Customer Service Manager – Post Office & Retail Supermarket
2 months ago
£33000–£39000 yearly
Full-time
Harrow
Key Responsibilities:
Team Supervision & Training: Recruit, train, and manage customer service staff in both the post office and retail sections. Foster a customer-first environment to maintain high standards of service.
Customer Service Excellence: Ensure all customers experience friendly, accurate, and efficient service from greeting to checkout. Address escalated inquiries and customer concerns with professionalism and empathy.
Operational Management:
Post Office: Oversee mail and package processing, ensuring accuracy and compliance with postal guidelines. Training will be provided on all post office procedures.
Retail Supermarket: Supervise cashier operations, merchandising, and inventory levels, ensuring the store is organized, stocked, and visually appealing.
Sales & Customer Retention: Develop strategies to enhance customer satisfaction, loyalty, and retention. Identify opportunities for upselling and promoting additional products and services.
Process Optimization: Identify and implement improvements in customer service processes across both post office and retail functions, focusing on efficiency and reducing wait times.
Safety & Compliance: Ensure adherence to company policies and regulatory requirements, including cash handling, security protocols, and health and safety standards.
Reporting & Analytics: Monitor and report on customer service performance, analyzing data to identify trends and inform decision-making.
Qualifications:
Experience: 2-4+ years in a management or supervisory role in customer service, ideally within a retail or related field. (No prior post office experience is required; full training will be provided.)
Education: High school diploma or equivalent (Bachelor’s degree in Business or related field is a plus).
Skills:
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Organized, detail-oriented, and efficient
Proficiency with point-of-sale (POS) systems and customer service technology
Conflict resolution and problem-solving capabilities
Personal Attributes:
Customer-focused and passionate about delivering high-quality service
Calm and professional under pressure, able to manage a busy environment
Adaptable and quick to learn new processes and procedures
Benefits:
Competitive salary
Employee discounts in-store
Health and wellness benefits
Paid time off and holidays
Opportunities for training and career development
About VY Trader LTD:
At VY Trader LTD, we are dedicated to enhancing your everyday life with a diverse range of quality products. Operating across multiple sectors, we’ve built a reputation for delivering value, convenience, and customer satisfaction. Whether you’re shopping for household essentials, premium stationery, or stylish homewares, we strive to offer you the very best in every category.
Equal Opportunity Employer
VY Trader LTD is an equal opportunity employer, committed to fostering an inclusive and welcoming workplace for all team members.
Application Instructions:
To apply, please submit your resume and a cover letter detailing your relevant management experience and interest in the role.
This description reflects the essence of VY Trader LTD, aligning with your brand’s commitment to quality and customer satisfaction across sectors.
Job Type: Full-time
Pay: £33,000.00-£39,000.00 per year
Benefits:
Company pension
Employee discount
Store discount
UK visa sponsorship
Schedule:
10 hour shift
12 hour shift
Every weekend
Flexitime
Weekend availability
Work Location: In person
Expected start date: 02/01/2025
