Community Virtual Assistant
23 days ago
£14.85–£15.25 hourly
Full-time
London
Position Summary:
We’re looking for a friendly, detail-oriented Community Virtual Assistant to support and grow in the work community. In this role, you’ll be the first point of contact for members, helping foster a welcoming, engaging, and inclusive environment across our digital platforms. Key Responsibilities: - Actively engage with community members across channels like Facebook Groups, Discord, Slack, Instagram, and forums. -Respond promptly and professionally to questions, comments, and support requests. - Encourage positive interaction and community participation through thoughtful moderation and conversation starters. - Monitor and enforce community guidelines, ensuring respectful and appropriate interactions. - Track engagement and community trends, reporting key insights and feedback to the internal team. - Support virtual events such as webinars, Q&A sessions, and live discussions. Requirements: - Previous experience as a Virtual Assistant, Community Moderator, or in a customer-facing online role. -Exceptional written communication skills with a personable, clear, and professional tone. - Strong organisational skills and the ability to manage multiple channels and tasks at once. - Self-motivated with the ability to work independently and manage time effectively. - Must be 23 years old above