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Job Title: Interim Head of Policy & StrategyArea of Work: Public Policy, Strategy, Government RelationsContract Type: InterimEmployment Type: Full-timeDuration: Initial 6-month contract with potential for extensionCompetitive: Inside IR35Location: Liverpool - Hybrid Working (2 days per week on-site)Sector: Public SectorStart Date: ASAPOverviewHays is delighted tobe supporting a prominent public sector organisation in the appointment of anInterim Head of Policy & Strategy.This is a criticalleadership position created to provide strategic policy leadership andorganisational stability during a period of transition. The successfulcandidate will lead a well-established policy function, providing senior-leveladvice, strategic direction and oversight across a broad and complex policyportfolio.Working closely withexecutive leaders and senior stakeholders, you will act as the organisation'sleading source of policy expertise, bringing together subject matter expertsfrom across multiple disciplines to develop cohesive policy recommendations andstrategic priorities.The RoleReporting into thesenior leadership team, you will be responsible for leading the organisation'sPolicy Team and ensuring policy development continues at pace throughout aperiod of organisational change.You will providestrategic oversight across a diverse policy portfolio, helping to shapeorganisational priorities while managing complex stakeholder relationshipsacross government and the wider public sector landscape.The position requiresa confident and credible leader capable of operating at executive level,influencing senior decision-makers and providing high-quality policy advice ina fast-moving environment.Key ResponsibilitiesLead and manage the Policy Team, providing strategic leadership and direction.Oversee the development and delivery of policy and strategy across multiple organisational priorities.Act as a trusted senior adviser on policy matters to executive leaders and key stakeholders.Bring together policy experts and specialist teams to develop coherent policy recommendations.Build consensus across complex internal and external stakeholder groups.Drive cross-functional collaboration to ensure alignment of policy objectives.Support the organisation through a period of transition and change.Ensure policy development and strategic thinking are delivered to a high standard and within agreed timescales.Represent the organisation with senior partners, government stakeholders and external organisations.Skills & Experience RequiredEssentialSignificant leadership experience within UK Central Government or a similarly complex policy environment.Proven track record of leading policy and strategy functions.Experience managing broad policy portfolios across multiple disciplines.Strong people leadership, team management and coaching capability.Demonstrable experience influencing senior stakeholders and decision-makers.Ability to navigate complex organisational and political landscapes.Excellent strategic thinking, judgement and problem-solving skills.Experience delivering high-quality policy outcomes under pressure and against competing priorities.DesirablePrevious experience leading cross-government or multi-stakeholder policy agendas.Experience within economic, growth, corporate strategy or wider public policy functions.Exposure to highly regulated, politically sensitive or complex operating environments.Experience supporting organisations through periods of restructuring or transformation.Knowledge of housing, homelessness, economic development or related policy areas.Person SpecificationCredible and authoritative policy leader.Excellent communicator capable of engaging confidently with senior stakeholders.Collaborative and collegiate leadership style.Skilled at bringing together diverse viewpoints to achieve consensus.Politically astute with excellent stakeholder management skills.Comfortable operating in ambiguous and evolving environments.Resilient, adaptable and delivery-focused.Able to quickly establish themselves as a trusted adviser and strategic partner.The OpportunityThis assignment offersthe opportunity to play a pivotal role within a high-profile public sectororganisation at an important stage of its development.You will join a seniorleadership environment where policy, strategy and stakeholder engagement arecentral to organisational success, providing leadership across a broadportfolio with significant visibility and influence.The role will suit anaccomplished policy professional who can quickly add value, build confidenceamongst stakeholders and provide strategic leadership through a period ofchange.Please note: Applicants must have the right to work in the UK. Visa sponsorship is not available for this position.Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.ukTPBN1_UKTJ

Location: London Borough of Croydon, UK; Liverpool, UK; Manchester, UK; Newcastle upon Tyne, UK; Nottingham, UK; Stratford-upon-Avon CV37, UKSalary: 45,544 - 49,523 per yearEmployment: FlexibleCategory: PolicyPosted: 2026-08-10Valid to: 2026-09-08Employer: HM Revenue and CustomsJob summaryDiscover what it’s like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here.These roles offer a unique opportunity to shape how HMRC tackles the UK’s biggest tax compliance risks. The latest estimates show a 59bn ‘Tax Gap’ – closing this gap is the first of HMRC’s strategic objectives.Compliance Strategy Delivery (CSD) sits at the centre of Customer Compliance Group, shaping how we understand and respond to these challenges. We bring together strategy, insight and delivery to ensure HMRC focuses on the areas that matter most.CSD is a small, high-profile Directorate where curiosity, creativity, challenge and collaboration are encouraged. Our work directly informs senior decision-making and drives real-world outcomes.You’ll join our newly formed Strategic Prioritisation and Insight (SPI) team. This is an exciting opportunity to help build a team from the ground up, working across Grade 6-led areas of Tax Risk Analysis and Strategic Prioritisation to influence HMRC-wide decisions.Roles will support delivery across a range of priority projects. Working flexibly across different work areas, collaborating with colleagues from a range of disciplines to solve complex problems and produce high-quality analysis, advice and insight.You will support delivery of projects that shape HMRC’s strategic compliance priorities. You’ll bring together data, analysis and insight to answer critical questions such as: Where are the most significant compliance risks? What should HMRC prioritise to have the greatest impact? How can we improve the evidence that underpins these decisions? Your work will help senior leaders understand risks, choices and trade-offs. This includes: Analysing complex data and evidence, understanding both its strengths and limitations Translating analysis into clear, actionable insight for decision-makers Developing options, evidence summaries and advice products that support clear recommendations Developing the tools, methods and evidence we use to assess and mitigate risk Communicating complex issues in a clear and compelling way You’ll be comfortable working with ambiguity, applying judgement and collaborating across teams to deliver high-quality outcomes.Job descriptionThe job requires individuals to operate at the interface of policy, strategy and evidence. SPI includes two G6-led programmes on ‘Tax Risk Analysis’ and ‘Strategic Prioritisation’. Postholders will: support and deliver projects across these programmes; produce clear evidence, policy or engagement products; work with senior colleagues and stakeholders; contribute to programme planning; and contribute to wider corporate, business and people objectives.You will work in a collaborative inter-disciplinary manner. You will be allocated work according to both the fit to your professional skillsets plus projects that will provide stretch – with support in place to promote your learning and development. You will have opportunity to develop new skills by working across areas in a collegiate and supportive environment.To illustrate our work, below a list of anticipated SPI projects. Successful candidates should expect to work primarily in one of these areas while also developing experience across the wider team.- Provide support to strategic cross-HMRC compliance prioritisation by e.g. structuring evidence (provided by others), testing implications and developing business options that enable clear, defensible recommendations for senior decision-makers.- Help shape, prepare and land cross-HMRC tax compliance prioritisation advice with senior audiences, turning agreed advice into clear, compelling and resilient messages.- Support SPI’s evidence function including accessing, interpreting and analysing data to support HMRC’s strategic prioritisation function. For example, triangulating sources and quantifying scale and uncertainty in tax risk hypotheses using data from HMRC’s management information systems models and existing structured analyses.- Support delivery and improvement of a residual tax risk model, including through stakeholder workshops, evidence gathering, quantitative inputs and clear explanation of what the model can and cannot support.- Support horizon scanning, evidence synthesis and strategic insight products that explain emerging risks, external trends, uncertainty and confidence for prioritisation decisions. For example, appraising 3-10 year macro-economic futures and trends in technology-enabled and AI-driven influences on the tax system.We are also currently recruiting a number of vacancies in the team – these vacancies align with the SO posts. Candidates are welcome to apply for both G7 and SO roles, reference number 474108.Person specificationWe particularly encourage applications from groups currently underrepresented in our workforce and we are committed to creating an inclusive working environment where everyone can thrive.Key professional skillsets:Our roles are designed to bring together people with different professional backgrounds. We welcome applications from candidates with experience in policy, strategy, analysis, operations or related fields, and we encourage multi-disciplinary working across the team.You should be able to demonstrate capability across, or depth in at least one of, the following key professional skillsets:1. Evidence into strategy and improvement – Experience collaborating with stakeholders to apply evidence and business insight to strategy, prioritisation and decision-making. For example: Responding to political, economic and organisational contexts; Applying judgment to complex decisions and uncertainty; Providing senior advice and recommendations including business recommendations from data and evidence; proposing recommendations when evidence is incomplete.2. Applied quantitative data analysis and insight - Working with management information systems or large quantitative databases. Understanding approaches to and the strengths and limitations of using quantitative data in strategic decision-making – including knowing when and how to triangulate with qualitative evidence. Experience in appraisal and/or modelling techniques. Experience in analytical assurance.3. Macro-economic trends and horizon scanning - Using structured futures and foresight techniques e.g. environmental scanning or scenario planning. Analysing and applying macro-economic trends to strategy contexts. Experience applying forward looking insight into strategic decision making that impacts policy, strategy, direction or decisions.Essential Criteria- Clear communication skills, including the ability to explain complex or technical issues clearly to non specialist audiences and produce concise written analysis, advice or briefing material.- Ability to work effectively with others, collaborating with policy, operational and analytical colleagues. This includes to understand different perspectives and support shared outcomes.- Analytical and problem-solving skills, with the ability to use or interpret quantitative and qualitative evidence, identify key issues, explain risks, and provide insights.- Sound judgement, including the ability to distinguish between evidence, interpretation and judgement, and to be transparent about assumptions and uncertainty.- Ability to deliver at pace, managing competing priorities, working to deadlines and escalating risks or issues early.Desirable Criteria- Experience working in a tax, economic or fiscal policy context, or in a strategy, prioritisation or investment decision making function.- Experience in policy, strategy or analytical roles. (For existing civil servants: membership of the Policy Profession and/or any Analytical Profession e.g. economist, statistician, social or operational research. For external candidates: equivalent professional credentials).Further Location InformationPlease ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a ‘Further Location Preferences (optional)’ field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.Office ClosuresIf your location preference is for the following site, it’s important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.For more information on where you might be working, review this information on our locations (opens in a new window)This site is:Benton Park View, Newcastle - moving to Pilgrims Quarter, NewcastleYou will be given more information about what this means at the job offer stage.BehavioursWe'll assess you against these behaviours during the selection process:Making Effective DecisionsSeeing the Big PictureBenefitsAlongside your salary of 45,544, HM Revenue and Customs contributes 13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.Family friendly policies.Personal support.Coaching and development.To find out more about HMRC benefits and find out what it’s really like to work for HMRChear from our insiders or visitThinking of joining the Civil ServiceThings you need to knowArtificial intelligenceArtificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.Selection process detailsThis vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.How to ApplyAs part of the application process, you will be asked to provide the following:A name-blind CV including your job history, qualifications and previous experiences. Your CV should cover your recent and relevant job history, detailing your responsibilities and key achievements and experience of the three key professional skillsets outlined in the person specification.A 750-word Personal Statement. Your Personal Statement should clearly demonstrate how your skills and experience meet the essential criteria. Please provide impact, outcomes and results where applicable in your examples.Please evidence any Desirable Criteria where applicable (up to 250 words max). This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview.Further details around what this will entail are listed on the application form.After submission of the first stage of your application, you will be invited to complete a Civil Service Verbal Test and Civil Service Numerical Test. If you successfully pass these tests, you will be invited to complete the final stage of the application.Please complete the online tests as soon as possible (within 24-48 hours is recommended) and ensure you allow sufficient time to complete and submit the final stage of your application after submitting your online test.The deadline for both the test and the application is 7th September at 23:55.SiftAt full sift your CV and Personal Statement will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications.InterviewDuring the panel interview, your experience and behaviours will be assessed, in order to determine your suitability for the role.You will give an experience based presentation. Further details will be provided prior to interview. Interviews will take place via video link. Sift and interview dates to be confirmed.Online Tests – Banked ScoresWhen an applicant has a banked score they are not asked to retake the same test, providing it is:set at the same job level, andwithin the same system.Scores will be banked for six months, or until a new score benchmark is applied, whichever is sooner. This means that if a candidate applies for another vacancy at this grade they may not have to retake the test within that time, and their previous score will be used for the new vacancy.EligibilityPlease take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – [insert vacancy ref] & vacancy closing date [insert date]’.To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly.The HMRC app can help you with your applicationThe HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier.If successful in your application, you will need your National Insurance number for the onboarding process.Download the HMRC app now and save your National Insurance number to your digital phone wallet.How to download the HMRC app and sign up for an account Download the free HMRC app from the App Store or Google Play store. If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID.You’ll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition.You can find guidance for technical issues on GOV.UK: Technical support with HMRC online services.Reserve ListA reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.Merit List After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.Criminal Record CheckApplications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.Hybrid working at HMRCHMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time). Reasonable AdjustmentsWe want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.If you need a change to be made so that you can make your application, you should: Contact the UBS Recruitment team via unitybusinessservicesrecruitmentresults@hmrc.gov.uk as soon as possible before the closing date to discuss your needs.Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.Will you require a reasonable adjustment during the online tests? The tests required for this vacancy do not have a time limit. You don't need to ask for additional time. If you need any other adjustment, you can find further information in the Reasonable adjustment guide for online tests (opens in a new window). If you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to assist prior to the vacancy closing.Technical SupportIf you are experiencing problems that cannot be resolved by our ‘help’ section, then technical support is available. You will receive a reply in 2 working days.Important information for existing HMRC contractual homeworkersThis role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the ‘location preferences’ section that you can travel to.Terms and Conditions Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations (opens in a new window).The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process. Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.Questions relating to an individual application must be emailed as detailed later in this advert.Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.New entrants will join on the minimum of the pay band.Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants - GOV.UK.Feedback will only be provided if you attend an interview or assessment.SecuritySuccessful candidates must undergo a standard (or equivalent) criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirementsThis job is broadly open to the following groups:UK nationalsnationals of the Republic of Irelandnationals of Commonwealth countries who have the right to work in the UKnationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil ServiceFurther information on nationality requirements (opens in a new window)Working for the Civil ServiceThe Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.Diversity and InclusionThe Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).Apply and further informationThis vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.Contact point for applicantsJob contact : Name : CSD Recruitment TeamEmail : csdrecruitmentandworkforce@hmrc.gov.ukRecruitment teamEmail : unitybusinessservicesrecruitmentresults@hmrc.gov.ukFurther informationAppointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breac

We are excited to have been exclusively retained by the Liverpool Experience Campus to recruit a Senior Health and Safety Manager to the established team. This is a fantastic opportunity to join an exciting, fast-paced organisation in a varied, hands-on role. \n \n If you’re looking for a job where no two days are the same, then look no further. The Liverpool Experience Campus is home to three venues and a hotel, in a modern waterfront location at the heart of the city, hosting hundreds of events and thousands of visitors every year. \n \n Reporting to the Chief Operating Officer, you’ll be a core part of a dedicated and safety-focused team, leading and championing Health and Safety across the business. Olympic sports, global music artists, and political party conferences; the Liverpool Experience Campus is here delivering the highest quality events and represents the passion and quality of the city. \n \n The focus of this role is to: \n\n • Champion a positive and proactive safety culture across the company\n, • Manage the Health and Safety Business Partner and collaborate across all teams from catering to security\n, • Ensure a high level of safety and compliance across all areas of the business\n, • Provide advice on legislation and lead on Health, Safety, Quality and compliance related changes and innovations where appropriate\n, • Carry out internal training and support as the business opens its own training academy to conduct IOSH courses externally\n, • As the subject matter expert, support team managers to ensure safety processes and responsibilities are followed\n, • Lead on food safety, including developing the management system and HACCP plans\n\n \n The successful candidate will have: \n\n • NEBOSH Diploma or equivalent level 6 qualification is preferred\n, • Experience or a qualification in food safety is highly desirable\n, • The ability and desire to work in a fast-paced and operational environment\n, • Strong communication and collaboration skills\n, • Experience with public safety is also desirable\n\n \n This role is offering a salary between £63,000 and £70,000 depending on experience plus 22% local government based pension, medicash scheme, employee rewards and wellbeing support, and a unique opportunity to join a stimulating business in a rewarding and autonomous role. \n \n If you think this could be the role for you, get in touch today!

We are excited to have been exclusively retained by the Liverpool Experience Campus to recruit a Senior Health and Safety Manager to the established team. This is a fantastic opportunity to join an exciting and fast-paced organisation in a varied and hands on role. If you’re looking for a job where no two days are the same, then look no further. The Liverpool Experience Campus is home to three venues plus a hotel on their modern waterfront location at the heart of the city, hosting hundreds of events and thousands visitors every year. Reporting to the Chief Operating Officer, you’ll be a core part of a dedicated and safety focused team, leading and championing Health and Safety across the business. Olympic sports, global music artists, and political party conferences; the Liverpool Experience Campus is here delivering the highest quality events and represent the passion and quality of the city. The focus of this role is to: Champion a positive and proactive safety culture across the company Manage the Health and Safety Business Partner and collaborate across all teams from catering to security Ensure a high level of safety and compliance across all areas of the business Provide advice on legislation and lead on Health, Safety, Quality and compliance related changes and innovations where appropriate Carry out internal training and support as the business opens their own training academy to conduct IOSH courses externally As the subject matter expert, support team managers as to ensure safety processes and responsibilities are followed Lead on food safety, including developing the management system and HACCP plans The successful candidate will have: NEBOSH Diploma or equivalent level 6 qualification is preferred Experience or a qualification in food safety is highly desirable The ability and desire to work in a fast paced and operational environment Strong communication and collaboration skills Experience with public safety is also desirable This role is offering a salary between £63,000 and £70,000 depending on experience plus 22% local government based pension, medicash scheme, employee rewards and wellbeing support, and a unique opportunity to join a stimulating business in a rewarding and autonomous role. If you think this could be the role for you, get in touch today

Neighbourhood Housing Officer An exceptional opportunity has arisen to join one of North West’s leading housing associations. Prima Group is an ambitious, forward thinking and innovative place to work, We see our people being key to our success, and are Silver Award members of Investors in People. As a Neighbourhood Housing Officer you will be providing front-line person-centred housing management services including tenancy management, tenancy support, ASB and safeguarding case work to Prima customers. As part of our new locality model launched in 2025, you will be working in local communities with a small patch of less than 300 properties. Our new way of working will help you build positive relationships with customers to enable tenancy sustainment and ensure we know our tenants better. You will work within your communities to help create safe, vibrant and sustainable places that people choose to live. Location: Flexible hybrid working arrangements between home and Prima offices (Columbus Quay or Twickenham Drive) Salary: £35,984 Per Annum plus ECA £1,460 Neighbourhood Housing Officer Main Duties: Customers Be the key contact for customers, making Prima visible within our communities and identify opportunities to engage customers Build strong relationships with customers to enable them to sustain their tenancy Provide housing related support, acting as an advocate for customers and referring to specialist services were required. Identify opportunities for customer involvement and work with the insight and innovation team to deliver the required outcomes. Responsible for providing a financial wellbeing service for customers. Implementing payment agreements were appropriate to maximise income for the business and support the income team where required. Complete visits for all new customers to check they have settled into their home and ensure we are still meeting their needs. Complete visits for all existing customers at least once a year to ensure customers are maintaining their property in line with tenancy agreements, identifying any support needs, repair issues and changes to household data Ensure all customer data records are kept up to date following each contactTenancy Deliver a comprehensive housing management service. Lead the empty homes process and ensure new customers have access to any support and “know how” to manage their tenancy. Provide tenancy support to customers to enable customers to sustain their tenancies. Contribute to maintaining and improving the appearance of our communities, carrying out enforcement actions where needed. Respond to and deal with reports of nuisance and ASB, to prevent escalation and ensure appropriate resolutions. Responsible for managing all low level and high level ASB cases for a dedicated patch Monitoring Service Charge contractor performance on your patch and working alongside our assets team Support other colleagues delivering customer facing services such as Income Officers, Customer Services Assistants, Surveyors and Scheme Managers when required Ensure systems are updated with accurate and up to date information so that other teams are aware of the status of customer case management Assist the Voids and Lettings Co-Ordinator to let our homes to minimise rent loss and re-let costs, Carry out viewings and signups with prospective customers Communities Work with and understand your community needs to inform the development of community plans, which respond to opportunities and challenges. Deliver community plan actions, monitoring the impact of our work. Build local effective partnerships to improve services, training and work opportunities for customers and identify development or service opportunities for Prima. Collaborate with compliance colleagues to manage any risks within the community, to deliver safe and sustainable homes and communities. Collaborate with the Community Cohesion Officer on projects. Capture all social value related tasks and ensure systems are updated appropriately. To undertake any other duties to achieve personal, team and organisational objectives.Neighbourhood Housing Officer Person Requirements: Positive attitude to customers. Demonstrates drive and resilience. Self-starting and self-motivated. Does what it takes to get the right outcome. Confident Curious Supportive Organised Analytical problem solving Adaptable Customer Focus Communication Relationship building InfluencingSkills & Competencies for the role: Educated to GCSE level or equivalent Relevant professional qualification or recognised degree is desirable Experience working in a Housing Officer role or experience of delivering housing management services in a registered provider (RP), not for profit or public-sector organisation. Good working knowledge of processes relating to different housing tenure types. Good knowledge of housing regulations/ law and associated practices. Experience of delivering face to face customer service with the ability to have honest conversations with customers. Experience of developing partnership working with support agencies, local authorities and community groups. Good understanding of the social, economic and political context in the neighbourhoods in which we operate. Good understanding of welfare reform. Experience of using ICT systems - , Customer Relationship Management systems and Microsoft office software.Neighbourhood Housing Officer Benefits- why work for us? Healthcare Cash Plan scheme Salary sacrifice scheme for qualifying staff Pension scheme 24 days annual leave plus bank holidays and 4 Concessionary Days over the Christmas period off Birthday Annual Leave Volunteering Scheme Long Service Awards 35-hour week Monday-Friday Fully flexible working arrangements – hybrid working from the office and from home. Free parking on site at Prima’s two offices Prima Group is an equal opportunities employer committed to creating an inclusive environment where diversity is valued, and everyone is treated with dignity and respect. We welcome applications from all qualified candidates, regardless of race, gender, disability, religion/belief, sexual orientation, or age. Prima Group has signed up to the Disability Confident Scheme and the Caring Business Charter. We guarantee to interview all disabled applicants and those care experienced young people, who meet the minimum criteria for the vacancy. Please specify if you wish to be considered under this scheme. If you wish to apply in a different format, such as a video application, please visit our website to see how or (url removed) class="ql-align-justify">If you want to be at the forefront of shaping Prima Group’s ambitions, then we would love to hear from you. Please visit our website for more information about Prima Group

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Job ID: JN-072026-7054947Posted: 2026-07-03Location: International, GBType: Full-timeCompany: Michael PageContact: Lauren DarlowJob function: LegalSubsector: LitigationSector: Business ServicesWhere: InternationalContract type: PermanentConsultant name: Lauren DarlowBuild a long-term career in legal

Our client, a respected organisation in St Helier, Jersey, is seeking a dedicated Administrator to join our client's team within their Client Services Legal function.This permanent position offers the opportunity to support legal and real estate-related services, focusing on high-quality administrat

Recruiter: Lloyd HughesCareer Grade: DInternal Closing Date: 22/05/26Due to the sensitive nature of this role, you may be required to undergo DV (Developed Vetting) level Security Clearance (.An allowance of 5k per annum may be payable monthly while you hold this DV and continue to work in a role th

We are exclusively working with our client, an established wealth management service provider in Jersey, who is looking to hire a Pensions Administrator to their client's team on a permanent basis.This role will focus on supporting pension administration activities within a professional wealth manag

At Dragos, the mission is personal.The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running.Those critical infrastructure systems that power our civilization around the world are under attack every day by adversaries.When those sys

Building the Future of Open FinancePayward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance

HR Course Programme – Job Guarantee Included.Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with

ApexFocusGroup collaborates with research firms, universities, and trusted brands to gather genuine consumer insights.We help connect everyday people with flexible remote market research opportunities that influence real products, services, and customer experiences.Role Overview: We are welcoming pa

HR Course Programme – Job Guarantee Included.Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with

Production Planner/Administrator (Aerospace/Defence) Poynton, Manchester £30,000 - £35,000 Training Progression Overtime Pension Early Finish Friday Are you a Production Planner/Administrator or similar, coming from a background within the Engineering/Manufacturing/Production background or a

HR Course Programme – Job Guarantee Included.Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with

HR Administrator Placement Programme No experience needed From £30,000 to £50,000 per annum Trainee HR Administrator £30,000£50,000 Job Programme This is a self-funded programme that leads to employment, fees apply.Job Guarantee Complete the programme and get a job, or get your course fees ba

HR Course Programme – Job Guarantee Included.Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with

Transport HGV Compliance Administrator Liverpool | Part-Time | 12 Hours per Week Salary: Up to £12,000 per annum DOE Adaptable Recruitment is delighted to be working with a well-established organisation in the Liverpool area to recruit a Transport HGV Compliance Administrator.This is an excellent

HR Course Programme – Job Guarantee Included.Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with

HR Course Programme – Job Guarantee Included.Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with

HR Course Programme – Job Guarantee Included.Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with

Due to recent client wins a leading Pension Consultancy are looking for Senior Pension Administrators to join their team.You will be responsible for the service provided to a portfolio of pension scheme clients that range in size.You will manage all day-to-day activities in relation to your portfoli

HR Course Programme – Job Guarantee Included.Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with

JOB TITLE: Facilities Contract Administrator.Hours 9:00am to 5pm (no hybrid working).JCW Apleona is a reputable and well-established Building Services company specialising in M&E Engineering including commercial gas and HVAC maintenance.Close working relationships with high profile clients meaning l

HR Course Programme – Job Guarantee Included.Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with

Job : Office AdministratorLocation: London, UKWork mode: 5 days weekly from officeJob type: Permanent role </p

HR Course Programme – Job Guarantee Included.Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with

Job OverviewWe are seeking a Senior Azure SQL Server Database Administrator with deep expertise in Microsoft SQL Server, Azure cloud technologies, and support for ArcGIS Enterprise environments.This role is ideal for professionals who excel in SQL Server administrat

HR Course Programme – Job Guarantee Included.Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with

Luxury Operations AdministratorBookkeeping, Stock Control and Ecommerce About Trilogy JewellersTrilogy Jewellers is a leading luxury watch, jewellery and handbag specialist based in Mayfair, London.We work with some of the world’s most prestigious brands and so

HR Course Programme – Job Guarantee Included.Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with

We are currently working in partnership with a Housing Association based in Liverpool, who are recruiting for a Procurement Administrator on a permanent contract.This will be an <st

HR Course Programme – Job Guarantee Included.Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with

Role - Scheduling AdministratorType - Contract inside IR35 UmbrellContract Length: 6 month contract Location: Gl

HR Course Programme – Job Guarantee Included.Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with

Title: Payroll & HR Administrator.Hours: Full Time (Monday Friday).Location: Alness (hybrid working available approx.We are seeking an experienced Payroll and HR Administrator to join our clients team based in Alness.The purpose of the role is the accurate and timely administration of the company's

HR Course Programme – Job Guarantee Included.Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with

HR Administrator Placement Programme No experience needed.From £30,000 to £50,000 per annum.Trainee HR Administrator £30,000£50,000 Job Programme.This is a self-funded programme that leads to employment, fees apply.Complete the programme and get a job, or get your course fees back.UK Wide (Remot

HR Course Programme – Job Guarantee Included.Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available, with