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Senior Administrator Salary: £32,000 - £35,000 per annum Location: Milverdene Limited NW9 8TR Employment Type: Permanent Probation Period: 3 Months Hours of work: Monday to Friday Milverdene Limited are a long-established property maintenance company, providing both commercial and domestic heating, electrical, repairs and installation services. Our customers include Housing Associations, private Landlords and private Customers. Our philosophy is simple; dedicated to service excellence to our customers. The quality and traceability of service is of paramount importance to enable us to consistently deliver superior service to our customers. The Role The Senior Office Administrator is a key role responsible for overseeing and supporting the office functions. This position will ensure that office operations run smoothly, efficiently, and are aligned with company policies. The Senior Office Administrator will handle various administrative tasks, primarily within the office but not always exclusively. Core Responsibilities: Office Operations Management: Oversee the day-to-day office administration, ensuring smooth office operations. Ensure the office environment is clean, safe, and well-equipped with necessary supplies. Manage administration and other ad hoc tasks Administrative Support: Provide high-level administrative support to senior executives and department heads. Emails Word documents Excel documents and develop a strong understanding of our IT system and support in the Phase 2 development of the system. Prepare reports, presentations, and other documents as required. Potentially Organise company events, meetings, and conferences, including Toolbox Talks. Team Leadership and Supervision: Supervise, train, and mentor junior administrative staff as appropriate. Delegate tasks to administrative team members and ensure deadlines are met. Communication and Coordination: Act as the point of contact for internal and external stakeholders. Ensure smooth communication across departments and facilitate problem-solving when needed. Maintain a professional and welcoming office environment, addressing visitors and clients as necessary. Records and Documentation: Maintain and update office records, files, and databases, ensuring confidentiality and accuracy. Handle confidential documents, correspondence, and communication in compliance with company policies. Prepare and process reports for management, including office expenses, and employee performance. Support Process Improvement: Support implementation of best practices and process improvements to streamline office operations. Suggest improvements to enhance productivity, employee satisfaction, and the overall office environment. Compliance and Legal Support: Ensure the office complies with all relevant health and safety regulations Potentially Assist with handling compliance-related tasks such as insurance, HR documentation, Recruiting and other legal paperwork. Skills Required: · Strong organisational and multitasking abilities. · Excellent communication and interpersonal skills. · Proficiency in office software (e.g., Microsoft Office Suite). · Experience with office management systems and procedures. · Knowledge of office equipment. · Strong problem-solving and decision-making skills. Qualifications: Education: Diploma of Higher Education (preferred), Office Management, or a related field Experience: At least 5-7 years of experience in office administration or a similar role, with at least 2-3 years in a senior or supervisory capacity.
Job Title: Customer Service Agent Location: London, Knightsbridge (Full-Time, On-Site) Company: Welzo About Welzo: Welzo is one of the largest healthcare marketplaces globally, offering over 40,000 health and wellness products across 35 countries. We are committed to providing a seamless experience for our customers while supporting their health and wellness journeys. Role Overview: We are seeking a proactive and empathetic Customer Service Agent to join our dynamic team in London. The ideal candidate will handle customer inquiries across multiple channels, including tickets, emails, calls, and reviews, ensuring an excellent customer experience and maintaining our reputation for exceptional service. Key Responsibilities: Customer Support: Respond promptly and professionally to customer inquiries via email, tickets, and phone calls.Resolve issues related to orders, products, shipping, and account queries. • Manage and respond to customer reviews on platforms such as Trustpilot to maintain a positive brand reputation. • Problem Resolution: • Investigate and resolve customer complaints, escalating complex issues to the appropriate teams when necessary. Identify patterns in customer feedback and provide actionable insights to improve processes. Order Management: Assist customers with order tracking, cancellations, refunds, and replacements. Collaborate with fulfillment and logistics teams to ensure timely order resolutions. Knowledge Maintenance: • Stay updated on Welzo’s product offerings, policies, and procedures to provide accurate information to customers. Update internal knowledge bases with FAQs and common solutions for efficiency. Metrics & Feedback: Strive to achieve individual and team performance targets, such as response times and customer satisfaction scores. Regularly provide feedback to improve customer service processes. Requirements: Previous experience in customer service, preferably in e-commerce or healthcare sectors. Excellent communication skills, both verbal and written. Strong problem-solving skills with the ability to think critically and handle escalations effectively. Experience using customer service software like Zendesk or similar platforms. Ability to manage multiple tasks and prioritize workload efficiently. Empathy, patience, and a customer-first mindset. A proactive approach with a focus on continuous improvement. What We Offer: Competitive salary. âOpportunity to work in a fast-growing healthcare marketplace with a global presence. Comprehensive training and support to develop your skills. • Collaborative and supportive work environment. Join us at Welzo and play a pivotal role in shaping the customer experience for one of the leading healthcare platforms!
ACCOUNTS ASSISTANT #INTERNSHIP We are looking for a hard-working and confident intern whose primary focus will be on assisting in effective delivery of the #financial #accounting. Main Responsibilities: -Taking responsibility for #Bookkeeping & #accounts preparation -Bank reconciliation on excel and accounting software -Answering telephone calls, emails and sorting out posts if any -Attention to detail & deliver high quality work -Professional manner and strong ethical code -Commitment to working efficiently and accurately -Register clients for Self-Assessment, prepare and digitally file Letter Of Engagements (LOE) -Chase up Self-Assessment, PAYE, & VAT registration with the #HMRC -Any other office tasks related to work on ad hoc basis Skills & Education Required: -Studying towards #Accountancy or have done some equivalent -Intermediate knowledge of #MicrosoftOffice, in particular Word and Excel, -knowledge of #accountingsoftware (preferred but not required) -Good Communication Skills -Ability to work well as part of a team -Self-motivated with good organisational, problem-solving and decision-making skills -Reliable, efficient and responsible -Successfully prioritise different tasks in given time Only travel expenses will be paid. Once the 3 months probation period is over we will review your performance and decide future course of action into our company. Please send us your #CV and cover letter if you think you are right for the job.
Job Title: Commission-Based Sales Representative with Estimation Skills Location: London, UK (Remote/Hybrid) Company Overview: My Trusted Builder is a dynamic and rapidly growing project management company based in London, specializing in construction and property maintenance services. We bring trust, transparency, and efficiency to the building industry, working closely with homeowners and property developers to deliver exceptional results. Role Overview: We are seeking an outgoing, results-driven, and detail-oriented Sales Representative who can not only excel at selling but also has the skills to prepare project estimations. This is a commission-based role offering uncapped earning potential for candidates who thrive in sales and have a knack for numbers. Key Responsibilities: Sales and Client Engagement: Identify and approach potential clients, including homeowners and property developers. Build strong relationships and promote our services effectively. Convert leads into signed contracts by showcasing the value of our services. Project Estimations and Costing: Prepare accurate project estimates using bills of quantities and take-offs. Collaborate with suppliers and subcontractors to gather pricing for materials and services. Ensure estimations align with client requirements and budgets. Relationship Management: Maintain long-term relationships with clients to encourage repeat business and referrals. Provide timely updates to clients and the internal team throughout the sales and estimation process. What We Offer: Generous commission structure with uncapped earning potential ( 5-15% per closed deal). Training and access to tools for preparing professional estimations. Flexibility to work remotely or in a hybrid setup. Opportunities to grow into a full-time role with additional responsibilities. Ideal Candidate: Sales Skills: Outgoing, persuasive, and confident in client interactions. Proven track record in high ticket sales (our contract size starts from £50k to £2m+), preferably in construction or related industries. Analytical and Numerical Skills: Strong ability to work with numbers and prepare accurate cost estimations. Familiarity with bills of quantities, take-offs, and construction pricing. Experience with estimation software or Microsoft Excel is a strong advantage. General Qualities: Highly organized, detail-oriented, and self-motivated. Strong communication and interpersonal skills. Ability to work independently and meet deadlines. Additional Requirements: Comfortable managing both sales and estimation tasks. How to Apply: Send your CV and a brief cover letter explaining why you’re the perfect fit for this role to info at mytrustedbuilder co uk with the subject line “Sales Representative & Estimation Role Application.”