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Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Risk and Controls Tester About this role As a Risk Manager in the UK Risk Office, you will be responsible for developing a strong suite of controls across the UK business. In this role, not only will you lean into your analytical and problem solving skills by developing and deploying innovative solutions to the business, but you will also grow your influencing skills as you set the standards for the business. You will create order and sense out of complexity and uncertainty and enable confident, data-inspired decision making. In this role, you will thrive in a cross-functional and collaborative environment that values unique perspectives, rewards innovation, and challenges the status quo. As an integral member of the team, you will have a high level of exposure across the business partnering closely with senior business and risk office leaders, Marketing & Analytics, compliance, legal, and Operational Risk Management. What you’ll do * Test the design and effectiveness of the business controls * Support the redesign and improvement of controls * Make recommendations to various senior stakeholders across the UK business * Manage projects to implement broadscale control enhancements * Facilitate workshops identify risks and controls * Produce regular process health reporting for internal stakeholders * Build, establish and maintain strong relationships with key stakeholders across the business, including 2nd Line Testing and Compliance Advisors What we’re looking for * Risk management experience and/or project management experience, or a desire to learn and grow your career in this field. * An ability to self-identify improvements to improve efficiency, and then execute them * Previous experience of working in a highly-regulated industry and/or corporate environment * Workshop facilitation * Great stakeholder management skills and the ability to influence and collaborate with a wide range of different people * Able to partner within and beyond the team, building productive, cross business relationships * Strong organizational skills and the ability to remain focused and flexible in a changing environment Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Contract: Permanent, full time Location: Hybrid – occasional travel to our Nottingham office Salary: £32,000 pa Responsible for supporting a group of 15 agents within the team to enhance performance and respond to any knowledge-based queries. Work closely with new agents to drive performance and increase speed to competency through on-the-spot agent coaching and activities which improve engagement. Actively responds to queries to support agents and works to improve AHT and other efficiency metrics of the team. Completes call taking activity as required to support operational call handling 40% of the time. Key Responsibilities Provide real time sales and knowledge support • Support escalation calls and provide coaching and feedback where needed, • Support new agents during and immediately after completion of induction through coaching and developing their skills and knowledge. Provide immediate development QA feedback and agree effective coaching plans, • Provides flexibility through completing call taking activities as a part of BAU activity to ensure relevant, current knowledge and to maintain customer service and sales skills, • Give feedback to enhance agent and team performance. To have an in depth understanding of the Agents performance (using appropriate data available) and coaches to improve performance, • Review intraday performance and focus the team on areas of need, • Support with additional coaching requirements within the team, sharing expertise, best practice and acting as a mentor for others, • Works with L&D during call-taking activities in Induction, • Hold team huddles when required, • Deputise for Team Leader as required, • Role model behaviours to drive our professional standards and coach people against those, • Maintains a focus on continuous improvement and works closely with other Performance and Knowledge Specialists and support functions such L&D and IT to enhance the overall performance of the area., • Build and maintain key relationships with stakeholders across the business to support your team effectively and promote our “one team” culture., • Design, manage and track incentives across the team and department whilst sticking to assigned budget and demonstrating positive results. Skills Essential • Active listening and communication skills, • Problem solving skills, • Calm under pressure, • Collaborate across the business to supplement our own expertise, • Ability to improve performance through effective coaching Desirable • Analytical Skills, • Proactive and productive, making a positive impact whilst looking further ahead to achieve larger, more complicated, and commercially focused objectives Knowledge Essential • Knowledge of all department specific systems, • Sound knowledge of QA and doing the right thing for our customers, • Commercial awareness Desirable • Build long-term customer partnerships Experience Essential • Proven experience handling customer calls and performing to an outstanding level balanced across customer satisfaction and KPI results, • Coaching skills, • Giving feedback Desirable • Builds trust, flexible leadership style, motivates team, self-aware, empowers team If you're a current D&G employee applying for an internal role, please ensure your Career Profile in Workday is up to date before submitting your application. Don't forget to download and attach your Talent Card to showcase your skills and experience. This is a required part of your application. Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please note that we have a thorough referencing process, which includes criminal record checks. At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

Path2 Solutions are hiring team leaders for its fantastic Pub/Restaurant client based in Nottingham. If you want to know about the requirements for this role, read on for all the relevant information. Successful candidates will be working for an expanding brewery with ambitious future growth plans. Our team leaders are vital members of our operation and critical to our success. Daily responsibilities will include organising xwzovoh your team ensuring they are productive, happy and efficient, delegating d... JBLK1_UKTJ

Maintenance Electrician – £55,437 – Leicester (LE3) The information below covers the role requirements, expected candidate experience, and accompanying qualifications. 4 on 4 off (12 hr shifts) – 9% Pension + Health Cash Plan + OT + Bonus About the client ATA are supporting a long-established global manufacturing business with over 22,000 employees and 300+ sites worldwide. This Leicester facility is one of the company's xwzovoh most productive plants in Europe, specialising in high-speed packaging solutions for leadin... JBLK1_UKTJ

We seen a talented and qualified Electrical Engineer who can oversee and run a small yet productive electrical department of engineers. East Midlands based special purpose machinery manufacturer supporting robotic handling and automation solutions have a new and exciting opportunity for a proven and

Workshop facilitation Able to partner within and beyond the team, building productive, cross business relationships Strong organizational skills and the ability to remain focused and flexible in a changing environment This is a permanent position based in our Nottinghamoffices.