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We are looking for an Operations and Customer Service Assistant to support our patient-facing company operations. The Operations and Customer Service Assistant will join the operations team with primary responsibilities being providing assistance to patients and preparing orders of our innovative medical device direct-to-patients. Key responsibilities - Customer support: Provide support for patients via email and phone calls by providing information, resolving issues and where relevant, liaising with the technical/engineering team. Look for improvements to our customer service processes to ensure we continue to provide an exceptional and user-friendly patient experience. - Pick-and-pack fulfilment: Follow established procedures to efficiently and accurately prepare patient diagnosis kits for shipment. Undertake these tasks with a high attention to detail to avoid errors. Identify opportunities to improve our service delivery processes to increase efficiency and patient satisfaction. - Client support: Communicate with healthcare professionals who use our system and support their questions and requests. Escalate and document issues that require the attention of senior team members. - Processes, procedures and policies: Support other business operational procedures according to organisational objectives where needed, including inventory organisation About you - Customer service experience: Have prior experience communicating with patients or customers across mediums. - Keen attention to detail: Ability to quickly pick up processes, whilst being meticulous and precise. - Tech Literate: A good grasp of basic technology, allowing you to navigate the systems and software we use, including our custom web platform, customer service portal, fulfilment system and basic functions of Google sheets/Excel. What’s in it for you? - Chance to work at an exciting, growing company: We provide a fun and entrepreneurial work environment within an exciting high-growth business - Help people: You will use your skills to make a real difference to the lives of millions of people all over the country (and the world) - Great team: You will be joining an experienced, friendly and extremely talented team. - Benefits: Alongside a competitive remuneration package and flexible hours, you receive fresh fruit, social events… and many other perks we continue adding as the company grows. We put time and care into finding passionate, committed people, who look out for each other and are prepared to go the extra mile to help Acurable achieve our mission. If that sounds like something you’d like to be a part of, we’d love to hear from you. *successful applicant(s) will require a clear DBS check.
We’re looking for a dynamic and creative Chief Marketing Officer (CMO) to join The London Network and help us elevate our brand. The London Network hosts exclusive networking events for tech entrepreneurs, professionals, and investors, creating a space for meaningful connections and opportunities. Key Achievements: • 1,000+ attendees • Participants from 30+ cities • Hosted 50+ events If you’re passionate about digital marketing, social media, and content creation, this is your chance to drive the growth of a fast-growing community. Responsibilities: • Social Media Strategy: Develop and execute a content strategy for Instagram, LinkedIn, Facebook, and TikTok to grow our online presence. • Email Marketing: Plan and deliver impactful email campaigns to engage with our network and attract new members. • SEO: Optimize content and web presence to improve search engine rankings and drive organic traffic. • Digital Marketing: Oversee paid campaigns across platforms like Google Ads and social media to maximize ROI. • Photography & Videography: Create high-quality photos and videos for social media posts, reels, and promotional materials. • Content Creation: Design and post engaging content tailored to each platform to drive engagement and build brand loyalty. • Analytics: Track performance metrics across social media, SEO, and digital campaigns to optimize strategies. • Community Engagement: Actively engage with followers, respond to comments, and foster a sense of community online. Requirements: • Bachelor’s degree in Digital Marketing or a related field (preferred). • Proven experience in social media management and growth. • Strong knowledge of SEO strategies and tools. • Proficiency in email marketing tools (e.g., Mailchimp, HubSpot). • Experience in creating and managing digital advertising campaigns (Google Ads, Meta Ads, etc.). • Proficiency in photography and videography, including editing tools (e.g., CapCut, Adobe Premiere). • Creative mindset with a strong sense of branding and storytelling. • Analytical skills to interpret data and optimize campaigns. • Ability to work independently and bring fresh, innovative ideas. Pay: This role offers the opportunity to become a co-founder of The London Network, a startup where you will receive shares; details to be discussed.