Customer Care Specialist Duties: Provide exceptional customer service and support to clients Handle incoming customer inquiries via phone, email, and chat Resolve customer issues and complaints in a timely and professional manner Maintain accurate records of customer interactions and transactions Collaborate with internal teams to address customer needs and ensure customer satisfaction Identify opportunities for upselling or cross-selling products or services Negotiate with customers to reach mutually beneficial solutions Stay up-to-date on product knowledge and industry trends
Annual Gross Salary: £31,000 to £35,000 About the Role: We are looking for a detail-oriented and reliable Bookkeeper to join our finance team. The ideal candidate will be responsible for maintaining accurate financial records, processing transactions, and supporting monthly reporting and compliance tasks. Key Responsibilities: Maintain purchase and sales ledgers Process invoices, receipts, and payments Bank reconciliations and petty cash management Prepare VAT returns and assist with payroll Support month-end and year-end processes Liaise with accountants and HMRC as needed Requirements: Proven experience as a Bookkeeper or similar role Good knowledge of Xero (preferred but not essential) Understanding of UK accounting and VAT principles Attention to detail and strong organisational skills Qualifications: Bachelors in Accounting from reputable institute
Responsible for regularly updating and maintaining the online product inventory, including new arrivals, out of-stock items, price changes, and promotions. Ensure accurate product details such as name, ingredients, benefits, price, and availability are displayed for customer reference. Update website banners, landing pages, and special offers. Tracking key website metrics, such as sales trends, customer inquiries, and conversion rates, and generating reports for management is essential. Coordinate with developers to resolve technical issues, monitor the website for bugs or downtime, and implement backup and recovery procedures. Manage user-generated data, including customer reviews, inquiries, and accounts. Ensuring the security of sensitive customer information, including payment data and transaction history, is a key responsibility.
Key Responsibilities: 1. Maintain and manage the director’s diary, including booking meetings, arranging client appointments, and scheduling compliance deadlines. 2. Handle day-to-day correspondence, including emails, post, supplier invoices, and legal notifications. 3. Maintain and update digital and physical filing systems for client records, compliance reports, and transaction receipts. 4. Draft, format, and proofread business documents including letters to authorities, account summaries, and internal memos. 5. Monitor and order office supplies, assist in minor procurement tasks, and liaise with external service providers and accountants. 6. Support the director with data entry tasks including stock updates, HMRC-related entries, and customer invoice generation. 7. Translate and communicate information when dealing with clients or suppliers who may not speak English fluently. Page 49 8. Carry out light financial administration tasks (e.g., collating receipts, compiling simple expenditure reports). Skills Required: 9. Proven ability to manage confidential information responsibly and sensitively. 10. Strong communication and interpersonal skills, especially in liaising with suppliers and clients from multicultural backgrounds. 11. Excellent command of written and spoken English for business and formal correspondence. 12. Proficiency in Microsoft Office Suite (Word, Excel, Outlook), and basic knowledge of PDF handling and cloud-based storage (e.g., Google Drive). 13. Ability to work independently, with minimal supervision, and manage tasks proactively. 14. Organised and meticulous with strong attention to detail—especially in preparing formal documents and regulatory paperwork. 15. Familiarity with light bookkeeping or basic invoicing practices is a plus. Education and Experience • Minimum: GCSEs (or overseas equivalent), including English and Mathematics. • At least 1 year of relevant industry experience as a secretary, administrative assistant, or in a similar office-based support role.
We are seeking a dedicated and enthusiastic Shop Assistant to join our team. The ideal candidate will play a vital role in ensuring the smooth operation of our shop, particularly in the serving and customer relations .This position involves assisting with food preparation, maintaining food safety standards, and providing excellent customer service through upselling techniques. If you have a passion for culinary arts and enjoy working in a fast-paced environment, we would love to hear from you. Duties Assist in food preparation tasks, ensuring all items are prepared according to safety and quality standards. Maintain cleanliness and organisation within the kitchen and shop areas. Engage with customers, offering assistance and upselling products to enhance their shopping experience. Handle transactions accurately, utilising basic maths skills for cash handling and till operations. Ensure compliance with food safety regulations at all times. Manage time effectively to complete tasks efficiently during busy periods. Collaborate with team members to ensure a positive work environment and seamless service delivery. Requirements Previous experience in a restaurant or food preparation environment is preferred but not essential. Strong understanding of food safety practices is highly desirable. Basic maths skills for handling transactions and managing stock levels. Excellent time management skills to prioritise tasks effectively in a busy setting. Ability to work well as part of a team and contribute positively to the shop's atmosphere. If you are ready to take on this exciting opportunity as a Shop Assistant, we encourage you to apply and join our vibrant team! Job Type: Full-time Pay: £25000 to £28,599 Additional pay: Loyalty bonus Performance bonus Benefits: Discounted or free food Schedule: Night shift Work Location: In person
We are seeking enthusiastic and dedicated Bar Staff to join our vibrant team. As a key member of our hospitality environment, you will be responsible for providing exceptional service to our patrons while ensuring a welcoming atmosphere. Your role will involve preparing and serving beverages, maintaining cleanliness, and contributing to the overall guest experience. Responsibilities Prepare and serve a variety of alcoholic and non-alcoholic beverages in accordance with established recipes and standards. Engage with customers, taking orders and providing recommendations to enhance their experience. Maintain cleanliness and organisation of the bar area, including washing glassware and cleaning surfaces. Ensure compliance with food safety regulations and responsible alcohol service practices. Handle cash transactions accurately, demonstrating basic maths skills for processing payments. Collaborate with kitchen staff to ensure timely service of food orders when applicable. Manage time effectively during busy periods to ensure efficient service delivery. Assist in restocking supplies as needed and report any inventory shortages to management. Qualifications Previous experience in a restaurant or bar setting is preferred but not essential; training will be provided. Strong interpersonal skills with a passion for hospitality and customer service. Basic maths skills for handling cash transactions accurately. Knowledge of food safety practices is advantageous. Ability to work well under pressure in a fast-paced environment while maintaining attention to detail. Excellent time management skills to prioritise tasks effectively during busy shifts. A positive attitude and willingness to help both customers and team members alike. Join us in creating memorable experiences for our guests while working in a dynamic team environment! Job Types: Full-time, Part-time, Permanent Pay: £11.00-£13.00 per hour Expected hours: 30 – 50 per week Additional pay: Loyalty bonus Performance bonus Benefits: Company pension Discounted or free food Employee discount Store discount Schedule: 10 hour shift 12 hour shift 8 hour shift Day shift Monday to Friday Night shift Overtime Weekend availability