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About the team As Assistant Director, your team is responsible for a broad portfolio of high-profile, citizen-facing and corporate support services. Our work plays a vital role in the experience that residents and businesses have of council services, and our teams work closely with colleagues across the organisation. What we do Customer Services, Digital & Data teams are responsible for over 1 million customer enquiries per year by phone via the council’s contact centre; face-to-face at Hackney Service Centre; online; and through the registrars service. Enquiries range from requests for general information to help recording major life events such as births, deaths and marriages, and providing support for some of Hackney’s most vulnerable residents who are at risk of homelessness and experiencing financial hardship. As well as being the first point of contact for the council, our teams have the digital, data and technology skills needed to make sure that we deliver an excellent customer experience, and provide well designed and efficient end-to-end service journeys. The integration of our Customer Services, Digital and Data teams creates huge opportunities to transform the services that our residents and businesses rely upon. By bringing deep insight into the service user’s experience together with data and analytics, digital technology and design capabilities, these teams are able to identify and implement opportunities to radically improve the customer experience. About the role As Assistant Director you will lead on delivering change that will fundamentally improve the experience of residents and businesses that use council services, so they can access a range of support that can improve lives. We are looking for someone who is driven by making things better for people, with ambition, empathy and curiosity. You will be: • Passionate about making services better for our residents and businesses Ambitious. This job is for someone who wants to take on big challenges and be a changemaker, • Empathic and will take the time to fully understand the customer journey and service delivery challenges, • Ready to immerse yourself in the customer journey, asking the right questions, understanding customer pain points and helping us to challenge our approach to how we do things, • Collaborative and influential. Can build high trust relationships with colleagues in other service areas to deliver meaningful improvements to the end-to-end customer journey, • Evidence led. Putting user needs at the heart of everything we do and making data informed recommendations We don’t expect you to tick every box on our job description. The most important things we are looking for are: • A strong commitment to public service, • Natural curiosity, openness and optimism, • Great people skills. You’ll have a wide range of different stakeholder relationships to manage and diverse teams to lead and develop, • Able to lead by example. Consistently displaying the behaviours you want the team to mirror Over the next year our priority areas of focus are: • Using our data, design and technology capabilities to deliver more proactive council services that help residents access the support they need as effortlessly as possible, • Working with colleagues across the council and partners to identify and deploy digital solutions for the long term, which will help Hackney tackle the biggest challenges of the next 10 years, including the cost-of-living crisis, housing crisis and ongoing funding challenges across local government, • Continuing to invest in our workplace technologies and support processes so that colleagues can be productive from Day 1 and every day thereafter, • Maximising the benefits of our investments in simple, secure and reusable cloud based technologies. Some things we love about working for Hackney: • Doing work that has a positive impact on residents’ lives, • A diverse workforce that reflects our community, • Flexibility of hybrid working and being able to have a good work-life balance, • A generous holiday allowance of 28 paid days, rising to 33 days (after 5 years) plus bank holidays., • Membership of the excellent Local Government Pension Scheme., • Standard 36 hour week (7.2 hours per day, Monday to Friday), • Wide range of learning and development opportunities. We offer hybrid working. You will be expected to come into our offices in the Hackney Service Centre to work with your team at least once a fortnight, however many of us prefer to come in more frequently. Like many organisations, our hybrid arrangements are evolving and you may be expected to work from the office more frequently in future. Talk to us or ask any questions. If you’d like an informal chat about the role, please email our Director, ___ to book a call. As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation. If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below. We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s. To proceed with your application, you will need to create an account and submit your application. As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description. We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice. This application process replaces a supporting statement. Closing date for applications: 21 September 2025 (22:59). Interview date: W/C 13 & 20 October 2025. We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive. Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce. The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: ___ The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available:

We're now seeking a highly organised, self-driven Villa Sales Consultant to join our growing team. Your Role As a Sales Consultant, you'll: - Handle customer enquiries (email, phone, web chat, walk-ins).

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical

Location: London (3 days in office) Introduction: We’re WorldFirst, an international payments business helping move money around the world. We became part of Ant Group in 2019, accelerating our mission to be the most innovative and trusted digital partner for international trade by combining WorldFirst’s products with Ant’s solutions aimed at enabling the digitalization of the modern services industry globally. We have a shared vision ‘to make it easy to do business anywhere.’ Together, we are advancing our shared aim of bringing innovative, inclusive and affordable services to small and medium-sized businesses and online merchants in the rapidly growing area of cross-border trade. What you’ll do: WorldFirst's Onboarding team is responsible for the successful registration and accreditation of all UK and EEA customers. The team works within the Marketing and Sales cycle to ensure we can onboard our customers quickly, efficiently and compliantly. Specializing in CDD and KYC, the Onboarding team interacts daily with Product, Tech and Customer facing teams to enhance customer experience from the very start of their journey with WorldFirst. • Actively champion quality customer experience throughout the WorldFirst onboarding journey, • Liaise with Risk, Sales & Customer facing teams to complete thorough CDD & KYC/KYB reviews to seamlessly onboard customers, • Verify KYC/KYB documents, ownership structures, payment flows, and UBO information, • Provide clear guidance and support to customer facing teams with regards to the onboarding policies, • Communicate with clients via phone, email or chat - where needed - to facilitate a positive customer onboarding experience, • Provide leadership and mentoring support, • Manage workload productively within agreed SLAs, adhere to approved policies and maintain best practice, • Conduct regular QA/QC, hold follow up training and guidance sessions with junior team members, • Establish and maintain effective relationships within the team and across all relevant stakeholders, • Lead continuous improvement initiatives, • Identify opportunities for AI and automation, • Conduct clear and consistent periodic account reviews of existing client’s information for ongoing KYC purposes, • Accurately record information in systems and raise any anomalies or errors, • Ensure that KYC/KYB and CDD quality standards and controls are always observed, support a culture of continuous improvement What we’re looking for: • Working knowledge of UK KYC & CDD regulations and processes, • Clear ability to balance business protection with customer service excellence, • Demonstrable analytical and problem-solving skills, excellent attention to detail, • Proactive, organised and highly efficient - able to work independently and support the wider team through periods of high volumes, • Excellent written and verbal communication skills, • High responsiveness, collaboration & team orientated ethics, • Positive, flexible, and keen to continue learning and improving, • Work from office 3 days per week/ in line with business requirements Qualifications • Minimum 3-5 years of UK customer onboarding experience, preferably in Fintech or payment services, • Ideally degree educated/equivalent professional qualifications, • Business level English (Mandarin and/or additional European languages considered a bonus!) WorldFirst is proud to be an equal opportunity employer. We are passionate about creating a diverse and inclusive workplace where our people feel that they belong and can reach their full potential. We believe our differences are our strengths and are committed to recruiting, developing and retaining a team from a variety of backgrounds, perspectives, and skills. We encourage applications from all individuals regardless of race, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, religion or belief, and marriage and civil partnership.

About Us UK Therapy Guide is dedicated to making high-quality, trusted mental health therapy accessible. Our platform connects individuals seeking therapy with qualified professionals. We are on a mission to transform mental health access and are working on an exciting new startup project that will revolutionise the mental health space. We’re looking for a passionate individual to join us on this journey. Ideally, someone who’s experienced the power of therapy firsthand and understands the profound value it can bring to people’s lives. Role Overview This role is ideal for someone seeking part-time work with the opportunity to grow and develop new skills as the position evolves alongside the business. We are looking for an enthusiastic, highly motivated, and personable individual with a strong interest in the therapy field. This part-time, freelance contractor position is fully remote, making it perfect for someone who loves helping others and thrives in a dynamic environment. As a Therapy Placement Coordinator, you’ll work directly with clients during live placement calls. Drawing on the information they’ve shared about their therapy needs and preferences, you’ll use your growing knowledge of our therapist network to identify and propose the most suitable matches. Empathetic and clear communication is essential, as you’ll be guiding clients through an important stage in their journey, ensuring their comfort and confidence in the therapeutic journey. We provide comprehensive training and follow strict safeguarding procedures to ensure the highest standards of care and client safety. • This role requires a strong understanding of the UK context, and we welcome applications from individuals based in the UK or those with a significant connection to the country. Hours Part-time – Flexibility to work Afternoons, evenings & weekends with availability to provide cover during holidays Key Responsibilities Training provided for all tasks. • Provide customer and therapist support via email, chat, and phone, • Conduct client referral calls to match them with the right therapist, • Troubleshoot customer issues and provide timely solutions, • Gather and manage customer feedback to enhance our services, • Attend creative team meetings and contribute to project development, • Manage therapist bookings, • Process refunds, • Handle administrative tasks and data entry Required Skills & Qualifications • Excellent communication skills (written and verbal), • Strong interpersonal skills, with the ability to empathise and support clients, • Highly organised and able to handle multiple tasks efficiently, • Self-motivated with a positive, can-do attitude, • Customer service experience, • Tech-savvy, with proficiency in Google Suite / Google Workspace and other digital tools, • Sales experience is a plus, but not essential, • A solid understanding and insight into therapy and therapeutic processes Why Join Us? • Flexible, remote working opportunity, • Be part of a company that’s making a real difference in mental health, • Growth and development opportunities, • A collaborative, creative, and supportive work environment Salary • Salary: £12:50 an hour How to Apply If you're passionate about mental health and excited about providing excellent customer service, we want to hear from you! After you submit your application here, please send your CV and a cover letter to explaining your interest in the role.

Real Estate Finance lawyer 2-4PQE + – Legal 500 Global Magic Circle Firm | Hybrid Working London | £160,000+ (as guide, competitive/depending on experience) Are you a competent real estate finance lawyer ready to take the next step in your career within a highly regarded Magic Circle international Legal 500 firm? Oculus are working with a leading MC London firm with an outstanding reputation for real estate and real estate finance. Their superior global property team are ranked in Chambers & Partners and Legal 500 and now seeks a confident and experienced REF lawyer (2-4+ PQE) to join them. You’ll enjoy genuine flexibility plus clear opportunities for career progression. The firms real estate finance team advises on a diverse and often highly complex range of real estate finance transactions in the market globally. These include advising on the full spectrum of domestic and cross-border real estate finance transactions including senior debt, mezzanine finance, A/B structures, loan-on-loan and other back leverage structures and across the complete spectrum of asset classes including residential real estate, build-to-rent projects, business parks, hotels, logistics, student accommodation, data centres and offices. They have an unrivalled reputation for offering their clients exceptional market knowledge, built from a broad client base and they lead on the most high-profile and innovative transactions in the market. Role and responsibilities • Drafting, reviewing, negotiating and amending legal documentation, • Strategically advising clients in meetings, on the phone and in writing, • Managing client expectations and project delivery appropriately and efficiently, • Business development – development of personal plan, assistance with and implementation of business development plan, • Legal research, • Supervision of junior team members and managing other transaction parties including specialist and local teams Key requirements • Qualified lawyer (2 – 4 PQE), • Strong technical knowledge of the legal framework surrounding real estate finance transactions and global loans, • Must come from a Magic/Silver firm or a reputable ranked large regional firm, • Intellectual curiosity and versatility, • Self-starter with the desire and ability to continuously acquire, build upon and share knowledge, • Detail-focused and self-motivated approach, • Strong organizational skills, with the ability to manage multiple deadlines and transactions, • Excellent client relationship skills, • Sound experience of operating at associate level within a complex international organisation, • Strong commercial/business acumen with the ability to deliver creative and pragmatic solutions and advice, • Excellent communication and interpersonal skills, with the ability to interface at all levels, building strong relationships with both internal and external stakeholders, • Collaborative team player with the ability to develop and work in a fast paced, intellectually rigorous environment, • A person of sound judgment, able to establish a high level of credibility Benefits Snapshot: Very competitive salary based on experience A hybrid flexible working policy Contributory Pension Scheme Wellbeing Apps and plans for staff Why This Firm? You’ll join a Magic Circle Global Legal 500-ranked firm that combines a supportive culture with top-tier work, flexibility, and progression. Whether you’re looking to deepen your expertise or step up in responsibility, you’ll be empowered to grow and thrive here. They pride themselves on culture, inclusivity and diversity. You will be part of something great. Let’s have a confidential chat. 📞 Sarajaine Moya | 07912424973 ✉️

About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, ___ About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, About our Team: You will be part of a team of analysts using global data from the largest real-time fraud detection platform to optimise solutions for our enterprise customers. About the role: As a Senior Fraud Data Analyst, you’ll use global data from the largest real-time fraud detection platform to deliver valuable solutions for our enterprise customers. You will apply your expertise in fraud and large-scale data analysis to investigate suspicious behavior and provide insights that lead to immediate real-world impact. You will underline the value of your recommendations by leveraging your deep experience with operational measures within industry and your ability to quickly translate customers’ fraud KPIs into opportunities. You’ll leverage a real-time platform analyzing billions of transactions per month for some of the largest companies operating in Financial Services, Insurance, e-Commerce and On-Demand Services. These tools will allow you to attain a unique perspective of the Internet and every persona connected to it. You’ll be continually collaborating with customer-facing account teams, external business leaders and risk managers to shape world-class fraud solutions. The comprehensive solutions that you build will go head-to-head against some of the most motivated attackers in the world to protect billions in revenue. Responsibilities: • Fraud Investigation: Review complex fraud cases to uncover trends and provide actionable recommendations that help customers reduce risk and build trust., • Data Analysis: Apply SQL and Python to analyse customer data, improve fraud detection accuracy, and minimise false positives. Deliver insights through clear reports and implement rule changes in the ThreatMetrix® engine., • Consulting Approach: Understand customer needs across industries through effective questioning. Share best practices with fraud and risk professionals., • Customer Engagement: Communicate professionally with customers via phone, email, and chat, ensuring a positive experience., • Storytelling with Data: Present findings clearly to technical and non-technical audiences, using data to support decision-making., • Continuous Learning: Stay up to date on cybercrime trends such as account takeover, scams, social engineering, and money laundering., • Team Contribution: Share knowledge and support the development of the wider analytics team., • Innovation: Explore new ways to address complex fraud challenges and contribute to research on emerging threats., • Collaboration: Work closely with teams across Product, Engineering, Sales, and Professional Services to refine and improve fraud strategies. Requirements: • Experience in fraud, financial crime, security, or payments, ideally within large organisations., • Excellent analytical skills with experience in SQL and Python., • Ability to work with large and small datasets to identify meaningful patterns., • Experience with fraud detection tools (e.g. ThreatMetrix, Featurespace, Hunter, Iovation, BioCatch, Actimize Falcon)., • Skilled in creating reports for diverse audiences, including executives., • Attention to detail, critical thinking, and sound judgement., • Ability to manage multiple priorities in a fast-paced environment., • Fluency in additional EMEA languages is a plus, but not required. Working for you: We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: • Generous holiday allowance with the option to buy additional days, • Health screening, eye care vouchers and private medical benefits, • Wellbeing programs, • Life Assurance, • Access to a competitive contributory pension scheme, • Save As You Earn share option scheme, • Travel Season ticket loan, • Electric Vehicle Scheme, • Optional Dental Insurance, • Maternity, paternity and shared parental leave, • Employee Assistance Programme, • Access to emergency care for both the elderly and children, • RECARES days, giving you time to support the charities and causes that matter to you, • Access to employee resource groups with dedicated time to volunteer, • Access to extensive learning and development resources, • Access to employee discounts scheme via Perks at Work

Handle support requests via phone, email, and chat, helping Pump scale customer operations across regions. Become an expert in the Pump platform to deliver exceptional customer guidance and value. Referrals increase your chances of interviewing at Pump.

Recommended minimum of 2+ years of experience in customer support or sysadmin role. Strong written communication skills and analytical skills with experience supporting customers via email, chat, ticketing system or phone. Fastly’s edge cloud platform enables customers to create great digital expe

We’re looking for a part-time Customer Experience Assistant to deliver exceptional customer care by providing personal, professional, and timely responses via phone, email, and live chat, ensuring that RIXO surpasses customer expectations and resolves issues at all times. Under the direction of th

Spot trends in sales and product performance, sharing insights with the Sales Team. Support the Sales Team with pricing, supplier lists, and customer queries via email, phone, and live chat. E-Commerce & Sales Support Executive.