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The DLP Consulting Group is looking for a highly organised, positive, pro-active Office Manager to support our busy team of Architects and Town Planners in the Liverpool office, and the wider Group, providing cover for the team of Office Managers during periods of leave. Who are we looking for? We’re looking for a dynamic, enthusiastic candidate with a ‘can do’ attitude. You will have exceptional organisational skills and be confident and adept at juggling competing demands on your time. You will be based at our Liverpool office and will report to the Liverpool Office Director, with a dotted line report to the Practice Director. You will also work in a team remotely alongside the other Office Managers across the Group, implementing and maintaining Group processes and procedures with staff at the Liverpool office. The team of Office Managers also provide support and cover for each other’s periods of leave. What do we expect from you? As an Office Manager you will work under the supervision of senior staff. You will be proficient with Microsoft Office with a good working knowledge of Word, Excel and Adobe. Responsibilities will include: Setting up and maintaining electronic client files Typing, proof reading and formatting letters, reports and documents Assisting with billing, maintaining record and drafting letters Preparing mailshots Operating the telephone system Utilising and updating the Company databases Arranging travel, client meetings and networking events You will have excellent written and verbal communication skills and have experience working in a busy, fast paced office environment. You will be willing to take personal responsibility for providing an excellent service when communicating to our clients, and be able to demonstrate enthusiasm and initiative. What can you expect from the DLP Group? The DLP Group is one of the UK’s leading employee-owned planning-led practices, providing tailored multidisciplinary advice to our clients across the development sector. Joining Cass brings with it the opportunity to gain valuable experience working alongside skilled professionals who will provide you with essential guidance and support to grow your career as a professional. You will also have the ability to work for a wide variety of clients and projects across both the private and public sectors and alongside colleagues in the wider DLP Group’s core business sectors which include: Planning Research & Analysis Masterplanning & Urban Design Transport & Infrastructure Sustainability Engineering Environmental Services The range of benefits that we offer to our employees includes private healthcare with BUPA, life insurance, company pension with a salary sacrifice option, cycle to work scheme, contributions towards professional subscriptions and enhanced maternity scheme. Supporting your professional development We support our staff with a very active training and Continuing Professional Development (CPD) programme which is intended to educate, inform and invite feedback. Our CPD programme involves presentations from both external speakers and internal staff members, with all staff encouraged to present on a relevant topic to develop their presentation skills. Every staff member is formally reviewed at least annually. During this process, achievements and future targets are reflected upon and discussed – always with the aim of learning and moving forward. We provide support in relation to working towards chartership such as RIBA and you will be mentored throughout your career development with us. Supporting your wellbeing As an Employee Ownership Trust, our staff, their wellbeing and their personal and professional development is of paramount importance to us. We are committed to promoting diversity, inclusion and wellbeing throughout the DLP Group and as an organisation we seek to: Actively contribute towards enhancing social value, including through our impacts on the environment, communities, local economies and innovation. Promote mental, physical and social wellbeing in the workplace. Actively promote, celebrate and enhance diversity across the organisation. Cultivate and promote an inclusive culture that maximises the talent, skills and diversity within our workforce.