2nd Line IT Service Desk Site Engineer
21 days ago
Huddersfield
Empowering Every Learner, Inspiring Every Day Job Title:\n 2nd Line IT Service Desk Site Engineer Location:\n Huddersfield Grammar, Luck Lane, Huddersfield, HD1 4QX Salary:\n £17,500 per annum Hours:\n 18.75 hours per week | Monday to Friday Contract:\n Permanent | 52 weeks Start:\n October 2026 \n Note: UK applicants only. This role does not offer sponsorship. Role Purpose\n Are you ready to take your IT skills to the next level? We're on the lookout for a 2nd Line IT Service Desk Site Engineer to join our vibrant IT team! In this role, you'll provide expert technical support in a busy and dynamic environment, primarily based in Huddersfield. Your mission? To ensure that our systems, devices, networks, and cloud services run smoothly, helping your colleagues stay connected and productive every day. \n As a key player in our IT team, you'll tackle complex technical issues, support users both onsite and remotely, and serve as an escalation point for our wider support team. Collaborating closely with your IT colleagues, you'll enhance services, implement new technologies, and contribute to projects that elevate the user experience. What You Will Be Doing\n\n • Resolve 2nd line IT incidents, service requests, and technical issues.\n, • Act as an escalation point for Service Desk Engineers and support sites across the organization.\n, • Manage user accounts, permissions, and access across Active Directory, Microsoft 365, Azure AD, and Google Workspace.\n, • Support server, network, cloud, telephony, and cyber security environments.\n, • Configure and deploy laptops, tablets, mobile devices, printers, and other hardware.\n, • Manage devices through Microsoft Intune and/or Jamf.\n, • Investigate recurring issues, identify root causes, and contribute to service improvements.\n, • Assist with IT projects, technology rollouts, and maintenance of technical documentation.\nWhat You Will Bring\n\n, • Experience in a 2nd Line IT Support, Service Desk, or IT Engineer role.\n, • Strong knowledge of Windows Server, Active Directory, Microsoft 365, Azure AD, and Google Workspace.\n, • Experience supporting cloud technologies, hardware, software, and user devices.\n, • Understanding of networking technologies including Cisco Meraki, LAN/WAN, and web filtering.\n, • Experience with Microsoft Intune and/or Jamf device management.\n, • Knowledge of IT security, cyber security best practices, and compliance requirements.\n, • Strong troubleshooting, problem-solving, and organizational skills.\n, • Excellent communication skills with a customer-focused approach.\nAbout Blenheim Schools\n Blenheim Schools is a growing family of innovative, high-quality independent schools dedicated to enabling outstanding futures for every pupil. Our ethos revolves around understanding each child, their talents, character, and aspirations, providing a personalized and ambitious education that helps every child thrive. \n We deliver a broad, enriching curriculum supported by tailored teaching and exceptional pastoral care. We celebrate individuality, nurture confidence, and champion every learner so they can discover their strengths and achieve their potential. \n Joining Blenheim Schools means becoming part of a collaborative, forward-thinking community that values creativity, inclusion, and professional growth. Our teams share a belief in the transformative power of education and are committed to delivering outstanding experiences for pupils and families. \n We are proud to be part of Outcomes First Group, which was officially certified as a Great Place to Work® for the sixth consecutive year in 2025. How to Apply\n Ready to make a difference? Complete your application before the closing date! \n We reserve the right to close the vacancy early if we receive a high volume of suitable applications. \n Outcomes First Group is committed to a fair, thorough, and efficient recruitment process in line with Keeping Children Safe in Education. While we aim to keep applicants informed throughout, we do not accept liability for any loss of earnings or other associated costs incurred by applicants due to delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.
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