Microsoft Business Central/NAV Support Technician
1 day ago
Sale
Pay: £35,000.00-£40,000.00 per year Job Description: We are looking for a knowledgeable and customer-focused Dynamics 365 Business Central (formerly NAV) Support Technician to join our growing team. You will play a key part in supporting our Business Central environment, providing functional and technical assistance to end-users, resolving system issues, and helping drive improvements across our ERP landscape. This role is ideal for someone who enjoys problem-solving, understanding business processes, and working closely with both IT and operational teams. Key Responsibilities User Support & Issue Resolution • Manage day-to-day support tickets (incidents and service requests)., • Diagnose and resolve issues relating to Business Central modules including Finance, Sales, Purchasing, Inventory, and Manufacturing., • Carry out basic system configuration, setup changes, and parameter adjustments., • Support integrations with related systems such as Power BI, Power Automate, and CRM tools., • Analyse existing business processes and recommend enhancements using Business Central capabilities., • Produce and maintain user guides, knowledge base articles, and process flow documentation., • Work closely with developers to capture requirements for enhancements and custom features. ERP Functional Knowledge Experience in one or more Business Central/NAV areas: • Financial Management (GL, AR/AP, Fixed Assets, Cash Management), • Sales & Purchase Order Processing, • Inventory & Warehouse Management, • Microsoft Dynamics 365 Business Central / NAV, • Basic understanding of AL language (preferred), • Familiarity with Power BI or Power Automate (a plus), • SQL queries for troubleshooting, • Report customisation (RDLC / Word layout), • Experience using ticketing systems, • Ideally a degree in Information Systems, Accounting, or a related discipline., • Preferably certified in:, • Microsoft Certified: Dynamics 365 Business Central Functional Consultant Associate, • Strong analytical and problem-solving skills, • Solid understanding of accounting and operational workflows, • Excellent communication and documentation skills, • Ability to manage and prioritise multiple tasks We offer a clear development pathway: Support Technician → Senior Support Consultant → Functional Consultant → ERP Solution Architect You can also specialise in Finance, Supply Chain, or Technical Consulting (AL development). Benefits We pride ourselves on offering a supportive, flexible, and family-focused work environment, with benefits including: • Hybrid working - minimum 3 days working in the Sale office, • Flexible working plus buy/sell holiday scheme and your birthday off, • Cycle Scheme, Tech Scheme, and Electric Vehicle Scheme, • Company pension with 4% employer contribution (with the option to contribute more), • Profit Share Scheme, • Annual Charity Challenge with employee-selected causes, • Healthcare/Cashback Plan for you and your children, • Employee Assistance Programme (EAP) including counselling, wellbeing support, and discounts, • Ergonomic home office equipment provided, including riser desks, • Fully funded training and exams, with guaranteed study time and pay increases for certifications, • Regular team events, away days, and Christmas celebrations, • High-spec hardware, regularly refreshed, • Friendly, family-oriented team culture that supports a healthy work-life balance