Service Coordinator
17 days ago
Nottingham
We’re looking for an organised, proactive Service Coordinator to join our fast-paced HVAC service team in Nottingham. This is a fully office-based role, perfect for someone who thrives in a busy environment and enjoys keeping operations running smoothly. As a key part of our service department, you’ll be coordinating engineers, managing schedules, tracking jobs, handling deliveries, and ensuring our clients receive a professional and efficient service at every step. What You’ll Be Doing • Planning, scheduling, and coordinating engineers for PPM and reactive callouts., • Using Job logic to log, track, and update all job details., • Liaising with customers to confirm appointments and provide job updates., • Managing deliveries, parts orders, and distributing materials to engineers or sites., • Supporting the Service Manager with admin tasks, quotations, and reports., • Monitoring engineer timesheets and assisting with invoicing and job closure., • Handling general office admin including phone calls, emails, and inter-department coordination., • Maintaining strong relationships with clients, engineers, and suppliers., • Ensuring compliance with F-Gas, H&S, and company procedures. What We’re Looking For • Experience as a Service Coordinator, Scheduler, or Service Administrator (HVAC/M&E/FM preferred)., • Confident using Job logic or similar service management/CAFM software., • Strong organisational and multitasking skills., • Excellent communication and customer service abilities., • Proficient in Microsoft Office (Outlook, Excel, Word)., • High attention to detail with a proactive, problem-solving mindset., • Knowledge of HVAC terminology or engineering operations (desirable, not essential)., • GCSEs or equivalent; NVQ in Business Administration is a bonus. Package: • Competitive salary £27,000–£30,000 depending on experience., • 40-hour week, Monday–Friday., • 20 days holiday + bank holidays., • Pension contribution., • Free on-site parking., • Training and career progression within a growing HVAC business. Interested? Apply Today! If you’re organised, confident, and ready to join a busy and supportive team, we’d love to hear from you