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- Sona Tours Ltd
Travel7 days ago£25000–£30000 yearlyFull-timeHarrowTour Operations Associate JOB BRIEF We are looking for a passionate about travel. The goal is to keep our clients satisfied and loyal for future services. The core responsibility of this role is to ensure the smooth operations within this busy, successful and growing Tour Operator Company, being a key player in this team. Operations are the back-bone to the business and must work in a way to help upper management develop strategies to hit or exceed sales targets, by executing smooth operation. EXPERIENCE REQUIRED The successful candidate is to come from a similar role & background, within Travel and be fully confident in dealing with staff, suppliers, directors. You will have strong experience in the operations, fares knowledge, staff management skills, communication skills and have the ability to work within a fast-paced, busy environment Required Competencies Creativity/innovation - Generates new ideas, lateral thinking, challenges the status quo, takes risks, supports change, solves problems creatively Customer focus - Dedicated to finding new ways to delight the customers, is committed to increasing customer satisfaction, assumes responsibility for solving customer problems, solicits opinions and ideas from customers, responds to internal customers. Results focus - Targets and achieves results, sets challenging goals, priorities task, overcomes obstacles, accepts accountability, good negotiator Problem solving/Judgment - Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, communicates decisions to others. Planning - Develops realistic plans, sets goals, aligns plans with company goals, plans for and manages resources, creates contingency plans, coordinates/cooperates with others. Initiative - Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development. Organizational Effectiveness - Operates within the organization's formal and informal structures, builds allies and relationships across departments, uses allies to build consensus and create results, is appropriately diplomatic, understands others' roles and perspectives, can sell projects and get things done in a complex multi-level organization. Typical work activities Managing budgets and maintaining statistical/financial records Sourcing products and destinations to meet consumer demands for bespoke travel and sustainable tourism Taking part in familiarisation visits to new destinations in order to gain information on issues and amenities of interest to consumers; Liaising with travel partners, including airlines and hotels, to manage bookings and schedules, often one year in advance Dealing with customer enquiries and aiming to meet their expectations Overseeing the smooth, efficient running of the business. Negotiating and working with suppliers, both on B2B and B2C levels. Sending Rooming and Seating lists accordingly Managing, booking and cancelling services for all travel related products Handling, booking and managing FIT Travel Booking and Managing ground transportation and other modes Working closely with other parts of the business to help answer customer queries Problem-solving for various aspects of the business Handling of the mid and back office Ideal Candidate Along with experience in the above, the ideal candidate should be a candid, hard-working and committed individual, who is able to work under pressure and meet deadlines and services as and when the business requires. The job role will involve heavy use of Microsoft Office Suite such as Excel, Word, PowerPoint and Outlook. Ready to learn other in-house software The ideal candidate must be flexible to work any shifts during a 24 hour period as it is hands on approach.
Immediate start!Easy apply - ARC Club
Club Manager29 days ago£35000 yearlyFull-timeLondonClub Manager – ARC Club Stratford Full-time | 40 hours per week | Monday to Friday, some weekend work on occasion Salary: £35,000 p.a. About ARC Club ARC Club is a neighbourhood coworking space designed for the future of flexible work. We offer a welcoming, high-quality environment that supports both individuals and local communities. Founded in 2020, ARC is female-led, impact-driven, and on a mission to grow to 50 locations in 5 years. ARC Club's Mission + Values ARC’s mission is to scale a popular neighbourhood amenity that brings people together to nurture belonging and contribute to sustainable, local growth. Our core values that guide everything we do: Quality: ARC is a place of excellence, designed for purpose. Inclusion: ARC is where everyone belongs, a friendly face in our neighbourhood. Sustainable Growth: ARC is careful with resources in order to create long-term value. The Role As Club Manager, you’ll lead the day-to-day running of our brand-new Stratford club. You’ll be responsible for delivering a brilliant member experience, managing a high-performing team, and driving membership and commercial growth. We’re looking for someone who leads from the front—someone ready to take full ownership of the space, make it their own, and bring the ARC experience to life. You’ll motivate and inspire your team to hit sales targets, maximise member satisfaction, and create a vibrant, productive club environment. This is your opportunity to shape the club, build a strong local community, and play a key role in ARC’s growth. This is a full-time role based in our new Stratford location. What You’ll Do Club Operations & Member Experience Oversee smooth daily operations and uphold ARC’s high standards Be the face of the club—warm, professional, and solutions-focused Maintain cleanliness, safety, and presentation throughout the space Respond to member feedback and ensure an excellent experience Be responsible for health + safety compliance and monitor member satisfaction Business & Commercial Performance Deliver on membership, venue hire, and café sales targets Track and improve key metrics (NPS 60+, retention, referrals) Minimise member debt and manage financial performance Identify ways to improve operations and drive growth Member Platform & Account Management Manage OfficeRnD for member accounts, invoicing, and comms Ensure accuracy and follow-up on overdue payments Train your team on the membership platform and maintain up-to-date info Café Operations Manage café operations, stock, and service (barista training provided) Ensure high hygiene and service standards Community & Membership Growth Build relationships with members, partners, and the local community Lead tours, events, and marketing efforts to grow the club Use Hubspot to track leads and support member acquisition Leadership & Team Management Recruit, train, and manage a motivated team Set clear expectations and lead by example Foster a positive culture and ensure strong performance What We’re Looking For All the below experience and skills are desirable but the most important quality is reliability and a willingness to learn, so if you are enthusiastic and want to work for a values led company, please apply regardless of whether you have the below experience or skills. Experience (desirable not essential) Background in hospitality, coworking, or service industries Team leadership experience Familiarity with platforms like OfficeRnD and Hubspot Café/barista experience a plus Skills & Traits Organised and able to manage multiple priorities with confidence and focus Strong and clear communicator with a problem-solving mindset A strong independent leader, with a willingness to learn A collaborative team player who listens to feedback but thrives independently Ambitious to progress as the company scales, proactive, and growth-minded What We Offer Perks & Benefits 28 days holiday (incl. bank holidays) Paid birthday off Friends/family day Office closure between Christmas & New Year 4-week sabbatical after 5 years Free ARC membership for a friend/family member Free use of space outside working hours BHSF health & wellbeing cashback plan Enrolment into the People’s Pension Culture Supportive team and space to grow Real opportunity to shape ARC’s future Autonomy to drive local impact Please note that shortlisting for interviews will begin the week commencing 28th April 2025, and we will not be in touch before this time.
No experienceEasy apply - Spring
Assistant General Manager (AGM)2 months ago£47000 yearlyFull-timeLondonWe are looking for a talented AGM to manage all aspects of the restaurant front of house alongside the GM. You will be responsible for directing and leading the restaurant team efficiently and creating an inspiring atmosphere in which to work. SPRING is an iconic, independent London restaurant with sustainability, quality of produce and elegant cooking and service at its core. The light filled restaurant in Somerset house is impressive and refined; an atrium private room holds functions for up to 36. The menu changes with the seasons focusing on produce supplied by the two organic, biodynamic farms we work with. Our early evening ‘scratch’ menu offers a delicious meal, using ingredients often overlooked, for a fair price. Cocktails utilise homemade liqueurs, and wines are from small producers, natural, organic and biodynamic. We are looking for an AGM who can bring their interests and creativity into the workplace to deliver exceptional customer service. Very positive work environment and hours, with excellent benefits and development including: - Flexible weekly rota (with Sundays and Mondays off most weeks) - Delicious staff meals on duty - Uniform provided - Paid training and opportunities for development (including supplier visits) - 28 days of holiday (full-time role) - £100 Birthday gift voucher - Fully equipped staff changing facilities with showers - Individual lockers - Staff discount scheme for the restaurant and Somerset House - Perkbox Benefits: Access exclusive discounts, wellness resources, and lifestyle perks - Employee Assistance Programme and Medicash Healthcare Plan after passing probation - £500 "Refer a Friend" bonus Please submit your cv - we look forward to hearing from you.
Easy apply
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