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A Shop Supervisor in a retail business plays a critical role in ensuring the smooth operation of the store, maintaining high levels of customer satisfaction, and managing the team effectively. The duties and responsibilities are tailored to the fast-paced and customer-focused nature of the grocery industry. Here’s a detailed breakdown of duties which we required for the job. 1. Team Management - Supervise and lead store staff, including cashiers, stock clerks, and customer service representatives. - Assign tasks, set schedules, and ensure adequate staffing during peak hours. - Train new employees on store policies, procedures, and customer service standards. - Monitor employee performance and provide feedback or coaching as needed. - Foster a positive and productive work environment. 2. Customer Service - Ensure customers receive prompt, friendly, and efficient service. - Address customer complaints, inquiries, and issues in a professional manner. - Monitor customer feedback and implement improvements to enhance the shopping experience. - Maintain a clean, organized, and welcoming store environment. 3. Inventory Management - Oversee stock levels and ensure shelves are well-stocked and organized. - Coordinate with suppliers and vendors for timely delivery of groceries. - Conduct regular inventory checks to prevent overstocking or stockouts. - Manage perishable items (e.g., fruits, vegetables, dairy) to minimize waste and ensure freshness. - Implement inventory control systems to track stock accurately. 4. Store Operations - Ensure the store operates efficiently and complies with company policies and procedures. - Oversee the opening and closing procedures of the store. - Monitor cash registers, handle cash discrepancies, and ensure accurate transactions. Maintain store cleanliness, including aisles, checkout areas, and storage spaces. - Ensure compliance with health and safety regulations (e.g., food safety standards). 5. Sales and Promotions - Implement promotional campaigns and ensure displays are attractive and well-stocked. - Monitor the effectiveness of promotions and provide feedback to management. - Upsell products and encourage customers to take advantage of deals. - Analyze sales data to identify trends and opportunities for growth. 6. Quality Control - Inspect incoming goods to ensure they meet quality and freshness standards. - Remove expired or damaged products from shelves promptly. - Ensure proper storage of perishable and non-perishable items to maintain quality. 7. Financial Management - Monitor daily sales and cash flow. - Prepare and submit sales reports to management. - Identify opportunities to reduce costs and improve profitability. - Manage budgets for staffing, inventory, and store operations. ** 8. Health and Safety Compliance** - Ensure the store complies with food safety regulations and hygiene standards. - Train staff on proper handling and storage of groceries. - Conduct regular safety inspections and address potential hazards. - Maintain proper documentation for health and safety audits. 9. Vendor and Supplier Coordination - Build and maintain strong relationships with suppliers and vendors. - Negotiate pricing and terms to ensure cost-effectiveness. - Resolve any issues related to deliveries, quality, or pricing. 10. Problem-Solving - Address operational challenges, such as equipment malfunctions or staffing shortages. - Handle customer complaints and resolve conflicts effectively. - Develop contingency plans for unexpected situations (e.g., power outages, supply chain disruptions 11. Reporting and Analysis - Generate reports on sales, inventory levels, and customer feedback. - Analyze data to identify trends, inefficiencies, and areas for improvement. - Provide recommendations to management for optimizing store performance. 12. Communication and Collaboration - Act as a liaison between staff and upper management. - Communicate store goals, policies, and updates to the team. - Collaborate with other departments (e.g., marketing, logistics) to ensure alignment. Key Skills and Qualities - Strong leadership and team management skills. - Excellent communication and interpersonal abilities. - Attention to detail and organizational skills. - Knowledge of grocery products, inventory management, and food safety standards. - Ability to work in a fast-paced environment and handle multiple tasks. - Customer-focused mindset with a problem-solving attitude.

Are you looking to kick-start a new career? We are recruiting for companies who are looking to employ our Project Management Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee upon completion. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is broken down into 3 easy steps. Online Training Complete a selection of professional, accredited and industry recognised Project Management courses by including Prince2 & Agile. The training is delivered via video tutorials, presentations and quizzes through a portal that you study from home. Practical Training Now that you have learned all the theory it’s time to start applying that into practice so that you have the required experience to start within the industry. Our expert Project Manager tutor will provide you with 2 case scenarios for you to complete that will be based on real-world situations. Official exams At this final stage, we will prepare you to take your official Prince2 & Agile Foundation exams. The exams can be taken at one of the approved test centres across the UK or online from your own home. PM Role Through our range of partnerships throughout the UK with Project Management organisations, we are able to place you into an entry level role within your local area. You will be working as either a Project Coordinator or Project Administrator (£25K-£45K starting salary). At a one off cost of £1499, or a deposit of £212 followed by 10 interest free monthly instalments of £148, this represents a great opportunity to start a rewarding career in Project Management and have a real career ladder to start climbing. If you are not offered a role at the end of the training we will refund 100% of your course fees. Apply now and one of our friendly advisors will be in touch.

Mantilla Network is a leading retail brand committed to delivering exceptional customer experiences. We are looking for a motivated and dynamic Sales Supervisor to join our team and help drive sales while ensuring smooth store operations. Key Responsibilities: ✅ Team Leadership – Supervise, train, and motivate sales staff to achieve targets. ✅ Sales & Customer Service – Ensure excellent service, handle customer inquiries, and drive sales growth. ✅ Store Operations – Oversee daily activities, including opening/closing, inventory, and compliance. ✅ Merchandising – Maintain attractive product displays and optimize store layout. ✅ Reporting – Track sales performance, prepare reports, and assist in cash management. ✅ Problem-Solving – Resolve customer and staff issues efficiently.

Purpose of the Job: As a Team Member, your role is all about creating delightful moments for our customers. We want to hear from candidates who ooze passion, love to cook, are confident, charming & wear an easy smile with customers, and who want to be part of our exceptional new fresh pasta concept in Manchester Airport. If that sounds like you, we wanted to hear from you. So, as our Roman ancestors might have said, carpe diem. Show us your soul. What you will do at Pasta Evangelists: - Prepare & plate our fresh pasta dishes (and other edible delights) to our high standards that will delight customers. - Prepare orders for dine-in and delivery swiftly and accurately, ensuring a smooth and enjoyable experience for every guest. - Be a team player and bring positivity and warmth to the kitchen and wider store environment & colleagues you work with. - Welcome each customer with genuine warmth and enthusiasm. - Help customers explore our menu, offering personalised recommendations and answering any questions with passion. - Create a positive dining atmosphere by being attentive and proactive in meeting customers' needs. - Follow our treasured recipes and techniques to ensure every dish meets our high standards. - Keep your workspace clean, organised, and buzzing with energy. - Keep an eye on our ingredient supplies and let the assistant store manager know if we’re running low on anything essential. - Make sure the dining area is always inviting and immaculate. - Regularly clean and sanitise tables, chairs, and other surfaces to ensure a safe environment. - Follow all health and safety guidelines to keep both customers and colleagues safe. - Pitch in with cleaning tasks when needed. - Work closely with your teammates to ensure everything runs smoothly. - Take part in team meetings and training sessions, bringing your ideas and enthusiasm. - Support your colleagues, especially during busy times, and be willing to take on additional tasks as required. Who you are: - Experience in customer service or food service is a plus, but a passion for Italian cuisine is what truly matters. - Enthusiasm for learning about our menu and sharing that knowledge with customers. - Excellent communication and people skills. - Ability to thrive in a fast-paced environment and juggle multiple tasks with grace. - A positive attitude, reliability, and a strong sense of teamwork. - Flexibility to work various shifts, including very early morning (some shifts start at 3am), evenings, weekends, and holidays. - Bonus point! Any experience in coffee, wine, and pasta would be advantageous, but it’s your zest for life that we are looking for. - … If you dream in pasta shapes, you're in the right place. What we can offer: - £12.50 per hour - Service Charge - Join a dynamic, fast-moving & diverse team - Regular team socials and pasta tastings - Free Pasta Evangelists products - Referral bonus Scheme - Airport parking provided. - Development Opportunities - you can grow inside the business.