Buscar empleo: 113 ofertas de trabajo de site supervisor en Greenford (diciembre 2025)

Job duties and Responsibilities: • Serve as the main point of contact for clients regarding service delivery., • Handle client inquiries, complaints, and feedback professionally and promptly., • Build and maintain strong client relationships to encourage repeat business and, • referrals., • Ensure cleaning services are compliant with health and safety regulations., • Conduct regular client check-ins and service reviews., • Ensure cleaning standards meet or exceed client expectations and agreed service, • levels., • Coordinate with cleaning staffs and operatives to resolve issues., • Carry out site visits to inspect service quality and adherence to specifications., • Liaise with cleaning staff, supervisors, and operations managers to relay client needs., • Support the scheduling of cleaning teams to ensure service coverage., • Provide customer service training to cleaning operatives if necessary., • Investigate service complaints and coordinate effective resolution., • Keep accurate logs of client issues, actions taken, and follow-up steps., • Report significant service issues to senior management., • Prepare and deliver regular customer satisfaction reports., • Track service delivery KPIs and report on performance metrics., • Assist with contract renewals and upselling additional services., • Identify opportunities to expand services for existing clients. Skills, Experience and Qualifications: • Ability to handle complaints, service queries, and client concerns calmly and, • efficiently., • Ensuring service requests are accurately documented and fulfilled to client, • expectations., • Able to respond effectively to changing customer needs and support service, • expansions, • Excellent verbal and written communication skills, • Ability to interact professionally with domestic and corporate clients., • Proven experience in relevant role., • Knowledge of health & safety regulations in retail., • A relevant bachelor’s or Master’s degree or diploma., • Familiarity with customer satisfaction tracking tools and quality assurance processes.

Duties & Responsibilities: • Oversee day-to-day running of the office, ensuring a safe, organised, and efficient working environment., • Manage office supplies, equipments and maintenance contracts., • Identify areas for improving workflow efficiency and administrative processes., • Develop and implement systems to support operational productivity., • Coordinate office schedules, staff calendars, meeting rooms, and travel arrangements., • Maintain training logs for site operatives., • Ensure meeting rooms, communal areas, and workstation setups are organised and compliant., • Supervise administrative staff, assigning tasks and monitoring performance., • Raise and process purchase orders, supplier invoices, and delivery notes., • Assist with cost tracking, petty cash, expenses, and month-end reporting., • Serve as a key point of contact for clients, suppliers, and subcontractors., • Draft emails, letters, and formal documentation on behalf of management., • Provide administrative support to directors, • Support on boarding processes for new staff, • Ensure adherence to GDPR, data security, health & safety, and company compliance standards. Qualifications, Skills & Experience: • Proven experience as an Office Manager, • Strong organisational, multitasking, and time-management abilities., • Experience managing budgets, procurement, and supplier relationships., • Strong written and verbal communication skills., • Understanding of health & safety, GDPR, and workplace compliance requirements., • Relevant master or bachelor degree.

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