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Public policy jobs in United Kingdom

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  • Front of House Supervisor
    Front of House Supervisor
    1 day ago
    Full-time
    London

    FRONT OF HOUSE SUPERVISOR – LOCKE LONDON CANARY WHARF We are seeking an experienced and guest-focused Front of House Supervisor to lead our on-property front of house and guest services team. This role is responsible for ensuring smooth daily operations, exceptional guest experiences, and high service standards across reception, concierge, and guest relations. The successful candidate will be a confident leader with strong operational knowledge and a passion for hospitality excellence. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDS Guest Experience & Service Delivery: Oversee a guest‑first culture, ensuring every guest interaction aligns with our brand personality and service expectations Resolve guest concerns with empathy, urgency, and creativity Maintain high standards of cleanliness, ambience, and arrival experience in the lobby and front of house spaces Front Office Operations: Supervise the daily front of house operations during your shift, ensuring smooth check‑in, check‑out, and guest flow Monitor room availability, special requests, and VIP requirements, escalating where necessary Ensure accurate use of the PMS, payment processes, and guest profiles Work closely with Housekeeping and Maintenance teams to ensure rooms are ready, clean, and up to standard Follow operational SOPs and support the implementation of new procedures Team Support & Leadership: Lead and motivate the front of house team on shift, ensuring everyone is engaged and performing at their best Assist with training new employees and reinforcing brand service expectations Provide real‑time coaching to Front-of-House Assistants to improve service delivery and operational efficiency Support rota planning, shift briefings, and daily task allocation when required Financial & Rooms Performance: Encourage and support the upselling of room categories and hotel services Ensure accurate billing, cash handling, and financial controls at the Front Office desk Help the team meet daily revenue and KPI targets through confident and informed recommendations Systems, Technology & Compliance: Confidently use front of house systems (e.g.: PMS, POS, payment systems) and support team members with troubleshooting Ensure all data protection, health & safety, and security policies are followed Support the implementation of technology that enhances guest experience General Operations & Team Support: Work flexibly across multiple areas depending on business needs Support events, activations, and lifestyle programming Ensure public areas remain clean, inviting, and on-brand Maintain a positive, supportive, and inclusive team environment Follow all hotel policies, safety procedures, and brand standards Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description. THE FIRE YOU CARRY A natural people-person, with good communication, coaching, and problem‑solving skills Energetic, adaptable, and comfortable working in a fast‑paced, guest‑focused environment Ability to work under pressure and adapt to changing priorities Skilled in leading shift operations for the rooms department and delivering exceptional guest experiences Solid commercial awareness with a desire to maximise room revenue opportunities YOUR PROVEN TRACK Previous experience in a front of house team leader/supervisor role within a lifestyle, boutique, or design‑led hotel is preferred Knowledge of PMS, POS and operational software WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

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  • Bartender / Barista (F&B Assistant)
    Bartender / Barista (F&B Assistant)
    2 days ago
    £13 hourly
    Full-time
    London

    JOB OVERVIEW To co-operate and work with departmental colleagues and team members across the business, carry out tasks as designated and manage the day-to-day practical aspects of customer service in an organised, structured and professional way. Primary duties include greeting guests, taking orders, serving food and drinks, and ensuring a positive dining experience. To carry out all tasks and procedures in line with statutory requirements and ensure that customer service is provided in line with the business and performance objectives of the Hotel. DUTIES AND RESPONSIBILITIES Service Delivery: Creating tell-your-mates experiences that makes guests want to keep coming back Welcome guests, direct them to their tables, and ensure a clean and inviting space. Present menus, answer questions about dishes and beverages, and accurately record orders. Deliver food and beverages promptly and efficiently, ensuring proper presentation and temperature. Refill drinks, clear used plates, and maintain a clean and organised dining area. Process payments, whether by credit card or room charging. Being empowered to use your initiative when dealing with handle customer complaints or issues with a positive attitude and seek to resolve them. Ensure tables are set up appropriately, and the dining area is clean and tidy. Relay orders accurately, address any issues with preparation, and coordinate service Actively looking for opportunities to grow revenue. Identifying upselling opportunities General Operations & Team Support: Work flexibly across multiple areas depending on business needs. Support events, activations, and lifestyle programming. Ensure public areas remain clean, inviting, and on-brand. Maintain a positive, supportive, and inclusive team environment. Follow all hotel policies, safety procedures, and brand standards. Other: While this job description is intended to be an accurate reflection of the duties involved with this position, the company reserves the right to add, remove or alter duties when business need dictates. REQUIRED KNOWLEDGE, SKILLS & EXPERIENCE FOR THIS ROLE Experience: Previous experience in a customer-facing role preferred Confidence using IT systems and software (including Microsoft Office) Skills: Customer Service: Friendly, attentive, and able to handle wide range of customer interactions. Natural influencing skills with a knack for managing expectations Communication: Excellent verbal and non-verbal communication skills. Knowledge of Food and Beverages: Familiarity with menu items, drink options, and potential allergies or dietary restrictions. Attention to Detail: Accurate order taking, ensuring correct presentation, and maintaining a clean dining area. Multi-tasking: Ability to handle multiple tasks simultaneously while maintaining efficiency. Problem-Solving: Able to address customer issues or resolve unexpected situations. Teamwork: Collaborate effectively with other servers, kitchen employees, and bar staff.

    Immediate start!
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  • Assistant Housekeeping Manager
    Assistant Housekeeping Manager
    3 days ago
    Full-time
    London

    Summary: As part of the Housekeeping team, the Assistant Housekeeping Manager is proactively anticipating every guest’s needs and expectations. Assistant Housekeeping Manager must possess outstanding hospitality, communication and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, he/she is held fully accountable for the quality of their guests’ experience in Staterooms and public areas. Furthermore, Assistant Housekeeping Manager is responsible for the operational management of all Housekeeping functions for top suites/lofts, assigned decks and daily operational aspects and the cleaning activities of public/crew areas including the pool deck. ESSENTIAL DUTIES AND RESPONSIBILITIES: 1. Responsible for meeting or exceeding all KPIs that are directly influenced by this role. 2. Ensures ROYAL WAY, Safety, Environmental and other company policies and standards are consistently maintained. 3. Maintains constant front-of-house presence and utilizes the stateroom/suite inspection processes in accordance with company standard operating procedures. 4. Ensures staterooms/suites and Lofts (Oasis/Quantum class only) are maintained to brand standards, including cleanliness, maintenance, presentation, collateral, and general set up standards for daytime and evening/turndown service. 5. Oversees the Bell station during peak times and when scheduled in accordance with company standard operating procedures. Ensures feedback is delivered in constructive and appropriate manner with emphasis on positive reinforcement. 6. Supervises all cleaning processes in the public/crew areas and at the Pool Deck. Inspects cleaning preparation to maintain quality standards and sanitation regulations about public areas. Monitors the care, use and maintenance of all equipment, machinery, supplies, etc. 7. Works in conjunction with Housekeeping Manager to Supervise and monitor luggage handling process for smooth Embarkation and Disembarkation process. 8. Directs, coaches, supports, supervises, and evaluates (in conjunction with the Assistance Executive Housekeeper/ Executive Housekeeper) the performance of all direct reports. 9. Manages the assignment of duties, responsibilities, and workstations to his/her staff. Observes and evaluates staff and work procedures to ensure quality standards and services are met. 10. Presents any overtime needs to Executive Housekeeper for a final approval. 11. Collaborates with the Housekeeping Manager and Executive Housekeeper to review the requirements of the day’s schedule. 12. Provides prompt inputs/ feedback to Housekeeping Administrator to update the guest log. To ensure all guest issues are recorded and resolved in a timely manner. 13. Will host a daily pre-shift meet with direct reports to review the upcoming day, any changes and/or revisions to programming based on itinerary, and weather conditions. 14. Will be responsible for auditing crew timecards. 15. Attends meetings, training activities, courses and all other work-related activities as required. 16. Is responsible for conducting daily inspections in the areas assigned. 17. Is responsible for filling out performance evaluations. 18. Responds to guest concerns in a considerate, professional, and positive manner by showing empathy and listening actively. Takes ownership of guest concerns, by following-up and ensuring complaints are resolved to the guest’s satisfaction. 19. Is aware of, and/or acquires the necessary knowledge to comply with the ship’s standard operation, to assist guests and crew with inquiries. 20. Responsible for Sanitation Logs and SQM Logs. 21. Achieving ratings/targets that are set by the company. 22. Perform inventories of linen, amenities etc. once a month or as often as needed. 23. Conduct /oversee on-the-job trainings with new hire subordinates or employees on cross training. 24. Responsible for cost containment through the proper use, handling and maintenance of records, reports, supplies and equipment. 25. Creates and submits requisitions, views requisition estimates for product replacements, supplies, purchases, etc. and forwards to the Executive Housekeeper for final approval. 26. Conducts constant workstations/locker inspection to ensure items are correctly stored to minimize deterioration and waste. 27. Provides first line supervision to ensure speed and accuracy of services in accordance with The Royal Way.

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  • Public Relations Officer
    Public Relations Officer
    4 days ago
    £39000–£45000 yearly
    Full-time
    London

    About Us Natural Ways Body Balance Limited is a premier wellness and spa centre located in the heart of London. Established in 2012, we specialise in traditional Chinese massage, Thai massage, sports massage, deep tissue massage and holistic wellness therapies. We serve a diverse client base, with a significant proportion of our customers coming from the local Asian community, and are committed to delivering exceptional customer service and promoting wellbeing through professional therapeutic treatments. Due to the continued growth of our business and the expansion of our customer base, we are seeking an experienced Public Relations Officer to strengthen our brand presence, develop community relationships and support the company's ongoing marketing and customer engagement activities. Key Responsibilities Develop and implement public relations strategies to enhance the company's reputation and promote its wellness and holistic therapy services. Build and maintain professional relationships with local community organisations, hotels, gyms, corporate clients, universities and other business partners to increase brand awareness and generate referral opportunities. Prepare and distribute press releases, promotional materials, newsletters and other public communications in both English and Mandarin Chinese. Manage and maintain the company's public image across Google Business Profile, Xiaohongshu (RED), WeChat and other communication platforms by responding to customer enquiries, reviews and feedback in a professional and timely manner. Organise and coordinate community outreach activities, wellness events, promotional campaigns and networking events to strengthen the company's profile within the local community. Represent the company at wellness exhibitions, community events and business networking activities to develop commercial relationships and promote the company's services. Liaise with media contacts, commercial partners and online platforms to support promotional activities and maintain positive external relationships. Monitor public feedback, customer reviews and market trends, providing recommendations to management to enhance the company's reputation and customer experience. Maintain accurate records of public relations activities, community engagement initiatives, partnership development and promotional campaigns. Ensure all external communications comply with UK advertising standards, data protection legislation and company policies. Essential Requirements · Bachelor's degree or equivalent qualification. · Previous experience in public relations, communications, marketing or customer engagement. · Excellent written and spoken English and Mandarin Chinese. · Strong interpersonal and organisational skills. · Experience in managing social media and online customer engagement. · Ability to build relationships with community organisations and commercial partners. We welcome talented and enthusiastic individuals to join our team.

    No experience
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  • Cluster Operaitons Manager
    Cluster Operaitons Manager
    3 days ago
    Full-time
    London

    JOB OVERVIEW To lead and support departmental colleagues and team members across the business, to ensure tasks are allocated and manage the day-to-day practical aspects of the hotel operation in an organised, structured and professional way. The Operations Manager leads multiple departments, optimising processes and driving profitability while maintaining high levels of service quality. They ensure that all tasks and procedures within the property are conducted in line with statutory requirements and ensure that customer service is provided in line with the business and performance objectives of the Hotel. DUTIES AND RESPONSIBILITIES Operational Management: Manage and coordinate all hotel departments, including Front Office, Housekeeping, Food & Beverage, Maintenance, and other operational departments. Ensure compliance with health, safety, and legal regulations. Monitor daily operations to maintain smooth functioning and resolve issues promptly. Guest Experience: Maintain high standards of customer service and guest satisfaction. Handle guest complaints and feedback professionally, ensuring timely resolution. Implement initiatives to enhance guest loyalty and repeat business. Financial & Revenue Management: Assist in budgeting, forecasting, and cost control measures. Monitor departmental expenses and implement strategies to maximise profitability. Assist Cluster/General Manager to optimise occupancy and ADR (Average Daily Rate). Leadership & Development: Recruit, train, and mentor department heads and teams. Conduct performance reviews and implement development plans. Foster a positive work culture and ensure compliance with HR policies. Quality & Brand Standards: Ensure all departments adhere to brand standards and operational SOPs. Conduct regular audits and inspections to maintain quality and consistency. Drive continuous improvement initiatives. Strategic Planning: Contribute to long-term operational strategies aligned with business goals. Identify opportunities for innovation and efficiency improvements. Support sustainability and corporate social responsibility initiatives. General Operations & Team Support: Work flexibly across multiple areas depending on business needs. Support events, activations, and lifestyle programming. Ensure public areas remain clean, inviting, and on-brand. Maintain a positive, supportive, and inclusive team environment. Follow all hotel policies, safety procedures, and brand standards. Other: While this job description is intended to be an accurate reflection of the duties involved with this position, the company reserves the right to add, remove or alter duties when business need dictates. REQUIRED KNOWLEDGE, SKILLS & EXPERIENCE FOR THIS ROLE Qualifications: Bachelor’s degree in hospitality management or related field (preferred). Experience: Minimum 5 years of experience in hotel operations, with at least 2 years in a managerial role. Proven track record in managing multi-department operations including F&B Skills: Passionate about hotel operations and delivering exceptional guest experiences. Strong leadership and people management skills. Excellent communication, coaching and problem-solving abilities. Exceptional financial acumen and understanding of hotel revenue streams. Knowledge of PMS, POS and operational software. Ability to work under pressure and adapt to changing priorities. Energetic, adaptable, and comfortable working in a fast‑paced, guest‑focused environment.

    No experience
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  • Cafe Manager
    Cafe Manager
    6 days ago
    £38000–£39000 yearly
    Full-time
    South Kensington, London

    Store Manager – TEASE London Reports to: Head of Operations Location: TEASE London (South Kensington, Mayfair, Bicester Village or future locations) Role Purpose The Store Manager is responsible for the day-to-day leadership and performance of their store, ensuring every customer receives an exceptional experience while the business consistently delivers strong commercial results. This is a hands-on leadership role. The Store Manager is expected to lead by example, support the team during busy trading periods, maintain the highest operational standards, and build a positive culture focused on quality, accountability, and continuous improvement. The Store Manager is fully accountable for their store's sales performance, labour, profitability, customer satisfaction, food safety, and team development. Key Responsibilities Leadership & Team Management Lead, motivate and inspire the team to deliver exceptional customer service every day. Recruit, onboard and retain high-performing team members. Coach Supervisors, Baristas and Kitchen Team Members through regular feedback and performance reviews. Create a positive, professional and accountable working culture. Lead daily team briefings and regular development meetings. Manage performance issues fairly and professionally. Ensure all team members complete their training and development plans. Customer Experience Always deliver an outstanding customer experience. Ensure drinks and food are prepared consistently to TEASE recipes and standards. Handle customer complaints professionally and resolve issues quickly. Maintain excellent customer satisfaction scores and minimise refunds. Continuously look for opportunities to improve the guest experience. Commercial Performance Take ownership of all key business metrics including: Sales Labour % Gross Profit Waste Staff Food Average Transaction Value Refunds Mystery Shopper scores (where applicable) Responsibilities include: Deliver weekly sales targets. Control labour through effective rota planning. Maximise productivity throughout the day. Reduce unnecessary costs. Identify opportunities to increase revenue. Review weekly business reports and implement action plans. Operations Ensure the store consistently operates to TEASE standards by: Maintaining exceptional cleanliness. Following all opening and closing procedures. Completing daily operational checklists. Managing stock levels effectively. Ordering products accurately. Reducing waste. Ensuring equipment is maintained and reported when faulty. Maintaining excellent presentation throughout the store. Food Safety & Health & Safety Take full responsibility for compliance with: Food Safety HACCP Health & Safety legislation Environmental Health standards Company policies Fire Safety COSHH Accident reporting Ensure all documentation is completed accurately and on time. Quality Control Maintain exceptional product quality by ensuring: Every drink follows recipe specifications. Every food item meets presentation standards. Portion control is consistent. Speed of service targets are achieved. Daily quality checks are completed. Team members are regularly observed and coached. Financial Responsibilities Responsible for: Labour budgets Stock management Waste control Cash handling (where applicable) Weekly reporting Invoice and delivery checks Payroll accuracy Overtime approval Store profitability Stock Management Complete regular stock counts. Investigate stock variances. Minimise waste and losses. Ensure correct product rotation (FIFO). Maintain adequate stock availability. Work closely with the Central Kitchen and suppliers. Training & Development Ensure every new team member receives a structured induction. Coach team members daily. Identify future Supervisors and Assistant Managers. Ensure training records remain up to date. Drive consistency across all products and service standards. Communication Maintain excellent communication with the Head of Operations. Attend management meetings. Produce accurate weekly reports. Communicate business updates clearly to the team. Escalate operational issues promptly. Key Performance Indicators (KPIs) The Store Manager will be measured against: Sales growth Labour % Gross Profit Customer satisfaction Refund percentage Mystery Shopper results Food Safety audit scores Stock variance Waste % Team retention Staff engagement Training completion Store cleanliness Operational compliance Skills & Experience Essential Minimum 2 years' experience managing a fast-paced hospitality or retail operation. Strong leadership and coaching skills. Excellent organisational abilities. Commercial awareness. Ability to analyse business performance. Excellent communication skills. Strong problem-solving ability. Confident using POS systems and Microsoft Office/Google Workspace. Passion for customer service. Desirable Experience within speciality coffee, cafés or premium hospitality. Food Safety Level 3. Personal Licence (where applicable). First Aid qualification. Personal Attributes The successful Store Manager will be: A natural leader. Positive and energetic. Hands-on and willing to support wherever needed. Calm under pressure. Highly organised. Commercially minded. Detail-oriented. Passionate about delivering exceptional customer experiences. Committed to developing people. Flexible and adaptable. Results-driven with a continuous improvement mindset. Working Hours This is a full-time role requiring flexibility to work evenings, weekends and public holidays in line with business needs. What Success Looks Like A successful Store Manager at TEASE will: Build a high-performing, engaged team. Deliver consistently exceptional products and customer experiences. Achieve sales and profitability targets. Maintain excellent operational and food safety standards. Develop future leaders within the business. Create a store culture where quality, teamwork, accountability and hospitality are at the heart of everything we do.

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  • Housekeeping Supervisor
    Housekeeping Supervisor
    6 days ago
    Full-time
    London

    Summary: Housekeeping Supervisor is responsible for the operational management of all Housekeeping functions and may be assigned to manage accommodation area or assigned Public areas day/night or Crew area or Pool area. Housekeeping Supervisor possess a keen understanding of the importance of exceptional service to ensure complete guest and team satisfaction while providing strong leadership to all team members. ESSENTIAL DUTIES AND RESPONSIBILITIES: 1) Responsible for meeting or exceeding all KPIs that are directly influenced by this role. a) Achieving ratings/targets that are set by the company. 2) Ensures ROYAL WAY, Safety, Environmental and other company policies and standards are consistently maintained. 3) Maintains constant front-of-house presence and utilizes the stateroom/suite inspection processes in accordance with company standard operating procedures. 4) Supervises all cleaning processes in the public/crew areas. Inspects cleaning preparation to maintain quality standards and sanitation regulations about public areas. Monitors the care, use and maintenance of all equipment, machinery, supplies, etc. 5) Directs, coaches, supports, supervises, and evaluates the performance of all direct reports. 6) Manages the assignment of duties, responsibilities, and workstations to his/her staff. 7) Observes and evaluates staff and work procedures to ensure quality standards and services are met. 8) Collaborates with the Executive Housekeeper to review the requirements of the day’s schedule, before briefing AHSK or HSKS 9) Will host a daily pre-shift meet with direct reports to review the upcoming day, any changes and/or revisions to programming based on itinerary, and weather conditions. 10) Will be responsible for auditing crew timecards, with the guidance of Housekeeping Manager 11) Attends meetings, training activities, courses and all other work related activities as required. 12) Responds to guest concerns in a considerate, professional, and positive manner by showing empathy and listening actively. Takes ownership of guest concerns, by following-up and ensuring complaints are resolved to the guest’s satisfaction. 13) Is aware of, and/or acquires the necessary knowledge to comply with the ship’s standard operation, to assist guests and crew with inquiries. 14) Responsible for Sanitation Logs and SQM Logs. 15) Perform inventories of linen, amenities etc. once a month or as often as needed. 16) Conduct /oversee on-the-job training with new hire subordinates or employees on cross training. 17) Responsible for cost containment through the proper use, handling and maintenance of records, reports, supplies and equipment. 18) Creates and submits requisitions, views requisition estimates for product replacements, supplies, purchases, etc. and forwards to the Executive Housekeeper for final approval. 19) Conducts constant workstations/locker inspection to ensure items are correctly stored to minimize deterioration and waste. 20) Provides first line supervision to ensure speed and accuracy of services in accordance with The Royal Way.

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  • Trainee Dental Nurse
    Trainee Dental Nurse
    6 days ago
    £14–£15.5 hourly
    Full-time
    London

    We are offering an exciting opportunity for individuals ready to step into the world of dental nursing. Whether you’re switching careers or just starting out, we’re here to support you. No previous experience? That’s perfectly fine – we’ll provide all the training you need. All we ask is that you bring a positive attitude and a genuine eagerness to learn. As a Trainee Dental Nurse, you’ll work alongside experienced professionals in a fast-paced environment, gaining practical skills and knowledge to build a lasting career in healthcare. Key Responsibilities: • Prepare treatment areas and assist clinicians during dental procedures, • Support patients with information about their treatment and recovery, • Update medical records and manage appointments, • Assist with dental lab tasks and keep track of stock and materials, • Maintain a clean and safe clinical environment following infection control policies Candidate Requirements: • A warm, supportive personality with a strong interest in dentistry, • Good interpersonal and communication skills, • Ability to stay organised and follow clinical procedures accurately, • Commitment to professionalism, discretion, and patient confidentiality, • Reliable, punctual nature and presentable appearance, • Eligibility to work in the UK, • Enrolment in, or willingness to enrol in, a recognised dental nursing qualification (e.g., NEBDN Diploma) What We Offer: We’re committed to helping you grow with benefits including: • Competitive salary based on your role and experience, • Structured training and career development support, • Uniform and PPE provided, • Access to a workplace pension scheme, • Employee Assistance Programme for everyday wellbeing, • Basic healthcare cover, • Regular reviews to support your professional progression Our practice is easily reachable via public transport, making commuting straightforward and stress-free. If you're motivated to start a fulfilling career in dental healthcare, we’d love to hear from you.

    Immediate start!
    No experience
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  • Sous Chef
    Sous Chef
    7 days ago
    £20 hourly
    Full-time
    London

    Sous Chef Up to £20.00 per hour depending on experience. At Caravan, we share a love of mighty fine coffee, hand crafted good food and friendly vibes. Since 2010, we have built our award-winning restaurants and roastery as well as investing time, money and resources into initiatives that have a positive impact on the world around us. We believe in pushing boundaries and challenging perceptions, championing people, community, diversity, inclusion and sustainability. We're thrilled to have the opportunity to invite a fun, talented, prolific Sous Chef who knows how to support & inspire a team, and who's passionate about cuisine and wants to share that passion with their team & guests. We would love to hear from you if you’re up for a new venture and a fresh start. It’s an exciting time to join us as we’re looking forward to expanding in the coming years, with new openings on the horizon. To say thanks for choosing us, we also offer our Sous Chef and all teams: • Free meals & drinks when working, • Dining discount when visiting with family & friends., • Coffee discount, • Bike to work scheme, • Mental health and well-being support, • Financial health education and support, • Leadership training and development, • Birthday & Anniversary Treat - on your birthday and on your work anniversary, you'll receive a Caravan voucher to spend in any of our restaurants, • Development and career progression, 80% of all our management roles are filled internally. What you'll be doing as a Caravan Sous Chef: • You’ll be serving up our ‘well-travelled’ food, which is inspired by flavours from our founders’ native New Zealand, as well as their global travels., • Support the restaurant team with our ‘Caravan of Love’ customer experience, • You will work with your Head Chef to nurture and develop your team leading them from the front in every service., • You will be open to learning in order to develop your knowledge and skills and you’ll take ownership of your role and your kitchen., • We work with Fourth, FnB and Harri so it would be great if you have experience with these systems, although we can always show you the ropes if you haven’t. Caravan Values We live by 4 core values. We expect our Sous Chef and all our teams to live, promote and role model these values at all times; 1. Caravan of Love, 2. No boundaries, 3. Well-travelled, 4. All welcome Sustainability • We expect our teams to support environmental stewardship targets and efficiency goals by following departmental environmental policies and monitoring own usage of vital resources such as energy, disposable goods, and food waste, to name a few. Diversity & Inclusion • All our teams must respect individual differences with regards to identity, national and cultural background, and level of experience in all interactions while at work, including with members of the public.

    Immediate start!
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  • Store Manager
    Store Manager
    16 days ago
    £33000–£34000 yearly
    Full-time
    London

    About Us We are a premium handcrafted chocolate brand with an integrated cafe. We are opening our first London location and seek an experienced, customer-focused Store Manager to lead day-to-day operations and build our local family-friendly presence. Key Responsibilities -⁠ ⁠Lead and motivate a small team -⁠ ⁠Ensure excellent customer service and maintain high product presentation standards -⁠ ⁠Manage daily store operations: inventory control, cash handling, ordering, and supplier coordination -⁠ ⁠Oversee cafe operations -⁠ ⁠Drive sales and local marketing initiatives; achieve financial targets -⁠ ⁠Maintain brand standards and deliver a premium guest experience -⁠ ⁠Report to regional management and implement company policies and promotions Requirements -⁠ ⁠Proven retail and hospitality management experience -⁠ ⁠Strong leadership, communication and customer service skills -⁠ ⁠Solid understanding of stock management, POS systems, and basic P&L responsibility -⁠ ⁠Passion for premium food and attention to detail -⁠ ⁠Experience planning events or workshops is a plus -⁠ ⁠Eligibility to work in the UK and flexibility for early mornings, weekends and public holidays What We Offer -⁠ ⁠Competitive salary and performance-based incentives -⁠ ⁠Staff discounts on chocolate items -⁠ ⁠Opportunity to shape and lead our flagship London store -⁠ ⁠Training, career development and a creative, supportive team We welcome applications from diverse backgrounds.

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  • Store Manager
    Store Manager
    22 days ago
    £32000 yearly
    Full-time
    London

    We are looking for an experienced and motivated Store Manager to oversee the day-to-day operations of our busy food retail store in Paddington. The successful candidate will be responsible for customer service, staff supervision, stock management, and ensuring the store operates efficiently and professionally at all times. Working Hours: Flexible shift pattern, including weekends and public holidays where required. Key Responsibilities • Ensure the store is fully stocked, clean, and presented to a high standard., • Deliver excellent customer service and resolve customer queries and complaints., • Manage and motivate store staff., • Prepare staff rotas and ensure adequate staffing levels., • Monitor sales performance and drive store profitability., • Receive, check, and manage deliveries., • Maintain accurate stock levels and oversee stock rotation., • Operate and supervise cash handling and point-of-sale systems., • Ensure compliance with company policies, food safety, and health & safety requirements., • Manage additional store services such as parcel collections, luggage storage, key services, and courier platforms where applicable., • Maintain high standards of visual merchandising and store presentation., • Report operational issues, maintenance requirements, and performance updates to management. Requirements • Previous retail management or supervisory experience., • Strong customer service and communication skills., • Excellent organisational and leadership abilities., • Experience with stock management and cash handling., • Ability to work in a fast-paced environment., • Good level of spoken and written English., • Right to work in the UK. Desirable • Food retail experience., • Experience managing chilled and frozen products., • Experience with parcel services (Royal Mail, DHL, UPS, Evri, etc.). What We Offer • Competitive salary., • Staff discount., • Training and development opportunities., • Long-term career progression., • Supportive and friendly working environment. If you are a hands-on manager who enjoys leading a team, delivering excellent customer service, and taking responsibility for store performance, we would love to hear from you.

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  • Leaflet Distributor
    Leaflet Distributor
    2 months ago
    £9–£12 hourly
    Part-time
    Ealing Broadway, Ealing

    Job Overview We are seeking motivated and reliable Leaflet Distributors to join our growing team. This role involves delivering promotional leaflets and marketing materials across designated residential and commercial areas, ensuring thorough and accurate coverage on every round. The ideal candidate will be punctual, physically fit, and take pride in doing the job properly — because our reputation depends on yours. You will be equipped with a GPS tracker and supported by an on-the-ground supervisor to help you succeed in the role. Duties Deliver leaflets and promotional materials to homes and businesses across your assigned route, ensuring full coverage of every street and address. Carry and distribute bundles of leaflets efficiently across your designated area, managing your load throughout the shift. Follow assigned GPS-tracked routes accurately, ensuring no streets or addresses are missed. Check in with your supervisor at agreed points during your shift to confirm progress and resolve any issues. Represent our company professionally at all times when visible to members of the public. Report any delivery issues, access restrictions, or route problems promptly to your supervisor. Complete simple end-of-shift confirmation so clients receive accurate delivery records. Take care of any company-provided equipment, including your GPS tracker, and return it in good condition after each shift. Experience No experience is necessary — full training and a GPS tracker will be provided before your first shift. A positive attitude and genuine reliability are the most important qualities we look for; if you say you'll show up, you show up. Previous experience in delivery, distribution, or outdoor physical work is an advantage but absolutely not required. Good time-keeping and the ability to manage your own pace across a long walking route is important for success in this role. Ability to work independently for extended periods while staying accountable to your supervisor and GPS route. Physical fitness is important as this role involves walking several miles per shift in all weather conditions. Bilingual abilities are a bonus and welcomed, particularly for roles covering diverse communities. Working Conditions This is an active, outdoor role and you will be working in all weather conditions including rain, wind, and cold. This is not a role you can opt out of due to weather — if you are booked onto a shift, you are expected to complete it regardless of conditions. We ask that every applicant considers this seriously before applying. Candidates who are comfortable with outdoor physical work in all conditions tend to thrive here; those who are not tend to find the role difficult. We would rather you know this upfront than waste your time or ours. Pay Structure We offer competitive, transparent shift-based pay so you always know exactly what you will earn before you start: Standard Shift (up to 5 hours | 1,000 leaflets): £50–£55 Extended Shift (up to 7 hours | 1,500 leaflets): £70–£75 Full Shift (up to 9 hours | 2,000 leaflets): £90–£95 Pay is tied to completing your assigned leaflet count or designated map area. Full briefing on expectations is given before every shift. Availability & Cancellation Policy We plan routes and staffing in advance, so managing your availability responsibly is essential. Last-minute cancellations directly affect our clients and your fellow team members. All availability changes and cancellations must be submitted by the following deadlines: Sunday & Monday shifts — notify by Friday at 9am Tuesday & Wednesday shifts — notify by Monday at 9am Thursday shifts — notify by Tuesday at 9am Friday & Saturday shifts — notify by Wednesday at 9am Repeated late cancellations or no-shows will result in removal from the rota. Before You Apply — Screening Question We ask all applicants: "Are you comfortable working outdoors in all weather conditions, including rain and cold, for shifts of up to 9 hours?" Please only apply if your honest answer is yes. This position is offered on a self-employed contractor basis, giving you flexibility over which shifts you take. It is an excellent opportunity for individuals looking for active, well-structured outdoor work with clear expectations, fair pay, and a supportive team around you from day one.

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