Business Analyst – Process Improvement and Root Cause Analysis
hace 2 días
Redhill
Job Title: Business Analyst – Process Improvement and Root Cause Analysis Location: Hybrid Redhill, UK (2days/week onsite) Duration: 6Weeks Contract 500GBP/day Inside IR35 Role Overview We are looking for a Business Analyst to design and develop a Root Cause Analysis (RCA) playbook. This role will focus on understanding business processes, defining governance, and creating structured documentation to improve operational efficiency. Key Responsibilities Gather and analyze business requirements for Root Cause Analysis (RCA) framework Develop a structured RCA playbook including processes, governance, and reporting Perform process mapping (AS-IS / TO-BE) and identify improvement opportunities Define and document workflows, roles & responsibilities (RACI), and operating models Create standard reporting templates and documentation artefacts Conduct stakeholder workshops to gather inputs and align on processes Work closely with business and technical teams to ensure effective implementation Support process improvement and transformation initiatives Required Skills & Experience Strong experience as a Business Analyst in process improvement / transformation projects Expertise in process mapping, process design, and documentation Experience in defining governance frameworks and operating models Excellent stakeholder management and communication skills Ability to run workshops and requirement gathering sessions Preferred Experience Experience in Insurance or Operations domain Exposure to Root Cause Analysis (RCA) methodologies Experience working on process improvement or transformation programs Key Competencies Strong analytical and problem-solving skills Excellent documentation and structuring ability Attention to detail Ability to work with cross-functional teams Priyanka Sharma Senior Delivery Consultant Office: 02033759240 Email: