Technical Systems Engineer
12 hours ago
London
Job Title: Technical Systems Engineer Contract Type: Permanent Salary: Dependent on experience Benefits: Private Medical, Pension, 25 days annual leave, Gym Membership, Cycle to Work Scheme, Employee Assistance Programme Office Location/Working Policy: Remote Working Hours: 8:45 to 17:30 The Role: This role sits within Acora’s Tech Centre, reporting to the Technical Delivery Lead, and focuses on providing professional services through the delivery of technical implementation, specialist expertise, and engineering support for contracted services and project customers. The position is centred on the delivery of Acora’s implementation services, working to solutions defined by the Architecture team and ensuring a high standard of execution throughout the project lifecycle. Responsibilities include attending project kick-off meetings, supporting Joint Verification with customers, producing customer-facing documentation such as high-level designs, low-level designs, and scopes of work, and implementing technical solutions in line with approved designs. The role requires close collaboration with the project management team to ensure quality and timely delivery, while operating under ITIL standards including change control and problem management. In addition, the position provides support to colleagues within the Tech Centre and acts as an escalation point for wider service operations teams. Beyond core implementation work, the role may also involve delivering professional services remotely or on-site, which can include training customer IT teams and offering interim or backfill support. Role Responsibilities: • Produce high quality, customer-facing solution documents in line with Acora deployment, monitoring and QA standards which will be owned throughout project delivery • Create JV templates for the core technology area and utilise them to deliver consistent output • Demonstrate a high level of commercial awareness, focusing on proactivity and efficiency, and constructively challenging decisions that cost money • Lead by example, ‘living and breathing’ the technologies in the core area and using that enthusiasm to drive changes in either process or product. • Deploy all technologies in accordance with approved designs and with the company’s technical standards documentation, agreed best practice standards (including external accreditations) and our project management framework. This is particularly critical in the disciplines of Change Management and Service Introduction. Certain deployments are expected to require evening or weekend work. • Provide support to Sales in your technical stack throughout the Pre-Sales process and be credible as an expert in your field, working in partnership with customers to advise and deliver technology solutions that best meet their business objectives and/or overcome problems. • Work in partnership with customers to advise and deliver services-led technology solutions that best meet their business objectives and/or overcome problems. • Proactively recommend improvements to customer systems and Acora processes that would benefit both the customer and Acora. • Create high quality deployment, monitoring and QA standards/installation guides, work instructions, key customer documentation and maintain CMDB/asset information. • Maintain your skill levels in the core technology set to a satisfactory minimum standard through a combination of self-study, company provided training and external courses. • Proactively manage your diary of upcoming work to drive efficiency and minimise non-chargeable time. Key Skills: Microsoft Azure (IaaS/PaaS), including: • Azure AD identity services and permissions/role management • Core Azure IaaS resource deployment and configuration (VM, VNet, Storage Accounts etc) • Azure Backup and Azure Site Recovery Microsoft 365 platform, including: • Exchange Online migrations (on-premise to cloud, hybrid and tenant-to-tenant) • Enterprise Mobility Suite (Azure AD, MFA, Intune, AIP, ATP, Conditional Access) • OneDrive for Business, SharePoint Online and Microsoft Teams • Microsoft Defender (O365, Cloud, Endpoint, Identity) Microsoft Entra ID, including: • Identity & authentication management • Enterprise apps & registrations • PIM & RBAC Microsoft Server 2012 and 2016, including: • Active Directory deployments and migrations (on-premise and hybrid) • Common Roles (RDS, DFS, DHCP etc) • Implementing and managing complex GPOs, enterprise-level Forests and Trusts Microsoft Exchange Server 2013 to 2019 & SE , including; • Hybrid configuration and management • Migration to O365 • Database high availability (DAG) deployment and management Microsoft Windows 10/11, including: • Mass rollout • Device imaging and driver injection • Device automation/deployment (Autopilot, Intune, SCCM, MDT, WDS) The Interview Process: ☎️ Screening call: Phone call with our recruitment team to assess your suitability for the role, but also if the role is right for you. First interview: A video call over MS Teams with the Hiring Manager Second interview: Usually F2F interview onsite at one of our offices About Acora We’ve been on a mission to improve end user satisfaction since the day we were founded over 25 years ago. As champions of premium experience-led IT services, it is who we are. We constantly challenge old assumptions and inherited wisdom, and demonstrate there are other, better ways to do things. Our mission is to unleash the potential of people through amazing IT experiences. At Acora, we live by three key and simple values that drive everything we do guiding our actions, shaping our culture, and ensuring we deliver excellence every step of the way. #1 BE THE BEST YOU CAN BE We challenge ourselves to raise our game each day. By embracing a mindset of growth, we continuously strive to improve ourselves, our ways of working, and the service we deliver to our customers. #2 WE DO WHAT WE SAY When we make a promise, we follow-through - no excuses. We don’t leave anyone hanging or walk away from challenges. Reliable and focused, we value clear communication to build trust and give customers, and colleagues, the confidence they can count on us every time. #3 TOGETHER WE WIN Business is the biggest team sport of them all. By communicating well, breaking down silos and staying aligned, we create clarity and focus. Strong relationships, shared goals and commitment make us a winning team – for each other and for our customers. To be considered for this position, you must have full rights to work in the UK. Equal Opportunities at Acora Acora is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people on the basis of qualifications, merit, skills, and business need. We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments. Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team