Customer Success Advisor (Instructor Support)
1 day ago
Harrogate
£26,500 – £28,000 per year | Full-time | Permanent Location: Ripon – office based (commutable from Harrogate, York, Thirsk, Northallerton) Monday to Friday | No weekends | No evenings Please note this is NOT a sales role There is no cold calling, no commission, and no sales targets. About the Role We’re recruiting a Customer Success–focused Relationship Manager to join the Head Office team at Bill Plant Driving School, one of the UK’s largest and most trusted driving tuition providers. This is a relationship-led, customer support role focused on onboarding, coaching, and ongoing account management for our network of self-employed driving instructors. You’ll help instructors grow their businesses, solve problems, and deliver great experiences to learners — supported by a friendly, collaborative team. What You’ll Be Doing In this Customer Success / Relationship Management role, you will: • Build long-term relationships with driving instructors, • Provide customer support and business guidance via regular calls, • Support instructor onboarding during their first 6 months, • Coach instructors on planning, growth, and pupil supply, • Resolve queries with empathy and professionalism, • Work closely with marketing, training, accounts, and vehicle teams, • Keep accurate records using CRM systems and Outlook This role suits someone who enjoys helping people succeed, not selling to them. Skills & Experience We’re open to different backgrounds. Experience may include: • Customer Success or Customer Support, • Relationship Management or Account Management (non-sales), • Client Onboarding or Member Support, • Business Support or Coaching, • CRM systems and Microsoft Outlook, • Stakeholder management and problem solving Who This Role Is Ideal For This role is particularly well suited to people from: • Customer support or customer success roles, • Hospitality or retail management, • Call centre senior advisor or team leader roles, • Education, training, or membership organisations If you’re organised, positive, resilient, and enjoy building relationships, you’ll thrive here. What You’ll Get • Permanent, full-time role, • Monday to Friday working hours, • Free on-site parking and cycle-to-work scheme, • Supportive team culture and regular company events, • Full training and clear progression opportunities This is a long-term career opportunity, not just a job. About Bill Plant Driving School Bill Plant Driving School supports thousands of driving instructors across the UK. Our Head Office team plays a key role in helping instructors succeed through high-quality support, training, and relationship management. Apply Now If you’re looking for a stable, people-focused Customer Success role where you can make a genuine difference every day, we’d love to hear from you. Please send your CV to #J-18808-Ljbffr