Public policy jobs in London

Activ Camps Ltd is a friendly and lively company running activity camps and after school clubs for children across South London. We are passionate about providing the highest quality experience for children within our community, as well as the best possible customer care experience for their parents and carers. We are looking for a warm, engaging and highly organised individual with experience in customer service and administration to join our team. This person should have a keen eye for detail and a systematic approach to work, as well as passion for supporting children and families. Key Responsibilities To act as the main point of contact for parents and carers, and other stakeholders, on phone, email and social media platforms, demonstrating a high level of knowledge of our provision and guiding customers through the booking process To handle all bookings, cancellations and changes to bookings with efficiency To clearly and confidently communicate Activ Camps’ policies, procedure and terms of booking to parents and carers To process payments from a variety of sources, including childcare voucher schemes and credit, chasing outstanding payments in a systematic and timely manner To assist in resolving complaints in a timely and appropriate manner, liaising with colleagues to ensure that these can be fully investigated with an appropriate response communicated to the complainant To prepare a variety of registers for our camps and clubs, including medical and special education needs and disability (SEND) registers, ensuring that all necessary information is recorded and collated To communicate regularly with staff members at our camps and clubs, ensuring that administrative processes are being adequately managed on site To participate in team meetings, sharing insights and updates on customer interactions, addressing any specific trends To contact and build relationships with local schools and parent/teacher associations to help promote Activ Camps to new customers To support the general organisation and administration of Activ Camps. Personal Specifications Essential Attributes: Previous experience in customer service and administrative roles Outstanding verbal and written communication skills Excellent numerical skills Previous experience working with Google Sheets/Excel spreadsheets Proactive and resolution-focused, with the capability of working independently Desirable Attributes: Passionate about children and/or sports and outdoor activities Experience working within the childcare industry An understanding of differing Special Educational Needs and Disabilities Knowledge of Childcare Voucher & Tax-Free Childcare payment processes Salary: £26,000 per annum Contract: Full Time Contract Start date: Tuesday 7th May 2024 Work hours: 0930 - 1800 During the school holidays hours will vary based on the requirements of our camps and clubs Holidays: 23 days pro-rata plus all public holidays Location: Company Office in Brixton, London, with the possibility to work from home on occasion Commencement subject to: Two rounds of interview, two suitable references and a contract returned with Associated Annexes signed. Safeguarding Activ Camps Ltd is committed to safe practice in recruitment and selection that includes consideration of issues to do with child protection, safeguarding and promoting the welfare of children and young people. Engagements of work will not be authorised unless staff have completed an Enhanced DBS, references verified and checks completed in line with our Safer Recruitment Policy. Inclusion & Diversity At Activ Camps, we know that diversity makes our team stronger and more successful. The children that we work with come from all backgrounds and it is important that our team reflects the diversity of the people that we work with. We welcome applicants from all backgrounds to apply for jobs with us and bring their perspectives and experience to our team. How to apply Successful candidates will be invited to interview as soon as convenient for both parties. Please note Activ Camps Ltd is unable to reimburse interview expenses. Information correct on 18.04.2024 and subject to change thereafter. Job Types: Full-time, Permanent Pay: £26,000.00 per year Benefits: Casual dress Company pension Schedule: Holidays Monday to Friday Ability to commute/relocate: London: reliably commute or plan to relocate before starting work (required) Work Location: In person Expected start date: 07/05/2024

Born in March 2007, The Megaro Hotel is a 49-bedroom boutique hotel. Part of the St Pancras Hotels group, this is a unique property, unique in its style, combining art, luxury, and exclusivity under one roof. The Megaro proudly holds the world’s largest external hotel mural, seen and acknowledged by international artists. We are looking for a housekeeper for this wonderful property, someone who will be fully independent in ensuring the highest standard of cleanliness. The housekeeper will be responsible for guests’ bedrooms and the general upkeep of the hotel’s public areas. You will be methodical and conscientious with an eye for detail, ensuring the rooms are always sparkling clean. Key Responsibilities Include: - Cleaning and maintaining all areas of the Hotel as well as back of house and public areas. - You will work as part of a team and make sure that an enjoyable environment is maintained. - You will perform all housekeeping duties in an efficient manner, and to the highest standards. - Adhere to the Health & Safety policies and demonstrate duty of care procedures to all areas within your department. - Complete the relevant daily, weekly and monthly tasks as directed. - Maintain high standards of personal presentation and hygiene in line with the company dress code. - Ensure that personal KPI’s are achieved. - Demonstrate a pro-active approach to self-development. - Maintain high standards of personal presentation and hygiene in line with the company dress code. Knowledge, Skills, Experience & Qualifications: - Minimum 2 years’ experience in a luxury hotel. - 1 year of working as a cleaner. - Reliable and dependable in performing duties. - Customer Service centric. - The desire to succeed, through drive and commitment to high levels of customer service, and product and service offerings. - The ability to communicate in English effectively and persuasively at all levels - A good team ethos is important, along with the ability to support team members and colleagues. - The ability to use chemicals efficiently and appropriately. This is a wonderful opportunity for an individual who’s willing to learn and grow, apply now to be part of our enlarged family at The Megaro Hotel.

As a child and family social worker in the team, you will be responsible for making evidence-based threshold decisions in line with the local policy and London Safeguarding Children Procedures, as well as other relevant guidance, legislation and research. In this context, you will be responsible for ensuring every child’s needs and any risk factors are meaningfully considered by gathering relevant and proportionate information to inform decision making, including undertaking MASH checks within agreed timescales Your role will also include taking telephone calls from professionals and members of the public, including urgent child protection referrals, and signposting to other services where appropriate. A strong focus on improving outcomes for children and young people is essential.

We are looking for a Linen Porter for this wonderful property, someone that will be fully independent in ensuring the highest standard of cleanliness and organisation. The Linen Porter is responsible for stock counting and distributing linen correctly on each floor of the property, guaranteeing a smooth running of the housekeeping department throughout the day. Additionally, the role will involve accepting delivery of clean linen from supplier, arranging linen for pick up always maintaining a calm demeanor, and working in respect of health and safety regulation. The linen porter will also be called upon for cleaning duties, when necessary, assisting the rest of the team in cleaning rooms or public areas as well as managing all guests' requests with a positive and proactive attitude. The candidate will be methodical and conscientious with an eye for detail, ensuring the highest level of organisation. Key Responsibilities Include: - Adhere to the Health & Safety policies and demonstrate duty of care procedures to all areas within your department. - Receive and store deliveries. - Stock linen cupboards. - Report maintenance issues. - Complete the relevant daily, weekly and monthly tasks as directed. - Maintain high standards of personal presentation and hygiene in line with the company dress code. - Ensure that personal KPIs are achieved. - Maintain high standards of personal presentation and hygiene in line with the company code. Knowledge, Skills, Experience & Qualifications: - Minimum of 1 year of working within the housekeeping department (not a must to be considered). - Reliable and dependable in performing duties. - The ability to communicate in English effectively and persuasively at all levels. - A good team ethos is important, along with the ability to support team members and colleagues. - The ability to use chemicals efficiently and appropriately. If you are looking for a vibrant workplace, no need to look any further. Apply today and begin a new adventure with us.