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Customer Support Specialist (Autonomous Vehicles) TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 65,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. As a Customer Support Specialist you will provide real-time guidance and support to customers and autonomous vehicles (AVs) in complex driving scenarios. As a fleet response team member, you can expect to assist autonomous vehicles in real-time. Responsibilities: • Passenger Support & Interaction: Serve as the frontline point of contact for passengers within the vehicle; providing calm, professional guidance during navigation events, addressing technical inquiries, and ensuring a world-class customer experience throughout the journey., • Navigational Assistance: Guide AVs through challenging situations, such as blocked streets, narrow lanes, and private driveways, ensuring efficient and safe navigation., • Decision Making: Collaborate with AVs to optimise driving paths, considering factors like lane closures and traffic conditions., • Safety Oversight: Monitor AV behaviour and intervene to prioritise safety and avoid potential hazards., • Human-Machine Interaction: Maintain effective communication with AVs to ensure seamless cooperation and timely responses., • Problem Solving: Adapt to dynamic road conditions and rapidly address unexpected challenges., • Continuous Learning: Contribute to the improvement of AV technology by analysing past performance and identifying opportunities for optimization., • Safety Compliance: Ensure adherence to all relevant safety regulations and certifications. Do you have what it takes to become a Customer Support Specialist? • De-escalation skills / experience, • Strong focus on safety and attention to detail, • Excellent problem-solving and decision-making skills, • Ability to work effectively in a fast-paced, ever-changing environment, • Strong customer service, de-escalation, communication and interpersonal skills with 2 years experience, • Adaptability to new technologies and processes, • Ability to self-correct and learn from previous mistakes, • Maintain safety compliance certifications, • Ability to stay focused and seated for multiple hours at a time, • Ability to multitask in dynamic situations, • Schedule flexibility to support a 24*7 operation including bank holidays Minimum Requirements • Pass a background check, drug test, and physical., • 999/ Emergency Telecommunications experience or similar - minimum of 1 year experience, • Valid drivers license with 3 years of driving experience and a clean driving record Benefits: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. • Private Medical Insurance (PMI) through BUPA, • Dental Insurance through BUPA, • Life Insurance through Canada Life, • Income Protection Insurance through Canada Life, • Pension Insurance through Aviva, • Be part of a pioneering team shaping the future of transportation, • Contribute to enhancing safety and efficiency on the roads, • Work in a collaborative and supportive environment, • 28 days paid time off, • Birthday Leave, • Referral Incentive Program What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. How We Partner To Protect You TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.

Customer Service Advisor Certain Advantage is hiring for a Customer Service Advisor for a fantastic client based in Manchester city centre. The role is on a permanent basis, with excellent benefits. £27,300 Start date Monday 30th March 2026 The Role: We’re looking for enthusiastic Customer Service Advisors to join a leading Financial Services client in Manchester city centre. This is a great opportunity for someone with a passion for customer service and enjoys building relationships with new customers every day. Key Responsibilities: • Handling a high volume of inbound calls, • Dealing with complex queries and complaints, • Building relationships with customers every day, • Taking ownership of each personal call or query, • Managing multiple tasks, • Able to provide the exceptional customer service to customers via phone, email, live chat, and social media Office based in Leeds city centre for first 6 months and then (2 days a week at home and 3 days in the office) hybrid model. once probation is passed. The role is 37.5 hours per week Monday to Friday. Shift patterns include 7.45am-4.15pm; 8.30am-5.00pm, 9.00am-5.30pm, 9.15am-5.45pm on a rotational basis. Successful applicants will be required to undergo a DBS and credit check. The individual We’re looking for people who have: • Strong ability to build rapport with customers across multiple communication channels., • Confident IT user, comfortable navigating a variety of internal systems., • Capable of working independently, making sound decisions, and escalating issues appropriately when required., • Skilled at multitasking, managing several systems and processing information efficiently while engaging with customers., • Eager to learn, develop, and continuously enhance skills., • Committed to delivering an outstanding customer experience via telephone, written communication, and social media platforms., • Able to provide accurate customer information, manage account access, respond to enquiries, and resolve complaints effectively., • Be customer- focused, • Excellent listening and communication skills, • Experience of working in a regulated environment ideally Financial Services but not essential., • Excellent attention to detail, • Resilience, • Ability to work in a fast-paced environment Working with Certain Advantage We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it. We work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT and Engineering. If this job isn’t for you, head to certainadvantage.co.uk and register for job alerts and career guidance tips.

Customer Service - Operations Team Leader Job Type: Permanent Location: 19 chapel Walks, Manchester City Centre Salary: 35k Annual Salary plus annual bonus & additional allowance for 24/7 shifts TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. Think of yourself as someone who will provide mentorship, guidance and career development to members of your team, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a Team Lead. As a Team Lead, you will: • Provide mentorship, guidance, and career development to members of your team., • Implement escalation channels in accordance with mutually agreed-upon procedures., • Lead a high-performing team through an exciting transition to build problem-solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions., • Establish team goals and work with direct reports on strategies for executing, measuring progress, and sharing results., • Identify actionable insights, suggest recommendations, and influence team strategy through effective communication. Essentials: • At least 2 years of prior relevant people management experience., • Strategic thinker with strong analytical and creative problem-solving skills., • Experience providing constructive criticism and implementing corrective action plans., • High-level understanding of customer confidentiality standards and also has a passion for the development of teammates. Also please see below further vacancy requirements: • UK passport holder or valid UK work permit, • Full Clean Driver’s license valid for 3+ years, • Ability to pass a Criminal background check & drug-alcohol test, • Availability to start on the 11th of March 2026, • Availability for 24/7 shifts (shifts not yet confirmed but you’ll be informed of the schedule a month in advance, • Availability to work from the office full time (Manchester M2 1HN), • The training period will be Mon - Fri (9 - 5) and unfortunately we’re unable to grant annual leave during this period to ensure the training course is completed on schedule for the team. Benefits: • Private Medical Insurance (PMI) through BUPA, • Dental through BUPA, • Life through Canada Life, • Income Protection through Canada Life, • Pension through Aviva Please apply below for consideration!

Deputy Manager - Gee Cross Are you a supervisor, duty or assistant manager looking for the next step in your career? If so, this could be the job for you! What's on offer? Up to 35,000 per year + Quarterly Bonus + Tips + some great benefits including: Discounts Platform, 24/7 access to GP online, paid breaks, 50% discount off food for up to 6 people, 50% off accommodation, pension plan, employee assistance programme offering 24/7 support and advice. What hours will you be working? up to 48 hours per week including evenings and weekends, flexible shifts, 2 consecutive rest days each week. Your Development: Learning & development programme with funded hospitality qualifications, career planning, support and progression opportunities. What you'll be doing as a Deputy Manager The Deputy Manager is a key role in making the pub a success. You will be the leader of the front of house team, knowledgeable about our products, and have a passion for providing great experiences for our guests and team. This is a role that requires excellent teamwork and involvement in all areas alongside a dedicated and enthusiastic team. Your role will be crucial in supporting the General Manager in achieving the ambitions and goals of your pub, and responsibilities will include carrying out or supporting in; • Increasing sales in the bar and restaurant area through events and promotions, using engaging marketing content, and social media platforms., • Managing stock on a daily basis, and ensuring appropriate stock levels for all events., • Delivering excellent standards in customer service, effective networking, site safety and hygiene., • Motivating, coaching, and leading the front of house and kitchen team, and managing their performance and development., • Controlling costs, creating efficiencies, and managing and meeting GPs, through a clear understanding of your pub profit and loss report., • Utilising company IT platforms to complete required processes and procedures, ensuring operational and legislative compliance, including health and safety. Skills & Experience • With a focus on developing positive relationships within the community, you will have strong customer service skills with the ability to develop an inspiring culture across the site for your customers and your team., • You will seek to improve your site and your own personal development, through a process of continual learning, and be an advocate of continual learning and development for your team., • Able to plan and organise, you will have a strategic awareness of the long term goals of the business and be able to achieve your objectives, using evidence based decision making, and your determination to succeed. As a Deputy Manager you will be Passionate, resilient, friendly and fair, you will have a strong and ethical approach to carrying out your role, and be an empowering leader for your team. Your Pub With all the character of a great pub, the Joshua Bradley has been created within a beautifully restored mansion house and provides the very best of food and drink. Guests can join us for a refreshing drink, a casual snack, a little celebration or that special night out. We are proud to serve an extensive fresh food menu as well as a great selection of high-quality cask ales offering a wide range of styles and flavours. The Joshua Bradley & Bluebell Suite is also the perfect venue for weddings and family occasions. We've got a huge beer garden with our Beer Barn outdoor bar alongside a children's play area. Somewhere for all the family. About Hydes Established in 1863, Hydes Brewery is based in Manchester has expanded to include a portfolio of nearly 50 restaurants, pubs, bars, and hotels, and continues to grow, while still retaining its family feel. We have pubs across Greater Manchester, Lancashire and throughout Cheshire including Chester and Wrexham and some in the Wirral, near Liverpool. Hydes' vision is to deliver exceptional hospitality, and it's our people that will help us achieve this. With a mission to deliver attractive environments, high quality products and exceptional service, we value our people and believe in recognising, rewarding and developing our teams. Our aim is to create a great teamworking environment in which the opinions of all are sought and valued, and to grow our future talent from within, with continued development and progression opportunities. Hydes is #OpenToAll and committed to encouraging equality, diversity and inclusion among our people, and we oppose and want to eliminate discrimination and welcome your application whatever your background or situation. We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We want everyone in our business to be treated with fairness and respect. If you need reasonable adjustments at any point in the application or interview process, please let us know.

Role: Commercial Executive - Food Manufacturer Salary: Competitive Hours: 40 hours per week Shift Pattern: Monday to Friday (usually 8am-4pm, some flexibility may be required) Contract: Permanent Inspired Global Cuisine (IGC) Inspired Global Cuisine are a frozen ready meal manufacturer based in Gorton, East Manchester. We are an ambitious company who have grown significantly over the last 2 years, now producing over 1million meals a week and have plans to continue to grow. Which includes a re-location to a brand new 369 thousand square foot site in Chadderton, Oldham in early 2026 where we plan to double our volume over the next few years. We believe in manufacturing excellence - delivered by our brilliant people, innovative products and continuous improvement. We achieve this by working within our core values of being accountable, creative, open and as a team. We have high standards and encourage our colleagues to be autonomous and authentic to drive our business forward. With a supportive environment we encourage personal and professional development too. You’ll work cross functionally and collaboratively, always strive to be the best and even have some fun along the way. About the role The Commercial Executive will support the Commercial Account Manager in delivering the customer agenda. Providing support with internal and customer teams, completing administrative tasks, undertaking instore information gathering. They will also generate sales and marketing reports and presentations and conduct analysis of market and internal data. As experience grows the aim will be to take over day to day responsibility for new customers. Responsibilities include: • Take ownership of the internal sales reporting, highlighting risks and opportunities, • Support on internal forecasting; aligning commercial plans with supply chain and NPD, • Manage any preexisting commercial agreements/invoices. Be responsible for raising invoices and tracking against agreed targets, • Support the NPD team by generating New Line Forms, aligning forecasts for new products and managing raw material risk, • Support administration and information requirements during NPD process, • Support the Account Manager & NPD team with presentations and meetings, • Involved in day-to-day account management e.g. price queries, supply chain / availability issues & ad hoc enquiries, • Support with presentations (creation and delivery) and data collation for New Business opportunities., • Become the point of contact for admin requirements as we on board new customers, • Conduct market research using tools such as Vyper, compile and analyse data generated from instore and online visits, • Be the key expert in Kantar data generating reports and presentations for internal and external usage, • Stay updated on industry developments and macro customer changes Skills & Experience • Excellent communication, and interpersonal skills that can build co-operative relationships., • Customer facing experience, • Analytical mindset and excellent organisational skills., • Highly motivated, enthusiastic and positive with a confident and professional undertaking., • Proficient in presentation skills, excel and the ability to adapt and learn internal systems., • Creative mind set with innovative ways of working support the promotion of the business, including social media. Essential: • Bachelor's degree in Business, Marketing, or a related field. Our benefits package includes: • 25 days holiday, plus 8 days bank holiday and opportunity to purchase an additional week, • Restaurant and retailer discounts, • Healthcare cash plan, • Enhanced maternity/paternity leave, • Employee assistance programme – GroceryAid, • Long service awards, • Reward & recognition

Floating Lettings Manager - Residential Lettings • Basic Salary £30,000, • On Target Earnings: £50,000+ (Uncapped), • Up to £4,000 Car Allowance or a Company Car, • Work Pattern: 5 days per week including some Saturdays (2 on, 1 off) Our client offers quality Letting Agents the platform to earn a great salary and become part of a rapidly growing part of their business. If you have the skill and ambition to work with a renowned, forward thinking operation, then you could be the perfect fit! Floating Lettings Manager - Residential Lettings- What's in it for you • A competitive salary package (see below) with uncapped rewards and a brilliant career path., • Our Lettings Manager directly benefit from a personal share in the overall success of Wards of Kent., • A company car or car allowance., • Holiday Commission, 33 days paid Holiday, Private Healthcare, Pension, Life Insurance, Company Rewards and Incentives, Employee Assistance Scheme., • A company that values customers and colleagues alike (currently 4.8/5 on TrustPilot)., • A company that listens to its colleagues from yearly staff survey feedback (see our website for results of 90%+), • A company that invests in its people from Day 1 with the best ongoing training and development., • A company that embraces change and moves with the times., • Access to up-to-date company communication via social media., • An ability to build great relationships where customers really buy in to you as a person and a fantastic record for turning valuations into listings and lets., • Drive and determination together with plenty of get up and go together with pace, passion, and enthusiasm!, • Ambitious and self-motivated with the ability to work in a pressurised environment., • Getting stuck in and making things happen., • And yes, you will be the type of person that has a genuine interest in people and helping them on their forwards journey and seeing their eyes light up when they secure their perfect home!, • Our company values are central to our ethos, and we work with customers and colleagues alike treating them with courtesy, honesty, trust, and respect. You too will need a great work ethic and matching values with heaps of positivity and energy., • Customer experience starts with YOU! In providing that personal, professional lettings expertise and advice, you help us make sure our customers get the best possible service at all times., • Managing your own business both in relation to profitability and business development., • Motivate, inspire, and manage your team, running morning meetings and coaching sessions., • Successfully list a targeted number of properties, advising and helping our landlords let their homes for the best price and with the best service and support possible., • Keep abreast of current market conditions and have a good knowledge of your local market developing a reputation for being an expert in your field. Kings Permanent Recruitment for Estate Agents is a Specialist Estate Agency Recruitment Service dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialties of recruitment to include Residential Sales and Lettings, Property and Block Management to include Lettings Coordinators / Progressors, Inventory Clerks, Financial Services to include Mortgage Advisors, Independent Financial Advisors, Protection and Financial Services Administrators, Paraplanning, Land and New Homes and Secretarial / Administration / PAs. Visit Kings Permanent Recruitment Estate Agents website for online Estate Agency vacancies. JBRP1_UKTJ

Research & Insight Executive Salary £25,000 to £29,000 DOE FT- 35 hours per week Permanent Hybrid- Folkestone(3 days a week on-site) At Saga, we create exceptional experiences every day. From cruises and holidays to insurance and personal finance, were proud to be the UKs specialist provider of products and services for people over 50. Our customers are at the heart of everything we do, and were committed to delivering outstanding experiences at every interaction. Our Brand Experience Research & Insight team plays a key role in understanding our customers through our Voice of the Customer (VoC) programme, capturing feedback across journeys and touchpoints to help shape our customer experience strategy. As a Research & Insight Executive, youll help represent the voice of our customers across the business, turning feedback into meaningful insight that drives real improvements. Working closely with stakeholders across Saga, this is a fantastic opportunity for someone who wants to make a genuine impact in a large organisation while developing their research and insight career. Were also open to supporting and mentoring the right candidate, making this a great role for someone earlier in their career who is curious, analytical, and eager to learn. This role requires you to be working from our Folkestone office a minimum of 3 times a week. We have designated office space for colleagues in our Travel business, allowing us to collaborate and share success as a function. Package Description At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE FOR THIS ROLE: • 25 days holiday + bank holidays, • Option to purchase additional leave - 5 extra days, • Pension scheme matched up to 10%, • Company performance related annual bonus - Up to 5%, • Life assurance policy on joining us, 4 x salary, • Wellbeing programme, • Colleague discounts including family discounts on cruises, holidays and insurance, • Range of reductions and offers from leading retailers, travel groups and entertainment companies, • Enhanced maternity and paternity leave, • Grandparents leave, • Income protection, • Access to Saga Academy, our bespoke learning platformMain Responsibilities Supported by your manager and the wider Research & Insight team, your role will cover the following areas: • CX Measurement: Support tracking of touchpoint NPS and CSAT across the business through our Voice of the Customer (VoC) programme., • Data Analysis & Insights: Analyse CX data from the VoC programme, updating key deliverables with trends and developing actionable insights and recommendations. Support ad-hoc analysis to help address business challenges., • 360 Insights: Combine customer feedback with operational and behavioural data to deepen insights and highlight commercial opportunities. Support the design, delivery and reporting of ad-hoc surveys across a range of research projects., • External Lens: Use external sources (e.g. CX benchmarking, social media and review sites) to enrich internal insights and recommendations., • Stakeholder Engagement: Build strong relationships with teams across Product, Marketing and Operations to ensure insights are understood and used in decision-making., • Continuous Improvement: Stay up to date with CX research trends and support the exploration of new tools and methodologies (e.g. sentiment analysis, machine learning and natural language processing)., • Research Support: Assist with day-to-day research activities such as questionnaire design, sampling, quality checks, focus group logistics and project coordination.The Ideal Candidate This role would suit someone with around a years experience in market research, data analysis, insight, or a customer-focused/contact centre environment, or a graduate with a relevant degree in Psychology, Statistics or with a core element in data, research or insight. • Have strongdata analysis and numeracy skills, with the ability to work with large datasets and identify meaningful trends., • Demonstrateattention to detail and critical thinkingwhen interpreting data and insights., • Betechnically confident, able to navigate dashboards and ideally familiar with (or willing to learn) statistical tools such asQ or SPSS, with an interest in usingAI tools to enhance insight., • Shownatural curiosity, always looking to understand the why behind the data and support stakeholders in turning insights into action., • Be able tocommunicate insights clearly, developing strong storytelling skills to present data in a simple and meaningful way., • Have some understanding ofresearch methods, statistical techniques and questionnaire design., • Bewell organised, proactive and able to manage multiple deliverables. Over the past 75 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. Were the most trusted brand amongst UK consumers in this demographic, recognised for high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and?our Saga Magazine. Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other and our values underpin our approach and help guide us to deliver our purpose. Were committed to making sure that colleagues can be their best, be themselves and make a difference more than anywhere else. We have done this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity?and respect in an environment that is free from discrimination and harassment. Thanks to our people, Saga was awarded with a Gold for Best Customer Centric Culture in 2025. This is testament to the great culture weve built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work. We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. Were also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible. Your application will have fair consideration, and youll receive personal communication throughout your applicant journey when you apply to join Saga. Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner. #LI-LC1 JBRP1_UKTJ

Credit Controller X1 Sales and Lettings - Credit Controller Are you ready to join an exciting, fast paced, multi award winning Property Company? Working with us in Credit Control you will have the opportunity to grow your career by working within our busy and friendly Media City Office; this is a prime role for you to make a difference, develop your skills and strengths, with a complete focus on delivering outstanding personal, team and business results and success. Welcome to X1 X1 Sales and Lettings has been a rapidly expanding Property Management business over the last 15 years, with offices in Liverpool, Leeds, Manchester and Kent, an expert qualified team base of over 140 team members and a managed portfolio of over 5000 properties across the Northwest and Kent. Our goal is develop a culture built around exceptional people, exceptional products and exceptional customer service for our tenants and landlords alike. For more information please visit the X1 Sales and Lettings website or our social media pages. Our Values We pride ourselves on developing and rewarding our team and making sure everyone plays a part in the continuing success of our company but also enjoys coming to work. We operate by the values of Teamwork, Accountability, Quality, Fun, Compliance and Flexibility. The Role Your Focus and Contribution As a Credit Controller, you will deliver a professional rent and arrears management service, in full accordance with X1 Sales & Lettings policies and procedures. You will provide an accurate, sensitive and responsive rent account enquiry and information service and assist in ensuring that income is maximised and arrears and voids are as minimal as possible. Rent Recovery • Ensure prompt and appropriate contact is made with customers who fall into arrears of rent and/or other charges. - At each contact correctly identify the problem and take action appropriate to the circumstances to resolve it. - Ensure that contacts are made by the most appropriate means, and that each contact represents the best way of achieving the right outcome. - Provide an accurate, effective and appropriate response to tenants enquiries about their rent accounts. - Running daily rent arrears reports, keeping records of actions taken and corresponding with tenants. - Maintaining and monitoring the weekly payment plan list to ensure tenants are keeping to their agreed payment plans / liaising with tenants if payment plan broken and record on CRM action taken. - At each customer contact record full details as a file note, case report or on the computer system as appropriate. Ensure such records are clear, accurate and concise. - Initiate or progress legal action where appropriate, within set timescales and according to established procedures. - Collating and providing information to solicitors in order to commence legal action - Escalate arrears which require legal action cases to the management team Former Tenant Arrears • Liaising with Trace Agency if no forwarding address given by former tenant who has outstanding arrears. - Coordinating court actions through small claims court for recovery - Requesting write offs if unable to recover payment, with supporting documents. - Arrange write off to be actioned when request approved with supporting documents. What you will bring: We are looking for a highly organised individual, with an eye for detail, great self management skills, someone is proud of what they do and has a people friendly personality. Essential requirements: Good organisational skills with the ability to prioritise workload Excellent communication skills (both written and verbal) Confident telephone manner Consistent friendly approach to clients Passion, energy and confidence Computer literate advanced excel skills Where you will be based: You will be based in our Media City office. You will travel to other locations from time to time for meetings, conferences, awards and development days. We offer: A competitive salary of up to £26,000 per annum, 25 days annual leave (plus Bank Holidays), additional paid time off at Christmas, investment in your on-going training and development,and staff perks such as complimentary on site gym Department - Credit Control Contract type - Permanent Hours - 9.30am - 5.00pm Monday to Thursday, 9.30am - 4.30pm Friday REF-227 090 TPBN1_UKTJ

Customer Service Advisor Certain Advantage is hiring for a Customer Service Advisor for a fantastic client based in Manchester city centre. The role is on a permanent basis, with excellent benefits. £27,300 Start date Monday 30th March 2026 The Role: We’re looking for enthusiastic Customer Service Advisors to join a leading Financial Services client in Manchester city centre.This is a great opportunity for someone with a passion for customer service and enjoys building relationships with new customers every day. Key Responsibilities: Handling a high volume of inbound calls Dealing with complex queries and complaints Building relationships with customers every day Taking ownership of each personal call or query Managing multiple tasks Able to provide the exceptional customer service to customers via phone, email, live chat, and social media Office based in Leeds city centre for first 6 months and then (2 days a week at home and 3 days in the office) hybrid model.once probation is passed. The role is 37.5 hours per week Monday to Friday. Shift patterns include 7.45am-4.15pm; 8.30am-5.00pm, 9.00am-5.30pm, 9.15am-5.45pm on a rotational basis. Successful applicants will be required to undergo a DBS and credit check. The individual We’re looking for people who have: Strong ability to build rapport with customers across multiple communication channels. Confident IT user, comfortable navigating a variety of internal systems. Capable of working independently, making sound decisions, and escalating issues appropriately when required. Skilled at multitasking, managing several systems and processing information efficiently while engaging with customers. Eager to learn, develop, and continuously enhance skills. Committed to delivering an outstanding customer experience via telephone, written communication, and social media platforms. Able to provide accurate customer information, manage account access, respond to enquiries, and resolve complaints effectively. Be customer- focused Excellent listening and communication skills Experience of working in a regulated environment ideally Financial Services but not essential. Excellent attention to detail Resilience Ability to work in a fast-paced environment Working with Certain Advantage We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it. We work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT and Engineering. If this job isn’t for you, head to (url removed) and register for job alerts and career guidance tips

DSV – Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusion, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be. Start here. Go anywhere. Visit (url removed) and follow us on LinkedIn and Facebook. At DSV we're building the world’s leading logistics and transport network. With this exciting growth comes opportunity — and we’re looking for new talent to join us. Inside Sales Assistant Location: Wythenshawe, Manchester Type: Full-time | Mon-Fri 9:00-17:00 Are you a confident communicator with a passion for sales and customer success? Join our dynamic team as an Indoor Sales Assistant where you'll play a key role in driving growth, building strong client relationships, and delivering exceptional service. What will you be doing? Develop and grow a portfolio of existing and prospective clients. • Generate leads through phone, email, and social media outreach. • Qualify sales opportunities by understanding customer needs. • Deliver engaging product presentations and tailored solutions. • Manage your sales pipeline using CRM tools (MS Dynamics). • Collaborate with marketing to support lead generation campaigns. • Meet and exceed monthly sales targets and KPIs. • Build lasting relationships to encourage repeat business. • Respond to customer feedback and support NPS initiatives. • Stay informed on market trends and competitor activity. About You Ideally you will have experience within sales within the Freight industry • Strong communication and interpersonal skills. • A proactive, goal-oriented mindset with a drive to succeed. • Ability to work collaboratively in a fast-paced environment. • Proficiency in Microsoft Office and CRM systems. • Adaptability and resilience in handling challenges. What can we offer you? Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries. In addition, we can offer access to a selection of employee benefits, such as: Enhanced Annual Leave Entitlement from your start, which increases with length of service. Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars Salary Sacrifice Cycle Scheme WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents. LifeWorks app for access to cashback and discounts on high street and online brands. Life Insurance and which includes access to expert probate support. Next Steps If this sounds like the next step for you, please follow the links and apply with your CV without delay! Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years’ worth of referencing and criminal record checks. We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand

Sales Executive – Manchester - £30k - £35k per annum plus company bonus (around £3k - £4.5k per annum) Our client is a well-established transport and logistics company based in Manchester; due to continued growth and expansion they are looking to recruit a Sales Executive to join their team. As a Sales Executive will play a key role in driving growth, building strong client relationships, and delivering exceptional service. Duties and Responsibilities: * Develop and grow a portfolio of existing and prospective clients. * Generate leads through phone, email and social media * Qualify sales opportunities by understanding customer needs. * Deliver engaging product presentations and tailored solutions. * Manage your sales pipeline using CRM tools (MS Dynamics). * Collaborate with marketing to support lead generation campaigns. * Meet and exceed monthly sales targets and KPIs. Ideally you will have experience within sales within the Road Freight or Transport industry Hours: Monday to Friday 9:00am – 5:00pm Keywords – inside sales, telesales, telephone sales, sales, sales executive, internal sales, transport, freight, road freight, road transport, CRM, MS Dynamics, sales targets, KPIs, KPI, phone sales, phone, email sales, email, social media, B2B sales, B2B, Manchester

French leader in its market is looking for a French speaking Business Development Manager to prospect, develop, and manage major national and regional accounts across the UK. The role ensures the achievement of sales objectives in line with the company’s strategic direction while strengthening brand presence and market position. Our client is looking for an experienced and autonomous Business Development Manager who will drive the business forward and will help them to get a bigger market share. You will report to the Commercial Director based in France. Please note tht the role is nationwide, so the Business Development Manager can be basd anywhere in the UK as long as it is not too North or too West. ROLE of the Business Development Manager: Sales & Business Development: • Identifying, prospecting, and securing national and regional purchasing centres., • Developing and maintaining strong relationships with regional customers and prospects., • Organising and participating in trade shows and industry events., • Taking customer orders directly when required., • Increasing and protecting turnover within the customer portfolio, implementing corrective actions and identifying growth opportunities., • Applying advanced sales and prospecting techniques., • Managing the commercial resources and policy allocated to the role., • Identifying customer needs and proposing appropriate solutions., • Developing and maintaining the brand’s visibility on social media in line with group directives. Reporting & Administration: • Participating in weekly telephone meetings with senior management., • Coordinating with the Customer Service Manager regarding field actions and replenishment follow-ups., • Maintaining and sharing a detailed activity forecast (appointments, meetings, tasks) via Outlook., • Producing weekly activity reports., • Managing daily email correspondence (consulting, responding, filing)., • Updating and submitting control tables to management; ensuring proper document classification and archiving (PC and network)., • Use all company-provided tools (OneDrive, ERP, expense software, reporting matrices, etc.)., • Representing and promoting the company’s strategy positively, both verbally and in writing. Market & Product Knowledge: • Developing in-depth knowledge of the company’s products and sales techniques., • Collecting market intelligence and providing feedback and recommendations (competitors, customers, products, trends)., • Monitoring product developments and identifying emerging market trends and customer needs., • Proactively approaching and engaging decision-makers. PROFILE: • Previous experience in field sales as a Field Sales Manager or Field Sales Executive, Territory Manager, Area Sales Manager or Sales Manager, • Proven experience in working with remote management and achieving targets, • Fluent or intermediate French, • Strong business development skills as well as account management, • Tenacious, autonomous and able to build up relationship with clients, • Ability to travel four days a week SALARY & BENEFITS: • Basic £45k /y+ bonus according to KPIs, • Car Allowance : 8 000 £ /y, • Plus expenses according company policy

Job Title: Junior Designer As the UK’s fastest growing and largest independent drinks wholesaler, LWC is an exciting place to work. Our aim is to provide the best customer service in the industry, as well as an impressive and extensive portfolio of products. Currently, LWC employs over 1,800 people, across 18 depots across the UK, as well as a Support Centre, based in Manchester. The Role: This is an exciting first step into the creative industry for a talented junior designer or graduate. You’ll join our existing team of four designers within the Marketing team based in Manchester, reporting to the Design Manager. As part of the ambitious Marketing, Comms and Ecomm team, this role will work cross functionally across teams and departments on the LWC corporate brand, our wines portfolio, and our award-winning Signature Brands. You'll get stuck into designing everything from menus, digital assets, campaign materials, creating video content, branded merchandise, to other printed material, wine label creation and beyond. We're not looking for perfection - we're looking for someone enthusiastic, creative, proactive and eager to learn. Job Summary: This position requires a creative and detail-oriented individual with organisational skills, and the ability to bring ideas to life through design, with the ability to jump from task to task under pressure. Key Responsibilities: • Create, develop, and produce original and innovative creative ideas that deliver results and align with briefs. • Maintaining passion and energy, willing to challenge and push new creative thinking in a fast-moving environment. • Graphic and CAD Design o Interpretation of briefs and developing concepts from Account Managers, Wine Development Managers and Brand Activation Managers, on behalf of our on-trade customers. o Conceptualise and create visually stunning designs for various digital and print materials, including but not limited to wine labels, brochures, menus, social media assets, and promotional materials. • Get involved in photoshoots • Stay up to date with industry trends, design tools, and digital techniques to continually improve the quality of work. Qualifications and Experience: • A portfolio that shows your design flair (uni projects welcome!) • Working knowledge of Adobe Illustrator, Adobe InDesign and Adobe Photoshop is essential, anything beyond this is welcomed. • Willingness to learn and try new things - from video editing to creating digital assets for websites. • Good eye for layout, typography and colour, with a strong technical understanding of artistic concepts. • Strong verbal and written communication skills, including active listening, to understand briefs and interpret them. • Good organisation skills with the ability to multi-task and work well under pressure and the ability to pivot from job to job whilst providing amazing customer service. • Strong communication and interpersonal skills, with the ability to collaborate effectively in a team environment. As the UK’s fastest growing and largest independent drinks wholesaler, LWC is an exciting place to work. Our aim is to provide the best customer service in the industry, as well as an impressive and extensive portfolio of products. Currently, LWC employs over 1,800 people, across 18 depots across the UK, as well as a Support Centre, based in Manchester