Assistant General Manager (AGM)
2 days ago
£45000–£50000 yearly
Full-time
London
We are a multi level restaurant, cocktail bar, rooftop and late night venue in the heart of Clapham. We are looking for a strong, commercially aware and highly experienced Assistant General Manager with a proven background in wet led venues, late night operations, licensing compliance and high volume trade. This is a key leadership role for someone who understands the pace, pressure and discipline required to run a busy late night hospitality business. The ideal candidate will have strong experience in cocktail bars, clubs, rooftop bars, high volume drink led venues or multi concept operations where revenue is driven heavily through bar sales, table service, VIP bookings and late night trading. Role Overview The Assistant General Manager will support the General Manager in overseeing the full day to day operation of Mimosa, with particular focus on wet sales performance, late night standards, licensing compliance, guest safety, service flow and high volume operational control. You will be expected to lead from the floor, manage busy shifts, support the bar and floor teams, maintain excellent guest experience and ensure that the venue operates safely, legally and profitably during both daytime and late night trading. This role requires someone who is confident managing a fast moving, drink led environment, understands licensing responsibilities and can remain calm, organised and commercially focused during peak service. Key Responsibilities 1. Support the General Manager in overseeing the full operation of Mimosa, including the restaurant, cocktail bar, rooftop, private event spaces and late night venue., 2. Take a leading role in managing wet led operations, including bar service, drinks revenue, table service, bottle service, cocktail standards and late night sales performance., 3. Lead high volume late night shifts, ensuring strong floor control, smooth service flow, effective team deployment and excellent communication between bar, floor, host, security and management teams., 4. Ensure the venue operates fully in line with its premises licence, licensing objectives, age verification policy, capacity limits, noise management, incident reporting and all late night operating requirements., 5. Work closely with the General Manager, Bar Manager and security team to maintain a safe, controlled and professionally managed late night environment., 6. Monitor guest behaviour, crowd movement, door communication, queue management, VIP areas and late night floor standards to protect both the guest experience and the licence., 7. Support wet sales growth through upselling, table management, drinks training, product knowledge, cocktail quality, speed of service and premium guest engagement., 8. Manage and motivate the front of house and bar team, including supervisors, bartenders, barbacks, waiters, hosts, runners and support staff., 9. Assist with recruitment, onboarding, training, rotas, performance management and development of staff across restaurant, bar, rooftop and late night operations., 10. Ensure all team members understand service sequence, drinks standards, licensing responsibilities, Challenge 25, intoxication awareness, refusal of service procedures and guest safety expectations., 11. Support the Bar Manager with stock control, wastage, breakages, ordering awareness, cellar standards, equipment issues and bar opening and closing procedures., 12. Assist with financial controls, including cash handling, end of day reporting, till reconciliation, labour control, stock awareness and daily sales reporting., 13. Manage private events, group bookings, VIP reservations and late night table bookings, ensuring all operational details are communicated clearly and delivered professionally., 14. Handle guest feedback, complaints, incidents and service issues calmly and professionally, ensuring proper escalation and accurate reporting where required., 15. Maintain high standards of cleanliness, venue presentation, ambience, lighting, music levels, table setup, bar setup and overall guest environment., 16. Ensure compliance with health and safety, fire safety, food safety, allergen procedures, security procedures, staff welfare, company policies and licensing law., 17. Act as the senior manager on duty when required, taking full responsibility for the venue, team, guests, licence conditions and trading standards during the shift. Essential Experience The successful candidate must have strong previous experience in a wet led, high volume, late night hospitality environment. Experience in cocktail bars, late night venues, clubs, rooftops, premium bars, entertainment venues or large multi area operations would be highly beneficial. You must be confident managing busy evening and late night trade, working with security teams, protecting the premises licence and driving strong drinks revenue while maintaining a safe and premium guest experience. Required Skills and Experience 1. Previous experience as an Assistant General Manager, Senior Floor Manager, Bar Manager, Duty Manager or similar in a wet led, late night or high volume venue., 2. Strong understanding of UK licensing responsibilities, premises licence conditions, Challenge 25, intoxication management, incident logging and late night operating standards., 3. Proven ability to manage high volume drink led trade, including cocktail service, bar sales, table service, bottle service and premium upselling., 4. Confident leading busy late night shifts with multiple areas, high guest numbers and fast moving operational demands., 5. Strong commercial understanding of wet GP, stock control, wastage, labour, sales performance and service efficiency., 6. Experience working closely with door supervisors, security teams, hosts, bar teams and floor teams during late night operations., 7. Excellent leadership skills with the ability to train, motivate and control a large team under pressure., 8. Strong guest service standards with the ability to balance hospitality, atmosphere, safety and commercial performance., 9. Excellent attention to detail across venue presentation, bar standards, compliance, reporting and shift handovers., 10. Flexible availability, including evenings, weekends, bank holidays and late night finishes. Personal Qualities We are looking for someone polished, alert, hands on and commercially sharp. You must understand that late night hospitality requires more than good service. It requires control, confidence, awareness, licensing discipline and the ability to read a room quickly. The right person will be calm under pressure, strong with people, confident with security and licensing matters, and able to keep standards high even when the venue is trading at full capacity. What We Offer A senior leadership role within an exciting new multi level hospitality venue in Clapham, with the opportunity to be part of the opening and growth of a large, ambitious operation. The role offers exposure to restaurant, cocktail bar, rooftop, private events, VIP service and late night trade, with the chance to help shape the standards, culture and reputation of Mimosa from the beginning. Salary: £45,000 to £50,000 per annum, depending on experience, plus service charge.
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