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Customer Insight Analyst – Hakim Group Location: Darwen (3 days per week in the office - BB3 1AE) Joining the Hakim Group means becoming part of a close-knit family of independent optical practices across the UK and Ireland. A career here offers empowerment, innovation, and support in a community of passionate professionals. As Hakim Group expands, we’re investing in understanding our patients better. We’re looking for an experienced Customer Insight Analyst to analyse data from CRM, POS, digital platforms, and surveys, turning complex information into clear insights. You’ll uncover behavioural trends, enhance segmentation strategies, and drive retention and conversion. You’ll also analyse satisfaction and advocacy data, using sentiment and key driver analysis to pinpoint areas for improvement. Roles & Responsibilities • Analyse patient and customer data across CRM, POS, digital platforms, and survey responses to identify behavioural trends and growth opportunities., • Design and interpret customer satisfaction and advocacy surveys, applying sentiment analysis and key driver modelling to surface actionable insights, • Build dashboards and reporting frameworks linking Recall performance, satisfaction scores, and repeat purchase behaviour to commercial KPIs, • Act as the key liaison between marketing teams and technical partners throughout the design and build of a new Customer Data Warehouse, • Support campaign targeting and personalisation through cohort analysis and predictive modelling., • Maintain retention dashboards to track CLTV, recall conversion, repeat purchases, and churn risk., • Collaborate with Marketing, Operations, Product, and Practice teams to inform lifecycle communications and service improvements, • Lead pre/post campaign analysis and contribute to the testing roadmap to steer optimisation priorities, • Translate complex data into clear, executive-ready insights for internal stakeholders and partner briefings, • Ensure compliance with GDPR and healthcare data governance standards. The Ideal Candidate We’re looking for a commercially minded analyst who blends technical expertise with strategic thinking: • Proven experience at a strategic level in customer insight, CRM analytics, or marketing analytics (ideally in healthcare, D2C, optical retail, or service sectors)., • Strong skills in SQL and Python, with experience using Power BI, Tableau, or similar visualisation tools and experience working with data warehousing environments, • Deep understanding of segmentation, lifecycle mapping, and campaign performance measurement., • Experience with CRM channel data (DM, SMS, Email) and MarTech ecosystems., • Confident designing and interpreting surveys, including sentiment and key driver analysis., • Ability to transform complex data into clear, actionable insights and strategic recommendations., • Experience building dashboards and managing reporting cycles independently., • Familiarity with demographic profiling tools like Mosaic or NSPL is a plus., • Strong knowledge of GDPR and data protection protocols. Please note: Applicants must have the right to work in the UK. Unfortunately, we are unable to offer visa sponsorship for this role.

Case Management Developer/Partner for Windows IT Team Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap. Location: Gordon House Hours: Full-time, 36.25 hours per week The Role Forbes Solicitors are seeking a Case Management Developer to join our IT team. This exciting opportunity allows you to work in a supportive environment while designing and enhancing workflows, automating processes, and delivering smart tools that help legal teams work efficiently. Key Responsibilities Design and enhance case management workflows and integrations (P4W and future systems). Automate processes and build smart tools to improve legal team efficiency. Translate business requirements into robust technical solutions. Deliver operational reports using Excel, SQL, and Power BI. Lead full lifecycle development from requirements to implementation. Collaborate with stakeholders to identify and implement workflow improvements. Support UAT, training, and provide expert user support. Maintain documentation and follow change-control standards. About You We are looking for people that can demonstrate the following: Essential: Good understanding of data integrations and ETL processes. Knowledge of legal case/matter lifecycle management. Excellent attention to detail and communication skills, able to translate technical language for non-technical audiences. Confident using multiple IT systems, Microsoft Office, and relevant software. Skilled at prioritising tasks and managing projects from concept to delivery. Aligns with the firms values and thrives in a collaborative environment. Desirable: • Experience with scripting (Python, SQL), reporting tools (Power BI), and workflow development., • Familiarity with legal case management systems (e.g., P4W, Proclaim). The Firm Forbes Solicitors is a Legal 500 Top Tier and Chambers Leading Firm with offices across the North. We are proud Investors in People UK Employer of the Year: Silver (250+), committed to collaboration, growth, and delivering practical, results-driven legal services. Benefits 33 days annual leave, including bank holidays, increasing with length of service. Annual leave purchase scheme (Subject to T&Cs). Enhanced family friendly policies and pay for Maternity, Paternity and Adoption. Enhanced sick pay. Celebration and Volunteer leave. Ongoing professional development and progression opportunities. Profit share scheme. Additional long service awards. Subsidised tuck shops. Staff discount on Firm services. Health care benefits (Health Cash Back Plan and Mental Health Counselling Services). BUPA (Solicitor positions only, for self, not dependents). Retail and gym membership discounts. Recruitment and legal department referrals (Subject to T&Cs). Annual Events. Forbes is an equal opportunities and disability-confident employer, accredited by Investors in People and ISO 9001 quality management systems. xrnqpay We are committed to equal opportunities in employment, service provision, and supplier engagement, and strive to maintain a workforce that reflects the local community.

The candidate will manage teams and client interactions, showcasing strong design and technical abilities while working on luxury retail projects.

The candidate should have over 5 years of relevant experience working in retail design, strong project management abilities, and excellent communication skills. A creative studio in London is seeking a Freelance Senior Project Manager to oversee design projects while ensuring high customer service s

Retail Designer, Junior Retail Designer. Creative supplier, Design agencies, storage facilities contractors, installers, retailers, VM teams. Architectural background or designer with retail application.

You will be responsible for driving the design process, with a strong emphasis on retail design and a proficiency in Revit. A creative design studio based in central London is looking for a Project Architect to lead various exciting retail interiors and architectural projects.

The ideal candidate will have retail design experience and strong technical skills in Revit. A leading design studio in Greater London is seeking a Project Architect to drive current projects and collaborate on exciting pipeline projects for 2026.

A design and manufacturing studio in the United Kingdom is seeking a Midweight Design Engineer. The ideal candidate will be fluent in Solidworks and possess experience in retail environments, working on diverse projects ranging from tech to fashion and food. Understanding the technical build of desi

An established design agency with a host of high profile brands and retailers within their portfolio, this creative agency offer retail design services, branded environments, strategy and graphics for their loyal client base. Creative 3D Designer - Retail Design Agency. Wonderful creative opportunit

A leading retail company in Nottingham seeks a candidate to join their In-Store Creative Design team. Successful candidates should possess strong communication skills, experience with design processes, and a proactive attitude toward retail trends. The role focuses on creating engaging retail enviro

A design and build retail studio is seeking a Design Engineer with expertise in Solidworks. This role involves working on diverse projects in tech, fashion, and food retail across various regions. Candidates should have a background in Industrial or Product design and be prepared for hybrid working

A Design and Build Retail studio and manufacturer who design interesting Retail Displays, Pop-ups, POS stands etc, and build and manufacture them are after a Design Engineer at Midweight level to add to their team. For this role you must be fluent in Solidworks, as well as having some experience dea

Our client is after a Retail Category Manager to maximise sales and profitability for both sets of clients on the Retail and Manufacturer based side of things, whereby you'll be providing indepth knowledge of the consumer as a shopper.

A leading retail company is seeking an In-Store Creative Design Manager to enhance customer experiences through innovative retail environments. The ideal candidate has a solid background in retail design, excellent communication skills, and proven project management abilities. You will manage design

A luxury cosmetics brand is seeking a Head of Retail Design to oversee the creation and implementation of store counters in the UK and Ireland. The ideal candidate will have over 12 years of store design experience, an architectural background, and be a strong communicator. Responsibilities include

You will be responsible for designing and building innovative retail displays and pop-ups. A design consultancy in the United Kingdom is seeking a Midweight Design Engineer to join their dynamic team. The ideal candidate should be fluent in Solidworks and have experience in retail environments.

A retail company is seeking a reliable and customer-oriented Part-Time Retail Assistant for their store operations in Greater London. This role offers flexible hours, ideal for students or individuals looking for part-time retail work.

A creative agency in London seeks a Design Director to lead and inspire creative teams on projects for top retail clients. Candidates should have strong creative skills, experience managing designers, and the ability to juggle multiple projects.

The role involves leading store design projects, translating brand vision into retail spaces, and managing design processes alongside a creative team. The ideal candidate will have a background in Architecture or Interior Design, with experience in retail design and tools like Sketchup and Vectorwor

The Design Showroom Ltd are seeking a polished and experienced to lead our showroom with confidence, creativity, and refined sales leadership. This role is ideal for a professional who understands the art of luxury service, values design excellence, and thrives in a high-touch, relationship-driven e

Retail Senior Architect / Store Design Manager - London (Fixed-Term). Retail Senior Architect / Store Design Manager - London (Fixed-Term). As a Senior Architect / Store Design Manager for Hackett and Façonnable, you will oversee the architectural and experiential design strategy for the global sto

We are looking for a reliable and customer-oriented Part-Time Retail Assistant to support our daily store operations. This role is ideal for students or individuals looking for flexible retail work in a dynamic and fast-paced environment. Prior retail experience is a plus, but not required.

A leading design-led supplier in the UK is looking for a Senior Account Manager to manage key accounts and open a showroom. The successful candidate will have a proven UK retail network, strong negotiation skills, and the ability to develop new business. You will work closely with designers and trav

Maintain retailer specification databases and provide engineering input into creative and design teams. Lead the adaptation of global fixture designs for regional requirements, especially across India and APAC. Apply design for manufacture (DFM) principles to ensure solutions are cost-effective, fea

A creative agency in the United Kingdom is seeking a Creative Project Manager with experience in Retail Design and Visual Merchandising.

A leading luxury shopping destination is seeking a Senior Retail Development Manager to oversee the design and delivery of retail fit-out projects.

We're looking for a creative, detail‑oriented Marketing & Design Specialist who enjoys bringing ideas to life through thoughtful design, clear messaging, and well‑executed campaigns. Design and produce a wide range of marketing materials, including brochures, invitations, one‑pagers, pitch dec

If you're passionate about design and eager to take the next step in your career, this role is perfect for you. An exciting opportunity has arisen to join a forward-thinking company as a Design Engineer.

An established design agency with a host of high profile brands and retailers within their portfolio, this creative agency offer retail design services, branded environments, strategy and graphics for their loyal client base. We are open to speaking to newly qualified Design Graduates as well as tho

A leading retail pharmacy in the UK seeks a creative designer to enhance in-store experiences through engaging design solutions. The ideal candidate has excellent communication skills and a passion for retail design, ensuring customer needs are met while fostering creativity and innovation. You will

A leading recruitment firm is seeking a skilled individual to oversee the design and project coordination in retail interiors. With 5+ years of experience, proficiency in design software, and a strong ability to work in a fast-paced environment, you will contribute to creating engaging commercial sp

This newly created role entails leading a team of UX & Digital designers to enhance customer experiences and drive conversion. The ideal candidate will have leadership experience in retail, proven team management skills, and familiarity with Adobe Experience Manager. A recruitment agency is looking

We’re on the hunt for a Sportswear Apparel Designer with proven garment design expertise to join our tight‑knit, high‑performing creative team. Work across multiple brands, balancing on‑field performance wear with commercial collections for global retail. A proactive, hands‑on approach —

A leading health and beauty retailer in the UK is seeking an In-Store Creative Design Manager to enhance customer experiences through engaging and functional retail environments. The ideal candidate will have proven retail design experience and be able to translate brand strategies into impactful ph

An established design agency with a host of high profile brands and retailers within their portfolio, this creative agency offer retail design services, branded environments, strategy and graphics for their loyal client base. We are open to speaking to newly qualified Design Graduates as well as tho

An established design agency with a host of high profile brands and retailers within their portfolio, this creative agency offer retail design services, branded environments, strategy and graphics for their loyal client base. Creative 3D Designer - Retail Design Agency. Wonderful creative opportunit