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  • Manager of Client Care
    Manager of Client Care
    5 days ago
    Full-time
    London

    WHO ARE YOU? After years of success in Canada, UROSPOT is expanding into the UK. As the Manager of Client Care you truly change lives. Using your nursing / healthcare background, you will lead our client experience team and ensure the clients who walk through our door, frustrated by their pelvic health challenges, receive world class care that restores their freedom, confidence, and trust in their body again. You ensure clients leave feeling educated and empowered about their health and wellness. At UROSPOT you’ll become a subject matter expert on all things pelvic health. You will lead our pelvic health done differently care model that incorporates education, health coaching and our non-invasive, disruptive technology that restores the fitness of the pelvic floor musculature to help improve quality of life for those struggling with bladder leaks, urgency, frequency, prolapse, GSM etc. No more changing pads and nappies as a nurse / healthcare professional. Our clients stay fully clothed throughout their journey at UROSPOT. You will build relationships with our clients by leading all client consultations, developing an individual care plan for each person and inspiring them to prioritize their health. Your impeccable listening skills, empathetic understanding and contagious passion will help ensure our clients feel heard, understood and are provided the hope they so deserve. You are a natural storyteller and leader. Your warmth, competence and professional appearance immediately build trust; making people feel comfortable. Your attention to detail will ensure a meaningful brand experience every time you interact with a client. You are excited to lead a small team of like-minded people passionate about improving women’s health. You are a confident coach and enjoy helping others succeed as well as inspiring a team around a common goal. Passion with purpose is what you’ve been craving. Setting a goal and crushing it lights you up inside. Leading a small team excites you. A regular Monday-Friday schedule feels like a dream come true. We can’t wait to meet you. JOB DUTIES: • As a passionate brand ambassador, take lead role in client consultations. Review intake forms in advance of consultation. Listen empathetically and question brilliantly to build an individualized care plan for each client. In a safe and effective manner provide trial treatment and coordinate their treatment protocol with the help of our Client Care Administrator. You are the ultimate owner of client experience., • Responsible for conversion from interest through to treatment., • Fully understand how to perform every role in the clinic operations. You are able to step in wherever necessary when staffing shortages occur or to cover breaks., • Correct performance in each role if process is not being adhered to., • Handle all customer complaints and comments in a professional, timely and mindful manner knowing “clients at our core” is a core value at UROSPOT., • Respect and protect the rights of clients, including but not limited to their right to independence, autonomy, and self-determination; their right to choose and practice individual values, beliefs, religion, and culture; their right to privacy and dignity; and their right to live free from retaliation, discrimination, and abuse., • Maintain and model appropriate personal boundaries with clients, and refrain from involvement with client personal affairs or other business that may constitute a conflict of interest., • Ensure that all direct reports delivering treatment comply with company policies, procedures, and ethical standards. Ensure clients receive exceptional care during their treatment protocol., • Ensure correct reporting procedures for all client sessions are entered completely and efficiently., • Ensure that team members adhere to all appearance standards, personal hygiene and safety procedures and guidelines., • Ensure that safe work practices are followed., • Contribute ideas and oversee and assist with the planning and implementation enhancements that make our client experience better., • Analyze departmental operations and identify areas requiring improvement., • Submit any required reports on time and complete., • Communicate effectively and use a professional approach with all team members, managers, supervisors, clients, and stakeholders., • Knowledge of external regulatory bodies governing the organization. This includes partnering with clinic owner to ensure policies and procedures adhere to CQC expectations., • Assist the owner in the hiring of staff., • Maintain current credentials as required for employment. JOB REQUIREMENTS: • Registered healthcare professional (e.g. RN / BScN or other healthcare professional); current certificate of competency from the appropriate regulating body and must be in good standing (e.g. NMC), • Completion of an Enhanced DBS check., • Further education / interest in women’s health, pelvic health or other related specialism., • Familiarity with CQC and keen to ensure the UROSPOT services adhere to all policies and procedures., • Sales and client management experience is an asset., • You are a storyteller, a planner, a lover of being organized., • Passionate about helping people., • An innate leader – you have led teams before and relish this opportunity., • Able to set expectations, delegate and monitor progress of all direct reports., • Effective leadership skills, with a strong focus on mentoring and motivation of employees., • A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills., • You believe in women's empowerment and are eager to be a part of something with a true purpose that will change women's lives for the better. WORK CONDITIONS: • Work environment is one where you bring clients joy, freedom and confidence in a beautiful setting., • Currently a Monday-Friday operation during the day. Possibility of Saturdays in the future with expansion., • Interaction with clients, employees and owners., • Occasional help at marketing events. Acknowledgement and Agreement UROSPOT is an equal opportunity employer and strives to ensure that its hiring process meets the needs of all persons. As such, UROSPOT will provide reasonable accommodation for any applicant, as requested during the hiring process.

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  • Waiter / Waitress
    Waiter / Waitress
    5 days ago
    £11.5–£13.5 hourly
    Full-time
    Norbiton, Kingston upon Thames

    Ritzy Lounge is currently seeking enthusiastic and customer-oriented waitresses to join our team. As a waitress at Ritzy Lounge, you will be responsible for delivering exceptional service to our patrons while maintaining a pleasant and welcoming atmosphere. Your primary goal will be to ensure that our guests have a memorable experience. Responsibilities: Greet and seat guests in a friendly and efficient manner. Take accurate food and beverage orders from customers. Provide recommendations on menu items and answer any questions or concerns. Serve food and drinks promptly and accurately. Maintain a clean and organized work area, including tables, chairs, and dining utensils. Ensure guests' needs are met throughout their visit, including refilling beverages and accommodating special requests. Process payments and provide accurate change to customers. Collaborate with kitchen and bar staff to ensure smooth service flow. Adhere to health and safety guidelines and sanitation standards. Requirements: Previous experience as a waitress or in the food service industry is preferred but not required. Excellent customer service skills with a friendly and approachable demeanor. Strong communication and interpersonal abilities. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Basic math skills for processing payments accurately. Flexibility to work evenings, weekends, and holidays as required. Join our team at Ritzy Lounge and be a part of an exciting and dynamic dining experience. To apply, please submit your resume and a brief cover letter highlighting your relevant experience. We look forward to hearing from you!

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  • Receptionist
    Receptionist
    2 months ago
    £14 hourly
    Part-time
    South Kensington, London

    Job Title: Receptionist Employer: The Lavery Location: South Kensington Reports to: Reception Supervisor Hours of Work: full time or part time options available minimum 20 hours. Start Date: Immediate start preferable Salary: £14 per hour plus tronc Who we are: The Lavery is home to a restaurant, café and elegant events spaces located on South Kensington’s Cromwell Place. The building takes its name and inspiration from its history as the former home and studio of Sir John Lavery (1856–1941), the renowned Anglo-Irish painter. Housed within a collection of Grade II-listed townhouses. The kitchen is led by Yohei Furuhashi. Yohei’s menu highlights Mediterranean seasonality while incorporating influences and ingredients from the British Isles. What we’re looking for: As the Receptionist for our restaurant, private dining and event spaces, you will play a key role in welcoming guests, managing bookings, and ensuring smooth operations at the front desk. You will act as the first point of contact for customers and play a vital role in delivering excellent customer service both in-person, over the phone and email. The ideal candidate will be proactive, organised, friendly, and confident working in a fast-paced environment. What you will be doing: Telephone & Restaurant Bookings Management: Handle booking requests, modifications, and cancellations. Provide information on restaurant opening hours, menu, and special events. Take and relay messages for management or your colleagues. Confirm bookings and reservations system. Ensure restaurant shared email inboxes are managed. Be the first point of contact for customer feedback and escalate complaints to management when necessary. Event & Private Dining Coordination: Provide initial information about private dining and event bookings. Forward event enquiries to the appropriate team. Assist in organising guest lists or special event details. Guest Services & Reception: Act as a first point of contact and greet guests warmly upon arrival. Handle walk-in enquiries about availability and waiting times. Assist guests with cloakroom service and retrieve coats upon departure. Manage lost property. Provide information about restaurant policies and services. Administrative & Communication Duties: Respond to email enquiries about bookings, private events, and special requests. Maintain an organised log of VIP guests or special occasions. Communicate guest preferences and special requests to the team. Coordinate with the front-of-house team to ensure smooth service. Update booking systems or guest records as needed. General Support Tasks and Operational Support: Assist with printing and preparing menus, place cards, or signage. Ensure the teapoint areas are kept stocked up and ensure stock areas are kept tidy. Monitor guest feedback and pass relevant comments to management. Sort and deliver incoming post and parcels with attention to detail. Adhere to all fire safety procedures and assist in the evacuation process in the event of a fire. Carry out administrative tasks and provide support for all departments when required. Ensure front desk areas and back office areas are kept organised and tidy. Liaise and update security teams with any changes or updates, keep communication with security teams during shift. Work alongside the building and cleaning teams to log and follow up on any maintenance or cleaning issues.

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  • Manager
    Manager
    2 months ago
    £14–£15 hourly
    Full-time
    Earl's Court, Kensington and Chelsea

    Now Hiring: Café Manager — Black Rabbit Café We’re looking for a new Manager to join our team at Black Rabbit Café — a small but mighty café, loved by locals and known as one of the best in the area. We take pride in our amazing coffee, our warm, family-like atmosphere, and our loyal regulars who make every day special. To keep things running smoothly, we’re looking for a true leader — not a boss — someone who’s organized, fun, proactive, and ready to keep everything flowing before problems even arise. Responsibilities include: Perform all general staff duties when needed. Oversee day-to-day operations across all areas of the café. Delegate tasks, support staff, and ensure standards and procedures are always met. Open and close the shop, maintaining cleanliness, food hygiene, and safety standards daily. Ensure timely service and an excellent customer experience. Cover shifts when required. Create and manage staff rotas. Review operations for efficiency and implement improvements. Provide warm, attentive, and consistent customer service. Handle customer complaints with confidence and care. Monitor and respond to customer feedback. Conduct regular staff training and ongoing development. Communicate and coordinate HR and operational needs. Recruit and onboard new staff. Review performance and ensure motivation and satisfaction among employees. Maintain all equipment and facilities in good working condition. Manage cost control and stock levels. Ensure all financial and performance targets are met. Ensure compliance with all safety and legal regulations. 🌟 What We Offer A friendly, family-style work environment where everyone supports each other. Competitive salary: £31,000 + service charge. Free lunch every day. Paid 30-minute lunch break. 2 days off a week The chance to be part of a café that people truly love — and help it grow even more. If you’re a natural leader who believes in teamwork, positivity, and great coffee, we’d love to meet you. Join the Black Rabbit Café family — where small means special.

    Immediate start!
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  • Waiter / Waitress
    Waiter / Waitress
    2 months ago
    £15–£16.5 hourly
    Full-time
    London

    OUR PHILOSOPHY Chez Lui isn’t just a place to eat — it’s a home away from home. Our bistro is lovingly rooted in the heart of Notting Hill, yet curated to global standards. Every plate, playlist, and pour tells a story. From Marseille through Paris, to Bordeaux, we craft comfort food with personality, wine lists worth discovering, and a vibe you’ll want to live in. OUR TEAM At Chez Lui, our team is friendly and entertaining, always making guests feel at home. We know the names of our regular guests and maybe their dogs, but we do not alienate newcomers. YOU Warm, welcoming, and wired to make every guest feel like a regular. Whether you’re taking an order, sharing the story behind our specials, or simply lighting a candle at a corner table, you’ll help bring our bistro’s unique personality to life. You’ll Fit Right In If You: • Are naturally cheerful, social, and love connecting with people, • Are attentive but not overbearing — you know when to step in and when to step back, • Are proud to serve comfort food done with care, and drinks with a story, • Are curious about culture, cuisine, and what makes neighbourhoods tick, • Are a great communicator (fluent English required, additional languages a plus), • Are excited by the idea of becoming a “local favourite” in your community, • Have the ability to adapt, change and learn on the job., • Show a passionate desire to delight your guests., • Enjoy working in a busy environment, • Have excellent communication skills, and a positive attitude., • Show initiative to take on new challenges and solve problems as they arise What You’ll Do: • Welcome and guide guests through a warm, laid-back dining experience, • Present dishes and drinks with confidence, charm, and a touch of storytelling, • Work closely with kitchen and bar to ensure seamless service, • Keep the floor looking and feeling inviting at all times, • Be part of a team where your personality is as important as your performance, • You will be cool, calm, collected – and able to think on your feet in a fast paced environment, • You will be reliable and work well in a team – pitching in even without being asked, • You will appreciate that the little details create lasting impressions What We Offer: • A vibrant, supportive team culture rooted in empathy and authenticity, • Ongoing training in hospitality, food & wine knowledge, and emotional intelligence, • Opportunities for progression across our restaurants (and across borders!), • Competitive pay + tips + staff perks, • A real chance to grow with us as we expand internationally, • Pension scheme, • 28 days paid holiday Ready to Serve with Soul? Reply to this job advert with your CV and a short intro (tell us your favourite comfort dish!) All applicants must be over 18 years old, reside in UK and have a right to work in the country. Please note that prior applicants do not need to re-apply.

    Immediate start!
    No experience
    Easy apply

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