Claims Handler
23 days ago
Barnsley
Job Description Claims Handler Key Responsibilities: • Providing excellent customer/ client support and handling Enquiries. Internal and external., • Liaising with internal teams and stakeholders., • Maintained accurate records and updated customer information, • Communicated with customers/clients through various communication channels, including inbound / outbound phone calls., • Good telephone manner, building rapport with customers/clients representing the business., • Understanding of vulnerable customers and how to identify them, • Strong listening skills with the ability to confidently articulate the best outcome for the customer on the spot., • Resolve customer queries in a timely and professional manner., • Complete account administration with a high level of accuracy., • Liaise with all parts of the business in pursuit of resolving customer queries., • Achieve business goals and targets while keeping within SLA, • Liaising with PM, RCMDuties, • Working the emails in priority order. To ensure we are within SLA, • Responding to customer correspondence by letter and email., • Managing Complaints., • Completing MI/R tasks., • Issue documents to client/customer, • Keeping the client up to date, • Answering calls promptly., • Updating of CMS /SERVER/CRM, • F...