Basingstoke
Technical Manager / IT Manager Location: Commutable to Basingstoke (regular client site visits) Salary: £50,000 – £65,000 + company car Type: Permanent, full-time We’re working on behalf of a small, privately owned IT Managed Service Provider that is entering an exciting phase of growth and is now looking to appoint a Technical Engineering Manager. This role is ideal for a senior MSP engineer who enjoys being close to customers and wants to step into a leadership position while remaining technically hands-on. The Role Providing senior-level engineering support, technical oversight, and acting as a trusted escalation point. The remainder of the role will focus on leadership, service improvement, and building out the engineering function. Key responsibilities include: • Delivering hands-on engineering and technical leadership, • Acting as the senior escalation point across multiple customer environments, • Providing hands-on support across Microsoft technologies and core infrastructure, • Conducting client visits, technical reviews, and solution discussions, • Defining technical standards and improving service delivery, • Hiring, onboarding, mentoring, and managing support engineers as the team grows, • Working closely with the owners to shape the technical roadmap of the business Technical Background The business is largely vendor-agnostic, so strong core experience is more important than specific certifications. You should have experience across: • Managed Service Provider environments (essential), • Microsoft stack: Microsoft 365, Azure, Windows Server, Active Directory, • Networking fundamentals (routing, switching, VLANs, Wi-Fi), • Next-generation firewalls (e.g. Fortinet, Sophos, WatchGuard, Palo Alto, etc.), • Supporting multiple client environments with varying requirements About You • Strong technical background within an MSP or multi-client environment, • Comfortable spending a significant portion of time on client sites, • Either already managing engineers or ready to step into your first formal management role, • Confident, credible, and professional when dealing with customers Why Apply? • A genuine opportunity to build and lead an engineering team, • High level of autonomy and influence, • Varied, hands-on role with significant customer interaction, • Supportive, owner-managed MSP with short decision-making lines, • Clear progression as the business continues to grow This role requires someone commutable to the Basingstoke area, with flexibility for regular client site visits. A company car is provided