Client Director
6 days ago
Manchester
Client Director\n Application Deadline: 13 October 2026 \n Department: Sales \n Employment Type: Full Time \n Location: GBR Manchester Hardman Boulevard \n Description\n The Client Director is a senior strategic sales leader responsible for managing 1–2 high-value global accounts within the banking sector, acting as the primary relationship owner and trusted advisor. This role will bring significant experience working with Tier 1 banks and financial services institutions, with a strong understanding of the regulatory, operational, and risk challenges facing the sector. The role drives multi-year account growth through exceptional engagement, value creation, and orchestration of internal resources. The Client Executive will carry a £5M–£10M annual quota and work in partnership with cross-functional stakeholders including Pre-Sales Architects, Customer Success Managers, Sales Specialists, and Marketing. \n Key Responsibilities Strategic Account Ownership: \n\n • Serve as the executive sponsor and primary point of contact for 1–2 of global strategic accounts within the banking sector.\n, • Align internal resources to co-develop tailored solutions.\nMulti-Year Account Planning: \n\n, • Build and maintain detailed multi-year account plans, incorporating customer objectives, competitive intelligence, and a strategic roadmap for growth.\nCustomer Engagement & Executive Alignment:\n\n, • Develop deep, trusted advisor relationships with senior client stakeholders.\n, • Drive regular executive-level engagement and strategic business reviews.\nRevenue Growth & Renewal Strategy:\n\n, • Identify and pursue opportunities for renewal, cross-sell, and upsell.\n, • Lead contract negotiations, renewals, and pricing discussions in collaboration with Legal and Finance.\nAcquisition Expansion & Value- Based Solutioning: \n\n, • Lead efforts to expand footprint within the client through new use cases, divisions, or geographies.\n, • Collaborate with technical teams to design solutions aligned to client priorities and measurable outcomes.\nValue-Based Solutioning: \n\n, • Collaborate with Pre-Sales and Technical Architects to design and position solutions that align with customer priorities and deliver measurable outcomes.\nInternal Orchestration: \n\n, • Drive collaboration across internal teams (Customer Success, Sales Specialists, Product, Delivery, and Operations) to ensure solution alignment and customer success.\nForecasting & Reporting: \n\n, • Maintain accurate, up-to-date forecasts and deal progression in Salesforce.\n, • Proactively identify risk and opportunity areas in the pipeline.\nCustomer Advocacy: \n\n, • Champion customer needs internally, inform product and services evolution, and participate in executive briefings or advisory boards where appropriate.\nSuccess Measures:\n\n, • Achievement of annual revenue and quota attainment (£5M–£10M).\n, • Year-over-year account growth and expansion into new business lines or regions.\n, • Customer retention, renewal rates and Net Revenue Retention (NRR).\n, • Strategic alignment with client initiatives and satisfaction metrics (e.g., NPS, CSAT).\n, • Internal stakeholder feedback on collaboration, leadership, and execution.\n\n Skills, Knowledge & Expertise Core Competencies\n\n • Deep FSI expertise, including experience selling into and managing relationships within global banking and financial services organisations.\n, • Strategic cross-functional leadership.\n, • Executive presence and stakeholder management.\n, • Solution selling and business case development.\n, • Opportunity origination and deal shaping.\n, • Cybersecurity services understanding.\nKey Attributes\n\n, • Inspiring & Energetic – Motivates teams and clients toward ambitious goals; creates momentum.\n, • Visionary & Strategic – Communicates the “art of the possible” and navigates complex client ecosystems with structured growth plans.\n, • Execution-Oriented – Demonstrates a strong closing mentality, accountability, and resilience in high-stakes environments.\n, • Collaborative & Inclusive – Aligns cross-functional teams effectively; promotes transparency, trust, and mutual accountability.\n, • Commercially Fluent – Balances customer success with profitability; understands value creation and enterprise dynamics.\n, • Integrity & Customer Advocacy – Operates with honesty, ethical selling, and a relentless focus on long-term client outcomes.\n\n Job Benefits\n\n • Flexible Working: Balance your work and personal life with our flexible working options.\n, • Generous Holiday Allowance: Enjoy 25 days of holiday, plus bank holidays, with the option to buy up to 5 additional days of annual leave.\n, • Medicash & Critical Illness Scheme\n, • Financial & Investment Benefits: Enjoy peace of mind with our Pension, Life Assurance, and Share Save Scheme.\n, • Community & Volunteering Programmes: Make a difference in your community with our volunteering opportunities.\n, • Green Car Scheme: Drive green and save money with our eco-friendly car scheme.\n, • Cycle Scheme: Stay fit and healthy with our cycle-to-work scheme.\n, • Special Time Off: Take time off for those big moments in life, like getting married/entering into a civil partnership, becoming a grandparent, and welcoming home a new pet.\n, • Family Planning: Benefit from our generous maternity and paternity leave, as well as time off and support for those undergoing fertility treatments.\n #J-18808-Ljbffr