Product Lead - Billing Migration (Commercial Banking)
4 days ago
London
Product Lead - Billing Migration (Commercial Banking) Location: London or Edinburgh (Hybrid) Contract: Initial 6-month contract IR35: Inside IR35 Rate: Competitive (dependent on experience) The Opportunity We're supporting a leading commercial bank on a large-scale transformation of its billing and charging platform, and we're looking for an experienced Digital Product Lead to play a pivotal role. This is a high-impact position where you'll lead the end-to-end migration from legacy billing systems to a modern, scalable platform, while owning the digital billing experience across customer channels. You'll sit at the intersection of product, technology, and commercial strategy, shaping how the bank charges and serves its clients. What You'll Be Doing Billing Migration & Programme Delivery • Lead the end-to-end billing migration strategy and execution, • Own the migration roadmap, including dependencies, risks, and key milestones, • Oversee transition from legacy systems with minimal/no customer disruption, • Ensure pricing integrity, service continuity, and regulatory compliance throughout, • Own billing journeys across digital channels (online, mobile, servicing platforms), • Define product vision, roadmap, and backlog for billing capabilities, • Deliver seamless, intuitive end-to-end customer journeys, • Ensure billing propositions align with customer needs and revenue objectives, • Optimise pricing models, charging structures, and fee transparency, • Balance customer experience with commercial performance, • Collaborate across Technology, Finance, Operations, and Channels, • Manage third-party vendors and platform providers, • Ensure solutions meet regulatory and conduct standards, • Identify and manage delivery and operational risks Experience • Proven track record leading billing / charging migration programmes in commercial or corporate banking, • Strong background in digital product ownership and delivery, • Experience delivering complex legacy-to-modern platform transformations, • Deep understanding of banking products, pricing, and revenue drivers, • Experience delivering customer-centric digital journeys across channels, • Knowledge of billing engines, fee structures, and pricing models, • Understanding of core banking systems, payment flows, and digital integration, • Ability to define strategy and execute at pace, • Strong stakeholder management and influencing skills, • Commercial mindset with focus on income, efficiency, and customer outcomes, • Seamless migration to a modern billing platform with no customer impact, • Fully digitised, self-service billing journeys, • Improved accuracy, transparency, and control of charging This role is central to transforming how the bank monetises and serves its commercial clients, enabling: • Simplified, digital-first billing experiences, • Greater control over pricing and revenue, • Reduced legacy complexity and operational risk