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Basic information Location Belfast, Edinburgh, Glasgow, London, Manchester Business Line Technology & Transformation Job Type Permanent / FTC Date published 17-Aug-2026 Req # 24081 Job description Connect to your IndustryDeloitte Microsoft Technology Practice is seeking a highly experienced Microsoft Dynamics 365 CRM solution architect to join us on this exciting journey. You’ll be part of our Sales and Service team, the part of Deloitte Digital which has a primary focus on helping international organisations and iconic brands transform their core Sales and Service related business capabilities, enabled by CRM. We’re made up of a rich mix of individuals including business architects and advisors, process specialists, technology programme delivery specialists, technical and solution architects, service designers, UX designers, engineers and business analysts, and more. Deloitte serves clients in all industries and sectors across multiple different CRM technologies, including Microsoft Dynamics 365, based on client need. Both our clients, and we, greatly benefit from this team setup, as it allows us to join together complementary skillsets to deliver truly integrated, impactful experiences for our clients, from strategy to delivery. We have not specified a particular industry or sector preference for this role opening; we’re keen to hear about the industries and sectors that you’re passionate about, have experience in, and would like to focus on at Deloitte.Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.Connect to your opportunity In the Solution Architect role, you’ll combine your extensive real-world implementation experience with your deep Microsoft Dynamics 365 CRM related technical product knowledge with teamwork, leadership, delivery and client management skills to bring the best out of our people and to enable us to solve our clients’ most complex business challenges. You’ll be supported by Deloitte’s global network of member firms and people. You’ll also leverage our deep industry knowledge as well as access to leading edge tools, methods and frameworks to support excellence in business development and programme delivery. You’ll work alongside a team of talented professionals who are passionate about Dynamics 365 CE, CRM and our growth trajectory. We offer our people world-class training programmes, mentorship opportunities and a clear career path within Deloitte.As a Senior Manager, your responsibilities can include, but are not limited to:Client project deliveryCombining your understanding of a client’s strategic goals, challenges and overall needs with your knowledge of Dynamics 365 to design and implement architectural solutions that maximise client ROILeading the D365 architecture workstream across an entire engagement lifecycle from discovery, to delivery, to the transition to BAU Leveraging your Dynamics 365 knowledge to advise clients in developing their Enterprise CRM roadmap, helping them get the best and the most from their investment in Microsoft Dynamics 365Leveraging your understanding of the wider capabilities complementing Dynamics 365 CRM solutions, such as Power Platform capabilities (such as Power Apps, Power Automate and Power Pages) as well as agents (out-of-the-box and custom Copilot Studio ones) to provide clients with a holistic architectural visionLeading on the development and design of solutions, guiding the development team, and overseeing the essential activities to ensure the solution’s architectural integrity across multiple domains including where CRM intersects with the domains of infrastructure, data/integration, security, governance and compliance. This also includes managing client expectations, maintaining quality, task distribution among technical team members and being accountable for all technical outputs on the engagementWorking collaboratively with Functional Consultants and Designers to lead workshops in order to understand and capture client needs from a Dynamics 365 CRM and wider connecting enterprise architecture perspective, including leveraging knowledge of new and upcoming features as well as associated limitations, risks and considerations to support decision makingTranslating and communicating technical requirements and solutions to the business using story-based narratives; clearly presenting strategies, options and recommendations to technical and business stakeholders including exec-level client individualsCreating relevant, clear and digestible technical design documentationPractice Development and Thought LeadershipActively contributing to the Dynamics 365 CRM team, the Sales & Service team and the wider Deloitte Microsoft Technology Practice community through involvement and impact on internal initiatives such as community building, technical leadership, asset and proposition development, and operational leadershipActively contributing to Deloitte’s thought leadership in the market through the development of Deloitte perspectives on our client’s business challenges and resolutions within the context of CRMBusiness DevelopmentActively supporting pre-sales activities, contributing to the shaping of our end-to-end proposition to the clientWorking with high-level, often unstructured information to translate clients’ high-level business needs into strong commercial proposals and innovative architectural solutions with an awareness of the commercials; documenting and presenting these solutions to both technical and non-technical internal and client audiencesTalent DevelopmentMentoring and coaching junior talent, including formal people leadership of junior team membersCreating and maintaining high-performing teams on projectsConnect to your skills and professional experience We’re searching for a Solutions Architect who is more than just a technically proficient team player. Whilst deep expertise in Dynamics 365 CE, client relationship management, team and talent development, and commercial acumen are all essential, we're also seeking someone who truly aligns with Deloitte's values, thrives in our collaborative culture, and is driven by our purpose of making an impact that matters. If you're a passionate leader who inspires others, builds strong relationships, and is committed to delivering exceptional client experiences, we encourage you to apply.We are looking for candidates with:Experience in successfully delivering sustainable and impactful Microsoft Dynamics 365 CRM solution architectures for large scale (e.g. government, multi-market global or regional) organisations within a complex, fast-paced environmentExperience in delivering solution architecture within an organisation’s sales and/or service functions, leveraging the following Microsoft Dynamics 365 modules:Sales (essential)Customer Service (essential)Field Service (preferred)Marketing / Customer Insights – Journeys (preferred)Customer Insights – Data (preferred)Omnichannel for Customer Service (preferred)Experience in delivering Microsoft Dynamics 365 solution architecture which is extended and customised with Power Platform:Power Apps (essential)Power Automate (essential)Power Pages / Portals (preferred)Power BI (preferred)Demonstrable hands-on experience with Microsoft Copilot and AI capabilities within the Dynamics 365 and Power Platform ecosystem, including one or more of the following:Microsoft Copilot Studio – designing, building and deploying custom Copilots and agents integrated with Dynamics 365 CRM processesDynamics 365 Copilot features in Sales and Customer Service (e.g. AI-generated summaries, email drafting, case resolution suggestions, real-time agent assist)AI Builder – document processing, prediction models, and form recognition within Power Platform and Dynamics 365 workflowsAzure OpenAI Service integration with Dynamics 365 and Power Platform for generative AI use casesTechnical Architecture and CustomisationDeep expertise in the Dataverse platform, including entity/table design, relationships, business rules, calculated and rollup fields, and the Dataverse security model (business units, teams, security roles, field-level and record-level security)Extensive experience with Dynamics 365 customisation techniques including server-side plugins, custom workflow activities, PCF (Power Apps Component Framework) controls, JavaScript / web resources, and client-side scriptingStrong integration architecture experience using Dataverse Web API, Azure Service Bus, Azure Logic Apps, Azure API Management (APIM), Azure Integration Services, and/or third-party middleware platforms (e.g. MuleSoft, Boomi, KingswaySoft)Strong experience in Application Lifecycle Management (ALM) for Dynamics 365 / Power Platform, including use of Azure DevOps or GitHub Actions pipelines, the Power Platform Build Tools, and multi-environment deployment strategies (development, test, staging, production)Experience designing and overseeing data migration strategies for Dynamics 365 implementations, including use of tools such as KingswaySoft SSIS, Azure Data Factory, or the Dataverse bulk data import frameworkExperience engaging with other areas of the Microsoft system including Azure, Microsoft 365 and Active Directory within the context of CRM design and deliveryExperience leading formal workshops with clients to understand client needs from a business point of view, and being able to translate these into functional and non-functional requirements within the context of Dynamics CRMExperience in defining and executing on architectural standardsHolding preferably at least two of the following certifications:MB-280: Microsoft Dynamics 365 Customer Experience Analyst AssociateMB-230: Microsoft Dynamics 365 Customer Service Functional ConsultantPL-200: Microsoft Power Platform Functional ConsultantPL-600: Microsoft Power Platform Solution Architect Expert (particularly desirable)AZ-900: Microsoft Azure Fundamentals (minimum expectation; AZ-204 or AZ-305 advantageous)Technology Programme DeliveryStrong understanding and experience of end-to-end programme delivery using both Agile and hybrid-Agile delivery frameworks, including the roles and responsibilities of core project workstreams (e.g. project management, change, training and adoption, design, data and integration etc.) and how the architecture team needs to interact with the other project workstreams to achieve collective project successStrong knowledge of Agile programme delivery and project management artefacts, including experience in owning and delivering key solution architecture related architects as well as a good understanding of the expected contents of primary artefacts delivered by other project workstreams on a typical Agile technology discovery and delivery projectCore project management skills, including identification and management of risks, issues, assumptions and dependenciesExperience in the management of technical interdependencies across multiple related initiatives, including experience in the co-ordination and risk management of these interdependencies. Core Consulting SkillsConfident and articulate in your communication style, with excellent presentation, verbal and written communication skills that you can flex accordingly to help others – whether that be technical, non-technical, colleagues or clients understand and implement the solutions that you and your team designA brilliant listener, building rapport and developing and managing trusted relationships with a diverse set of senior client technical stakeholders including technology leadership.Commercial AcumenExperience contributing to RFP responses and building compelling propositions that deliver client business value with an appreciation of commercial, delivery and reputational risk areas and appropriate methods to manage and mitigate these.People DevelopmentExperience and interest in mentoring and coaching junior talentConnect to your business - Technology and TransformationDistinctive thinking, deep expertise, innovation and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we’ll make an impact that matters. CustomerHuman connections are integral to business. We combine people, ideas and technology to support our clients to build strong connections. For example, through commerce, customer design and sales services.Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further details as you progress through the recruitment process, or you can contact the Independence team upon request.Connect with your colleagues “What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organisations; I wanted to be part of a team that made a difference that I could be proud of.” -Dan, Technology and Transformation "I get to work on projects that help clients in a sector I feel truly passionate about.” -Rhiannon, Technology and Transformation “Everyone always says, “it’s the people,” and that’s true. Working for a brand you feel proud of feels pretty good too. And you don’t have any stress about fitting into a particular stereotype, because there are so many different types of people in Deloitte Digital.” -Gillian, Technology and TransformationOur hybrid working policyYou’ll be based in one of our UK offices with hybrid working.At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter about the specific working requirements that may apply for your role.Connect to your return to work opportunityAre you looking to return to the workplace after an extended career break? For this role we can offer coaching and support designed for returners to refresh your knowledge and skills and help your transition back into the workplace after a career break of two years or more. If this is relevant for you, just let your recruiter know when you make your application.Our commitment to you Making an impact is more than just what we do: it’s why we’re here. So, we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So, we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careersRTWPROG WPFULL SLTTECH BACUSTR BASSCE LOCOFFICE

Location: Remote (UK) Hours: Full time (35 hrs/wk, flexible working) Working Hours: Occasional late shifts (e.g. 11am – 7pm) to support US merchant onboarding About BR-DGE Since 2018, we’ve been pioneers in payment orchestration, enabling enterprise brands to optimise their infrastructure and create frictionless digital experiences. From travel giants to household retail names, our global customer base is growing fast, supported by world-class partners like Visa and Worldpay. The journey so far has been incredible, but we’re just getting started. We are looking for exceptional talent to join us as we level up our engineering maturity. About this role We are looking for an adaptable and proactive Technical Solutions Engineer to join our fast-growing team. Our platform operates in a niche, high-value space specialising in online, merchant-initiated payments. This is a dynamic, hybrid role positioned right at the intersection of our commercial pipeline and live client operations. It is not an all-out, targeted pre-sales position, nor is it a pure backend support ticket role. Instead, you will act as the bridge between our business, our prospects, and our existing clients, supporting conversations with prospects, handling solution scoping, and ensuring long-term technical satisfaction. What we’re looking for This role is for a natural problem solver. We value adaptability and communication above rigid job titles. We know brilliant technical minds come from all areas of tech; whether your background is as a Technical Business Analyst, Product Owner, Technical Account Manager, Solutions Engineer, or Technical Support Engineer, we want to hear from you. What you’ll be doing • Partner with commercial teams during the later stages of the sales cycle to support conversations with prospects, map technical requirements, and provide validation., • Design, scope, and support the implementation of technical solutions for payment gateway integrations, transaction processing, fraud prevention, and other payment-related services., • Act as the primary technical point of contact for enterprise clients during the onboarding process and post-deployment, delivering exceptional technical account management., • Support the integration of payment solutions with client’s existing architecture, including e-commerce platforms, mobile applications, and operational or financial reporting systems., • Provide rapid troubleshooting support and coordinate technical testing across different environments to resolve integration and transaction issues with minimal client disruption., • Contribute to and maintain detailed documentation, creating integration guides, troubleshooting manuals, client solution capture (high-level architecture and transaction flows), client-specific configurations, test plans, and training materials for merchants., • Collaborate closely with software developers and our product team, translating real-world merchant feedback and project status reports into clear suggestions for platform improvements. Essential Experience • Exceptional communication skills with a proven track record of effortlessly explaining complex technical concepts to non-technical stakeholders and business needs to developers., • Proven experience in a client facing technical support, solutions engineering, BA, or product-focused role., • Experience running client scoping workshops and requirements capture and translation., • Prior experience in a fast-paced, agile, or scaling environment where you are comfortable being autonomous, managing multiple tasks, and maintaining sharp attention to detail., • Hands-on experience with API integration, RESTful services, and troubleshooting web technologies (HTML, CSS, JavaScript). Nice to Have • Familiarity with payment processing systems (e.g. credit cards, ACH, mobile payments, digital wallets), particularly with online, merchant-initiated payments., • Experience working within a Software-as-a-Service / SaaS environment alongside Agile development methodologies., • Knowledge of cloud platforms (AWS, Azure, Google Cloud) and certifications related to payment systems or compliance (e.g., PCI-DSS, GDPR, or cloud architecture). Why this role exists Our business is growing rapidly, and our platform is expanding into highly specialised merchant ecosystems. To support this growth, we need a dedicated professional who can bridge the gap between our high-level payment orchestration architecture and the practical, day-to-day requirements of our enterprise users. By owning the technical relationship lifecycle, this hire will directly scale our onboarding speed, improve client retention, and ensure our product evolves in lockstep with real merchant needs. What we offer We provide a supportive environment where your impact is visible every day: • Financial: Competitive salary, life insurance., • Time Off: 33 (25+8) days holiday (including floating public holidays) and an extra day off for your birthday., • Flexibility: Remote-first working culture that respects your other priorities., • Health: Family private healthcare and an Employee Assistance Programme., • Growth: A culture that champions internal progression., • Community: Regular team events and socials to keep our remote team connected. At BR-DGE, we champion diversity and inclusion. We believe that our roles should be open to everyone, regardless of race, ethnicity, gender, age, sexual orientation, disability, or neurotype. We value the unique talents and perspectives that each individual brings and try to create a fair and accessible hiring process for all. Ready to bridge the gap? Apply to be a BR-DGE Builder today.

Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability platform, is flexible and built for scale. With Grafana Cloud's actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions. Today, more than 35 million users and 7,000+ customers – including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce – trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100% remote company with 1,600+ team members across 40+ countries, and we’re backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at and follow us on and _. We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. This is a remote opportunity, and we would be interested in applicants located in Spain, Sweden, UK, Ireland or Germany. The Opportunity: At Grafana Labs, we build observability tools that help users understand, respond to, and improve their systems – regardless of scale, complexity, or tech stack. We recently started a skunkworks initiative with a mission to bring observability to the rest of the business. Our goal is to make Grafana the single best place where humans and AI agents understand and act on real-time data from across the enterprise. As part of this initiative, we are building an AI-native data intelligence system that gives agents reliable, governed access to enterprise context. This system helps agents retrieve the right data, metadata, definitions, lineage, quality signals, and institutional knowledge without every agent builder having to maintain their own brittle context files. The principle is simple: the context system retrieves, agents decide, and data teams maintain the intelligence. The new team is a mix of seasoned Grafanistas and new hires. We operate with a high degree of autonomy and ownership, both as individuals and as a team. Engineers are empowered to make decisions, move quickly, and validate ideas early – while being supported by a deeply collaborative culture that values curiosity, feedback, and cross-functional partnership. We’re looking for a Staff-level Backend Engineer to help build the first production services for this context layer management system. You will design and ship the core backend architecture that powers ingestion, context storage, retrieval APIs, and agent-facing integrations. This is an early-stage role on a high-autonomy team, so you should be comfortable working through ambiguity, making pragmatic architectural decisions, and building systems that can evolve from internal dogfooding to production-grade SaaS. As the team matures, there’s a broad opportunity to expand or redefine this role based on impact and initiative. What You'll Be Doing: • Build the core backend services: Design, implement, test, and operate the first services for context ingestion, context indexing, retrieval orchestration, API access, source configuration, and system administration., • Create a scalable SaaS foundation: Help define and build the architecture for a multi-tenant service, including tenant isolation, usage tracking, quotas, audit logs, background jobs, and reliable service boundaries., • Power agent-facing retrieval workflows: Build APIs and service interfaces that allow AI agents, MCP tools, CLIs, and internal applications to retrieve relevant context, provenance, confidence signals, and warnings., • Work across product and infrastructure: Partner with the team to make practical tradeoffs between fast experimentation and long-term reliability, especially as the project moves from prototype to production., • Operate what you build: Instrument services with metrics, logs, traces, alerts, and dashboards. Use observability tools to understand system behavior and improve reliability., • Contribute to technical direction: Help shape the architecture, service boundaries, storage choices, API contracts, deployment patterns, and engineering practices for a new product area., • Effective communication: You’ll be working in a highly dynamic and collaborative environment, so we need someone who can communicate effectively and contribute across teams., • Ownership and impact: Take full ownership of the AI solutions you develop, ensuring they are not only innovative but also scalable, maintainable, and aligned with real user workflows. What Makes You a Great Fit: • Strong engineering skills: Solid experience building production-grade, user-facing software systems. You’re a self-starter, capable of tackling complex engineering problems and making UI design decisions with minimal supervision., • AI experience with a practical mindset: You’re familiar with AI technologies and frameworks, and you focus on delivering high-quality solutions that work in the real world, not just in theory., • Quick iteration and experimentation: You’re comfortable releasing prototypes, collecting feedback, and iterating with a pragmatic mindset., • Proven initiative: You take ownership and drive projects forward, pushing boundaries to find the most impactful solutions. You can deal with ambiguity and are able to define scope where things are loosely defined., • Collaborative attitude: You communicate effectively with your peers. You’re open to feedback, and you bring a solutions-oriented mindset to the table., • Experience with LLMs, prompt engineering, and building applications powered by GenAI., • Proven track record of delivering software that made it into production and is actively used by users., • Exposure to working in cloud-native environments (e.g., AWS, GCP, Azure)., • Experience using observability tools to understand and troubleshoot system behavior. Bonus Points for: • Experience building or working with agent frameworks or multi‑agent workflows., • Experience as a data analyst or work with data platforms (e.g., Looker, Tableau, PowerBI, Snowflake, DataBricks), • Experience building tools for data engineering. How we work: We are a remote-first team that meets regularly over video and does most of our work asynchronously, in writing. We value creativity, diverse perspectives, and clear communication. Tempo is relied upon by prominent global organizations to monitor critical applications and infrastructure, and we expect everyone on the team, including our Staff engineers, to contribute ideas that make it a more reliable, more useful, and more loved product. Compensation & Rewards: In the United Kingdom, the Base compensation range for this role is GBP 103,958 - GBP 124,750. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed _. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: • 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose., • Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment., • Transparent Communication – Expect open decision-making and regular company-wide updates., • Innovation-Driven – Autonomy and support to ship great work and try new things., • Open Source Roots – Built on community-driven values that shape how we work., • Empowered Teams – High trust, low ego culture that values outcomes over optics., • Career Growth Pathways – Defined opportunities to grow and develop your career., • Approachable Leadership – Transparent execs who are involved, visible, and human., • Passionate People – Join a team of smart, supportive folks who care deeply about what they do., • In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it., • Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our .

Company DescriptionVersion 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services. We’re an award-winning employer reflecting how our employees are at the very heart of what we do: UK & Ireland's premier AWS, Microsoft & Oracle partner 3300+ strong, 350/300m revenue business 10+ years as a Great Place to Work in Ireland & UK Best Workplace for Women in the UK & Ireland by GPTW Best Workplace for Wellbeing in the UK by GPTW We’re a core values [link to values] driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you!Job DescriptionOur ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. It’s a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best experience to our customers.We are looking for a skilled and results-oriented Onsite Support Analyst based in Belfast, working remotely and supporting customers in Dublin and London. Occasional travel to customer sites will be required, when not providing remote support.Your responsibilities will include delivering prompt and professional assistance to resolve IT-related challenges, enabling your colleagues and customers to remain productive and achieve their goals. With a strong focus on delivering exceptional customer service, you will apply your technical expertise to ensure a dependable IT infrastructure. Whether addressing first-level issues, escalating complex problems, or performing maintenance tasks, you will be dedicated to maintaining an efficient and seamless IT environment.The ideal candidate will play a pivotal role in resolving advanced technical issues within Azure, AWS, Microsoft Office, and Windows service environments. This position requires in-depth knowledge of cloud technologies, outstanding problem-solving abilities, and a commitment to providing unparalleled support.Attendance at the relevant Version 1 office will be expected on an ad-hoc basis.Key Responsibilities:Serve as the first point of contact for technical support via phone, email, or chat.Log and manage incidents, service requests, and queries in the ServiceNow ITSM or Customer systems.Perform initial triage, diagnosis and troubleshooting for IT issues, including hardware, software, Audio Visual, and network problems.Ensure timely resolution of incidents in line with Service Level Agreements (SLAs).Maintain accurate documentation of incidents, resolutions, and troubleshooting steps.Contribute to the development and maintenance of the IT knowledge base.Deliver excellent customer service and build strong relationships with end-users.Monitor system performance and identify potential issues proactively.Conduct routine health checks of systems, applications, and networks to ensure optimal performance.Monitor and manage system alerts to address potential issues before they escalate.Set up and configure new laptops, mobile devices, and peripherals.Liaise with 3rd party suppliers (i.e. Couriers, Vendors)Manage user accounts, permissions, and access rights.Install, update, and patch software applications according to company policy.Maintain inventory of IT equipment and manage equipment lifecycle.Perform scheduled maintenance, such as software updates, patch installations, and backups.Support audio/visual equipment for meeting rooms and company events.Collaborate with other IT teams to address complex or recurring problems.Test business continuity measures, including disaster recovery plans, to ensure readiness.Review and refine service desk documentation and processes regularly for efficiency and accuracy.Participate in IT projects, such as system upgrades or deployments, when required.Collaborate with other IT team members to ensure timely resolution of issues and continuous improvement of service delivery. Participate in ongoing training and development to stay current with IT trends and technologies.Package and deploy routine security updates.Remote support with occasional travel to customer sites in Dublin and LondonFull time position – 08:00hrs to 18:00hrs working days except Bank Holidays. Covering early and late support hours on local rota. Working from Home or Version 1 office when not on Customer site.QualificationsSkills, Education & Qualifications:Minimum of 2-5 years of experience in deskside support.Strong customer service orientation with excellent communication skills.Ability to explain technical concepts to non-technical users.Experience with service desk management tools (e.g., ServiceNow).Knowledge of ITIL frameworks and best practices; ITIL v4 certification preferred.Strong communication, interpersonal, and problem-solving abilities.Customer-focused mindset with a commitment to delivering high-quality support.Strategic thinking and decision-making.Ability to manage multiple priorities and meet deadlines.Adaptability to evolving technologies and processes.Strong analytical and reporting skills.Strong understanding of IT infrastructure, systems, and troubleshooting methodologies.Operating Systems: Expertise in Windows, macOS, and mobile OS platforms (Android/iOS)Hardware & Software Troubleshooting: Diagnosing and resolving complex issues across desktops, laptops, peripherals, and enterprise applicationsCloud & Virtualisation: Proficiency in Azure, AWS, VMware, and Citrix environments, including virtual desktop infrastructure (VDI) and cloud-based endpoint managementNetworking: Strong understanding of TCP/IP, DNS, DHCP, VPNs, and firewalls; often CCNA or equivalent certifiedSecurity & Compliance: Familiarity with endpoint protection tools (e.g. Sophos, Carbon Black), patching cycles, encryption, and identity/access managementAutomation & Scripting: Experience with PowerShell, Bash, or Python for automating tasks and managing configurationsApplication Packaging: Microsoft Intune: Knowledge and experience associated with Patch My PC, Windows Installer (MSI), PowerShell Scripting, InstallShield / WiX Toolset / AdminStudio, Linux & macOS, Mobile Platforms (iOS/Android), Active Directory & Group PolicyExperience with remote support tools.Proficiency in Azure Active Directory and Group Policy Support.Ability to lift and transport equipment.Mobility to access various office areas, including under desks and in server/Comms rooms.May require occasional after-hours support for critical issues or scheduled maintenance.Additional InformationWhy Version 1? At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profitsStrong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programmeFlexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balanceFinancial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount schemeEmployee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policiesEducational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red HatReward schemes including Version 1’s Annual Excellence Awards & ‘Call-Out’ platform.Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.And many more exciting benefits… drop us a note to find out more.Version 1 is an equal opportunities employer. We are committed to building a diverse, inclusive and respectful workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, identities and lived experiences, and we value the different perspectives people bring. We want every candidate to have a positive and accessible recruitment experience. If you need reasonable adjustments at any stage of the process, please contact [recruiter email address] at Version 1. We will consider all requests carefully, respectfully and confidentially.Video links:[EM1]Please add the email address for the lead recruiterSummaryType: Full-timeFunction: ConsultingExperience level: Mid-Senior LevelIndustry: Information Technology And Services

About Neueda \n Neueda builds technical capability for the world’s largest financial institutions. Investment banks, asset managers, exchanges, market-data firms and insurers come to us when they need their engineers, graduates and technology leaders to be measurably better at something — building software, working with data, using AI in production, or moving a whole engineering organisation to a new standard. \n \n We are not a content house. Our work is designed and quality-assured by people who have done the job, and delivered by hands-on instructors. That is the difference our clients buy, and this role exists to protect it. \n \n The role \n You are the technical authority on our client engagements. You decide what a programme should teach, how it should be built, and whether what we are about to put in front of a client’s engineers is actually any good. You will shape solutions with our client teams before they are sold, architect the learning that follows, and hold the line on technical and instructional quality across a distributed bench of instructors and subject-matter experts. \n \n This is a role for an engineer who found they were better at making other engineers good than at any single codebase. You will not be writing production software here. You will be reading it, critiquing it, designing the exercises that teach it, and explaining to a client’s head of engineering why our approach will work. \n \n What you will actually work on \n Recent and current engagements, anonymised: \n\n • An enterprise-wide AI enablement programme for a global investment bank — from executive literacy through to engineers building agentic workflows in their own stack.\n, • A multi-track systems-analyst and engineering academy for a global asset manager, running to several hundred participants across multiple cohorts and geographies.\n, • An engineering-excellence programme for a tier-one bank, aimed at raising code quality, testing discipline and delivery practice across established teams.\n, • Graduate developer academies that take new hires from university to production-ready inside a bank’s own environment and tooling.\n\n \n Current technologies across the portfolio: Java, Python, C#/.NET, SQL and data engineering, AWS and Azure, CI/CD and testing practice, and the current generation of AI and agentic development tooling. \n \n What you will be accountable for \n\n • Technical correctness. You own it. You will read and critique other people’s code, labs, environments and architecture before it reaches a client, and use subject-matter experts for depth rather than for cover.\n, • Solution design. Leading needs analysis with clients and with our customer success team, then designing the end-to-end architecture of a programme — what is taught, in what order, in which modality, assessed how, and against which measurable business outcome.\n, • Shaping and winning work. Bringing technical credibility into client conversations, proposals and scoping. Being clear and honest about effort, risk and feasibility, and defending that view when it is challenged on price.\n, • Instructor and SME governance. Advising on selection from our approved pool, briefing them properly on objectives, audience and quality standards, and assuring what they produce before it is released.\n, • Instructional quality. Making sure our programmes reflect how adults actually learn technical skills — practice, feedback, spacing, realistic problems — and applying Neueda’s learning frameworks consistently across every output.\n, • Delivery discipline. Working with delivery management on design milestones, managing design and accuracy risk, supporting change control where scope moves, and keeping documentation and version control audit-ready where a client or regulator requires it.\n, • Evidence of impact. Using feedback, learning data, behavioural indicators and business measures to show what the programme changed — and to improve the next one.\n\n \n Essential experience \n\n • 8+ years building production software inside a global financial institution. Investment banking preferred; asset management, exchanges, market data, payments and insurance are equally welcome. You have shipped code that mattered, in an environment with real constraints — regulation, legacy, scale, audit.\n, • Demonstrable experience enabling other engineers at scale. This does not have to be a formal training career. Running a graduate academy, owning onboarding for an engineering org, tech-lead mentoring, internal guild or workshop leadership, or conference and bootcamp delivery all count.\n, • Credibility with senior technology stakeholders. You have scoped, presented and defended technical work in front of people at head-of-engineering or CTO level, and held your ground.\n, • The judgement to assure someone else’s technical curriculum. You can look at a lab, an exercise or a module outline and say precisely why it will or will not land with a room of engineers.\n, • Excellent written communication and comfort operating in ambiguity across a matrixed model with customer success, delivery management and associates.\n\n \n Desirable \n\n • A degree in Computer Science, Software Engineering or a related technical discipline. Equivalent professional engineering experience is fully acceptable in its place.\n, • Experience designing or delivering training in a regulated environment where accuracy and auditability are non-negotiable.\n, • Experience governing contractors, associates or an external delivery bench.\n, • Estimation and pricing experience on professional-services engagements.\n\n \n What we offer \n\n • Competitive salary and benefits package.\n, • A rapidly growing company where this role has genuine ownership rather than a narrow lane.\n, • Professional development and career growth opportunities.\n, • A supportive and collaborative working environment.\n

Senior Business Analyst – Energy & Utilities \n \n \n We are seeking an experienced Senior Business Analyst to support a major technology and transformation programme within the Energy & Utilities sector. \n \n This role requires a strong Business Analyst with genuine Energy, Power or Utilities experience, ideally gained within electricity transmission/distribution, energy markets, control centres or operational technology environments. \n \n Key Responsibilities \n\n • Lead requirements gathering and business analysis across complex Energy & Utilities programmes.\n, • Work with business, engineering, operational and technology stakeholders to define functional and technical requirements.\n, • Analyse current-state systems and processes and support the definition of future-state solutions.\n, • Translate business and operational requirements for architecture, engineering and delivery teams.\n, • Support systems integration across enterprise IT and Operational Technology (OT) environments.\n, • Facilitate workshops and produce requirements, process maps, user stories and acceptance criteria.\n, • Work closely with Architects, Project Managers, technical teams and technology vendors.\n\n \n Required Experience \n\n • Strong experience as a Business Analyst / Senior Business Analyst on complex technology programmes.\n, • Demonstrable experience within Energy, Power or Utilities.\n, • Experience in one or more of the following:\n, • SCADA\n, • Energy Management Systems (EMS)\n, • Advanced Distribution Management Systems (ADMS)\n, • Power Systems\n, • Control Centres / Control Systems\n, • Electricity transmission or distribution\n, • Energy Markets\n, • Operational Technology (OT)\n, • Strong systems integration and technology transformation experience.\n, • Excellent stakeholder management and workshop facilitation skills.\n\n \n \n Working Arrangements \n The position requires 3 days per week on-site in Belfast. \n Candidates must have full legal right to work in the United Kingdom for the duration of the assignment. \n \n If you DO have the above Energy & Utilities skill set, please get in touch with Neil McDonald directly on 087 687 4502 for a confidential discussion. \n

We are working with a major international law firm to hire a Senior Compliance Analyst. In this role you will take ownership of complex risk matters, handling end-to-end client onboarding while evaluating anti-money laundering requirements and resolving conflicts of interest across the firm's global network. \n \n The firm is looking for an experienced compliance specialist with a minimum of 5 years of dedicated risk and client onboarding experience. Candidates must possess deep technical expertise in analysing high-risk onboarding matters, including sanctions screening, source of wealth, and source of funds verification. The ideal candidate will combine dual exposure across both conflicts and anti-money laundering with the confidence and communication skills needed to advise stakeholders, support junior colleagues, and manage complex compliance workflows effectively. \n \n The responsibilities will include: \n \n\n • Managing complex client onboarding workflows, ensuring strict adherence to regulatory standards and firm policies across international jurisdictions.\n, • Conducting thorough anti-money laundering checks, evaluating customer due diligence, and assessing high-risk ownership structures.\n, • Performing detailed sanctions screening, adverse media assessments, and source of wealth or funds verification on high-risk files.\n, • Executing conflict checks, evaluating potential ethical or commercial issues, and proposing clear resolutions to internal partners.\n, • Advising fee earners and internal stakeholders on regulatory compliance obligations, risk policies, and matter inception procedures.\n, • Assisting with the creation and maintenance of information barriers and confidential risk management protocols.\n, • Mentoring junior team members, sharing technical knowledge, and serving as a point of escalation for complex risk inquiries.\n, • Supporting continuous operational improvements across onboarding technologies, internal risk registers, and compliance systems.\n\n \n Please apply today to register your interest in this position. \n \n Ref: 1562

hackajob is partnering directly with Kainos to hire for this role. \n Join Kainos and Shape the Future \n At Kainos, we're problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we're transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together. \n \n We believe in a people-fir... \n \n \n \n \n ZIPC1_UKTJ

Persuades and influences others through strong and comprehensive communication and diplomacy skillsPerforms other duties and functions as assignedAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, i

Basic information Location Belfast Business Line Technology & Transformation Job Type Permanent / FTC Date published 17-Aug-2026 Req # 23993 Job description Connect to your IndustryDeloitte’s AI & Data Solutions operating unit focuses on enabling clients to overcome complex systems challenges when

Join Kainos and Shape the Future At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact.Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do

Produce analysis, data mapping and data analytical skills using SQL, Excel and Power BIProduce detailed Business Requirement Specification Documents. Proven track record in producing high-quality Business Requirements Documents, Business Processes Mapping and documentation skills.

Business Analyst - Business & Technical Analysis - Technology Consulting - BelfastAt EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. Your key responsibilitiesAs a Business Analyst

We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as and bank accounts, we offer , , a and in the UK, with more exciting things to come beyond. Our UK customers can also , and _ with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ London or Remote (UK)| | £42,500 - £50,000 ➕ incentive awards tied to your performance | | As an Anaplan Support Analyst, you will play a pivotal role in driving the success of our Anaplan platform and supporting our broader Centre of Excellence (CoE). Working directly alongside our Lead Solutions Architect, Model Builders, and the FP&A team, you will act as the key engine powering daily operations—managing change requests, facilitating user training, and getting hands-on with model building activities to enhance our financial planning ecosystem. • Implementing Change Requests: Managing, triaging, and delivering end-to-end Change Requests across our Anaplan models to ensure seamless business operations., • Supporting Model Building: Collaborating closely with Lead Solutions Architect and Model Builders to assist in building, testing, and implementing new functionalities and enhancements., • Providing Training & Supporting End Users: Designing and delivering engaging training sessions and documentation to upskill end-users across FP&A and Finance Business Partner teams., • Maintaining & Optimising Models: Maintaining data integrity, managing user access, monitoring model performance, and troubleshooting issues as they arise., • Anaplan Expertise: Hands-on experience supporting and maintaining Anaplan workspaces/models (Anaplan Level 2 Model Builder certification or equivalent is highly desirable)., • Managed Change Requests & Supported Systems: Proven track record handling Change Requests, user support tickets, and system enhancements in a CoE or support structure., • Model Building Skills: Functional understanding of Anaplan model architecture and formula building, with the ability to assist in active model development., • Experience Training Users: Strong communication and facilitation skills, with a passion for training and empowering non-technical users on Anaplan functionality., • An Understanding of Finance: Solid foundational understanding of financial modelling, FP&A principles, or finance workflows., • AI Tooling: Familiarity with AI tools, including the ability to write effective prompts. You should demonstrate curiosity for how AI can be used to improve processes and solve problems more effectively., • Domain Experience: Banking or financial services experience is a bonus, but not essential! We will consider candidates from non-financial industries What’s in it for you £42,500 - £50,000 + incentive awards tied to your performance We're open to distributed working within the UK, with the expectation of working from the London office on occasional basis. ⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. £1,000 learning budget each year to use on books, training courses and conferences. We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more! _. • Phone call with Recruiter (30 mins), • Technical video interview with Hiring Manager and FP&A Lead (60 mins), • Partnerships interview FP&A team (30 mins) Our average process takes around 3–4 weeks, but we will always work around your availability. We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out. We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them _. Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our , 2026 and 2025 _ We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage

Join Kainos and Shape the Future.At Kainos, we're problem solvers, innovators, and collaborators - driven by a shared mission to create real impact.Whether we're transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it t

Job Title: Deskside Support Analyst Engagement: Full Time, Permanent Location: Belfast ⌚ Working hours: Shift pattern between (Apply online only) and (Apply online only) Salary: Up to £36,000 About the role As Deskside Support Analyst you will be part of the Service Operations team and be the first point of contact for clients, providing technical support and ensuring efficient resolution of incidents and service requests. You will work within a fast-paced, security-conscious environment, supporting a wide range of technologies and adhering to ITIL best practices. This role requires strong technical expertise, excellent communication skills, and a proactive approach to problem-solving. What you'll do • Act as the first line of technical support, handling incidents, requests, and alerts raised through ServiceNow or other communication channels., • Provide first-level diagnosis and resolution for issues related to Microsoft operating systems, Active Directory / Entra ID, Microsoft 365, and Microsoft Cloud services (including Azure)., • Escalate complex issues to second- or third-line teams while maintaining ownership and ensuring timely updates to the customer., • Monitor and maintain system performance alerts and security-related events in line with MSP operational procedures., • Adherence to documented processes and procedures, including technical procedures and knowledge base articles., • Support user account management, password resets, and access provisioning through Active Directory / Entra ID., • Ensure incidents and requests are logged, prioritised, and resolved within agreed service levels (SLAs)., • Collaborate with other internal teams to support continuous service improvement and maintain high standards of security and compliance., • Participate in shift-based or on-call rotations where required to provide 24/7 operational coverage. What you'll bring • Strong working knowledge of the latest (and minus one) Microsoft operating systems (Windows / Windows Server)., • Experience using ServiceNow or similar IT service management tools., • Proficiency with Microsoft Cloud technologies, including Azure and related services., • Hands-on experience with Active Directory / Entra ID administration and troubleshooting., • Good understanding of Microsoft 365 applications and user support., • Knowledge of ITIL service management principles and best practices., • Excellent communication and customer service skills, with the ability to explain technical issues in simple terms., • Strong analytical and problem-solving abilities with a proactive, solution-oriented mindset., • Experience working in an MSSP or security-focused environment is desirable but not essential. What we offer • 25 days leave + bank holidays, • Your birthday off, • Enhanced parental leave, • Company Pension, • Private medical, • Gym membership, • Cycle to work scheme, • Employee assistance programme, • Endless learning opportunities Who are we Acora One is a trusted UK technology partner dedicated to helping small and medium-sized businesses thrive through reliable, secure, and scalable IT solutions. Backed by the expertise and resources of Acora Group, Acora One delivers comprehensive managed IT services, cybersecurity, cloud solutions, connectivity, telephony, and business continuity support tailored to the needs of growing organisations. Our values • #1 Be the best you can be, • #2 We do what we say, • #3 Together we win To be considered for this position, you must have full rights to work in the UK. Equal Opportunities at Acora Group Acora Group are an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people based on qualifications, merit, skills, and business need. We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments. Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team

hackajob is partnering directly with Kainos to hire for this role. Join Kainos and Shape the Future At Kainos, we're problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we're transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together. We believe in a people-first culture , where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you'll be part of a diverse, ambitious team that celebrates creativity and collaboration. Ready to make your mark? Join us and be part of something bigger. As a Senior Business Analyst in Kainos, you will be responsible for ensuring that your team has a good understanding of business needs so that our customer solutions meet the needs of them and their users. You will be responsible for articulating problems and processes in ways understood by all stakeholders - both business and technical, and for facilitating the analysis and design of cost-effective software solutions that impact users worldwide. Minimum Requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role in a consulting environment is a must-have) UK public sector experience Extensive experience in a relevant commercial or technical environment Broad business and technology understanding and a proven awareness of industry trends Proficient in stakeholder management, sensitive to the needs of each stakeholder yet comfortable to challenge where appropriate Excellent user story creation skills , articulating the business needs in a format that is easily consumable by the scrum team (2 years, backlog management, refinement sessions, customers pre-sales, requirements, and priorities and value) talk to end users Strong business process modelling skill s, capturing existing processes, designing new processes and presenting processes to achieve buy-in Competent facilitator of small groups to achieve focused outcomes. (dev teams, product approval committee, delivery manager Highly effective at translating business requirements into cost-effective functional requirements Good commercial awareness, always delivering within project constraints A strong understanding of Agile and Waterfall Project Management delivery methodologies Able to work flexibly and to tight deadlines We all work in teams here in Kainos - a proven ability of strong team skills, including working in a multi-disciplinary team is crucial Good verbal and written communication skills, with the ability to communicate with a variety of stakeholders Desirable: Experience of software development or related problem-solving discipline Experience of working on client site, delivering high-quality digital products. Stakeholder management experience We are passionate about developing people - a demonstrated ability in managing, mentoring and coaching members of your team and wider community is important Experience mentoring customer on good story writing techniques Agile and waterfall project experience across a range of methodologies (across a range of methodologies and frameworks (e.g. waterfall, scrum, Kanban, etc.) Active participant in communities of interest (e.g. online groups, speaking at conferences etc.) Embracing our differences At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field. Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs. TPBN1_UKTJ

hackajob is partnering directly with Kainos to hire for this role. Join Kainos and Shape the Future At Kainos, we're problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we're transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together. We believe in a people-first culture , where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you'll be part of a diverse, ambitious team that celebrates creativity and collaboration. Ready to make your mark? Join us and be part of something bigger. Main purpose of the role & responsibilities in the business As a Consultant in the Workday Product Business Unit at Kainos, you will be the primary technical point of contact for our Partners and a recognised Pay Transparency Analyzer (PTA) expert, ensuring our Partners are equipped, informed and supported to succeed with Kainos PTA. You will own the technical relationship with Partners, manage the documentation and enablement materials they rely on, and act as the bridge between our Partners and Kainos' Services, Support and Product Development teams. This is a role with a clear growth path. As you build deep product and Partner expertise, the role will evolve towards a Customer Value Manager (CVM) remit - becoming a trusted advisor who drives PTA adoption, customer satisfaction, growth and retention. We are looking for someone who combines genuine technical depth with strong relationship-building skills and the commercial curiosity to grow into a value-management role over time. Some travel will be expected. Your responsibilities Initial focus - Partner technical enablement PTA expertise - Act as a subject-matter expert in Pay Transparency Analyzer (PTA), providing authoritative technical guidance and first-hand product knowledge to our Partners and internal teams. Partner technical contact - Be the direct, day-to-day technical point of contact for Partners, answering queries, troubleshooting and ensuring Partners have what they need to deliver successfully with Kainos PTA. Documentation ownership - Own, maintain and continually improve the documentation, training materials, user guides and sales enablement materials provided to Partners, ensuring content is accurate, current and fit for purpose. Onboarding and tenant setup - Support the onboarding of new customers and Partners, contributing to operational frameworks, technology deployment and Workday tenant setup for PTA. Bridging the gap - Be the liaison between Partners and all Kainos PTA functions - Services, Support and Product Development - ensuring a seamless Partner experience and proactively surfacing and resolving any issues. Maintain effective communication channels with Workday across all aspects of Pay Transparency, including support, releases and outages. Issue management - Manage escalations and work closely with technical support teams to resolve platform-related issues swiftly, maintaining open communication and timely responses. Customer/Partner advocate - Channel Partner feedback into Kainos' Product and Development teams to improve the Kainos PTA offering, advocating for Partner needs in roadmap planning and enhancements. As the role evolves - Customer Value Management Proactive Customer Success and Value Management - Build and maintain strong, long-term relationships with key stakeholders, including HR and IT teams. Conduct regular check-ins and proactively manage a portfolio of customers to drive long-term success and value from Kainos PTA, identifying where value is not being realised and taking corrective action with internal teams. Workday Roadmap - Develop a clear understanding of each customer's Workday roadmap and link key events on it to how Kainos PTA can help them realise maximum value with minimal risk. Adoption and Value Management - Work with customers to define success metrics and track the realisation of value, monitoring adoption and ensuring value is recognised and communicated to key stakeholders. Value Planning - Create Value Plans, including Strategic Business Objectives and associated OKRs, and keep these up to date in the relevant Customer Value dashboards. Retention - Support Customer Success teams in retaining product subscriptions across your customer base, proactively identifying retention risks and leading recovery plans in collaboration with other Kainos functions. CRM management - Accurately report on customer status using PTA Health and Customer Status indicators in our chosen toolset. Growth partnership - Work closely with an aligned Account Director or Account Manager to identify upsell and cross-sell opportunities based on customer needs and usage patterns. What we are looking for Essential Workday HCM certified. Consulting experience, with a track record of delivering for clients in a professional services or technology environment. Strong technical aptitude with hands-on Pay Transparency Analyzer (PTA) experience, or the demonstrable ability to become a PTA expert quickly. Experience of Workday implementations, including deployment, configuration and tenant setup. Ability to translate customer needs into operational solutions, and to lead or contribute to cross-functional workstreams that drive alignment with external partners such as Workday. Experience in a technical, customer- or partner-facing role within a technology environment, with a track record of building trust and delivering excellent service. Experience creating and maintaining clear technical documentation and enablement materials. Great networking and relationship-building skills, internally and externally, with the ability to communicate effectively from SME/Functional Analyst through to senior stakeholders. Experience in an agile, tech-focused or Cloud SaaS environment. Ability to operate in a fast-moving environment that is constantly adapting to change. Desirable / developing Experience of Workday Advanced Compensation and reporting. Prior Customer Value Manager, Customer Success or account-management experience, or a clear ambition to grow into a value-management role. Commercial acumen, with awareness of both opportunity and risk identification. Ability to understand Large Enterprise clients and map key stakeholders and processes related to our products and services. Embracing our differences At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field. Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs. TPBN1_UKTJ

Are you a proactive and technically minded Business Analyst ready to thrive in an Agile environment? We’re seeking an experienced Technical Business Analyst to join our dynamic IT development team, where innovation and collaboration drive everything we do. Technical Business Analyst Location: This

ERP Technical Delivery AnalystHybrid - Attached to the Solihull, Hook or London office Full Time, Permanent Band 4/ 65,000 - 70,000 (dependent on experience) Job Overview: Serco is seeking an ERP Technical Delivery Analyst to act as a technical authority and assurance role across i

As a Support Analyst, you’ll join a dedicated support team working within an ITIL environment, providing high-quality technical support to a varied user base. As the newest Support Analyst be supporting users across a range of bespoke applications, investigating incidents, resolving technical issu

DOE + Private Medical Insurance + Dental & Vision Cover + Enhanced Annual Leave + Pension + Wellbeing Support.Are you a GRC professional with a strong background in cybersecurity, cloud security and compliance frameworks who wants to join a rapidly growing consultancy where you can work with a diver

Experience in defence, national security, law enforcement, policing or intelligence.Strong OSINT, investigative and analytical skills.Excellent written and verbal communication skills.High standards of accuracy, discretion and professional judgement.The ability to work independently and manage compe

Strong analyst background with genuine technical fluency, you don't need to write production code, but you need to understand what's happening technically and hold your own in that conversation. Senior Analyst (Technical) — Permanent, Hybrid London — £70,000 to £90,000 DOE. We're recruiting a

Phenomenal opportunity to work for a world-class financial service firm within private markets in London with their teams as a Technical Business Analyst working on investment management projects. This is a fantastic opportunity for an experienced technical business analyst to work with a leading fi

DOE + Private Medical Insurance + Dental & Vision Cover + Enhanced Annual Leave + Pension + Wellbeing Support.Are you a GRC professional with a strong background in cybersecurity, cloud security and compliance frameworks who wants to join a rapidly growing consultancy where you can work with a diver

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Do you excel at reviewing technical designs, triaging intricate system issues, and guiding broader analyst teams through technical solutions?. Are you a Technical Business Analyst with deep technical insight into system architecture, API integrations, and complex rating engines?. Strong experience a

Business Analyst / Technical Business Analyst. Oracle FLEXCUBE Technical Business Analyst. We are looking for an experienced Technical Business Analyst with strong Oracle FLEXCUBE knowledge to support banking technology and transformation initiatives within a banking environment.

North Co Recruitment are working with a leading UK health insurer to appoint a Senior Technical Pricing Analyst into their pricing team. Mentor junior analysts, embedding best practice across the pricing team. Outstanding communication skills, with the ability to translate technical concepts for a r

Seeking a Technical Business Analyst to own and optimize the Oracle JDE EnterpriseOne system, focusing on performance, usability, and integrating business requirements into practical system changes for a construction business.

Experienced Asbestos Analyst performing air monitoring and clearance testing on commercial/industrial sites.

The Technical Business Analyst will support project delivery, document scope, and communicate with stakeholders.

Provide technical support, investigate and resolve IT issues, and build customer relationships in a hybrid IT service desk role.

Seeking a Technical Data Analyst in Sheffield to aid an ERP program by managing data migration, reporting, and quality.

Asbestos Analyst performs air monitoring, clearance testing, and reporting for commercial/industrial sites, requiring BOHS P403/P404 qualifications and a UK driving license.

The ability to distil complex or ambiguous business problems into simple, well-reasoned solutions and communicate findings clearly to both technical and non-technical audiences. Coordinate and execute data-centric project deliverables with pace and precision, maintaining a hands-on approach to day-t

Collaboration: Work closely with Business Analysts, Data Analysts, and product teams to understand requirements and translate them into technical solutions. Ability to communicate technical concepts clearly to non-technical stakeholders. Through world-class development, you’ll gain invaluable tech

Job ID: 99678107728Posted: 2026-08-28Location: Belfast, Northern Ireland, United KingdomCategory: Operations - Services, ProfessionalCompany: CitiReference Data Services Lead Analyst Are you looking for a career move that will put you at the heart of a global financial institution?By Joining Citi, y

Effectively communicate complex technical topics to both technical and non-technical audiences. Through world-class development, you’ll gain invaluable technical and personal skills. This role is focused on the technical delivery of innovative new solutions for clients.

Clear and concise written and verbal communication skills, with the ability to present complex information to both technical and non-technical audiences. Job ID: 99751141808Posted: 2026-08-26Location: Belfast, Northern Ireland, United KingdomCategory: Technology, Technology Business AnalysisCompany: