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Your customer service excellence and problem-solving abilities will enable you to diagnose issues efficiently and work safely to ensure first-time fixes whilst promoting British Gas products and services through professional advice and expertise. If you're full of energy, fired up about sustainabili

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do We are looking for a passionate and innovative Product Manager with Agile expertise to join our PSG MDP Revenue Credit Teaming squad. Partner Services Group (PSG) is an integral part of BCG’s worldwide Finance organization and provides a wide range of services to our Managing Directors and Partners (MDPs). PSG manages a wide variety of dimensions related to MDP evaluation, compensation, and equity programs. Revenue Credits (RC) & Management Credits (MC) are a key part of MDP compensation at BCG. It is the currency we use to recognize MDP’s commercial roles and capabilities & internal roles that drive impact. They are critical of both how MDP performance is evaluated and how BCG’s core businesses are measured. The Global Product Manager for the MDP Teaming squad must be a customer-centric team member within the PSG product portfolio, who enjoys working with teams to deliver exceptional products to internal customers. In collaboration with the Product Owner and other team members, you will be an impactful, quality-focused member of an agile squad responsible for the implementation of enhancements, processes and policies in support of the compensation process of BCG’s Managing Director and Partner (MDP) group. This role on the MDP Teaming squad is responsible for assisting the team with requirements discovery, backlog refinement, feature documentation, user support, and quality assurance. You will also represent the voice of our customers and make sure that the squad members understand users' needs and preferences. You will support the product team in user story development and functional testing to continuously release improvements to our platform and build new capabilities. You will help triage and investigate escalated issues and work with the development team to remedy and deliver fixes when required. Success will require this individual to be adaptable, with the ability to succeed both as a team member and as an individual contributor. The ability to be self-driven/organizing is also critical to be successful in this position. • Analyzing and breaking down problem statements, uncovering requirements, applying good judgment and independent creative thinking to constructively address business challenges and proactively identifying solutions, • Understanding the overall business needs for work being requested to help the Product Owner to prioritize work of highest value each sprint, • Facilitating requirement discovery sessions with senior users to understand the business context, user intent, solution objectives, and expected impact, • Effectively translating business requirements into technical criteria for the development team and vice versa, ensuring user stories are well-defined with clear acceptance criteria, • Maintaining clear, up-to-date documentation of user stories, workflows, and product changes, • Ensuring that features meet business needs and conducting user acceptance testing (UAT), coordinating with end-users for feedback, • Providing actionable, data-driven insights to guide decision-making and prioritize the product backlog effectively, • Being proficient in Excel (basic SQL knowledge is a plus) for data analysis and reporting, • Learning, adapting, and leveraging function-specific digital tools to help modernize the existing application into cloud-based solutions to unlock new capabilities with flexible design, • Delivering complex, high-quality output, prioritizing work effectively and meeting deadlines, • Being intellectually curious, driven by thoughtfulness and clear eagerness to learn, who will actively listen and ask meaningful, relevant questions to find out more, • Team player, open, pleasure to work with and positive in a group dynamic, ability to work collaboratively in virtual teams and someone who is self-starter and highly proactive, • Collaborating with a multicultural and multi-functional distributed agile team to align goals and timeline What You'll Bring • Min 6 years of experience with business analysis and/or product management, preferably working with business and development teams in an Agile environment, • Interest in working with technologies that support evaluation, finance and HR processes and working to increase productivity and effectiveness of these amongst end users, • Flexible and curious, open to new things and able to propose innovative ideas, able to work creatively and analytically in a time-limited, problem-solving environment, • Experience in professional services or other highly matrixed organizations preferred, • Experience with Agile product management tools like Jira Software and Agile tools preferred, • Proactivity, Organizational skills, interpersonal skills, and facilitation skills, • Strong communication skills, both verbal and written, • Experience in working with geographically distributed teams, • Bachelor's degree or equivalent required. Major in business, technology, or related field encouraged Who You'll Work With A dynamic group of cross-functional global agile team-members representing Finance, Operations, IT, and Change Management at all levels of their career. You will also support BCG users across the organization. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. (Click here )( for more information on E-Verify.