Training Coordinator
hace 4 días
Upminster
Do you have training experience? Enjoy being the first point of contact? Yes? I may have the ideal role for you… We require a Operations Improvement Coordinator to join us on a permanent basis in our Operations Contract Support Team, at our Upminster site. What you’ll be doing: • Develop and Implement Training Programs - Design and implement comprehensive training programs for the department, focusing on quality control standards and procedures., • Schedule Training Sessions - Plan and organize regular individual and group training sessions to ensure continuous learning and development., • Facilitate Learning and Skill Development - Implement effective learning strategies and provide support to colleagues, particularly in developing soft skills and quality control techniques., • Collaborate Across Departments - Work closely with other departments to establish and promote best practices in quality control and training., • Identify Training Needs - Collaborate with managers and colleagues to identify individuals who would benefit from additional training, coaching, or mentoring to enhance their quality control capabilities., • Monitor Performance and Training Effectiveness - Track the performance of team members to assess the effectiveness of training programs and make necessary adjustments., • Communicate Training Needs and Resources - Clearly communicate identified training needs and provide access to online resources and training materials., • Assess and Review Learner Progress - Regularly review and assess the progress of learners to ensure they meet quality standards and learning objectives., • Identify Skill Gaps - Evaluate staff and department performance to identify skill gaps and areas for improvement in quality control processes., • Develop Training Strategies and Materials - Create and update training strategies, initiatives, and materials tailored to quality control roles., • Support Onboarding and Mentoring - Assist in the onboarding, probation, and mentoring processes of new team members to ensure they understand and adhere to quality control standards. What we're looking for: • Experience in training colleagues, • Experience in FM environment preferable but not essential Knowledge: • Knowledge of performance measurement processes, SLAs and KPIs, • 5 GCSE’S above grade C including English and Maths Skills Competence: • Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software, • Experience with technologies and best practices for instructional manuals and teaching platforms, • Strict adherence to company philosophy/mission statement, • Good interpersonal skills and communication with all levels of management, • Able to multitask, prioritize, and manage time efficiently, • Excellent leadership, team building, and management skills, • The role holder will be able to travel between Arcus office locations as required, • The post holder must be able to travel which may include overnight stays at short notice depending on project and business needs, • As part of this role, after successful completion of probation, there will be a requirement to complete the apprenticeship for L&D Practitioner – Level 3. When you join us, you’ll receive: • Salary: £34,000 per annum, • up to 4% bonus scheme, subject to achievement of targets, • 25 days annual leave + Bank Holidays, • Generous contributory pension scheme of matched contributions between 5% and 6%, • Life Assurance, • Learning & Development opportunities, • Funded Training Sponsorship Scheme, • Salary Sacrifice Electronic Vehicle Scheme, • Cycle to Work Scheme, • Health Cash Plan, • Up to 10% off B&Q / Trade Point, • 20% off Nuffield Fitness and Wellbeing Centres Don’t miss out on this great opportunity, apply today by clicking on the ‘apply’ button.