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  • Supervisor
    Supervisor
    hace 4 días
    Jornada completa
    Birmingham

    The Vacancy Service & Repairs Supervisor (Liberty) We’re looking for an experienced Service & Repairs Supervisor to join Liberty’s growing team. If you have a strong technical background in gas servicing and reactive repairs, and you’re ready to lead, support and develop a team of field engineers, this role offers the perfect next step. 🔧 The Role As a Service & Repairs Supervisor, you will be responsible for the day‑to‑day management of engineers completing domestic gas servicing, repairs and heating‑related works across our social housing portfolio. Your focus will be ensuring that all activity is delivered safely, compliantly, efficiently and to Liberty’s quality standards, while supporting engineers with real‑time queries and technical issues. This role is hands‑on, field‑based and operational — ideal for someone with strong technical expertise who enjoys coaching teams, driving performance and ensuring a first‑class service for residents. 🛠️ Key Responsibilities • Day‑to‑day management of gas engineers delivering service, repair and maintenance works., • Sign off certification, audit servicing/repair works, and carry out engineer competency checks., • Act as first point of escalation for technical queries, diagnostics and onsite support., • Monitor engineer productivity, quality, performance, KPIs and first‑time‑fix rates., • Complete routine van stock inspections, PPE checks, vehicle inspections and asset checks., • Ensure full compliance with gas regulations, safety legislation and Liberty procedures., • Maintain accurate service records, certificates and compliance documentation., • Support engineers with materials, parts usage, and adherence to the one‑in/one‑out stock process., • Liaise with tenants to provide updates, resolve concerns and ensure positive service delivery., • Support training, onboarding and development of new and existing engineers., • Conduct toolbox talks, on‑site audits, in‑progress inspections and safety briefings., • Work collaboratively with the Service Delivery Manager to meet operational and customer targets. 🎓 Qualifications & Certificates Essential: • ACS Qualified: CCN1, CENWAT, CKR1, HTR1, CPA1., • Strong technical understanding of domestic gas servicing and repairs., • IOSH Certificate., • SSSTS or SMSTS., • Experience with air source heat pumps. 💡 What You’ll Bring • Proven experience supervising/leading engineering teams within service & repair., • Strong technical competency and confidence supporting engineers in the field., • Ability to assess quality, sign off work and uphold compliance standards., • Excellent communication skills when engaging with residents and engineers., • Strong organisational skills and attention to detail with certification and paperwork., • A proactive, customer‑focused approach with sound problem‑solving abilities. 🌟 Why Join Liberty? You’ll play a critical part in ensuring homes remain safe, compliant and well‑maintained. At Liberty, we value technical expertise, supportive leadership and a culture of continuous improvement. You’ll be joining a team that’s committed to delivering safe, smart and reliable services across our housing portfolio. 📩 Ready to Apply? If you’re a technically strong, people‑focused leader ready to guide a field team and make a meaningful impact for residents, we’d love to hear from you. Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting Work for Wates Wates is one of the UK’s leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises: Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.

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  • Self Employed External Sales £47k OTE
    Self Employed External Sales £47k OTE
    hace 30 días
    Jornada parcial
    Birmingham

    Role Summary We’re looking for a motivated sales person to win new contract business for washroom dispensers and consumables (e.g., toilet tissue, hand soap and related washroom supplies). You’ll cold call schools, offices, warehouses, public sector sites and other commercial premises, selling a straightforward “dispensers + ongoing supply contract” washroom solution. This is a self-employed, commission-only role (not direct employment) with a OTE of £47,000 You’ll work from home, travel to customer sites across mainland UK (excluding Ireland and Northern Ireland), and manage your own diary. Key Responsibilities New Business Development • Work through a supplied contact list and build a pipeline of qualified prospects, • Cold call (phone/email) to book appointments and generate new opportunities, • Visit sites to assess requirements (footfall, dispenser types, refill frequency, service expectations), • Present solutions and pricing in line with company guidelines and close supply contracts, • Follow up quotes, handle objections, and progress opportunities to signed agreement, • Maintain accurate notes and activity updates in the company call reports Account Management & After-Sales (You Own the Customer) • Once a customer is won, you become their Account Manager and primary point of contact, • Provide after-sales support, relationship management, and ongoing contract servicing, • Proactively check satisfaction, resolve issues, and ensure continuity of supply, • Identify upsell/cross-sell opportunities (additional sites, dispenser upgrades, increased usage), • Manage renewals and protect existing business Admin & Invoicing • Raise and/or input invoices into the company accounting system accurately and on time, • Ensure supporting information is correct (customer details, pricing, products, delivery details), • Liaise internally to resolve invoice queries, credits, or discrepancies Territory & Working Pattern • Mainland UK (England, Scotland, Wales) postcode areas can be agreed throughout the duration, • Home-based with regular travel to prospect/customer sites, • Part-time applicants welcome (days/hours flexible by agreement) What We’re Looking For • Confident telephone manner and resilience for cold calling / email marketing, • Strong organisation: can manage a pipeline and follow up consistently, • Comfortable with admin tasks, accuracy, and basic accounting/invoicing processes, • Fluent English reading and writing, • Strong IT skills (email, CRM, spreadsheets, and accounting software entry), • Full, clean UK driving licence and willingness to travel extensively, • Right to work in the UK Compensation & Expenses • Commission-only (uncapped) – paid on new contracts won (structure provided during onboarding), • Mileage expenses paid per mile for business travel (rate confirmed during onboarding), • This role is a self-employed contractor/agent arrangement; you’re responsible for your own tax/NIC and any required registrations. Equipment Provided • Company laptop and mobile phone, • Sales collateral, pricing tools, and onboarding/training, • Contact list supplied, plus guidance on target sectors and pitch

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