Doncaster
Site Manager\n\nLocation: Doncaster\n\nWe are looking for an experienced and proactive Site Manager to take ownership of the day‑to‑day management and operational performance of our client's property portfolio. In this role, you will ensure full compliance with Health & Safety standards, deliver exceptional customer service, oversee budgets, and help drive continuous improvement across the site.\n \nThis is an opportunity for a confident and solutions‑focused professional who thrives in a fast‑paced environment, enjoys building strong stakeholder relationships, and takes pride in maintaining high operational standards.\n\nKey Responsibilities\n\nCustomer & Client Management\n\nBuild strong, trust‑based relationships with clients and tenants, delivering a best‑in‑class service experience.\nAttend client meetings and represent the site with professionalism and clarity.\nPrepare, monitor, and control service agreements in line with client budgets.\nTrack and analyse KPIs, implementing corrective actions to improve performance across all buildings.\nAct as the primary point of contact for major works and projects on-site.\nProduce high‑quality management reports for internal and client use.\nWork with the Building Manager and Procurement teams to ensure all external contracts meet company standards.\nOversee FM activities on-site, coordinating subcontractors and service partners.\nEnsure work orders are created and approved before work begins.\nAttend regular internal and client meetings (daily/weekly/monthly).\nManage daily site-based customer relationships, including Senior Technicians and the Area Manager.\nCommunicate changes to site scope or service requirements to the Contract Manager.\nSupport the preparation of quotes for additional works and process approvals via Web Quote.\nCoordinate approved extra works (up to £30k in value) with subcontractors.\nIdentify opportunities for operational efficiencies and feed into continuous‑improvement initiatives.\nMaintain high standards of building fabric and upkeep within agreed budgets.\nProvide timely solutions to operational issues and support ad‑hoc requests.\n\nQHSE & Compliance\n\nLead on all Health & Safety compliance for the site, including oversight of third‑party service providers.\nMaintain and audit logbooks in accordance with statutory requirements.\nKeep all mandatory records up to date (e.g., asset register, emergency plans, management information).\nPlan and execute fire and evacuation drills, ensuring readiness and compliance.\nMaintain accurate and current emergency plans and site maps.\nLiaise with local authorities where required.\nAssess and manage on-site risks, including insurance‑related issues.\nWork with the on‑site planner to support scheduling, work allocation, and corrective actions.\nOversee work order completion through client systems.\nManage Avetta compliance for employees and subcontractors.\nEnsure the site team follows all QHSE processes, including PPE usage and inspection.\nComplete required documentation (e.g., OP61, OP63) monthly.\nConduct dynamic risk assessments for jobs not covered by existing assessments.\nEscalate work requests outside the agreed scope where needed.\nLead monthly toolbox talks and ensure all sign‑offs are uploaded.\nEnsure submission of weekly hazard reports from all team members.\nComplete actions from QHSE and AGM audits within defined timeframes.\nReport all incidents and accidents, producing RCA and "learning from experience" documentation.\n\nPeople Management\n\nLead and support the on-site team, ensuring appropriate coverage at all times.\nApprove holiday requests, manage sickness reporting, and process parental leave requests.\nObtain client approval for Engineer and Facilities Coordinator overtime and ensure recharge accuracy.\nAuthorise timesheets and ensure weekly submissions (by 09:00 Monday), including hazard reports.\nAct as first point of contact for pay queries, encouraging engineers to self‑check timesheets before escalating.\n\nWho We're Looking For\n\nA confident people leader with experience managing multi‑disciplinary FM teams.\nStrong understanding of Health & Safety, compliance, and contractor management.\nExcellent client‑facing skills with the ability to build strong relationships.\nHighly organised, proactive, and able to prioritise in a busy environment.\nStrong problem-solving abilities with a continuous‑improvement mindset