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  • Customer Service Representative (CSR)
    Customer Service Representative (CSR)
    now
    £18000–£30000 yearly
    Full-time
    Wickford

    Overview: We are seeking a dedicated and personable Customer Service Representative that can work between our two show sites in Wickford, Essex and Great Amwell, Hertfordshire so ideally residing in Chelmsford, Enfield or accessible to both sites would be ideal. This will be a full time position. This role requires weekends to be worked (with days off during the week.) The ideal candidate will possess excellent communication skills and be responsible for meeting and greeting prospective Crown Pavilions customers at our show sites, Van Hague Garden Centre in Great Amwell, Hertfordshire and Alton Garden Centre in Wickford, Essex. We are looking for a friendly, outgoing and dedicated professional to provide exceptional customer service, capturing each visitor‘s details. Our ideal candidate will ensure our show site is cleaned daily and looking immaculate at all times. On a day to day basis they will be responsible for qualifying leads and then sending all prospect details back to head office for distribution to our sales team. There will be a commission structure for each converted opportunity allowing for increased uncapped earning potential. Duties Meet and greet every prospect to our stand and take down their details for one of our experienced sales team to contact immediately Provide accurate information regarding products, services, and policies Maintain detailed records of customer interactions and transactions Collaborate with team members to ensure prospects ate contacted within 24 hours of initial enquiry at the garden centre Identify opportunities to improve customer experience and suggest enhancements to processes Uphold company standards for professionalism and courtesy at all times. We are a 5 star market leading luxury brand. Keep site cleaned daily and looking immaculate Qualifications: Proven experience in a customer service role Excellent communication skills Ability to work effectively in a multicultural environment with diverse customers Strong organisational skills with attention to detail Friendly, empathetic, and patient demeanour Ability to handle challenging situations calmly and professionally Basic computer literacy and familiarity with CRM systems are desirable. This role offers an engaging work environment where your interpersonal skills can thrive. We value proactive individuals who are eager to contribute positively to our team and enhance the experience of our valued customers. Job Types: Full-time, Permanent Pay: £18,000.00-£30,000.00 per year Work Location: In person

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  • Office Administrator
    Office Administrator
    12 days ago
    £13.5–£14.5 hourly
    Part-time
    West Horndon

    Job Summary We are seeking a highly organised and detail-oriented Office Administrator to join our team. The successful candidate will be responsible for managing daily administrative tasks, ensuring smooth office operations, and providing exceptional support to staff and clients. This role offers an excellent opportunity for individuals with strong organisational skills and experience in office administration to contribute to a professional and dynamic environment. Responsibilities Manage and coordinate daily office activities to ensure efficient operation Ability to work independently and handle multiple tasks Maintain accurate records through data entry and filing systems Prepare reports, documents using Microsoft Office and Google Workspace tools Basic understanding of finance processes i.e POs, invoices Support health & safety requirements, including keeping records up to date. Produce reports, spreadsheets, and update company systems Provide excellent phone etiquette when communicating with clients & Contractors Support various administrative projects as required to improve office productivity Skills Proven office experience with strong organisational skills Proficiency in computer skills including Microsoft Office (Word, Excel, PowerPoint) and Google Workspace (Gmail, Drive, Calendar) Experience of working with HR and Health & Safety is desirable Excellent data entry skills with high accuracy and attention to detail Strong typing skills to facilitate efficient document preparation Effective communication skills with professional phone etiquette Demonstrated clerical experience supporting administrative functions effectively Ability to multitask efficiently in a fast-paced environment Familiarity with organisational tools such as calendars, scheduling software, and filing systems This position is ideal for motivated individuals seeking a rewarding administrative role within a supportive team environment. Job Type: Part-time On-site parking Work Location: In person Days per week: 3 x days per week Days of work: Tuesday, Wednesday & Thursday Times: 9am – 5pm

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