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Title: Employee Relations Manager Department: People Team Contract: Full Time | Permanent Based: Burntwood head office - Hybrid Reporting to: Head of People & Culture Salary: Up to £50,000 per annum DOE About the Role As Employee Relations Manager, you will take ownership for ensuring overall Employee Relations best practice, advice, training, policy and compliance across the business. You will manage a team of Advisers to ensure they are providing effective, efficient, responsive and commercial Employee Relations advice and support, with a huge focus on customer service and continuous improvement. You will ensure Managers are provided with advice and resources to navigate sensitive and complex situations, whilst protecting the organisation from risk. You will also partner with the National Support Centre management team to drive engagement and support proactive people activity. About Busy Bees Founded in 1983, Busy Bees is the UK’s leading childcare provider and the third largest globally, with over 1000 centres worldwide. We are a values-driven, purpose-led organisation, committed to giving every child the best start in life. Why you'll love working for us • Sector-leading family leave, including enhanced maternity, paternity, and adoption pay, • Smart Hive – our 24/7 employee benefits platform with retail, travel, and cinema discounts, • Childcare discount, • Your birthday off every year plus 33 days annual leave inclusive of bank holidays, • Health and wellbeing support, including our Employee Assistance Programme, Peppy, and Mental Health apps, • Leadership & Service Focus: Leading, coaching, and upskilling the Advisers, ensuring they deliver exceptional service and consistently act in the best interests of employees, Line Managers, and the wider business., • Lead complex ER cases – taking ownership of high-risk and escalated cases, including tribunal claims, ensuring fair, consistent, and legally compliant outcomes., • Act as a trusted advisor – providing clear, practical advice to managers and senior leaders, building confidence in handling ER issues., • Drive policy and process improvements – identifying trends and gaps, and leading initiatives that make our ER approach smarter and more proactive., • Legal compliance – overseeing all People policies, templates and guidance to ensure robust compliance with all aspects of safer recruitment practices, safeguarding and employment legislation., • Horizon scanning – ensuring our policies and practices are aligned with the changing legal landscape to ensure ongoing compliance. Liaising with external legal support and internal Quality team, where required., • Deliver training and guidance – empowering managers to handle ER issues effectively, consistently and confidently., • Balance risk – helping make decisions that are legally sound, commercially sensible, and people focused., • Provide insight – turning ER data into meaningful reports and recommendations that help to shape future strategy and training delivery., • Team-work – working closely with wider People team and business leaders to deliver joined-up solutions that support organisational goals., • Subject Matter Expertise – acting as the specialist for employee relations across the business, offering expert guidance across all areas of ER and employment law., • Governance – work with People Services Team Leader and wider People team to develop internal governance to ensure that all company, legislative and regulatory compliance is met. Ensuring correct levels of approval and maintaining version control / change logs accordingly., • Significant experience managing high-volume, complex ER cases within a multi-site organisation., • CIPD qualified level 5 or above, • Strong working knowledge of UK employment law., • Experience handling escalated cases and employment tribunal claims., • Experience within a regulated environment (safeguarding and safer recruitment knowledge highly desirable)., • Proven leadership and people management experience within HR., • Experience using HR systems and case management tools., • Strong Microsoft Office capability., • Calm and confident under pressure when managing sensitive issues., • Clear communicator who simplifies complex legal matters., • Commercially pragmatic and solution focused., • Analytical, data-driven and detail-oriented., • Passionate about service excellence and continuous improvement., • Highly organised with the ability to prioritise effectively in a fast-paced environment., • Collaborative and relationship-driven, building strong internal and external networks. If you are an experienced Employee Relations Manager or HR Compliance Lead ready to have a real impact on a purpose driven organisation we would love to hear from you.

Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories. With an established global footprint that spans approximately 200 countries and territories, as well as a rock-solid infrastructure, Wolverine Worldwide is dedicated to advancing the following brands that comprise the ever expanding portfolio: Bates, Chaco, Cat Footwear, Harley Davidson Footwear, Merrell, Saucony, Sweaty Betty and Wolverine. Wolverine Worldwide's continued success is driven by our ability to stay true to our simple mission: we empower, engage and inspire our consumers – every step of the way. We are looking for someone who is responsible, reliable, service oriented and likes to have fun while they work. Someone that will support the team to work in alignment with our values and act as the go-to person in the absence of the Store Manager. You are a role model for the team and, cool, calm and collected under pressure. Never afraid to step in, you make it your priority to be a fountain of knowledge on product and standards. Responsible to your core, you can be relied upon to assist with administrative and operational duties and general store security. Key Responsibilities • Support the store management team in all aspects of running the store including opening and closing the store, cash-handling, stock control, merchandising and maintaining a clean and well-presented store, at all times., • Act as a role model for the team by demonstrating a positive attitude and commitment to product knowledge., • Creating amazing experiences for our customers through offering authentic customer service that will leave a lasting impression., • Achieving sales goals and performance metrics & driving the store’s success, by being an ambassador and supporting in local marketing effort., • Performing other duties as required/assigned by manager., • Maintain compliance with company policies including health and safety regulations and inventory management., • Take ownership over stock management and executing visual merchandising guidelines, contributing towards and delivering on store KPIs. Knowledge, Skills, and Abilities Required • Demonstrated retail sales success, • Experience working in a customer-facing role. Supervisory experience is preferred, but not essential, • Flexible and adaptable, you are comfortable working in a fast-paced environment, • Flexible schedule and availability to work mornings, evenings, weekends and holidays, • Passion for our brands and brand lifestyles Working Conditions • Retail environment

Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories. With an established global footprint that spans approximately 200 countries and territories, as well as a rock-solid infrastructure, Wolverine Worldwide is dedicated to advancing the following brands that comprise the ever expanding portfolio: Bates, Chaco, Cat Footwear, Harley Davidson Footwear, Merrell, Saucony, Sweaty Betty and Wolverine. Wolverine Worldwide's continued success is driven by our ability to stay true to our simple mission: we empower, engage and inspire our consumers – every step of the way. As an Assistant Manager, you are always on hand to resolve issues and identify fun and fresh ways of doing things and you are loyal and passionate about your customers and your team. Partnering with your manager will give you the chance to make your mark on the store and with plenty of opportunities to grow within the company, this is the ideal role for someone looking to learn more about retail management and develop within the management team. This role plays an integral support role to the Store Manager in managing the overall operations of the store, driving sales alongside all relevant KPIS and leading & developing a cohesive team of highly motivated employees who can deliver memorable experiences for all our consumers. Key Responsibilities • Be a role model - You’ll motivate and engage your team to bring to life the brand values every day, always promoting an inclusive and positive working atmosphere which is underpinned with celebrating success., • Deliver outstanding service to all customers, demonstrating role model behaviours for all the team., • Assist in driving sales, commerciality and maintenance of standards, including compliance with established policies and procedures., • Always communicate efficiently, both on the floor and behind the scenes. You will develop and maintain relationships across the business, with your customers and with community partners., • Partner with the Store Manager to generate innovative and engaging marketing ideas., • Take ownership over stock management and executing visual merchandising guidelines, contributing towards and delivering on store KPIs., • As the product expert and knowledgeable trainer, you will educate your team and advise customers., • Focus on fostering a supportive, productive and inclusive environment that promotes teamwork and accountability., • Support the store management team in all aspects of running the store including opening and closing the store, cash-handling, stock control, merchandising and maintaining a clean and well-presented store, at all times., • Creating amazing experiences for our customers through offering authentic customer service that will leave a lasting impression., • Maintain compliance with company policies including health and safety regulations., • Take ownership over stock management and executing visual merchandising guidelines, contributing towards and delivering on store KPIs. Knowledge, Skills, and Abilities Required • Previous experience working in a fast-paced, customer-facing environment, • Experience working in a customer-facing role. Leadership or supervisory experience is preferred, but not essential, • Flexible and adaptable, you are comfortable working in a fast-paced environment, • Flexible schedule and availability to work mornings, evenings, weekends and holidays, • Passion for our brands and brand lifestyles, • Self-starter and ambitious – you are motivated to achieve and exceed store targets for your team and your store, • Ability to work under pressure and manage multiple tasks at once

A leading retail company in Cannock is seeking customer-focused individuals for a fast-paced hot food service role.You will serve customers, engage with them to understand their needs, and ensure a clean and stocked environment.The ideal candidate is adaptable, has strong communication skills, and i

A leading UK technology retailer is seeking a Retail Sales Colleague in Cannock Wood.This role involves providing exceptional customer service, supporting sales, and contributing to store operations.Ideal candidates should be approachable, eager to learn, and capable of achieving personal sales targ

A prominent retail company in the UK is seeking a Stock Team Member to ensure timely stock processing and exceptional customer service.

You'll be crucial in processing stock and delivering exceptional customer service while maintaining store standards. A well-known UK retail company is seeking a Part-time Stock Team Member in Solihull.

A leading retail company in York is looking for a Customer Service Assistant to deliver exceptional service, maintain store operations, and support various customer needs. This role involves interacting directly with customers, stocking shelves, and ensuring a welcoming atmosphere. Applicants should

The role involves providing excellent customer service, maintaining shop standards, and contributing to sales and fundraising efforts. Candidates should have a passion for retail, great communication skills, and the ability to work well within a team environment. A leading charity organization in Fa

A leading retail company in the UK is looking for Retail Assistants to provide great customer service in a busy store environment. The ideal candidate should have excellent communication skills, a passion for customer service, and enjoy working in a team. You’ll be the face of the company and keep

The role involves ensuring the safety of staff and customers, deterring shoplifters, and providing customer service in a fast-paced retail environment. A security service provider is looking for a Retail Security Officer in Kensington, London. Suitable applicants should have prior retail experience

Outstanding customer service skills and the ability to engage all customers. Working in our retail teams, you’ll enhance Betfred customers’ experiences every single day. A recognition scheme to earn and convert points to spend with over 700 retailers.

A leading food wholesaler in the UK is seeking part-time team members who are passionate about excellent customer service. The role involves assisting customers efficiently, ensuring shelves are stocked, and accurately handling deliveries. Ideal candidates should have a can-do attitude and ideally s

A major High Street brand in the UK is seeking a dedicated Retail Supervisor. This full-time role offers the opportunity to maintain quality operations and lead a team while ensuring customer satisfaction.

A leading UK retailer is seeking enthusiastic individuals with a knack for customer service to join their team. Join a dynamic company focused on motoring services and cycling products. You will provide exceptional customer experience and learn to demonstrate various products.

This role involves enhancing customer experiences, managing customer bets, and ensuring compliance with policies. Candidates should possess excellent customer service skills and a passion for sports and gaming.

A leading grocery retailer in Greater London is seeking a Customer Assistant who enjoys a dynamic work environment. Ideal candidates will have strong customer service skills and the flexibility to work various shifts. Responsibilities include assisting customers, managing deliveries, and keeping the

A leading supplier of DIY products in London seeks a Retail Assistant to provide excellent customer service. You’ll be an integral part of the team, ensuring customers receive the best support.

A retail store in Waverley is seeking a Customer Service Assistant to join its team. Responsibilities include providing excellent customer service, processing payments, stocking shelves, and maintaining store cleanliness.

Customer Service Representative & Retail Support. You’ll be the first point of contact for customers and stockists, providing exceptional service and accurate information while also supporting retail sales and marketing activities. Love skincare? Thrive in a fast‑paced, people‑focused environm

A leading retail chain in the United Kingdom is looking for a Customer Service Assistant. In this role, you will be pivotal in providing exceptional service, assisting in various store functions, and contributing to a welcoming environment.

A leading retail group is seeking a Casual Retail Assistant for their Arndale store. You will deliver friendly customer service, assist with sales, and support daily store operations while maintaining a fun and organized environment. The ideal candidate is energetic, reliable, and a team player who

A retail convenience business is seeking a Customer Service Assistant in York. The role involves providing exceptional customer service, stocking shelves, and maintaining store safety. As a subsidiary of a major company, this position offers a dynamic workplace with a commitment to community service

Ideal candidates should have a passion for customer service and a willingness to learn about the optical industry. A retail position at Boots Opticians in York and North Yorkshire is available for a Retail Assistant. You will interact with customers, assisting them in selecting eyewear and participa

The ideal candidate will excel in customer service, working efficiently in all store areas while ensuring a clean and organized environment. A leading retail company in Greater London is seeking a Team Member to assist in locating, packing, and processing stock.

A leading retail chain in Walsall is seeking a Customer Service Assistant to enhance store operations. The role includes providing outstanding customer service, stocking shelves, and managing transactions in a fast-paced environment. Ideal candidates should have a passion for helping customers, an a

A leading optics company is seeking a Customer Service Apprentice in Hemel Hempstead. This apprenticeship offers a year of full-time work while gaining vital skills in customer service within a supportive team. Ideal for those passionate about retail, the role includes competitive pay and various em

A leading grocery retailer is seeking a Customer Assistant in Torridge District, UK. The role involves providing excellent customer service, working with deliveries, and maintaining store displays. Ideal candidates will have experience in fast-paced environments and possess strong customer service s

A luxury retailer in the United Kingdom is seeking a customer service representative to handle customer enquiries and resolve issues effectively. The ideal candidate should have previous experience in customer service and demonstrate strong attention to detail.

We are looking for a Retail Customer Service Associate to join our team to train AI models.

Outstanding customer service skills and the ability to engage all customers. Working in our retail teams, you’ll enhance Betfred customers’ experiences every single day. From our gaming machines to our sports offering, you will need to be on the ball when it comes to our products and services.

A leading food wholesaler in the UK is seeking a part-time team member to deliver excellent customer service in a fast-paced environment. Responsibilities include assisting customers, keeping shelves stocked, and ensuring a positive experience. Ideal candidates should have a can-do attitude and prev

Retail Customer Service Associate – $20+/hr | Remote (UK). Retail Customer Service Associate.

This role emphasizes delivering excellent customer service in a dynamic and fast-paced environment. A leading retail company in North Weald Bassett is looking for enthusiastic individuals to join their team. Key responsibilities include assisting customers swiftly and ensuring shelves are well-stock

Albans is seeking a Customer Service Representative to manage accounts and liaise with customers.

A local retail chain in North Kesteven is looking for a Customer Service Assistant to enhance customer satisfaction and store operations. This role involves providing excellent service, stocking shelves, and processing payments in a busy retail environment. The ideal candidate will demonstrate a pas

A prominent retail chain in York is seeking a Customer Service Assistant to enhance customer satisfaction in a dynamic retail environment. Key responsibilities include providing excellent service, stocking shelves, processing payments, and ensuring safety protocols. Candidates should be passionate a

You will provide excellent customer service and engage with customers to understand their needs. A leading retailer of motoring and cycling products in Greater Lincolnshire seeks a part-time retail colleague. Ideal candidates have previous retail experience or customer-focused sales background.

Previous customer service experience, ideally within retail, fashion, or e-commerce. We work with a fashion business who are seeking a Temporary Customer Service Assistant to join its customer support team. This role will involve handling customer enquiries, ensuring a high standard of service, and

A leading retail chain in the United Kingdom is looking for a Customer Service Assistant. This role involves providing exceptional service, maintaining the store's appearance, and working closely with the community. The ideal candidate will have strong communication skills, a passion for helping cus

We're recruiting an experienced Catering Supervisor who is passionate about exceptional food and world-class customer service, and who can confidently oversee all Compass Group UK&I catering and service operations for Chartwells on a part time basis, contracted to 25 hours per week. Supervising our

Senior Insolvency Administrator - Central Birmingham - Growing Advisory Firm - Hybrid working.A great opportunity for an experienced insolvency professional to join a growing, supportive team and manage a varied caseload while contributing to wider business initiatives.You will work for a growing ad

Aspire People Limited provides services as an Education Agency and an Education Employment Business.

Housing Administrator in Stafford.Hays are currently recruiting for an experienced Housing Administrator based in Stafford for a temporary contract expected to last around 6 weeks.The working hours are 9am–3pm Monday to Friday.Housing Administrator – Key Duties.Answer and direct incoming phone c

We pride ourselves on our exceptional service to our candidates and are proudly an Equal Opportunities Employer.

Our client is looking for a temporary Administrator to start asap.The role has the potential to become permanent.Maintain and update records within various management information systems.General team administrative duties as required.Maintain office systems in an orderly manner.The role is mostly re

Join Our Team as a Cover Supervisor – Cannock & Burntwood.Do you enjoy working with young people and making a positive difference in their day? Are you looking for flexible work that fits around you, while building experience in schools?.This is a fantastic opportunity for graduates, aspiring