Graduate Software Support Analyst
hace 15 días
Southampton
Graduate Software Support Analyst - Southampton Up to £27,500 PA Our client is a leading software provider specialising in innovative solutions for business and finance processes. They are seeking a Graduate Software Support Analyst to join their growing team on a permanent basis. This is an excellent opportunity for a recent graduate looking to build a long-term career within software support, gaining exposure to a wide range of technologies, systems and client environments. Working within a small, highly capable support team, you will assist clients with technical issues, software updates and system troubleshooting while developing hands-on experience across 1st-3rd line support. You will gain exposure to databases, scripting, Windows environments and complex enterprise software solutions, with structured progression and ongoing learning opportunities. The company is highly customer-focused, with an excellent reputation for delivering quality solutions and outstanding service to clients across a range of sectors. Key Responsibilities: • Provide 1st line support for client software solutions, logging and troubleshooting technical issues, • Assist with diagnosing and resolving software, database and configuration-related problems, • Support software changes, patches and updates across hosted and customer environments, • Work with SQL and Oracle databases, including scripts and stored procedures, • Assist with customer training, user acceptance testing and ongoing technical support, • Collaborate with internal teams and clients to ensure timely issue resolution in line with SLAs, • Gain experience across Windows client/server environments, XML/XSL scripting and enterprise applications, • Progressively develop skills across 2nd and 3rd line support activities Requirements: • Ideally hold a degree (2:1 or above preferred) in Computing, Computer Science, Engineering, Physics, Maths, or a related technical subject, • Strong analytical and problem-solving skills with an interest in software and technology, • Basic understanding of SQL, databases, or scripting concepts, • Excellent communication and interpersonal skills, • Motivated, enthusiastic and eager to learn within a technical environment, • Ability to work independently and collaboratively within a team Desirable Skills: • Exposure to SQL, Oracle, XML/XSL, or Windows Server environments, • Understanding of software testing, troubleshooting, or scripting, • Placement year, internship, or university project experience within IT or software environments This is an exciting opportunity to join a well-established software company with a strong team culture, excellent training and genuine long-term career progression opportunities. Hybrid working is available following probation.