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We are looking for a Customer Support Executive who possesses a passion for customer care and will work with our team of talented Customer Support Executives & colleagues across the business to provide the best possible end to end customer experience. What you can expect to be doing: • Dealing with all queries that come in through live chat, email and through social media., • Troubleshooting technical issues and optimising user experience., • Reporting bugs and UX issues to other members of the team., • Active participation in app growth and development. What we’re looking for: • Flexibility to work between the hours of 8am to 10pm Monday - Sunday (Shift basis) 39 Hours a week, this may include working on either Saturday or Sunday.., • You can get your head around a complex system quickly., • You find it easy to juggle and prioritise different tasks., • You’re chilled under pressure., • You are friendly and naturally engaging with a positive can-do attitude to customer support., • Committed to providing excellent customer support, written and verbal. What we’re really looking for: ✍️ Someone with a genuine interest in Chip and is excited about being part of a fast-growing company and our mission to build the investment super app of the future. Although we’re in the financial space, and under the scrutiny that comes with it, the current customer support team works well together, and even sometimes with a smile. We’re sure you’ve got the technical skills, otherwise, you would have stopped reading by now, so let us be clear on what will make us want to work with you. We want a real person, with interests outside of work, to join our team. You could be a dancer, a gamer, a musician, a parent, a hockey fan, or even that one person that still writes Twilight fan-fiction. Doesn’t matter to us. At the interview stages, we will be looking for empathy, eq, fun stories, and the ability to smile even when things are tough. PERKS 🎁 • £24,762 per annum, • Discretionary Performance-Related Bi-Annual Bonus of up to 10% (Cash) and 5% (Shares) based on your gross annual salary., • Workplace pension scheme - We invest in your future with a workplace pension scheme, contributing 5% on earnings up to £24,762. Plan ahead with confidence while you grow your career! 🚀, • Private medical insurance (medical history disregarded), • Employee Assistance Programme, • Cycle to work scheme, • Season ticket loan, • Free ChipX subscription for UK-based employees, • We are an equal-opportunity employer and value diversity, • Flexible working arrangements, • 28 days holiday plus bank holidays, plus the days between Christmas and New Year ✈️, • Annual training budget for courses, workshops, or conferences to help you advance your career., • £30 per month Chip Fitness Benefit to suit your Mental/Physical Wellbeing, • Company laptop, • Opportunity to have a huge impact on our product while fast-tracking your knowledge, responsibility and skills in a high-growth fintech startup 🚀 Our Interview Process: 📖 • Short take-home task, • Video interview with Head of Talent, • Video interview with the hiring manager & Team Lead, • Final interview with VP of Customer Support About Chip Our mission is to make our customers wealthy. We're building the wealth super app of the future. An app to build your long-term wealth across savings, investments and pensions. We use technology to break down barriers so users can invest like the ultra-wealthy, giving them one simple place to manage, grow and protect their wealth. The Sunday Times listed Chip as the 6th fastest growing tech company in Britain… and we're not slowing down. Chip serves over 300,000 active customers and looks after over £6billion in assets. These customers trust us to build the most amazing product we can, so working at Chip comes with real purpose. Chip is being built by a fast-growing team of designers, developers, customer service professionals, marketers, banking experts, and entrepreneurs. Our funding story though is a little different. Chip is one of the most crowd-funded businesses in Europe, having raised over £50m from 29,000 investors, over 9 years. Crowdfunding is in our DNA and only Brewdog has more investors than Chip. Our vision We know planning for your future can be a tedious, daunting task often avoided, so we want to change that. We're building the wealth app for our community, giving them one place for saving and investing. We're giving customers control and guidance to effortlessly build their long-term wealth using award-winning tech, while celebrating their achievements along the way. Who we are Chip has a creative and diverse team of 190, from all different backgrounds and industries. We’re driven and passionate people, but no one takes themselves too seriously. Don’t just take our word for it. We have a few awards under our belt, including Best Personal Finance App at the 2022, 2024 & 2025 British Bank Awards. Our Values Be ACCOUNTABLE Everything you do matters, Care about the end result, Challenge the norm, Disagree, yet commit to making it happen once a decision has been made, Do the best job possible Be BOLD Share our Ambition and do your bit to achieve it, Innovate: challenge the norm, break the mould and make it happen, Set goals that truly align with our mission, Do your best for our customers Be COLLABORATIVE Work cross-functionally - we win as a team, Build strong relationships based on trust, Treat others fairly and respectfully, Hold others to account, Be supportive and inclusive, Have fun together Equal Opportunities We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Note to Agencies Chip does not accept unsolicited CVs from recruiters or employment agencies in response to any of our live roles on our career page. Chip will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited CVs. Chip explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited CVs, including those submitted to hiring managers, are deemed to be the property of Chip.

TiPJAR exists to make appreciation fair, transparent, and direct, and in joining our team, you’ll play a part in putting tipping back in the hands of the people who earn it and rely on it most. What began as a bold idea has become a global platform changing the daily lives of thousands. We’re doing something no one has done before, and that means we move fast, challenge assumptions, and push through walls that would stop most teams. We’re a values-led, people-first company. We celebrate wins loudly, communicate openly, innovate boldly, and believe success is something we build and share together. We’re looking for an Enterprise Customer Success Manager with a passion for building long‑term client relationships and driving measurable success. You’ll manage a portfolio of high‑value enterprise accounts, deliver an exceptional, partnership‑led customer experience, and work cross‑functionally to ensure our clients get the very best from TiPJAR. This role is all about retention, engagement, and satisfaction, as well as helping to shape the future of the Customer Success function through knowledge sharing, process improvements, and mentoring. You’ll be the strategic partner our enterprise clients rely on; the person who understands their goals, anticipates their needs, and ensures TiPJAR becomes an essential part of how they operate. What You’ll Be Doing Day to Day: • Own the post‑onboarding relationship with assigned enterprise clients, ensuring consistency, value delivery, and long‑term partnership., • Actively manage client goals, platform adoption, and account health to maximise retention and measurable success., • Lead structured account reviews, presenting insights, performance trends, and clear recommendations., • Identify and mitigate risk early by monitoring engagement signals and addressing issues before they escalate., • Develop a deep understanding of each client’s operating model, tipping policies, and success metrics., • Guide clients through legislative changes, platform updates, and operational challenges, ensuring smooth transitions., • Collaborate closely with Product, Tech, and Support to resolve issues, champion client needs, and influence improvements., • Share best practices, playbooks, and learnings to strengthen the Customer Success function., • Contribute to roadmap discussions and cross‑functional initiatives that enhance the end‑to‑end client journey. What You Bring • Proven experience in Customer Success or Account Management, ideally within SaaS, fintech, or hospitality., • Exceptional relationship‑building and communication skills, with confidence engaging senior and executive stakeholders., • Strength in delivering strategic account reviews, translating data into insights and presenting, • recommendations with impact., • Commercial awareness, with the ability to support renewal and expansion conversations through value‑led engagement., • Experience navigating complex, multi‑stakeholder organisations, building trust across, Operations, Finance, HR, and Technology., • Strong CRM proficiency (HubSpot a plus), with the ability to maintain accurate data, track health signals, and manage structured workflows., • A proactive, solutions‑focused mindset, with strong organisational and prioritisation skills., • A collaborative approach, contributing to process improvements, knowledge sharing, and a high‑performing team culture., • Nice to have: Familiarity with hospitality operations or tipping environments. How We Measure Success • Retention and growth of your enterprise portfolio, demonstrated through strong adoption, engagement, and value delivery., • Quality, clarity, and consistency of your client interactions, documentation, and strategic account reviews., • Your ability to anticipate risks early, resolve issues proactively, and maintain strong account health., • Contribution to process improvements, playbooks, and ways of working that strengthen the Customer Success function., • Strength of cross‑functional collaboration, ensuring client needs are championed across Product, Tech, and Support., • Positive feedback from clients and internal stakeholders, reflecting trust, partnership, and professionalism. What We Offer • Competitive salary, • Flexible working options, • Work from anywhere for up to 4 weeks a year, • TiPJAR rewards scheme, • Salary Sacrifice Pension Scheme, • Company socials, • A values-led, supportive team, • A workplace where your ideas matter and your impact is visible Our Values • A Tip Is Earned, Never Expected: We recognise great work openly, fairly, and often., • A Community of Trust and Transparency: We communicate honestly and care about the details., • Tap Into the Passion: We stay curious, take smart risks, and keep improving., • Success is a Shared TiPJAR: We win together, support each other, and share the rewards. Interview Process We keep our process simple, transparent, and human. You’ll meet the people you’ll actually work with, and we’ll give you space to show how you think, communicate, and collaborate. • Initial Conversation (20–30 mins) - A relaxed call to learn more about you, your experience, and what you’re looking for., • Hiring Manager Competency Interview (45 mins) - A deeper conversation about the role, your skills, and how you approach your work., • Task Exercise- A 60 minute, role-relevant task that gives you a feel for the work and helps us understand your thinking., • Final Conversation - A conversation with a Director or Cofounder, giving you the chance to ask questions and get a real sense of what it’s like to work here. We move quickly and communicate openly throughout. No surprises, no long waits, no unnecessary steps Preemployment Screening All offers of employment at TiPJAR are subject to pre-employment checks. This includes a DBS check, employment referencing, and confirmation of your right to work. Employment can only begin once you have demonstrated your legal right to work in the UK, in line with the Immigration, Asylum and Nationality Act 2006. Equal Opportunities TiPJAR is an equal opportunity employer. We welcome applications from everyone, regardless of age, disability, gender identity or expression, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We are committed to building an inclusive workplace where everyone feels valued and able to thrive. Application Acknowledgement Due to the high volume of applications we receive, we may not be able to contact you individually if you have not been shortlisted. If you do not hear from us within the advertised timeframe, please assume your application has not progressed on this occasion.

We’re looking for an experienced Senior/Lead Developer to join our Resident Experience product team. You’ll help design and develop our Resident Engagement products — a key part of our suite of solutions — which aim to enrich the lives of residents in care through meaningful interactions and engagement. You’ll work across the full software development lifecycle, helping shape the vision and architecture of the platform, writing clean, maintainable code, and collaborating closely with a talented team of in-house and outsourced developers. This is a fantastic opportunity to have a direct impact on improving care through technology. What You’ll Do: • Design and develop innovative Resident Engagement products, • Work across the entire software development lifecycle (SDLC), • Contribute to the vision and future roadmap of the Resident Experience platform, • Collaborate with internal and outsourced teams to build high-quality, maintainable, and scalable software, • Define requirements, acceptance criteria, and estimates with Product Owners and stakeholders, • Write unit tests and ensure strong test coverage for all code, • Continually improve development processes and practices, • Produce high-quality design documentation, • Support and mentor junior developers, • Build secure and monitorable solutions using modern best practices What You’ll Bring: • Proven experience with Vue 3, Node.js, Google Cloud, Firebase, TypeScript, MongoDB, • Strong architecture and system design skills, • Full-stack development experience across frontend and backend, • Solid understanding of Agile development practices, • Expertise in TDD/BDD, unit testing, and CI/CD pipelines (Azure DevOps or similar), • Experience building secure, scalable, and maintainable software, • Ability to mentor and support other developers, • Excellent collaboration and communication skills across distributed teams, • Bonus points for experience with: Flutter, Blazor, Angular, React, microservices, SaaS platforms, Azure services (Functions, Service Bus), GitLab CI/CD, monitoring tools (Prometheus, Azure App Insights), high availability systems. What We Offer: • A base salary of £60,000 - £75,000 and bonus depending on experience, • Modern town centre offices in Guildford, with opportunity for ad hoc home working, • 25 days holiday, • Net zero pension scheme, • Additional perks including; cycle to work scheme, staff discounts portal and Employee Assistance Programme At Person Centred Software, we’re leading the digital revolution in social care. Our technology is reshaping an industry that impacts millions—driving efficiency, improving outcomes, and setting new standards. Every day, your work will help modernise and future-proof social care. 🚀 Tech That Transforms –automation, real-time data—our solutions are redefining how social care operates 🏆 Join the Market Leader – Trusted by thousands, we set the benchmark for digital transformation in social care 💡 Drive Meaningful Innovation – Work at the forefront of a sector ready for change, where your skills fuel real-world impact 📈 Challenge Yourself, Make a Difference – If you love tech and solving big challenges, we want to hear from you 🤝 Work with the Best – Join a team of top-tier professionals passionate about using technology to drive change

Head of UK Customer Delivery About Lyrebird Lyrebird Health is building a category defining healthcare platform used daily by thousands of clinicians across the UK. Today, it is the most widely deployed clinical ambient AI platform in the NHS, scaling nationally on the strength of exceptional real world delivery and reference-led growth. Clinicians rely on the product in environments where errors are costly and time is scarce. Everything we build is grounded in earning trust, reducing cognitive load and delivering durable impact at scale. Commercial traction is accelerating across the NHS. Exceptional implementation is not a downstream support function. It is our primary growth engine. The Role This role owns customer delivery across the entire UK. You will build, lead and scale the UK delivery engine from the ground up, defining the national delivery standards and operating model that regional leads execute against. Every trust must have an exceptional experience. Every rollout should be reference worthy, and every clinician interaction must reinforce trust in the product. This is a foundational leadership role with executive backing to enforce standards and build the function properly. You will franchise our delivery model into the UK, establish the systems that define excellence, and create a delivery engine capable of scaling across a national health system. The engine you build must strengthen with scale, delivering an increasingly exceptional experience as we expand to 50, 100 and ultimately every NHS trust. • Own every UK implementation end to end, from signature to scaled adoption, • Design and operationalise the UK delivery model, • Define governance, reporting frameworks and escalation structures, • Build and lead a high performance implementation function, • Establish customer engagement standards across demos, training, go live and support, • Ensure every rollout is structured, measurable and reference worthy, • Operationalise high fidelity adoption visibility across trusts, departments and clinicians, • Partner closely with Commercial to ensure pilots convert into long term wins, • Significant experience leading large scale NHS deployments supplier side, • Experience running 10+ concurrent trust rollouts, • Proven record of building greenfield delivery functions into scalable operations, • Deep quantitative orientation with the ability to build early warning systems and adoption dashboards, • Strong understanding of NHS politics, procurement and stakeholder dynamics, • History of successful deployments recognised as reference accounts, • Direct, precise communication style, • High ownership mindset and operational disciplineWhy This Role Matters In the NHS, the best pipeline builder is a well run implementation. Exceptional delivery creates reference accounts, and reference accounts drive sustained momentum across the NHS. This role defines that engine for the UK. The standard set here will shape how Lyrebird scales nationally and influence what NHS trusts expect from us as a partner. For the right leader, this is an opportunity to define how a category defining healthcare company scales across a national health system. At Lyrebird, we don’t just write code — we help shape the future of the human experience. If you want to pioneer, to create, and to see your work touch lives directly, we’d love to hear from you. We’re building a team that reflects the diversity of the people who’ll benefit from our work. We want Lyrebird to be a place where everyone feels safe, supported, and able to thrive. If you’re from an underrepresented background in tech, we especially encourage you to apply — even if you don’t meet every single requirement.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Join BLP Digital — The #1 Solution for ERP Automation BLP Digital is redefining ERP automation with agentic AI. Spun out of ETH Zurich and HSG, we build AI agents that automate finance, procurement, logistics, sales, and more for some of the world's largest enterprises. We solve real enterprise problems with cutting-edge technology and a strong sense of ownership. Our solution is live in 40+ countries, used by 550+ customers, and automates 70,000+ processes every day, including for Fortune 500 companies. As one of Switzerland's fastest-growing SaaS scaleups, our success stems from deep expertise in technology and business processes, delivering a product with outstanding product-market fit, proven by a growing global customer base. We've recently welcomed Goldman Sachs Alternatives as a growth investor, and we're now expanding into the UK with the launch of our London office. We are just getting started. Ready to build the future? Join BLP Digital today. The Team At blp, dedicated engineering teams own individual products such as invoices, customer orders, and order confirmations. The Platform Team owns what all of them are built on: shared services and APIs, the data access layer, and the component and design system that shape how the product looks and behaves. The team's focus has been the frontend platform, and we are now deliberately extending that ownership deeper into the stack. You would be central to that shift, with real influence over how the platform layer gets defined rather than inheriting someone else's blueprint. About the Role We are looking for a fullstack engineer with a strong backend center of gravity who enjoys designing reliable systems, thinking rigorously about correctness, and applying strong software fundamentals to real-world operational problems. Platform touches both client facing features as well as internal tooling. The capabilities we own are the ones our users touch most often: how workflows and dashboards are configured, how fast a screen full of exceptions loads, how consistently permissions behave, how reliably a release reaches production. When the platform is right, every product team ships better software faster, and that lands directly with the tens of thousands of people who use BLP every day. Platform decisions here are judged by what they do for our users, not by internal elegance. What You'll Do Build the Foundation: Design and develop the shared backend services and APIs that our product teams depend on, with clear contracts and abstractions that fit how they actually work. Drive User Impact: Work with product teams and business stakeholders to understand where the platform is holding them back, and turn that into concrete improvements our users feel. Own Reliability and Correctness: Build and operate systems with a strong focus on robustness, and improve them continuously through careful analysis and iteration. Managing entropy in a complex system is part of the job, and we expect you to adapt accordingly. Build Great Software: Write clean, maintainable, high-quality code across the stack. Conduct code reviews and contribute to a culture of technical excellence. Shape Architecture: Collaborate on system design, tech stack decisions, and platform boundaries, optimizing for scalability, performance, and maintainability. Lead and Influence: Guide technical direction on major initiatives such as migrations and platform capabilities, and mentor team members along the way. Promote Innovation and Collaboration: Work closely with colleagues to continuously improve processes, tools, and team practices, fostering a culture of learning and growth. The tech stack includes Golang, React/TypeScript, Python, various ML models, MySQL, F#, Docker images deployed on a Kubernetes cluster in our cloud infrastructure (GCS, AWS, or Azure), and GitHub CI/CD. Qualifications Bachelor's or Master's degree in Computer Science, Mathematics, Physics, or a closely related field, or equivalent practical experience. 5+ years of experience in a software engineering role, with a clear backend focus. Genuine fullstack capability: comfortable working in a modern React/TypeScript codebase, even if backend is where you do your deepest work. Experience with functional programming concepts or languages. Passionate about software craftsmanship: strong understanding of core engineering principles including type systems, composition, testing, Clean Code, and Clean Architecture. Product thinking: ability to translate business problems into precise requirements, specifications, and ultimately into code. Entrepreneurial mindset: link your daily work to team and company goals, balance cost and benefit, deliver high-quality solutions efficiently. Ownership: take responsibility for your technical work, for the platform we build, and for the team we shape. Abstraction and efficient communication: simplify complex systems, identify core concepts, and communicate complex ideas clearly. Nice to Have Familiarity with distributed systems, Kubernetes, or cloud infrastructure. Experience with ERP systems, finance, procurement, or supply chain processes. Background in a platform, infrastructure, or developer experience team. Experience with large-scale migrations or incremental modernization of an existing codebase. German language skills. What We Value We value engineers who think deeply about systems, care about correctness, and take pride in building a platform that is understandable, maintainable, and reliable. Because our work sits underneath every product team, we also value people who can hold both perspectives at once: the rigor to get the foundation right, and the product sense to know which foundation is worth building. This role is available on-site in Zurich, London, Barcelona or remotely within Europe.

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world: Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Protecting the value of an authentic education is at the heart of who we are. Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. Turnitin is seeking a Principal Backend Engineer with a strong focus on backend development, particularly in Java and serverless architectures, combined with solid frontend experience. This role is ideal for engineers passionate about building scalable distributed systems, data modeling, and delivering high-performing, reliable software solutions for our award-winning educational platform. As a core contributor to our shared services team, you will play a key role in developing and enhancing the foundational systems that power both existing and new applications. This role is fully hands-on, requiring active involvement in coding, development, and implementation of technical solutions. You will also be called upon to lead more junior engineers and collaborate with other teams. Responsibilities: • Lead and design, development, and optimization of scalable backend services using Java and serverless technologies (e.g., AWS Lambda)., • Architect and implement RESTful APIs and event-driven systems to support high-performance, distributed applications., • Provide technical leadership to the team, ensuring alignment with architectural standards and best practices., • Contribute to the development and integration of user-facing frontend components when needed., • Analyze and optimize existing services to enhance performance, scalability, and cost-effi ciency., • Collaborate with cross-functional teams, including Architects, Product Managers, and engineering leads, to deliver innovative and impactful solutions., • Mentor and guide junior developers, fostering a culture of continuous learning and knowledge sharing., • Oversee the implementation and maintenance of CI/CD pipelines to ensure effi cient and reliable software delivery., • Maintain high standards of code quality through rigorous peer reviews, comprehensive testing, and adherence to industry best practices., • Create comprehensive documentation for the developed shared components, including usage guidelines and examples. Essential Qualifications, Skills, and Knowledge/Experience: • Over 10 years of experience in backend development with deep profi ciency in Java and extensive hands-on experience with serverless frameworks (e.g., AWS Lambda, Google Cloud Functions)., • Solid understanding of frontend technologies, including React and Web Components, with the ability to contribute when needed., • Expertise in designing and managing distributed systems, ensuring scalability, and advanced data modeling techniques., • Demonstrated ability to lead and collaborate effectively with cross-functional teams and stakeholders across multiple locations, including distributed teams in Europe and the USA, to deliver impactful, high-quality solutions., • Practical expertise in cloud technologies, specifically developing serverless applications on AWS using services such as Lambda, DynamoDB, API Gateway, SNS/SQS, and EventBridge., • Deep understanding of software development best practices, including design patterns, test-driven development (TDD), behavior-driven development (BDD), and clean code principles., • Experience implementing and managing CI/CD pipelines for automated build, deployment, and testing., • Familiarity with modern DevOps practices and infrastructure-as-code (IaC)., • Proven ability to conduct comprehensive system design reviews, ensuring architectural alignment, scalability, performance, and adherence to best practices., • Proven experience as a Tech Lead, with a strong track record of mentoring and coaching junior engineers, promoting skill development, and driving adherence to best practices to ensure team growth and technical excellence., • Exceptional collaboration skills, working effectively across cross-functional teams, including Product Managers, Architects, and other engineering leads., • Ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders., • Strong problem-solving skills, with a track record of troubleshooting and optimizing existing systems for performance, scalability, and cost effi ciency., • Ability to make strategic technical decisions while balancing project deadlines and business goals. Preferred Skills: • Experience with frontend technologies such as React, Angular, or Web Components is a plus., • Familiarity with monitoring and observability tools (e.g., CloudWatch, New Relic, Datadog)., • Knowledge of data modeling and working with both NoSQL databases., • Understanding of agile methodologies, including Scrum, XP and Kanban., • Understanding or experience with AI/ML. Total Rewards @ Turnitin At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work. Beyond compensation, you’ll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You’ll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates. In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges. You’ll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being. Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. Our Values underpin everything we do. • Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do., • Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe., • Integrity: Integrity is the heartbeat of Turnitin—it is the core of our products, the way we treat each other, and how we work with our customers and vendors., • Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it’s hard., • One Team: We strive to break down silos, collaborate effectively, and celebrate each others' successes., • Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world. Global Benefits • Remote First Culture, • Health Care Coverage*, • Education Reimbursement*, • Competitive Paid Time Off, • Self-Care Days, • National Holidays*, • 2 Founder Days + Juneteenth Observed, • Paid Volunteer Time*, • Charitable contribution match*, • Monthly Wellness or Home Office Reimbursement/*, • Access to Modern Health (mental health platform), • Parental Leave*, • Retirement Plan with match/contribution*, • varies by country Seeing Beyond the Job Ad At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and unleash your potential alongside us, join our team! #LI-AP1

Step into an exciting role with an innovative e-learning software company in the EdTech space as a Customer Success Manager. Easygenerator is a fast-growing scale-up revolutionizing e-learning with our award-winning authoring tool. Join us to build trustful relationships with customers across a broad range of industries and geographies, and drive the retention, expansion, and advocacy that fuel our growth. What you will be doing Own and manage a portfolio of accounts, ensuring high levels of customer satisfaction, retention, and growth. Build and sustain strong relationships with key stakeholders, acting as a trusted advisor to help customers achieve their business outcomes. Objectively assess account health scores and proactively take action to improve them. Identify potential risks within accounts early and lead mitigation plans in collaboration with customer stakeholders. Lead regular check-ins, Quarterly Business Reviews (QBRs), and strategic discussions with customers. Develop and execute strategic success plans tailored to each customer's objectives, supporting retention and unlocking expansion and upsell opportunities. Act as the voice of the customer internally, providing feedback to Product and influencing roadmap decisions. What you will bring A bachelor's degree or higher. 2–3 years of Customer Success or key account management experience; prior experience is a plus but not required. Excellent written and spoken English, with the ability to communicate clearly and lead conversations while knowing when to listen. A commercial mindset and passion for negotiating strong outcomes for both customers and internal stakeholders. A customer-oriented approach, with the ability to identify the real need behind a request. Nice to have A passion for HR tech and familiarity with the latest trends in the space. Ready to Join Us? If you're passionate about building trusted customer relationships and helping teams unlock the value of learning, we'd love to hear from you. Apply today!

For uncompromising cat parents who want the best, KatKin is revolutionising cat health by transforming the lives of cats through superior nutrition. We’re Europe’s first fresh-cooked cat food, made with 100% human-grade meat, gently cooked and frozen to lock in freshness. As a disruptor in the $185bn pet food market, KatKin was founded to challenge the low standards set by the traditional cat food industry, which is worth $50bn globally and is this fastest growing segment in the pet care market. The concept for fresh food is well established in the US, particularly in Dog, with the Farmers’ Dog surpassing >$1B in sales proving the scale of the opportunity. KatKin is vertically integrated across R&D, manufacturing, sales, and marketing. To date, we've delivered around 35 million fresh meals to over 200,000 happy, healthy cats across the UK. Our team of over 130 spans all locations, including Clerkenwell, London, the US, and our state-of-the-art manufacturing facility in Haverhill, Suffolk. We also have customer service teams in both London and South Africa. KatKin operates a direct-to-consumer (D2C) model supported by a first-class, dedicated customer service team, allowing us to build valuable relationships and foster a passionate customer community. In addition to our eCommerce channel, our Fresh food and Pantry products are also sold through a growing number of select third-party platforms, including Ocado, Amazon, and Pets at Home. Where the competition cuts corners, catfishes customers, and puts profits over health, KatKin puts cat well-being first. No shortcuts. No secret recipes. We’re cutting the fluff, thinking fresh, and channelling hardcore love into industry-wide change. So cats live long and cat parents can love hard without compromise. We’re all-in for cats, and it shows: our energy will blow you away from day one. You’ll be surrounded by knowledgeable scientists, big creative thinkers, astute business minds, and a whole team of hardcore cat parents. All on a mission to make hardcore love the new standard in cat care – with a fresh take on every product in the cat industry. As a Customer Experience Team Lead at KatKin, you will be responsible for executing the vision and strategy for KatKin’s end-to-end customer experience. You’ll manage a team of 8-10 Cat Experts while leading ad hoc projects to enhance efficiency and service quality, all with an obsessive focus on a customer-first approach. Understanding the deep love and uncompromising nature of cat parents, you will inspire your team to bring that passion to every interaction—whether through calls, emails, or social channels. In a fast-paced environment, you will focus on coaching, development, and performance management to ensure that productivity and quality KPIs are consistently met. By facilitating ongoing training and fostering a positive team culture, you’ll collaborate with management to implement meaningful process improvements. Your role will also involve analysing customer and team behaviour to identify areas for enhancement and seeking inspiration outside of KatKin to drive innovative improvements. A key part of your mission will be to shift your team’s mindset to prioritise customer growth, encouraging a proactive approach to initiatives that enhance engagement and satisfaction. You will align team efforts with KatKin's core principles, continuously elevating our customer experience and helping cats everywhere live their best lives. Team Coaching & Development: Coach, motivate, and develop your team through regular one-on-ones and team meetings to ensure continuous growth. Operational Management: Oversee day-to-day activities, prioritising and assessing risks within existing processes to achieve service level agreements (SLAs). Team Culture: Leverage company methodologies, team feedback, and your own initiative to cultivate a positive team culture and boost morale. Performance Culture: Foster a performance-driven culture with an emphasis on self-ownership among team members. KPI Definition: Implement and monitor established KPIs and performance expectations set by senior management, ensuring alignment with overall business goals. Customer Support Leadership: Serve as a subject matter expert and first line of defence in troubleshooting operational issues, escalating as necessary and collaborating with relevant teams to ensure customers receive top-notch support and satisfaction. Customer Growth Initiatives: Shift the team's mindset to prioritise customer growth by encouraging a proactive approach to outbound initiatives that enhance engagement and satisfaction. Industry Awareness: Continuously gather insights from the pet care, customer experience, and startup sectors to understand best practices, sharing this knowledge with the team to enhance strategies and decision-making. Positive Change: Collaborate with management to identify and implement positive changes and efficiencies within the Customer Experience team. Customer Insights: Analyse trends in customer behaviour and identify opportunities to eliminate friction points. Team Leadership: You have a minimum of 1-2 years of experience managing a Customer Experience or Customer Care team, driving performance, and fostering growth. Training & Development: Proven ability to deliver effective onboarding and continuous training programs, ensuring team improvement and success. Performance & KPI Management: Experienced in setting and maintaining KPIs, consistently driving your team to meet or exceed productivity and quality standards. Analytical & Process-Oriented: You have strong analytical skills, using data to identify patterns, solve problems, and make informed decisions. You also seek out process improvements to enhance efficiency. Customer-Centric: You demonstrate strong emotional intelligence and a customer-first mindset, always striving for solutions that prioritise customer satisfaction. Prioritisation & Time Management: You understand the importance and urgency of tasks at hand, working collaboratively with fellow leads to achieve all your goals on time. Tech & AI Savvy: You embrace technological and AI advancements to improve team performance and operational effectiveness. Alignment with Core Principles: You align with KatKin’s core principles: Customer First, Think Big, Relentlessly High Standards, Never Give Up, and One Team. Career-Defining Opportunity: Play a pivotal role in scaling our brand quickly. Competitive Package: Competitive salary AXA Health Insurance, including optical and dental coverage Annual personal development budget Company-contributed pension Culture and Perks: A small, close-knit team with no egos 33 days of holiday each year (inclusive of bank holidays) plus your birthday off 4-week Work From Anywhere (WFA) policy 12-week maternity/paternity leave policy Up to 2 days WFH (Work From Home) every week Discount on KatKin fresh meals Cat (and dog) friendly office Send your CV and brief responses to the following questions to _: Can you describe your experience managing a Customer Experience or Customer Care team? What specific strategies did you implement to drive performance and foster growth? Can you provide an example of how you used data to identify a problem within your team or customer interactions? What actions did you take based on your findings? How do you prioritise tasks and manage time in a fast-paced environment? Can you share an example of a situation where you had to quickly adapt to changing priorities? Which DTC brand has delighted you the most, and what did they do? What specific actions or approaches made a lasting impact on you as a customer? (Optional) If you have a pet, how would your experience as a pet parent influence your approach to customer experience?

Supplier Quality Engineer (Automotive) Bolton 12-Month Fixed Term Contract Days Role £42,000 + Bonus About the Opportunity An exciting opportunity has arisen for a Supplier Quality Engineer to join a global automotive technology manufacturer at its Bolton facility on a 12-month fixed-term contract. This is an excellent opportunity for an experienced quality professional to influence supplier performance, support new product launches and drive continuous improvement across a global supply chain. Key Responsibilities - Supplier Quality Engineer Support the approval and qualification of new suppliers through management system and process audits. Manage supplier activities throughout New Product Introduction (NPI), ensuring project deadlines are achieved. Lead Supplier APQP and PPAP approval activities. Conduct ongoing supplier audits and assessments to maintain supplier approval status. Develop suppliers through training, coaching and deployment of quality standards. Carry out supplier visits for audits, development projects and corrective action reviews. Act as the primary quality interface between suppliers and the business. Monitor and report supplier quality KPIs, driving improvements in supplier performance. Lead supplier corrective and preventive action activities. Manage quality-related aspects of supplier change control processes. Investigate and manage supplier non-conformances and rejection issues. Experience/Qualifications - Supplier Quality Engineer HNC/HND qualified in Mechanical, Electrical or Manufacturing Engineering. Qualified IATF 16949 and/or VDA 6.3 Auditor. Minimum 3 years' experience in a Supplier Quality or Quality Engineering role. Automotive experience preferred, although backgrounds in electronics, mechanical manufacturing or high-volume assembly environments will also be considered. Strong understanding of APQP, PPAP, FMEA, Control Plans, SPC, R&R and supplier development methodologies. Experience conducting supplier audits and managing supplier improvement projects. Strong communication and stakeholder management skills. Comfortable travelling to supplier sites when required. Proven ability to manage multiple projects and deadlines simultaneously. Benefits - Supplier Quality Engineer Discretionary Annual Bonus (7.5%) Up to 5.5% Employer Pension Contribution Electric Vehicle Scheme via Salary Sacrifice Free EV Charging On Site Private Medical Insurance Death in Service Cover (4x Annual Salary) For more information on this role, please contact Ben Dawson on 01453 829522, or send a copy of your CV to For details of other opportunities available within your chosen field, please visit Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors. Ideal background / Previous roles may include : Supplier Quality Engineer, Supplier Development Engineer, Supplier Quality Assurance Engineer, SQA Engineer, Quality Engineer, Senior Quality Engineer, APQP Engineer, Manufacturing Quality Engineer, Supplier Development Specialist, Vendor Quality Engineer, Supplier Performance Engineer, Supplier Audit Engineer, Quality Systems Engineer, NPI Quality Engineer, Automotive Quality Engineer. Omega is acting as an Employment Agency in relation to this vacancy. Omega does not charge candidates any recruitment or job-seeking fees at any stage of the hiring process. TPBN1_UKTJ

Automation Engineer Bolton, UK Days £52,000 + Bonus Join a world-class automotive supplier at the forefront of advanced manufacturing, delivering innovative components and systems to major OEMs worldwide. We are seeking a talented and experienced Automation Engineer to drive the next phase of our production excellence in our Bolton facility. In this pivotal role, you will leverage your strong background in PLC programming, process automation, and production engineering to design, implement, and continuously enhance automated systems that boost efficiency, quality, and output in a high-volume manufacturing environment. Responsibilities - Automation Engineer Design and implement automated processes to optimise production efficiency and throughput Analyse existing production processes to identify and apply the most effective automation technologies Diagnose and resolve faults in automated production processes and equipment swiftly and effectively Manage project budgets, spare parts, and associated expenses Partner with Production Engineering and Maintenance teams to implement automated processes and ensure smooth, stable handover to production operations Drive continuous development and improvement of production systems, processes, and machine performance Lead and support process improvements through structured improvement plans Propose and implement efficiency enhancements for machines and production processes Monitor performance and task Production Engineers with targeted improvements on the production line Plan optimal process flows and operator work methods to maximise output without compromising quality Set clear targets for project activities and rigorously track benefits and outcomes Experience & Qualifications - Automation Engineer Advanced PLC Programming and Fault-Finding expertise (Allen Bradley, Siemens, Keyence, etc.) – ideally qualified to EAL / City & Guilds level or equivalent Proven track record in implementing and maintaining PLC systems and automated production processes in a manufacturing setting Solid knowledge of robotics, pneumatics, and mechanical systems commonly used in production environments Strong logical approach to problem solving and root cause corrective action (RCCA) Familiarity with formal problem-solving methodologies (e.g., SGA, DMAIC, 7-step, PDCA, 5 Why, Fishbone Diagram) Benefits - Automation Engineer Discretionary annual Bonus 7.5% up to 5.5% employer contribution EV Scheme: through salary sacrifice and free charging at site Medical Insurance Death in Service: 4 x annual salary For more information on this role, please contact Andy Haddon on 01453 796617, or send a copy of your CV to For details of other opportunities available within your chosen field, please visit Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors. Ideal background / Previous roles may include: Maintenance Engineer, PLC Engineer, Electrical Engineer, Shift Engineer, Shift Technician, Reliability Engineer or field service engineer Omega is acting as an Employment Agency in relation to this vacancy. Omega does not charge candidates any recruitment or job-seeking fees at any stage of the hiring process. TPBN1_UKTJ