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Welcome to MultiBank Group, a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE. We specialize in delivering cutting-edge trading technology, unparalleled liquidity, and exceptional customer service. Our extensive range of financial products includes Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs. Join our thriving community of over 2 million clients across 100 countries, contributing to a daily trading volume exceeding US$ 35 billion. As a heavily regulated institution with oversight from 18+ financial regulators across 5 continents, and recipient of over 80 financial awards, MultiBank Group is devoted to innovation, excellence, and empowering our clients to achieve their financial goals. Role Overview We are seeking a Customer Support Specialist (Mandarin Speaker) to deliver responsive and professional support to clients across global markets. This role will primarily support Chinese-speaking clients during UK coverage hours and requires availability to work evening shifts. Responsibilities • Respond to client queries across live chat, email, and phone promptly and professionally., • Provide support to Chinese-speaking clients across UK and Canada coverage hours., • Deliver high-quality support during evening shift operations, ensuring service-level agreements and response-time targets are met., • Support clients through account opening, verification, funding, and withdrawal processes., • Help clients navigate MT4, MT5, and the MultiBank-Plus platform., • Escalate complex or sensitive cases to the relevant internal team and follow through to resolution., • Keep accurate records of client interactions and contribute to knowledge-base improvements., • Follow all compliance, KYC, and data-protection requirements. Requirements • Strong written and verbal communication skills., • Fluency in Mandarin and English, both written and spoken. Cantonese is an advantage., • A client-first attitude with patience, professionalism, and the ability to remain calm under pressure., • Comfortable supporting clients across live chat, email, and phone., • Eligibility to work remotely from the relevant location. Preferred Qualifications • Experience in customer support within Forex, fintech, brokerage, online trading, or financial services., • Familiarity with MT4, MT5, CRM systems, and ticketing platforms., • Experience supporting Chinese-speaking clients in a regulated financial services environment. Why Join Us? Work with one of the world’s leading financial derivatives institutions. Competitive salary plus performance-based incentives. Access to a dynamic, international, and fast-growing environment. Strong opportunities for career progression within a global financial group. Be part of a business committed to innovation, excellence, and long-term growth. Become part of our international community at MultiBank Group, dedicated to excellence, innovation, and shaping the future of finance. MultiBank Group is an equal opportunity employer. We welcome applications from candidates of all backgrounds and do not discriminate on the basis of nationality, gender, age, religion, or disability.

Every successful shift leaves a mark long after the production lines stop. As Production Manager, you'll lead people, improve performance, and create an environment where high standards, safety and continuous improvement become part of everyday working life. You'll have the opportunity to influence operational success by developing teams, driving efficiencies and ensuring production targets are achieved while maintaining exceptional quality and safety standards. What's in it for you Lead a large operational team with genuine influence over performance and continuous improvement. Take ownership of improvement projects that deliver measurable business results. Play a key role in developing future leaders through coaching and succession planning. Work within a business committed to operational excellence, quality and safety. Build your experience presenting improvement plans and business performance to senior leadership. Shape a positive culture focused on collaboration, accountability and delivering results. Your responsibilities as Production Manager Lead daily operations to achieve production, quality and safety targets. Develop, coach and support operational leaders while building succession plans. Monitor operational performance, identify improvement opportunities and implement effective solutions. Work closely with planning and stock teams to maximise production efficiency. Drive continuous improvement initiatives and report progress to senior leadership. Maintain a strong presence across the operation to support performance, engagement and consistent standards. What we're looking for in a Production Manager Strong background in manufacturing operations and production leadership. Experience analysing operational data and using KPIs to drive improvement. Knowledge of health and safety, quality standards and continuous improvement methodologies. Confident using Microsoft Excel, Word and Outlook alongside production, ERP or WMS systems. Ability to deliver presentations, lead meetings and communicate operational plans effectively. This is a full-time role, working evening shifts. If you're ready to make a lasting impact as a Production Manager, we'd love to hear from you. Apply today