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AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward. WHAT YOU’LL DO The Human Resources Manager position will oversee the strategic and administrative function of the company’s human resources onboarding strategies and procedures. The role will work with the Human Resource Director to identify policies and strategies that promote, cultivate, and reward an actively engaged workforce. • Proficiently develops, recommends, implements, and administers human resources policies and procedures for the onboarding team; ensures the preparation and maintenance of these guidelines., • Efficiently plans, organizes, and exercises control over all activities within the Human Resources Onboarding department; actively participates in developing departmental goals, objectives, and systems., • Collaborates closely with the Human Resource Director, providing valuable insights and direction regarding ongoing initiatives., • Assists in the development and delivery of engaging new hire presentations., • To oversee and lead on all Employee Relations issues; to advise, coach and support leaders and managers as a subject matter expert in all HR matters, • Have ownership of a number of Key Projects to support the delivery of the UK&I HR priorities, • Work with the Recruitment Manager to promote the company, build its employer brand and ensure its visibility, to potential employees and business partners., • Work with the leaders and managers in the business to embed performance management and help build high performing teams., • Work to create a Values driven culture by regularly communicating and embedding the AVI-SPL Values., • Lead on the AVI-SPL reward and recognition Schemes., • Continually work towards improving all HR KPIs., • Identify disputes and areas of dissatisfaction before they become a problem and seek to resolve them to a satisfactory conclusion., • Ensure all key HR and People processes are implemented and embedded successfully throughout the business including, induction, probation, Annual performance reviews. WHAT WE’RE LOOKING FOR Must-Haves: • Expertise in Human Resources, demonstrating a strong understanding of HR processes and practices., • Proven ability to effectively manage complex Employee Relations., • Successful management experience, effectively leading teams and driving organizational growth., • Strong presentation skills, capable of effectively communicating ideas and information to diverse audiences., • Experience in managing system and software changes, ensuring seamless transitions and efficiency across different regions., • Exceptional oral and written communication skills, capable of conveying ideas clearly and concisely., • Demonstrates excellent interpersonal skills, fostering positive relationships with colleagues and stakeholders., • Possesses a comprehensive understanding of various employment laws and practices., • Exhibits a high level of confidentiality and integrity, ensuring sensitive information is handled with utmost care., • Displays outstanding organizational abilities, adept at efficiently managing multiple tasks and priorities., • Proficient problem-solving skills, with the ability to identify and resolve issues promptly., • Skilled in gathering and analysing information effectively, facilitating informed decision-making., • Maintains a professional demeanour and excels in interpersonal interactions with office personnel, vendors, management, and others., • Personal integrity and ability to motivate and inspire others, • Proven ability to influence, persuade and gain support for ideas, plans and initiatives, • Determination and drive to succeed, • Sets and delivers high standards., • Energetic and dynamic individual who enjoys interacting with others., • Inquisitive mind who is always seeking to make things even better., • Passionate about the business and staff that enthuses everyone, • Prepared to get in at the ground level and be able to turn situations around, • Demonstrates determination and tenacity in achieving results especially in the face of adversity, • A “can do” approach to everything. Why Work for AVI-SPL? At AVI-SPL, we are global leaders in universal communications, and we ensure that our work environment reflects our industry-leading status. We treat all our employees as individuals and offer clear goals and career paths to maximize your potential. Along with this, we offer: Company Benefits: • Company Culture: Enjoy a dynamic and engaging work environment., • Health & Wellbeing: Access private healthcare and dental, employee assistance programs, and mental health support., • Work-Life Balance: Flexible working policy, increased holiday with service, and work-from-home options., • Learning & Development: Access to online learning resources and AVIXA membership for industry education., • Employee Discounts: Discounts via an online retail platform and through our recognized partners., • Additional Perks: Cycle-to-work scheme, Season ticket loans and Generous referral scheme. MORE ABOUT US AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability status, or membership in any other group protected by local law.

AVI-SPL is a digital enablement solutions provider that transforms how people and technology connect to elevate experiences, create new value, and enable organisations to thrive and grow. We are the largest provider of collaboration technology solutions, including our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a strong team and that an inclusive and diverse workplace moves us all forward. WHAT YOU’LL DO In this maternity cover role, you will be joining a great team and contributing to a wide array of projects. Primarily, you will be responsible for acting as the point of contact for tracking, monitoring, and processing post-sale service contracts. This role is expected to run until April 2027. Day-to-Day Responsibilities: • Calculate new service contract pricing and prepare client-facing proposal documents., • Track and quote renewals of existing maintenance support contracts and provide client-facing proposal documents., • Update and maintain various tracking reports and corresponding client folders with relevant information., • Monitor emails for new installation project requests or support uplift pricing requests, where required., • Monitor emails for service support contract compliance., • Liaise with Account Managers to follow up on quotes issued., • Track and report on quote status., • Liaise with the Global Helpdesk team and Service Managers regarding service contract-related pricing and queries., • Work closely with a global team of service contract co-ordinators, where required, to support global service contract management. WHAT WE’RE LOOKING FOR Must-Haves: • Ability to take ownership of tasks and see them through to completion., • Proficient in Microsoft Office (Word, Excel, Outlook)., • Self-starter capable of working independently and meeting deadlines., • Excellent communication and interpersonal skills, both verbal and written., • Ability to balance multiple tasks with changing priorities., • Minimum of a high school diploma or equivalent., • Minimum 2–3 years’ experience in a similar service contract support role (preferred)., • Experience utilising company intranet systems and CRM platforms; Salesforce experience is a plus. Physical Requirements: The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. • This position regularly requires employees to sit, walk, and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment Why work for AVI-SPL (what’s in it for you) As we have already mentioned, AVI-SPL are the global leaders when it comes to universal communications, and we make sure our work environment matches our status. The business treats all their employees as individuals and makes sure we all have definitive goals and career paths to help us maximize their ability. Along with this we also offer: • Private Healthcare with Vitality, • Access to Employee Assistance and Wellbeing Support, • Mental Health Support through the above, • Access to discounted Gym memberships, • Increased holiday with service, • Access to numerous online learning resources, • AVIXA membership for industry learning, • Access to online retail discount platform, • Discounted products through our recognised partners, • Cycle to work scheme, • Season ticket loans, • Generous Referral scheme So, if you are feeling undervalued, stuck in a rut or just looking at furthering your career, apply today. Our commitment to diversity is simple: we provide connection, opportunity, and a voice to everyone, from every background. WE Thrive Together: WE appreciate the visible and invisible qualities that make you who you are. Our diversity makes us better humans and better employees and makes AVI-SPL a better business. AVI-SPL is an Equal Opportunities Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, pregnancy, sexual orientation, gender identity, nationality, age or disability status.

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