Support Team Lead (Tech)
3 days ago
Bridgwater
Support Team Lead (Technical Support - Servers) Bristol (On-site) | £40,000 We're looking for a hands-on Support Team Lead to oversee a small technical support team within a growing, high-performance server manufacturing environment. This is a great opportunity for someone who enjoys combining technical problem-solving with leadership, and wants to play a key role in improving support operations and customer experience. What you'll be doing: • Leading and developing a team of technical support engineers, • Acting as the escalation point for complex server-related issues, • Ensuring support tickets are resolved within SLAs, • Improving support processes, documentation, and KPIs, • Working closely with engineering and production teams to resolve root causes, • Experience in technical support (Servers/datacentre hardware preferred), • Previous team leadership or supervisory experience, • Strong knowledge of server hardware, RAID, and system troubleshooting, • Familiarity with Linux/Windows Server and networking basics, • Experience in an SME or manufacturing environment, • Knowledge of tools like IPMI, iDRAC, • IT certifications (eg, CompTIA, Linux, Microsoft)...