trading nights, and community gatherings. (Many TCG shops run events, streams or “breaks” when new boxes release.), • Help with player registration, pairings, enforcing store or event rules, and ensuring a safe, inclusive environment for players and collectors of all ages., • Engage with customers to build community — whether casual collectors, competitive players, or hobby-enthusiasts; encourage return visits and loyalty. ONLINE/MULTI CHANNEL SUPPORT • Assist with online orders, click-and-collect purchases, and in-store pickups for web customers. (Kaboom offers online shop and in-store pickup), • Communicate with customers via phone, email or social media (if part of store duties) — especially for special requests, valuations, or pre-order enquiries. STORE POLICIES & SECURITY • Monitor store security: especially high-value singles or sealed high-demand items, reduce risk of damage, theft, or shrinkage., • Maintain general store cleanliness, organize storefront, checkout area, and “play/trade” zones (if present). REQUIRED SKILLS & QUALIFICATIONS • Strong knowledge or interest in TCGs, and collectibles (ideally including Pokémon TCG., • Good customer-service and communication skills — able to interact with a wide range of customers (collectors, parents/children, serious hobbyists)., • Basic retail or cashier experience — comfortable with POS systems, handling cash or card sales, trade-ins, and accurate transaction processing., • Attention to detail — especially in handling, pricing, and verifying condition/authenticity of cards or sealed products., • Trustworthiness, reliability, and professionalism — since you may handle high-value products and customer valuables., • Flexibility and comfort working in a busy/high-demand retail environment, possibly with extended hours around new releases or events. DESIRABLE / BONUS ATTRIBUTES • Previous experience with trading card games or hobbies (playing, collecting, deck-building)., • Familiarity with secondary market values, grading terminology, and demand/rarity trends., • Ability to support or run in-store events, tournaments, or community nights., • Social-media friendly / comfortable interacting with online community., • Initiative to upsell accessories (binders, sleeves, storage), or recommend “value-add” purchases to customers. PAY & COMPENSATION The TCG Retail Associate role at Kaboom offers hourly pay at £13.00 per hour, based on a 40-hour full-time work week. This equals an estimated annual salary of £27,040 before tax. Compensation includes: • £13.00 hourly wage, • Paid weekly or monthly (depending on store policy), • Full-time schedule: 40 hours per week, typically 5 days, • Overtime opportunities during major product releases or events (subject to business needs), • Paid breaks in accordance with UK labour rules, • Eligibility for potential store discounts on trading card products, merchandise, and accessories