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  • Food & Beverage Supervisor
    Food & Beverage Supervisor
    hace 19 horas
    Jornada completa
    London

    Be you. At work. Here at Locke, we create spaces where you can be you – and we don’t just mean our design-led aparthotels. From front desk to back office, on-the-ground to behind-the-scenes, our team makes Locke what it is. Forget demographics: we’re building a community of the culturally curious. The forward-thinking. The ever-questioning. Locke is growing. With new openings across the UK and Europe coming up, we’re at an exciting time in our young life. Want to get stuck in? Roll up your sleeves and let’s go. We're looking for a Food & Beverage Supervisor to join our team at Locke at Broken Wharf, London. JOB OVERVIEW To co-operate and work with departmental colleagues and team members across the business, carry out tasks as designated and manage the day-to-day practical aspects of customer service in an organised, structured and professional way. The F&B Supervisor leads the team on shift from the front, coordinates with the kitchen and bar teams, provides high standards of customer service and product quality, handles customer complaints, and ensure compliance with health and safety regulations. To carry out all tasks and procedures in line with statutory requirements and ensure that customer service is provided in line with the business and performance objectives of the Hotel. DUTIES AND RESPONSIBILITIES Service Delivery: Creating tell-your-mates experiences that makes guests want to keep coming back. Lead, coach, and encourage the F&B team in taking responsibility for service standards. Welcoming guests, directing them to their tables, and ensuring a clean and inviting space. Presenting menus, answering questions about dishes and beverages, and accurately record orders. Delivering food and beverages promptly and efficiently, ensuring proper presentation and temperature. Be a system specialist on Mews POS able to upload and edit product and pull reports as necessary. Refill drinks, clear used plates, and maintain a clean and organised dining area. Process payments, whether by credit card or room charging. Supervise seamless daily operations, balancing efficiency with high service standards. Delegate effectively so everything runs smoothly Monitoring customer satisfaction, interacting with guests, and addressing complaints or concerns promptly. Follow company policies and procedures to ensure that customer service processes run smoothly and the customer is satisfied. Liaise with other departments such as operations, reservations, and finance to ensure issues are resolved efficiently and within agreed service level agreements. Oversee guest satisfaction - seek feedback to continuously improve service delivery. Execute relevant cost control measures while maintaining a premium guest experience. Identify upselling opportunities and present them to the team. General Operations & Team Support: Work flexibly across multiple areas depending on business needs. Support events, activations, and lifestyle programming. Ensure public areas remain clean, inviting, and on-brand. Maintain a positive, supportive, and inclusive team environment. Follow all hotel policies, safety procedures, and brand standards. Other: While this job description is intended to be an accurate reflection of the duties involved with this position, the company reserves the right to add, remove or alter duties when business need dictates. REQUIRED KNOWLEDGE, SKILLS & EXPERIENCE FOR THIS ROLE Qualifications: A High School diploma or equivalent qualification is desirable. Experience: Similar relevant experience at a supervisor or senior server level in a food and beverage service environment. Demonstrated ability to deliver excellent customer service and ensure guest satisfaction Experience with inventory control and stock management is beneficial. Excellent communication and interpersonal skills are vital for interacting with employees, customers, and other departments. Skills: Motivating, training, and supervising employees to achieve operational goals and maintain high standards. Effectively organising and prioritising tasks, especially during peak hours. Addressing employee issues and customer complaints in a calm and professional manner. Understanding budgeting, inventory control, and cost management. Tracking inventory levels, ordering supplies, and minimising waste. Adjusting to changing demands and environments and being flexible in their approach.

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  • Housekeeping Porter
    Housekeeping Porter
    hace 14 días
    Jornada parcial
    London

    Job Purpose The Housekeeping Porter plays an important role in supporting the Housekeeping team to maintain high standards of cleanliness, presentation and organisation throughout the hotel. The role involves ensuring housekeeping teams have the linen, supplies and equipment required to complete their duties efficiently, while also maintaining clean and safe back-of-house and public areas. The successful candidate should be organised, reliable, physically capable of carrying out manual tasks and willing to support the wider hotel team when required. Key Responsibilities • Deliver clean linen, towels and other housekeeping supplies to the required floors and housekeeping areas throughout the shift., • Collect used and soiled linen from housekeeping areas and ensure it is transferred to the designated storage or collection area safely and efficiently., • Maintain appropriate linen levels on each floor to support housekeepers in completing rooms efficiently., • Assist with receiving, organising and distributing linen deliveries., • Keep linen rooms, housekeeping cupboards, corridors and other designated back-of-house areas clean, tidy and organised., • Remove rubbish, empty waste and dispose of items correctly in accordance with hotel procedures., • Assist Housekeeping team members with heavier or bulky items when required, including moving linen, supplies, equipment and other approved hotel items., • Ensure housekeeping trolleys, equipment and storage areas are maintained safely and do not create hazards for guests or team members., • Report maintenance issues, damaged equipment, health and safety concerns or hazards promptly to the appropriate manager., • Report any lost property found while carrying out duties and follow the hotel's lost property procedure., • Ensure chemicals and cleaning equipment are handled and stored safely in accordance with hotel procedures and COSHH requirements., • Respond promptly to reasonable requests from Housekeeping Supervisors and Hotel Management., • Support the Housekeeping team during busy periods to help ensure rooms and hotel areas are prepared within required timescales., • Maintain professional behaviour when working in guest-facing areas and minimise disruption to guests., • Follow hotel security procedures, including ensuring staff-only and storage areas remain secure where required., • Follow all company policies relating to health and safety, fire safety, manual handling and safe working practices. Standards & Expectations The Housekeeping Porter is expected to: • Arrive for shifts on time and ready to work., • Maintain a professional and positive attitude., • Work efficiently and manage workload according to operational priorities., • Communicate effectively with Housekeeping Supervisors, managers and other departments., • Complete allocated duties within reasonable timescales., • Maintain high standards of cleanliness and organisation., • Follow reasonable management instructions., • Work safely and consider the safety of guests and colleagues at all times., • Demonstrate teamwork and a can-do attitude., • Take responsibility for reporting problems rather than leaving them unresolved. Skills & Attributes The ideal candidate will: • Be reliable, punctual and organised., • Be comfortable completing physically demanding duties, including moving linen and supplies., • Be able to work independently and as part of a team., • Have good attention to detail., • Be able to prioritise tasks in a busy hotel environment., • Communicate clearly with colleagues and management., • Understand the importance of guest service and maintaining hotel standards., • Be willing to assist other members of the Housekeeping team when reasonably required. Health & Safety The Housekeeping Porter must carry out all duties safely and in accordance with company procedures. Appropriate manual-handling techniques must be followed when moving linen, equipment or other heavy items. Any accident, injury, damaged equipment, obstruction or potential health and safety hazard must be reported immediately to management. ##

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  • Concessions Manager
    Concessions Manager
    hace 29 días
    £32000–£34000 anual
    Jornada completa
    London

    About Us Chococo is an award-winning British chocolatier, crafting exceptional handmade chocolates using fine-origin chocolate and locally sourced ingredients wherever possible. As we continue to grow, we are excited to open our new concession within Selfridges London. We are looking for an experienced, passionate and commercially minded Concession Manager to lead our Selfridges team. This is an exciting opportunity to take ownership of one of our flagship locations, delivering exceptional customer experiences while driving sales, developing your team and maintaining the highest operational standards. Key Responsibilities • Lead the day-to-day operations of the Selfridges concession, ensuring an exceptional customer experience at all times., • Recruit, train, coach and develop a high-performing team, creating a positive and engaging working environment., • Lead by example, inspiring the team to achieve sales targets, maximise opportunities and consistently deliver outstanding service., • Monitor sales performance, KPIs and labour costs, implementing action plans to drive commercial success., • Ensure the concession is impeccably presented, maintaining excellent visual merchandising standards in line with both Chococo and Selfridges expectations., • Manage stock levels, ordering, deliveries, stock counts and inventory accuracy to minimise waste and maximise availability., • Ensure all company policies, food safety regulations and Selfridges operational procedures are consistently followed., • Handle customer feedback and resolve any issues professionally, maintaining the highest standards of customer satisfaction., • Prepare staff rotas, manage scheduling and support payroll administration where required., • Build strong working relationships with the Selfridges management team and represent the Chococo brand with professionalism., • Identify opportunities to improve sales, customer engagement and operational efficiency. Requirements • Previous management experience in premium retail, luxury retail, hospitality or food retail., • A proven track record of leading teams and achieving commercial targets., • Strong leadership, coaching and people management skills., • Excellent communication and interpersonal skills with a customer-first mindset., • Passion for premium food, gifting and delivering memorable customer experiences., • Strong organisational skills with the ability to prioritise and perform in a fast-paced retail environment., • Confident using POS systems and retail reporting to monitor business performance., • Flexible to work weekends, evenings and public holidays in line with Selfridges trading hours., • Eligibility to work in the UK. What We Offer • Competitive salary with opportunities for career progression., • Performance-related bonus opportunities., • Generous staff discount on Chococo products., • The opportunity to lead our exciting concession within one of the UK's most prestigious department stores., • Comprehensive training, ongoing development and the opportunity to grow within an expanding business., • A supportive, passionate and collaborative team environment. We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds.

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  • Supervisor
    Supervisor
    hace 1 mes
    £16–£16.5 por hora
    Jornada completa
    London

    Supervisor – Qinwan Café – The Chancery Rosewood Location: Mayfair, London Job Type: Full-time Salary: from £16 per hour (depending on experience) About Qinwan Café Qinwan Café is an exciting new café concept opening within The Chancery Rosewood. The café offers a refined yet welcoming environment, serving exceptional coffee, teas, and a carefully curated selection of ice cream, patisseries, dates, and sandwiches. We are looking for an experienced and service-driven Café Supervisor to join our opening team. This role is ideal for an individual who is confident leading a team, maintaining high service standards, and ensuring smooth day-to-day café operations while delivering warm, attentive, and memorable guest experiences. Role Overview As a Café Supervisor, you will be responsible for supporting the Café Manager with the daily operation of the café and taking ownership of the shift when required. Working closely with the Café Manager, Head Waiter, and Café Servers, you will lead and support the front-of-house team, ensure service standards are consistently maintained, and respond effectively to operational and guest-related matters. The Supervisor is expected to lead by example, communicate clearly and promptly, and create a positive, professional, and well-organised working environment. Key Responsibilities Guest Experience • Deliver a consistently high standard of warm, attentive, and professional service, • Lead by example in creating a welcoming and refined guest experience, • Monitor guest satisfaction throughout the service, • Respond promptly and professionally to guest requests and concerns, • Handle guest complaints appropriately and escalate more serious matters to the Café Manager, • Build positive relationships with regular and hotel guests, • Ensure the team maintains the expected service standards at all times Shift & Service Management • Take responsibility for the smooth running of the café during assigned shifts, • Coordinate the front-of-house team and allocate tasks according to operational needs, • Monitor service flow, table management, guest waiting times, and team performance, • Ensure all food and beverages are served correctly and efficiently, • Maintain consistent service and presentation standards during busy periods, • Support the Head Waiter and Café Servers during peak service, • Ensure opening, service, and closing procedures are completed correctly, • Conduct effective shift handovers and communicate important information to management Team Leadership • Lead, motivate, and support the café team throughout each shift, • Provide clear instructions and ensure team members understand their responsibilities, • Lead by example in attitude, appearance, service, and professionalism, • Support the training and development of new and existing team members, • Provide constructive feedback and coaching when required, • Monitor team performance and address operational issues promptly, • Encourage teamwork, respect, and positive communication within the team, • Support management in maintaining a professional and positive working environment Communication • Maintain clear, professional, and timely communication with the Café Manager and management team, • Keep management informed of operational issues, guest concerns, incidents, and team matters, • Respond promptly to management instructions, questions, and requests, • Ensure important information is communicated accurately to the team, • Communicate effectively between front-of-house and back-of-house teams, • Complete clear and accurate shift handovers, • Escalate issues promptly when they are outside the Supervisor's authority or responsibility Operational Support • Support the Café Manager with the daily operation of the café, • Assist with opening and closing procedures, • Monitor cleanliness, organisation, and presentation of all service areas, • Monitor stock levels and report shortages or operational requirements, • Support effective stock rotation and minimise unnecessary wastage, • Report damaged, faulty, or unsafe equipment to management, • Ensure the café operates efficiently during busy service periods, • Support the implementation of company policies, procedures, and operational standards Cash & POS Responsibilities • Ensure POS procedures are followed correctly, • Support accurate cash and payment handling, • Monitor transactions and ensure discounts, refunds, and voids are processed correctly and in accordance with company procedures, • Report any cash discrepancies or irregularities to management promptly, • Support the team with POS-related queries and operational issues Health, Safety & Hygiene • Ensure all health, safety, food safety, and hygiene procedures are followed, • Maintain a clean, safe, and organised working environment, • Ensure team members follow relevant hygiene and safety procedures, • Report accidents, incidents, hazards, or equipment concerns immediately, • Support compliance with company policies and legal requirements, • Take appropriate action in the event of an operational or safety incident and escalate where necessary Product Knowledge • Maintain excellent knowledge of the café's food and beverage menu, • Understand key ingredients, allergens, preparation methods, and product characteristics, • Ensure the team is confident in describing menu items to guests, • Support the team in making appropriate recommendations to guests, • Ensure all products are served correctly and according to the required standards, • Keep up to date with menu changes, new products, and seasonal offerings Requirements Experience • Previous experience in a Supervisor, Team Leader, Head Waiter, or similar hospitality role preferred, • Previous experience in a high-end café, restaurant, hotel, or luxury hospitality environment is an advantage, • Experience leading and supporting a front-of-house team, • Experience working in a fast-paced and guest-focused environment Skills • Excellent leadership, communication, and interpersonal skills, • Strong customer service and hospitality skills, • Ability to lead by example and motivate a team, • Strong organisational and time-management skills, • Excellent attention to detail, • Ability to remain calm and professional under pressure, • Strong problem-solving and decision-making skills, • Ability to communicate operational issues clearly and promptly, • Good understanding of service standards and hospitality operations Additional Requirements • Flexibility to work evenings, weekends, and public holidays, • Professional presentation and strong work ethic, • Positive, approachable, and confident leadership style, • Ability to work effectively in a fast-paced luxury hospitality environment, • Ability to stand and work for extended periods during service, • Commitment to delivering consistently high standards of guest service Schedule Full-time position with shift-based scheduling based on operational needs. The Supervisor may be required to work a flexible schedule, including mornings, evenings, weekends, and public holidays. Key Performance Expectations The successful Supervisor will be expected to consistently demonstrate: • Strong leadership and team management, • Clear, timely, and professional communication, • Consistent delivery of high guest service standards, • Effective shift management and operational control, • Professional behaviour and presentation, • Strong teamwork and collaboration, • Accountability and ownership of responsibilities, • Compliance with company, health, safety, hygiene, and service standards, • Effective handling and escalation of operational and guest concerns

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  • Team Member
    Team Member
    hace 1 mes
    £10–£14 por hora
    Jornada completa
    London

    About Us Chococo is an award-winning British chocolatier, crafting exceptional handmade chocolates using fine-origin chocolate and locally sourced ingredients wherever possible. As we continue to grow, we are excited to open our new concession within Selfridges London. We are looking for enthusiastic, customer-focused Retail team members to support the Concession Manager in delivering an outstanding customer experience while maintaining the highest standards of presentation, service and operational excellence. Key Responsibilities • Deliver exceptional customer service, creating a warm and memorable shopping experience., • Share your knowledge of our handcrafted chocolates, helping customers choose products and gifts with confidence., • Support the Line Manager with the day-to-day tasks, • Handle customer enquiries, feedback and any concerns professionally and efficiently., • Ensure the area is beautifully presented at all times, maintaining high visual merchandising standards., • Monitor stock levels, replenish displays and assist with stock deliveries and inventory counts., • Operate the till and process transactions accurately using the POS system., • Ensure company policies, food safety standards and Selfridges operating procedures are followed at all times., • Assist with opening and closing procedures and maintain a clean, organised and welcoming concession. Requirements • Previous experience in premium retail, hospitality or food retail., • Excellent communication and interpersonal skills., • A genuine passion for premium food, gifting and delivering exceptional customer experiences., • Positive, proactive and reliable, with excellent attention to detail., • Flexible to work weekends, evenings and public holidays in line with Selfridges trading hours., • Eligibility to work in the UK. What We Offer • Competitive salary with opportunities for career progression., • Generous staff discount on Chococo products., • The opportunity to be part of our exciting launch within one of the UK's most prestigious department stores., • Comprehensive training and ongoing development., • A supportive, passionate team dedicated to delivering an exceptional customer experience. We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds.

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  • Kitchen Assistant
    Kitchen Assistant
    hace 1 mes
    Jornada completa
    Chadwell Heath

    Kitchen Assistant Job Summary We are looking for a reliable and hardworking Kitchen Assistant to join our team. You will support the chefs and kitchen staff by helping to prepare food, maintain cleanliness, and ensure the kitchen operates efficiently. This role is ideal for someone who enjoys working in a fast-paced environment and takes pride in keeping high standards of hygiene and food safety. Key Responsibilities ● Assist with basic food preparation, including washing, peeling, chopping, and portioning ingredients. ● Wash dishes, utensils, pots, and kitchen equipment. ● Keep kitchen work areas clean, organised, and sanitised at all times. ● Receive, unpack, and store food deliveries correctly. ● Ensure food is stored according to food safety and hygiene regulations. ● Remove rubbish and recycle waste in line with company procedures. ● Support chefs during busy service periods. ● Follow all health and safety, food hygiene, and company policies. ● Carry out any other reasonable duties as requested by the Kitchen Manager or Head Chef. Requirements ● Previous kitchen or catering experience is desirable but not essential. ● A positive attitude and willingness to learn. ● Ability to work efficiently in a busy kitchen. ● Good teamwork and communication skills. ● Reliable, punctual, and hardworking. ● Flexible to work evenings, weekends, and public holidays if required. ● Understanding of food hygiene practices is an advantage. What We Offer ● Training and career development opportunities. ● Friendly and supportive team environment. ● Staff meals during shifts (where applicable). ● Employee discounts and other company benefits.

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  • Building Manager
    Building Manager
    hace 2 meses
    £14110 anual
    Jornada parcial
    London

    Job title: Building Manager Reports to: Premises Clerk Location: Ealing Quaker Meeting House, 17 Woodville Road, W5 2SE Contract: Fixed term of 18 months with the possibility of becoming permanent Hours: 15 hours per week onsite Salary: £14,110 (reviewed annually) Closing Date August 7th, 2026 Interview Date August 17th, 2026 Purpose of the Role The Building Manager is responsible for ensuring the Quaker Meeting House is safe, welcoming, well-maintained, and effectively managed as both a place of worship and a community venue. The role oversees the day-to-day operation of the building, including maintenance coordination, room hire and lettings, contractor management, administration, and support for health and safety compliance, in line with Quaker values and Meeting policies. Key Responsibilities The Buildings Manager will: · Support increased and appropriate use of the Meeting House through lettings aligned with Quaker values and Meeting policies. · Manage relationships with hirers and building users. · Oversee the day-to-day running of the building and associated administration. · Supervise cleaning staff and coordinate contractors and maintenance services. · Support safeguarding and health and safety compliance by ensuring required checks, records, and procedures are maintained. · Help maintain the Meeting House as both an attractive community venue and a place of worship. Location and flexible working · The post holder will be employed by London West Area Meeting. · The role is site-based. · Flexible and family-friendly working arrangements will be considered where operationally possible. · Occasional evening and weekend work may be required. Principal Tasks Hirings and Income Development · Promote room hire and develop lettings opportunities consistent with Quaker values. · Market the Meeting House through appropriate digital and local channels. · Manage enquiries, bookings, hire agreements, and invoicing. · Coordinate bookings and balance the needs of hirers and Meeting activities. · Monitor local venue hire rates and gather feedback to improve uptake. · Build relationships with local Meeting Houses and community organisations where appropriate. Building Operations · Oversee the smooth day-to-day operation of the Meeting House. · Liaise with contractors, utilities, and relevant property organisations regarding maintenance and repairs. · Coordinate maintenance works and monitor contractor performance. · Prepare rooms and move light furniture as required for worship and hirings. · Conduct routine building and security checks, including supporting testing of fire alarms and access systems. · Maintain accurate records relating to maintenance, compliance, and building use. · Act as a keyholder and undertake lone working where required, following agreed procedures. Reporting and Administration · Work with the Treasurer to maintain records relating to hirings and building use. · Prepare reports for the Premises Committee and contribute to monitoring income and building use. · Provide quarterly updates to the Premises Committee against agreed objectives. · Support basic financial administration. Person Specification Essential · Sympathy with Quaker values and commitment to an inclusive and respectful environment. · Excellent written and spoken English. · Strong organisational and communication skills. · Ability to manage competing priorities and work independently. · Experience in building, facilities, venue, or operational management. · Experience coordinating contractors or service providers. · Ability to maintain accurate administrative and financial records. · Ability to work appropriately with vulnerable users and follow safeguarding procedures. · Competence in Microsoft Office and Google applications. · Willingness to learn and use Hallmaster booking system (training provided). · Ability to undertake lone working and keyholding responsibilities. Desirable · Experience in marketing, venue hire, or income generation. · Experience working with volunteers, committees, or community organisations. · Experience using social media, particularly Instagram and Facebook. · Knowledge of the local area. · Experience in a faith, charity, or community setting. General · Attend regular supervision and appraisal meetings. · Build effective relationships with Ealing Quakers, relevant committees, London Quaker Property Trust (LQPT), and London West Area Meeting (LWAM). · Comply with Meeting policies, including safeguarding, equality, data protection, and health and safety. · Support trustees in maintaining health and safety compliance; overall responsibility remains with Trustees. · London West Area Meeting is committed to safeguarding children and vulnerable adults. The successful applicant will be required to comply with safeguarding policies and complete a standard DBS check. Benefits Pension Contribution: 8% employer, 3% employee Annual leave: 33 days (pro-rata 99 hours annual leave per annum) including public holidays over a 12- month period. Application Process To apply please send a CV and a cover letter of not more than two A4 pages, demonstrating how your skills experience and aptitudes fit this role enquiries Interviews will be held in person in Ealing within two weeks of the closing date. Shortlisted applicants will be offered the opportunity for a visit to the Meeting House. A DBS check is required for this job. Quaker Meeting, part of London West Area Meeting (charity number 1134215)

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